• Starbucks

Starbucks

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Overview

Starbucks has a rating of 3.1 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Starbucks most frequently mention coffee shop. Starbucks ranks 4th among Coffee sites.

  • Service
    83
  • Value
    84
  • Shipping
    36
  • Returns
    40
  • Quality
    81
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
1
Negative
6
39
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How would you rate Starbucks?
Top Positive Review

“Starbucks Delivery: A Blend of Convenience and Complications”

guillermo m.
5/1/24

Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Overpriced and low quality”

Mike J.
2/22/24

Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd.

Reviews (245)

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customer service (40)
Thumbnail of user guillermomaripan41
Armenia
31 reviews
1 helpful vote
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May 1st, 2024

Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Thumbnail of user khoacuaresmashfn
Armenia
12 reviews
0 helpful votes
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March 29th, 2024

Starbucks Rewards is a fantastic loyalty program for coffee lovers. The app is easy to use, and I love earning points with every purchase that I can redeem for free drinks and food items. The personalized offers and promotions add value to my Starbucks experience, and the convenience of mobile ordering and payment makes it even more rewarding

Thumbnail of user brandinbroadnaxvqfy
Ohio
6 reviews
0 helpful votes
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March 23rd, 2024

Starbucks is my go-to coffee shop for its consistently great coffee and cozy atmosphere. Whether I'm grabbing a morning pick-me-up or catching up with friends over lattes, Starbucks never disappoints. I appreciate the wide variety of beverages and the seasonal specials that keep things exciting

Thumbnail of user virgilalbersbwonh
RU
5 reviews
0 helpful votes
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March 23rd, 2024

Starbucks coffee is a real treat for coffee lovers! I love the atmosphere at Starbucks and am always happy when I can enjoy their coffee. They offer a wide selection of drinks, ranging from classic espresso to a variety of lattes and cappuccinos. I especially like their cold iced coffee - it's the perfect hot weather drink.
The quality of Starbucks coffee is always top notch - they use only fresh beans and professionally trained baristas to brew the perfect drink. Every time I order coffee from Starbucks, I know that I will receive excellent quality and a unique taste.
I recommend Starbucks coffee to all connoisseurs of good coffee - this is an excellent choice for those who want to enjoy a tasty drink and a pleasant atmosphere. Don't miss the opportunity to try their coffee, you definitely won't regret it!

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Thumbnail of user mikej2011
Poland
3 reviews
21 helpful votes
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February 22nd, 2024

Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd.

Service
Value
Quality
Thumbnail of user ronaldv207
Canada
11 reviews
4 helpful votes
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January 30th, 2024

Im a Starbuck's fan, but I've never had an experience this dreadful. We go into Starbucks almost daily, mostly great service.

Highway 8 store in Stoney Creek (Fortino's Mall) was making up their own rules. We wanted a call back from the manager, it never came. We called customer service and they forwarded a message to have the District manager contact us, they never did. We called back customer service to ask for the Area Manager to contact us. They never did. Plus, they said there was nobody higher in all Starbucks to refer this to.

Each time we were told that we'd get a call back within 48 hours. We waited at least 72 hours each time.

Is this the new direction of Starbucks Canada? This is how businesses fail.

Tip for consumers:
This is a case where a really bad management team thinks that turning customers off will make their lives easier. I hope that when senior management reads this they will wonder why their aspiring managers are saying senior managers are as unimportant an they are calling customers.

Thumbnail of user toris157
Washington
1 review
1 helpful vote
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December 11th, 2023

I ordered a drink that was over $7 and it did not taste at all like it should have, brown sugar and coffee were both missing, tasted like iced milk. What a waste of money and since it was through door dash I can't even get it replaced...Got a lousy $2 door dash credit. Come on Starbucks this is not ok.

Thumbnail of user kimt625
Canada
1 review
0 helpful votes
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June 16th, 2021

I always order the same thing. Tall - dark coffee with 1 raw sugar and "light" splash of cream.
So often my coffee is too white, too creamy.

