Staples

I had a school project to print for my Graduate program to study for my BCBA license. I attempted to call my local staples several times a day for 3 days in a row with no answer. I then sought help through their customer service line which kept me on hold for several minutes only to hang up on me before getting through to a live representative. At the end of the day I was unable to print my project at Staples and went through Amazon instead. Don't waste your time with Staples if you have an important project to get done.

I was in the Findlay, Ohio Staples store this morning and they were short of staff. I was looking for two items and neither were on the shelves. Aaron who works at the store was kind enough to go to the warehouse area and hunt up both items and stock the displays with them. He was pleasant, helpful, and had a big smile on his face. He moved around quickly and came back with the items I was looking for.
I was well pleased with his great attitude and working qualities. The Findlay store and Staples, in this day and age, to have such an quality employ.

Staples is the best place to get office supplies and equipment. They have a wide selection of items of great quality. They always have the newest computers and laptops. They have all the necessary accessories and gadgets you need for your computer. Their other electronics are all top of the line equipment. They always have great back to school sales. I always take my kids there because they like the school supplies that they have there. We bought a paper shredder from them and it has worked wonders. I will always go to Staples for all my office needs.

Over the years, I have shopped many times online and in stores. The selection, quality, and convenience are top notch. In store customer service has always been considerate and helpful. The prices along with discounts and coupons are as good as anywhere. I have always found any dealings to be ethical and above board.

Have been a customer for over 20 years and always very good service. Such a shame some local branch depots have closed and there is no longer a loyalty, customer card. I have not tried on line ordering.

I bought a Logitech mouse with a $20 discount code that Staples gave. Just looking at receipt they charged full price with no discount. Dont like to deal with companies that try to take advantage of you. Now

I never have to wait for a sales person to offer help. I don't know
Everything new in electronics so explaining what I am looking for
Can be difficult to understand without the lingo. They listen instead of pushing a hard sell and I get just what I need and don't have to waste time hanging around in the store.

As a small business owner, I always needed things done quick with high quality and a good price. Today, I visited the Staples on 442 S Oyster Bay, Ararad from the printing depart helped me to make a banner for my marketing event this weekend. I was impressed with quality of the banner. Ararad was a true professional, I struggled with sending the image to Staples and he patiently helped me. I also visited the main cashier where Stephanie helped me locating the accessories I need for my marketing event. Stephanie was very resourceful in helping me getting what I need.

I have just got off the phone with Staples re their rewards system. Apparently what you order online does not count towards their Rewards system ONLY what you purchase in store! So don't do it! It's a SCAM!

Do not give Staples your business.In late July of this year, an immuno-compromised, senior woman was assaulted in a New Jersey Staples store. It was a racially based hate crime, even if it was nominally triggered by an argument over mask wearing. The victim was grabbed and thrown to the ground, with force, by the younger assailant. The victim lay on the ground, in extreme pain from a broken leg, and NO ONE in the store stepped in to help. NO EMPLOYEES came to her aid, for the several minutes that the security camera footage ran. Everyone just stood back and watched this woman writhe in agony. After the attack, the assailant breezes through the store, with no one intervening. She even circles back to the woman she attacked. And appears to kick her. And no one stops her. So cancel Staples. They no longer exist, for me. I would not feel safe in any of their stores.

Presently Staples has an offer... 10% off your next Online order if you sign up for emails. Nothings about any exclusions. I got the coupon code and again nothing about any exclusions. Tried to use it and could not. Per the person I spoke to on the phone it has a GLOBAL EXCLUSION and is only good for items not on sale or discounted and only on office supplies. Definitely false marketing.

I bought an item from staples because they promised to deliver the next day! And it was urgent for me, I received an email that the shipping was delay for the very next day. The next day I received another email that the shipping was delayed for 4 days!
I called the customer service they said the delivery is out of our hands and we can't do thing about it.
Definitely I won't buy from them anymore

What a bad service with a bad management

May is the assistant manager at the West 125 Street store.
He was professional and personable in helping resolve a problem-9.1.23.
Kudos May!
May deserves a promotion and a raise!
The general staff needs to be re-trained!
Thank-you, Deborah Kops

I bought a wall mural on their website 2 months ago. It arrived fairly quickly (within a few weeks) and was well packaged. It was cheaper than any other store I had found, and the quality was great. The mural, once placed, looks absolutely amazing! Very pleased with the price, the quality and the service!

