Staples

Staples was unable to deliver my order, I emailed them they said it would be delivered, it was delayed. I emailed to re-deliver, it was delayed. This happened about three times, I told them to call or email me for directions if they got lost. Cricket cricket. Nothing. Order is delayed. Called customer service, they use a 3rd party to deliver and they don't even have a contact number. Canceled order. Its 2017... get with the program staples. Horrible experience, will not be shopping with staples again.

I couldn't find the receipt for a computer chair I bought 2 1/2 years ago that had a problem. When i called the store, they reminded me I'd bought a warranty for three years. The warranty required a copy of the receipt. Staples only keeps them for 2 years, but they did their best for me by calling the warranty company and giving them whatever was needed. They did more than they had to and I am grateful.

People at Staples in Leesburg Pike - Crossroad Center - are really nice. They are always gentle and help you if you need something. They have good discounts too!... we need more people like you! :) Thank you

Today I went into the Staples on Bloomfield Avenue, Bloomfield, NJ. I went to purchase a laptop bag. The price display at $16.99 however, once I reach the checkout the price register at $39.00. I explained the price is incorrect. Walked over to where I found the bag brought the cashier the tag, only because she asked me for it. Upon returning with the tag cashier checked the sku number and told me, the laptop bag was in the wrong place. There were other laptop bags there with different prices. I thought the one I grabbed was on sale. I asked if she was going to give it to me at the price it was displayed? She said, no.
They lost a regular faithful customer.

Every visit to Staples, Scottsdale, Az ******* is a treat
The staff are friendly, helpful and knowledgeable. I need to give special recognition to Mimi, Daniel and Len because try last visit I was high maintenance (my personal admission) and the staff were very obliging and willing and made it fun and I look forward to my next visit. Thx guys for your great service

I ordered a monitor 8 weeks ago, and no one at Staples knows what is happening with my order.
I called and chatted them numerous times, and no help whatsoever.
Now i am trying to cancel my order and they are telling me that they cannot do it. The monitor was not yet shipped, but they cannot cancel the order. UNBELIVABLE!
Total FRAUD!
I am goig to complain to consumer protection regulatory bodies in Canada about this.
I wanted to help the local Canadian business - and it is the last time i am dealing with Staples.
Please don't make my mistake and choose the right business partner next time.

I was in my local Staples today. I was astonished at how dirty the store was. I also look for the item I needed. When I didnt locate it I finally asked for assistance. I was told the item was on aisle 11 on the right. I went to locate, but nothing. I hung around a little longer. Still no help. I'm very disappointed this is the only place for me to purchase office supplies.

Mathew R was outstanding and professional in his workman like service to both my wife and I when we came to the store to redeem my reward earnings and processed everything accordingly in a most expedient manner possible with great courtesy. My wife and I left your Shelton CT ******* store extremely satisfied and pleased.

Sincerely Alex and Christine Pappas

We ordered a desktop from your website the first PC arrived and it was Damaged after returned it we ordered another one after 10 days because we didn't received it the day provide by you, i got in touch with your costumer service to my surprised no body knew what was going on after 3 attempts on your chat room some one told me the product was never sent, so they have to reschedule it or we can cancel, if that how you treat your costumers i have no idea how you have business, horrible customer service, zero communication and worst shipping and handling ever, we will most definitely wont order from you again, at this point we are debating on cancel the order again.

Ordered, cancelled without reason. Ordered again, cancelled again without reason. Called customer service, and was told to call operations instead, 'But we'll ask them to call you'. 2 days on and I'm still waiting. And for the last 4 days they have been holding $450 of my funds and will not release. WTF STAPLES? POOR FORM!

My wife and I had a beautiful experience. Well, let's say on my second visit at a second location. Granada Hills location wasn't helpful at all. I only saw two people working. One was on the phone and the other was working the register. We walked out of that location and went to the Santa Clarita location. After looking around again we were greeted by Garrett Stevens. Because of his wisdom about the printers, I bought two and with the discounts and sales we got a great deal. Five stars for Garrett and zero for Granada Hills location.

I was look for a specific office chair from staples and their employee Aaron went above and beyond to help me. Highly recommended store #1395 in Gilbert, AZ.