There's got to be a standard that the staff at all Starbucks can get their system right, at my work place... 585 University Avenue Toronto, once u walk away, its too much hassle to return to get the problem fixed. And at the same time don't enjoy this cream with coffee flavor beverage.
It tasted like triple cream because coffee is not so hot.

Hope and wish they improve.

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Thumbnail of user alkav4
India
1 review
1 helpful vote
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November 27th, 2023

The coffee in Starbucks is bad. It does not have any taste or aroma. Each time I have had coffee, they serve coffee with no bean strength.
Unless they improve the coffee flavour, people are going to find other alternatives.

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Quality
Thumbnail of user karlam162
Oregon
1 review
0 helpful votes
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December 13th, 2020

We buy large amounts of the holiday blend every year, from when they start showing up on shelves to shortly after the holidays because it is our favorite Starbucks coffee and we vacuum pack then freeze it to last months. This year, the first bags I bought from a Safeway Starbucks in Springfield Oregon were so terrible, it was obvious the coffee grounds were aged and had gone bad. That Starbucks, who should be expert by now in coffee, would sell last year's ground coffee is reprehensible. I wrote and sent pictures of my bags to customer service and asked them to mail me a replacement. Simple. They wrote back and told me I needed to do this and that to get a refund. Not having it. You can't handle your customer load if you make the customer do the work to correct your error. We were with you almost from the beginning, 40+ years. You lost these long timers.

Products used:
Folgers, even canned coffee is at least fresh though it's lower quality.

Value
Quality
Thumbnail of user kevinw2240
Romania
3 reviews
1 helpful vote
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August 31st, 2023

When it comes to coffee, Starbucks is a game-changer. Their wide range of drinks caters to every craving. Whether it's a morning pick-me-up or an afternoon treat, Starbucks delivers. The cozy ambiance and friendly staff make it the go-to spot. My personal favorite? Their seasonal specialties. Just a word of advice be prepared for lines during peak hours. But trust me, it's worth the wait for that perfect cup.

Service
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Thumbnail of user kimp236
Seychelles
5 reviews
0 helpful votes
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March 26th, 2019

Best coffee place... Good quality, service is top notch. But cakes was rather dry. Prices are also fairly high, couple of tables available outside on the street as well. Chocolates muffin are super delicious

Thumbnail of user robertj479
Florida
4 reviews
0 helpful votes
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April 2nd, 2019

Nice cafe! I just had a coffee, I liked the flavour.It was much better than other stores. I'd say its a lovely place for business meeting or if you wanna meet someone and have a chat... Service is also so good...

Thumbnail of user matinab
Australia
1 review
1 helpful vote
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November 20th, 2021

Spending on average $150 a week at Starbucks and having supported them throughout lockdown when there were virtually no customers; yesterday l was refused service by the same staff at the Galleria outlet in Melbourne, who know me by name - for the 'crime' of refusing an experimental jab. The most disgraceful, disrespectful and discriminatory conduct by a corporation that has long sold its soul. Boycott ban for life!

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Value
Quality
Thumbnail of user kennethm1229
Maryland
1 review
1 helpful vote
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May 26th, 2022

This location used to be great. Today, it is cold and curt. If you enter the store unmasked, which is fully within your right to do so as of May 26,2022 (as the governor lifted the mask mandate), the cashiers stand firm and refuse to greet you. They simply stare at you and wait for you to place your order. Last week, the manager stepped right over my feet to get to an impulse item and failed to say "Excuse me" or "Pardon, miss." Sadly, these staffers are discriminatory, and I think Howard Shultz would be appalled. Zero seating. Will report this behavior to corporate and hope for change. Kindness is king.

Tip for consumers:
Beware! There is no seating at this location. The staff pulled up all the benches, tables, and chairs and have yet to replace them. Staff is rude to those who are not wearing masks (during a time when masks are no longer mandated by the governor), which is rude and unwarranted.

Thumbnail of user sn217
Indiana
1 review
0 helpful votes
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August 23rd, 2023

Starbucks is often inconsistent with the taste of the drinks and there is no accountability or care for the customer. I am told that I will not get my money back, I need to have them remake it until it is correct. They remake it sometimes three or four times before one of them gets the drink correct. They continue to treat minorities like dirt and I will no longer set foot in another Starbucks store again.

