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Staples has a rating of 2.3 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Staples most frequently mention customer service, next day, and credit card problems. Staples ranks 136th among Office Supplies sites.
Although I shop at Staples for supplies, my last visit was solely to solve a problem that I was having with my Samsung tablet. This very knowledgeable associate spent about 15 minutes figuring out what was wrong and advising me what to do with it. He did not ask to be compensated for his time and he did not suggest any product to purchase. I have found Staples staff to be very willing to help and not impose anything on me, which is why I feel very comfortable going there with questions or to get supplies.
Went to Staples in Alpharetta, the?manager? Richard says I can not use my valid coupon. He said I use to many coupons? Rude about it, I am amazed how bad his attitude is, why issue coupons if customer are told they can not use them. I will go to Walmart.
I needed some office supplies. I usually order from Amazon, but, for the first time in quite a while, I decided to give Staples a try again. BIG MISTAKE. Firstly, then sent the wrong item (ordered 11x17 paper, received 8.5x11). Secondly, the items were improperly packaged and the paper (the WRONG paper) arrived damaged. Thirdly, because of the second issue, the printer ink I ordered arrived frozen (middle of winter, temps near zero). I online chatted with their Customer Service rep Jose and he was unhelpful, didn't listen and seemed most interested in getting me off of the chat. I told him the issues, asked that the ink NOT be reshipped because it would just arrive frozen again, and asked him to verify that the correct size of paper was available. No verification, later received a notice that the ink had been shipped but not the paper. CALLED their Customer Service, received the same run around. TL: DR incorrect products shipped poorly, HORRIBLE Customer Service Reps. And if THEY make a mistake, YOU are required to fix it. They take NO responsibility. Don't make the same mistake - shop elsewhere.
Tip for consumers:
Shop elsewhere.
Poor buying experience and customer service experience on a computer purchase. I recommend staying away from them.
One of the best places for me to shop for supplies. Great support and prices, fast and convenient shipment every time. My sincere recommendations!
They had a sale not too long ago and it was great i got some stuff i needed like external hdds almost half price
Got everything here lol. I have come there to spend few dollars and went home almost with zero on my account hahah, hope my wife doesn't notice: DDD
Whenever i need to purchase new computer I always visited this site and got the best of the rest in very affordable price!
If it's not on the peg board or shelf, it's usually in the stock room. Sales associates are always at hand to help.
I love shopping at Staples to buy office supplies, make copies, or purchase computer software for your computer. I believe in their products.
This is one place I go often and I love just looking around as well as getting things copied they are efficient and very fast at helping
The rewards from Staples are great for our business. They have a print center that goes the extra mile to help us with things in our business.
They do your fotocopying and picturprinting there and then, without delay!
Have bought a printer wich had problems and they exchanged it without any quivelling!
I ordered computer monitor for personal use and while they arrived quickly. They provided by good customer service and timely delivered product.
They have very Good service for customer. You can always find what you need there. But the price is always too high.
Buy all my home and office technology here. I like the service much better than Best Buy. The staff are more personal.
Received great service from customer support. My manger was doug maccalalm, he was very friendly!
Thank you!
I get most of my office supplies online now. But when I need something right now, Staples has me covered. Never bought staples from there, though.
Bad customer service, cancel order for no reason, cheap deal not honoured as advertised. Purchase Limit of 10 per item allowed online
Tip for consumers:
beware
I have an HP Color Laser Printer & refurbished ACER Chromebook 11 model CB3-111, and both work GREAT and am pleased with the prices they charged me. They've won over me as a customer!
I can always find good deals on chairs and other stuff and every time I go there they have the goods
Great selection of quality goods and awesome sale prices. Shop wisely and you can save a lot of money. They also have great customer satisfaction.
I placed an order for various electronics as part of their 'Cyber Monday' special. After successfully completing the transaction, I was sent confirmation emails for the orders. 12-hours later, when all the Cyber Monday deals were expired, Staples sent me an email stating that the items I ordered are out of stock and that the transactions had been cancelled. I called customer service and suggested they honor the price they "confirmed" me for 12-hours earlier when the item comes back into stock, and I was told that's not possible and that the transaction was voided and I would have to accept an updated price when the items came back into stock. I ended up buying the items for about 20% more from alternate websites, since Cyber Monday had culminated by the time Staples got back to me. I emailed Staples customer service explaining that my trusting their website over lesser known ones had resulted in a loss of a certain dollar figure, and I asked them if this level of service was acceptable to the company, and I received a very cursory response "I'm sorry for your inconvenience. Thanks for choosing staples. Have a nice day". Basically, Staples is waste of time, keystrokes, and consideration. They're as devoid of utility and purpose as a roll of butterscotch scented toilet paper in a care facility for anosmiacs - on second thought, even less so. They have no self respect, respect for their customers, or sense of purpose. They are a smoldering pile of crap in a cardboard pizza box, left at your unsuspecting front door. They are not to be engaged, unless you're using their website to obtain a price match from a more reputable website like Best Buy.
It seems that the prices at Staples are not as good as other office supply stores. The staff is helpful.
Will always go back to this place. Items can be easily found and sales clerks were always available to help
They have good quality product but find they are very pricey. If i needed something quick i would use them.
Overpriced on most items they do have a lot and have bought items during black friday but that's about it
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