I brought a ECO tank ET-4850 printer for my husband's business during Christmas season 2022. The quality of the printer was awful. I attempted to return and/or exchange it for an HP printer and I was told I only had 30 days to return it however I was never told that when I originally bought the printer. I have my original receipt, but the box was discarded. The sales associate told me I would have to call Asurion, the people that I was instructed to purchase a warranty with upon buying this product in order to return it. I am not interested in retrieving my money back I just want to exchange it for an alternate equally priced printer and am even willing to pay the difference if necessary. Never again STAPLES.

0 star is better worse company i ever see Never buy again never order online just go to store. Wrong advice from customer service -charge 3 time and send 2 item

I needed 2 minutes of the cashier's time because I was buying something I'd never bought before. He dismissed me with a quick "I don't know". I won't be back

Puchased two desks by Techi Mobili. Attractive, fair price, heavy enough for office use BUT each arrived banged up in boxes about to fall apart and missing assembly parts which prevented assembling the desks. Many types of office furniture use parts available at Lowes, Ace, and others, but not TM -- they use a cross-dowel that is smaller than all the others. So, call Tachi Mobili, expecting them to ask my address and send the parts. No. They send me a form, demand proof of purchase, photos (of the missing parts I guess), details from the product, etc. Wow. Missing parts is a good way to bring my review from 5 to 1. Good customer service can mitigate that BUT, in this case, I would choose minus 5 if that's possible. Ordered from Staples because of reputation. Will just use Amazon in the future.

COO First Approach EA Worksite Wellness LLC has been a rewards member for a number of years. Staples is my go to store for most items needed to maintain the firm. Prices with the rewards discounts are a grand deal.

Don't ever buy anything on line especially w a gift card. They take return and won't exchange until you get a HARD GIFT CARD even though refund is processed. Bought on the 8th and still waiting on the 20th. Can't buy anywhere else because they have my money.

Went in Staples in Jersey City, NJ to "SCAN" a 90-page document. No printing - just scanning. They charged 50-cents per page to scan a document! AND worst of all - it's only self-service. UNBELIEVABLE! I've been a long time customer of Staples shopping there at least a few times a month. I will now BOYCOTT them forever!

I threw away the receipt accidentally that would have connected me to their survey but I just wanted to give a proper shout out to the Manager I believe his name is Richard. I went in, I needed some photos of my sister who had passed away he was kind he was professional and he was incredibly helpful and I just want Babylon to know there is a great Staples on Deer Park Avenue in N. Babylon.

What a horrible experience! 48 hours of wasted time, aggravation and disappointment. I brought a simple 8"x10" flyer in to have a few photos and text arranged. Because the employees working in the print center have under the table cash jobs they are hustling through large editing jobs... only one employee is handling all the other walk in customers. This employee was aggressive, rude, beyond difficult and a waste of time to even try communicating with any longer as it had already been 24 hours and 4 trips back to the store with nothing completed. Greatly frustrated I called the "corporate office", explained the issue along with my Friday at 5 p.m. deadline and the women offered to whip the flyer up and email it back. This call was at 10a.m., she notified me at 5p.m. That she would be finished at 8p.m. As she is answering call too, and it is now 10p.m. With still no flyer, no email, no response. What a waste of time! Staples is not what it used to be 20 years ago...

Good morning: I am so upset with the guy that took my print job order today at 10:30 AM at the Port Chester Staples store. I only needed 50 color copies back and front. He said, would you like to wait for them. My response... oh okay, you guys have the time now to print them. His response, yes. I said okay I will wait for them. When I pay for them I have a $10 charge for express printing. When I asked him about it, his response what, I asked you if you you wanted to wait for them and you said yes. Exactly, that is all he told me and did not say there was going to be an extra charge for it. I did not need these till 6pm! I could have saved myself the $10! He did not comunicate exactly that there will be an extra charge for it. He needs to make that clear to customers. I am not happy at all... I should have not paid the $10 becuase he did no make that clear!

I was told my supplies I ordered would take a month do to covid 19. I decided to order and planned for a month. A month later they cancel my order. So, they make me wait a month before the cancel it instead of just canceling weeks before, This is your typical online store that just doesn't give a $hit about you