Tip for consumers:
Starbucks is a horrible company.

Service
Value
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Thumbnail of user deborahd1535
Kentucky
1 review
0 helpful votes
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January 22nd, 2022
Verified purchase

I went to a Starbucks on New Years Eve with 4 others. They were slammed with business and we waited in line over 20 minutes. When I paid with my credit card I was not given a receipt. It showed up on my credit card bill but I need the receipt for work. Online unable to make me a receipt. Agent was fine, but policy is unacceptable.

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Thumbnail of user davinc7
India
12 reviews
2 helpful votes
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October 8th, 2020

Superb coffee, great staff, great experience! I used to hate coffee, but I'm hooked right now. Thanks to the gods of coffee at Starbucks. They always refund me whenever there is a problem with my order, and I am so thankful for that.

Thumbnail of user peterg324
GB
3 reviews
4 helpful votes
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October 31st, 2018

Starbucks is pretty consistent with their coffee and they always prepare it just the way I like it no matter where I go. It depends at what time of day you are ordering your coffee but for the most part its prepared quickly.

Thumbnail of user mistyh148
Massachusetts
1 review
0 helpful votes
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December 18th, 2021

SO the job description says no experience then I apply and call and they're like "try again when you have more experience" So one or the other is lying to me, either the girl or the description is lying. Both can not possibly be true, it's impossible. It'd be like saying you're a human AND a cat, I'd literally know you have some issues. So do you need experience or not? Luckily for me I work somewhere better, somewhere that will get places in life because they hire the right employees. Starbucks if you continue to turn down good employees who are willing to work any hours and deal with any schedule changes, you WILL run out of business. Good luck continuing to hire $#*! bags, turn down all the best employees and see where that'll bring your business.

Thumbnail of user rebeccaj1204
Florida
1 review
2 helpful votes
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June 11th, 2023

I'm so very upset. Bought a Tumblr cup was $16 the lid you cannot clean it has mold in it. It's two days old they didn't wanna return it didn't want to give me my money back because I didn't have a receipt. I paid cash for it..

Tip for consumers:
I had purchased a Tumblr cup with a lid at Starbucks the other day put some coffee on it can’t clean the lid. Can’t get the mold out and they don’t want to refund my money or give me a new cup without a receipt. I paid cash for it.
That’s pretty sad they sell you a defective cup and don’t want to give you anything for it. This world is so sad.

Products used:
Cup, and no had to threw it away.

Service
Value
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Thumbnail of user harukenb
New Jersey
5 reviews
25 helpful votes
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March 31st, 2018

I cannot deny their coffee and drinks were nice, but it is obvious that they are expensive. You can really find something as good for a cheaper price. I've been to a few outlets and their service are mediocre. Asked about the ingredient in a pie and they are not very willing to answer.

Thumbnail of user vanessac686
Texas
1 review
0 helpful votes
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December 12th, 2022

What on earth is in the food? I ordered up some egg bites for my German Shepherd who enjoys a culinary treat of garbage & the occasional snack of dead decaying animals with no digestive issues at all. Feed her a couple of Starbucks egg bites & she's throwing her guts up.

Tip for consumers:
Dumbest people ever at the Alvin Texas location

Products used:
Egg bites & a frappe

Service
Value
Quality
Thumbnail of user eval75
Utah
69 reviews
98 helpful votes
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June 26th, 2019

Well for those who love this place more power to you but for me I just can not see paying such expensive prices for a drink. I do go there occasionally for a Chi Tea but only because I was given a gift card. But their employees are extremely friends and know how to treat their customers.

Thumbnail of user alexandrae91
Mexico
1 review
0 helpful votes
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October 23rd, 2022

My daughter was ordering for me and her, and we were ordering medium orders of Frappuccino(mocha)and a refreshment, but they ended up giving us a large order of normal Frappuccino(not even mocha) and the refreshment. Pretty awful to kids I guess, since every time I ordered something they never gave something that was wrong.

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About the business

Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Learn about our unique coffees and espresso drinks today.

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