So I am in the market for a lounge and popped in to Scott Berkowitz - they have good quality furniture, and found what I was looking for, the regular show room price was $5300 but during their sale it was only $4300 a great saving on normal price you would think. Of course like any intelligent person I looked around for the exact same piece and found it at a store on the other side of Melbourne, I asked for a quote and was amazed to be quoted $3,600!
I asked the sales person to double check and he confirmed that it was $3,600, my comment to him was that I was surprised as I was expecting the lounge to be much more, but he replied it was a fair price which they regularly sold this piece for.
So if you are looking at Berkowitz for furniture (or indeed at any retailer) my advice is search around, I am sure most of the exact same items can be sourced from alternative shops for much less, its just some places have much higher overheads with all their advertising - which you pay for!

Long story short: All I asked was they return the delivery fee when i had to retrieve my own item due to no available delivery drivers. They refused, and argued with me over how I got my item instead.
Details:
I ordered a gaming chair online, shipped via LaserShip with a anticipated delivery of 11/23. They charged a 9.99 Handling & delivery fee. It never showed up. Instead of fixing the problem, Staples re-shipped the chair a second time via LaserShip. LaserShip has no delivery driver for my area. I had to go and pick up my item from LaserShip myself. Staples not only refuses to refund the delivery fee, they proceeded to argue about how I am "not allowed" to pick up my legally bought and fully paid for merchandise from LaserShip!
Avoid purchasing anything from this company. Go with AMAZON or OFFICEMAX instead.

Charges a 300% "express fee" for same day printing... even if the the print shop isn't busy... just because its a way to make more money.
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Me: I'd like to get a color print made

Staples: When do you need it?

Me: End of biz today... that's 5.5 hours from now

Staples: We will have to charge you 3 times as much for the job because its an express order

Me: Do you have other printing work that will take the entire day to print?

Staples: No. It just our policy.

Me: But I just did a printing job at Staples 3 months ago and they did it same day and didn't charge me an express fee.

Staples: It's our policy.

Me: It's your policy to triple your price if a client wants same day turn around in an empty print shop?

Staples: Yep. It's our policy

Me: Here's my policy. Goodbye.

This folks are pretty great to work with. They will try and help you with any problem you may encounter while trying to place your order. And they are constantly adding coupons for you to save extra money. I like Staples a bunch.

The vast array of quality products can't be beaten. Printer paper can always be purchased at very low prices. Custom printing at my local Staples is high quality at affordable prices. Great customer service.

I stopped in Staples late one evening, about 1/2 hr before closing time. I knew it was late but had just a few questions about how to download some PDFs to the Staples site for printing. Stacia helped me with the file, helped me choose the correct paper and printed a sample of what the item would look like. She helped me with other items I wanted to download and print. Although the store was closing soon I never felt like I was being rushed along. I offered to come back the next day so she could close up but she said not to worry, we could finish the project that night.
Very nice girl, very knowable, very patient. EXCELLENT customer service.

I ordered products. And I found another shopper's order sheet in my box. There is her Name, Address, Phone number and order details.
I reported this issue to Staples. But they did not care about this matter. They said it is regular matter.

Terrible service. I tried to talk with them about the defective product I bought from them and the first thing they asked was how long ago did I buy the product from them. Before I could answer them they interrupted me and said because if it was more then 14 days they will not give me a refund. I wasn't looking for a refund but just an exchange. After telling them this they sent me to 4 different departments until I got tired of wasting my time and finally hung up on them. Which appears to have been their goal. They kept my $$ bucks and I have a product doesn't that doesn't work. I have severed all ties with staples.

When I walk into staples these days, it's like the store is closed. Nobody is there. The store provides a good service, expensive compared to alternate options which is why they stores are likely deserted these days.