• Starbucks

Starbucks

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Overview

Starbucks has a rating of 3.1 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Starbucks most frequently mention coffee shop. Starbucks ranks 4th among Coffee sites.

  • Service
    83
  • Value
    84
  • Shipping
    36
  • Returns
    40
  • Quality
    81
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
1
Negative
6
39
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How would you rate Starbucks?
Top Positive Review

“Starbucks Delivery: A Blend of Convenience and Complications”

guillermo m.
5/1/24

Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Overpriced and low quality”

Mike J.
2/22/24

Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd.

Reviews (245)

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Reviews that mention popular keywords

customer service (40)
Thumbnail of user aliaa42
Qatar
1 review
0 helpful votes
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January 7th, 2023

Staff very friendly and coperative and the location is perfect for me. Cofee always well brewed and hot.

Thumbnail of user grzegozk
Poland
4 reviews
0 helpful votes
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September 28th, 2021

I personally think you are making the best coffee in the world. I love your espresso made with love and suggar :)) )

Thumbnail of user sanjivanic
India
1 review
0 helpful votes
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June 19th, 2022

I have taken smores drink which was waste of money... please don't go and waste money in the Starbucks, instead of go to Indian restaurant...

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Thumbnail of user felixp29
GB
2 reviews
1 helpful vote
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December 5th, 2019

I love pumpkin spiced latte from Starbucks! Can't imagine morning without it. Nice Stuff, a bit high price but it's worth of every penny

Thumbnail of user krisv72
Colorado
4 reviews
1 helpful vote
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February 5th, 2020

They have really good taste coffee, although the prices are high enough. My favorite one is almondmilk honey flat white

Thumbnail of user sunnys102
New Jersey
1 review
0 helpful votes
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April 29th, 2020

I am a huge fan of Latte at Starbucks, they never disappoint when it comes to amazing tasting coffee.

Thumbnail of user gloriao35
Canada
2 reviews
0 helpful votes
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November 17th, 2018

Always excellent coffee, tea, sweets, mugsand its always obvious most people agree with me as the lineups are always long.

Thumbnail of user reutz2
Israel
3 reviews
5 helpful votes
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March 28th, 2017

I'm addicted to Starbucks' Tall Soy Latte! They have a great service also. It's the perfect hangout place between work and home.

Thumbnail of user shawnj239
Florida
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

I love Starbucks and it's staff nation wide but the Ladies at the miami 2937 Biscayne Blvd Miami Florida ******* thanks Nia!

Products used:
Carmel crunch

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Thumbnail of user natalied170
Indiana
1 review
2 helpful votes
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May 5th, 2020

On the afternoon of May 4,2020, at approximately 3:30pm, I made the choice to go to the drive-thru at Starbucks 2810 E. 116th St. Ste. 100, Carmel, IN *******. Using information provided on the Internet, I saw that this store closed at 9pm, and was therefore still open. When I arrived at the drive-thru, there was a longer line than I would usually wait in at a drive-thru. Yet, I had my dog with me and we were enjoying the afternoon, and Starbucks sounded delicious. I joined at the back of the line of cars.

The cars gradually moved forward, time passed, and finally, at 4:00pm precisely 30 minutes after I started waiting I reached the speaker. When I started to place my order, the customer service representative informed me that the car before me had been their last customer for the day, and I therefore would not be served. It would be an understatement to say I was surprised by this. In fact, I impulsively asked, "Are you serious?" And she was. She refused to serve me. I stated how long I had been in line, and that there had been no indication they were closing at 4pm, but she insisted, saying, "Well we close at 4pm!"

I had chosen to make Starbucks a part of my day. I was prepared to spend money on coffee and food that day. I spent half an hour of my day waiting in line to do just that. Yet when I had the opportunity to spend my money, I was denied service. This is outrageous.

Starbucks neither needs nor values my patronage, I have discarded my Starbucks reward card, which I used often, and will not spend another cent at Starbucks. I am taking all measures to inform others that Starbucks does not value their customers. It's such an insult that an inconsiderate barista felt it was acceptable to waste that much of my day without even an apology.

Products used:
I did not end up using any product or service because I was denied the opportunity to make my purchase.

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Thumbnail of user levib109
Washington
1 review
2 helpful votes
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April 3rd, 2022

Poeple say this is the best coffee shop but its NOT there coffee is iether always burnt or too sweat.

Thumbnail of user leahb361
Texas
1 review
0 helpful votes
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June 21st, 2022

I am so beyond frustrated with the service I've been receiving from Starbucks. I called today and spoke to someone to 15 minutes explaining what happened over and over again until I was transferred to someone else who wasn't much help either. Please take the time to understand my issue as I've already wasted so much time with this:

I ordered TWO logo siren cups through the app for pickup June 11. The app said they were in stock at a location far away from me, so I sent my mom to pick them up. I paid $32.37 on the app. When my mom arrived, they said they were out of stock and gave her 4 mystery reusable cups instead. Those are $4 each with the straw, so they only gave her $17 worth of merchandise which is not equivalent to what I paid.

I took your advise and went to return the items, however, I ONLY
HAVE A RECEIPT FOR THE TWO CUPS I ORIGINALLY PURCHASED FOR $32. I do not have a receipt for the cups they decided to give her instead. So, they could only give me store credit, again for $17 and not for the $32 I actually paid.

When I called Starbucks, they had the most difficult time understanding what my issue is and I had to explain the story about 4 times. They keep saying someone will email me, even after I've ALREADY explained that I've been emailing with someone. So they give me a $10 credit and call it a day. Still not what I needed, and still shoring me $5 of what I originally paid.

Additionally, the Starbucks app does tell you if an item is out of stock or in stock. I've been to 3 different Starbucks that say the original cups I tried to purchase were in stock, when they apparently were not. This whole experience has been awful, I've wasted time driving around, talking to people, emailing, literally doing everything I can just to get this resolved. PLEASE tell me you can give me a solution. I just want the two dang cups I paid for, that's literally
It.

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Thumbnail of user hankf
Ohio
2 reviews
4 helpful votes
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October 29th, 2009

I love starbucks and I just got 50% off coffee coupon on the website.

Thumbnail of user kellyg231
Ukraine
7 reviews
1 helpful vote
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January 18th, 2020

I'm in love of Starbucks. This is my favorite coffee especially while working a long boring day..

Thumbnail of user steeved3
France
4 reviews
3 helpful votes
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November 30th, 2021

Excellent mais honnêtement les prix assez à élevés.
Sinon le reste rien à dire.
Un effort sur le prix serait vraiment top!

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About the business

Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Learn about our unique coffees and espresso drinks today.

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