Staples

Bought a calculator on January 8,2022 for $11.00. Forgot that I had it, and tried to return it on February 24. It was unopened, in the original bag with the receipt and I was told that it was a "tech" item and they could not take it back after 14 days. An $11.00 hand calculator is a tech item!
When I walked out of Staples I k ew I would never return.

I returned 13 ink cartridges for credit on my rewards. The associates told me 3 different stories as to when I should get these rewards. I was supposed to be contacted monthly through Staples Rewards via email showing my reward points. I never got the credit for my 13 ink cartridges even after making the required ink purchase. What a waste!

Because their computer techie Ray is so good, I decided to replace my dying old computer with a new one from Staples. They were very good about keeping to my budget -- but failed to install Microsoft Office, even though we agreed which plan I needed and what it cost. I even ordered a new printer. When everything arrived (2 days late; Ray was sick): no Microsoft Office. It's now the following week and I can't access my attachments. Business is floundering, they keep projecting "it'll be Monday for sure" and it isn't, now it's Thursday for sure. I should have gone to my reliable small business Jeff at Unistar in Toronto who'd have had everything running by now. If this isn't operational Thursday, I'm returning everything and avoiding these big companies in future. Staples doesn't answer their phones or return messages, and now they're not answering my emails either. Not happy at all.

Holy moly. Good luck if you ever receive damaged product. I received my product on May 25th. I was told it would take 3-5 business days (as stated in one of the picture below) It's June 14th and no one has come by yet and no refund for a $70 product (yea my boss isn't pleased.) The box, as you can see, was being held by plastic ties. Completely ripped on all sides with damaged product inside. I wouldn't be such an unhappy camper if they gave me more than "someone will be by Friday" (see reference below.) I've been told this at least 3 times now. I will say the product was delivered surprisingly fast, but everything after that was awful.

I went into the Albany, OR store to make copies from a USB drive. Not only did the copy machine keep canceling the print, the young girl who worked there said,"well, I can't do anything about it" She then proceeded to go back to sucking on her sucker hanging out of her mouth and ignored me. This is the 2nd time trying to make copies on machines that don't work. Same feckless girl both times. Never again!

I placed two orders on Sept 8. Staples has said they delivered them three times. NOT to my address. I have asked repeatedly for a credit since I have NOT received the orders. Of course, their tracking says it was delivered. I WILL NEVER order from them again. Odd, Amazon delivered the toner ink in two days to the correct address.

I ordered a 46 by 48 inch desk chair mat. Staples delivered a 48 by 96 inch erasable white board. When I complained I was told it would be treated as a return they would pick it up and refund me and I'd have to reorder.
We arranged a day, they didn't come. Was told they would come tomorrow or the next day. They didn't come. Complained again. They said they would come on another day, they didn't. So now we've waited home 5 days for them o come and in the end we still won't have what we ordered.
Basicly, their customer service is crap. If that's what you're looking for go ahead and patronize them but I would suggest looking elsewhere.
Staples, never again!

I walked into the Staples store on Elliot Rd. In Tempe, AZ and placed an order for a return address stamp. The clerk who took my order seemed to be in a hurry to leave, but I finally completed the order placement with the help of another associate. I requested and received printed documentation of my order on October 21,2019. On October 28,2019, I called the store and inquired about when I could expect to receive it. The manager of the store told me my order had never been placed and that she could reorder the address stamp for me but that it would take another week for me to receive it. I tried calling the corporate headquarter offices but it was impossible to speak with a human being about my problem. The phones are all robotic. AVOID STAPLES! It isn't worth the hassle or inconvenience.

I really like this company. I have been a loyal customer for years... and I will continue to be! I had a very pleasant experience with customer service/public relations and I am more than satisfied. I will go nowhere else for my supply needs! Keep it up!

Love this place because they constantly post new deals on office supplies, and you can stock up on everything you might ever need for a good price. Even when you need to replace a keyboard for your PC, you can find some good deals there! 5 stars!

My bad for not reading all the reviews of this desk chair because numerous people who bought it made mention that the arm rest holes aren't even close to matching up. So wjy continue to sell something with such poor quality control?! Then, although it delivered the next day, the return had still not been picked up for 9 days despite calls and promises so I had to lug it to the store myself (elderly). They wanted me to keep it outside my house for pickup so every day I had to worry about it being stolen and rained on since I have no overhang. Thanks for nothing Staples.

The shopping site is fine you can find most of what you need works fine like office depot. But, the problem is after you have purchased going on credit site; it is financed through Citi but for some reason you cannot log on from their site.It doesn't revert back to main Staples account. So I always have to go back to Staples email and link from there; Once you log out it reverts back to Citi and you can't log back in; won't recognize your info. So you can't save bookmark. It's irritating. I log on thru Mac.

Very easy to use friendly website, if you sign up for there rewards, you will get 10% discount on the ink cartridges and toners, with that, price is reasonable. If you don't have that 10% discount, their price is kind of high but again, you pay for the convenience.

Fraudulent business practices. Charged my account for an order they did not fulfill. The charge showed up in my acct AFTER I received an e-mail stating the order could not be fulfilled. Called CS, waited for over an hour, only to be told "sorry" and "your $$ should be back in your acct in 2-5 business days". They could easily profit millions in short-term accrued interest, with such awful business practices.

While I haven't had any issues with their products, the store in Westminster, CO is not laid out well at all. When I couldn't find something, I went to ask the manager there and as I turned the corner down an aisle, I tripped and fell over a box that I could not see and sustained injuries - can hardly walk with one badly injured knee and might have chipped the bone. I have to get xrays. They thought putting boxes of merchandise at the end of the aisles was a great idea when they should have been stored somewhere out of the way of customers! I won't shop there again. Be aware!

Went to staples today in Okotoks Alberta to purchase a new wifi. Was speaking with a someone that works in the area. After explaining what I was looking for he said he be right back as he needed to look at the product to see if it does what I was asking. After 15 minutes of watching him help others and not coming back to us we left. Have always liked staples but couldn't believe how are sale didn't seem to matter to them. Guess we will be buying from a different store.

Ordered online and it said it would be delivered the next day. I didn't need it in a day but I stayed home waiting for the delivery which never came. UPS tracking shows they don't even have the item. I called Staples and they said it would be delivered the following day but I have no confidence that is accurate.

Aberdeen store. 9/1/2023
Customer service at its best!
Mike couldn't have been more helpful today. I had a massive amount of copying to do and the copy machine kept jambing. Mike took over and he more than helped me get the job done in good time! It's always a pleasure to shop in Staples!

I always go to Staples. Thier ink prices are pretty much in line with Walmart and I'm not a fan of Walmart.
Employees always know the answer to my question or find it out. Very helpfull.
They work for my business and I am big into costumer service!

Ridiculous. I bought an electronic gift card expecting to be able to use it the same day. But no, apparently it can take up to two week to be delivered. What's the point of electronic delivery if it takes that long?

Ordered a lot of stuff - they did not ship as they did not "trust" our address. Customer service only said that "you do not receive any mail then"... We are located in a large 32 story office building and receive a lot of mail. We will not be using Staples any more!

Called the local Staples store and confirmed that they have the bulk pack Bubble Mailers that I needed. When I arrived at the store 10 minutes later they told me they only have the smaller pack. The smaller pack is about half the quantity but sold at ~85% of the larger pack.

I don't know how much longer they can last with this kind of business style.

I am very happy to have Staples in our town. I have purchased so many things from our Staples and have never been disappointed. This last week, I had several books spiral bound. One book was on my tablet. No problem, pulled off tablet and printed and spiral bound, in no time. Spiral bound a couple more books and did an excellent job. Kudos to Chris(10) for being so helpful, Lake Havasu, AZ