• Starbucks

Starbucks

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Overview

Starbucks has a rating of 3.1 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Starbucks most frequently mention coffee shop. Starbucks ranks 4th among Coffee sites.

  • Service
    83
  • Value
    84
  • Shipping
    36
  • Returns
    40
  • Quality
    81
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
1
Negative
6
39
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How would you rate Starbucks?
Top Positive Review

“Starbucks Delivery: A Blend of Convenience and Complications”

guillermo m.
5/1/24

Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Overpriced and low quality”

Mike J.
2/22/24

Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd.

Reviews (245)

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Reviews that mention popular keywords

customer service (40)
Thumbnail of user robertm1422
New Zealand
7 reviews
6 helpful votes
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April 2nd, 2019

Great taste and refreshing experience. The smell is like a natural coffee seeds and taste is also lightly bitter like coffee seeds and the customer service is also nice. Whenever i wants to drink coffee i always prefer for Starbucks...

Thumbnail of user courteneyc4
India
7 reviews
2 helpful votes
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November 30th, 2020

The Carmel-Coffee balance doesn't always work out and it's always too sweet, but I can't put it down. The service was great and I wish I could only say thanks to the guy in the windows! I would certainly recommend that you add that crunch to your next Carmel Frappe. It was divine.

Thumbnail of user alexandrab248
Finland
2 reviews
0 helpful votes
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July 1st, 2021

My friends gave me a small present as a thermo mug from Starbucks. In the beginning I did use it a couple of times, but then slowelly a start use it more and more and for now I use it everyday. It's very comfortable and it keeps the drink's temperature a long time. For example coffee can be hot for around 30-40 minutes. So I am very happy with this present.

Products used:
Thermo mug

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Quality
Thumbnail of user amyc55
North Carolina
4 reviews
19 helpful votes
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May 25th, 2016

I come to work at 5a.m. And I stop at a 24 Starbucks to get a coffee. On this particular morning I stopped by to order a small Blonde with soy milk and the lady said in a rude voice you mean tall blonde I said to her small Blonde she rung me up I'm about to give her my money she walked away to the back of the store, next thing I know another girl come out to register asked what I wanted I just told her small Blonde with soy milk, she like it's called tall instead of small so I said you mean she got mad just because I said small really. Everybody do not know what tall mean at Starbucks I know small, medium and large. You just don't walk away from a customer, who is trying to pay(I mean I had my money in hand, in mid air giving it to her she just walked away.) Customer service, really you need to be retrained or find another job. I'm coming in to work that early in the morning I don't need that nasty attitude.

Thumbnail of user shmekaw
Illinois
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

I paid $6 for a bar that was the size of a mini cupcake. I love Starbucks I am very addicted to Starbucks for this is absolutely an outrage I don't know where they got that from but this ain't right I would like for Starbucks to fix this thank you

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Thumbnail of user beverlyg31
California
10 reviews
4 helpful votes
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July 23rd, 2017

I have gone into my neighborhood Starbucks since the day it opened and I still go 3 to 4 times a week. The manager is outstanding and the baristas are so helpful. I am handicapped and they make sure I sit in the handicapped table and take whatever I have ordered to me where I am sitting. My drink is custom and they make it perfect everytime.

Thumbnail of user sherryd
New York
19 reviews
90 helpful votes
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August 23rd, 2010

Starbucks may not be the "best" coffee in the world, but it is the coffee I drink most often and if you go more than once a week you really need to get on their website and get a starbucks reward card. If you load it up with money, you can get free soymilk, free flavors, and free coffees for every 15 drinks. Very good deal if you are spending money there anyways. Coffee cake is delicious!

Thumbnail of user lucyw86
New Jersey
2 reviews
1 helpful vote
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November 29th, 2019

I buy a coffee from them from time to time, but mostly go for their sandwiches with cheddar & egg and bacon too, great combination! That's actually sandwidches /i love about them) Their coffee is ok, quite tasty, but a little too expensive to buy every day, you know. And also you can find a cosier place to drink coffee with a friend, actually, not a chain restaurant. But i like their breakfasts and keep returining for them when I have money.

Thumbnail of user alisond22
Washington
3 reviews
5 helpful votes
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July 19th, 2017

I called Starbucks Corporation and I asked them about the newest star Dash. It says make nine purchases and earn 200 stars. So I make four purchases at one time and they say no that's not what it means you can't have a check mark for each of those you have to make nine different trips!

That's not what it said it said to make nine purchases and earn 200 stars. When I repeated this to her she just kept on arguing I told her I don't argue with anyone and the fact remains the fact. This in no way makes any sense.

Plus this ignorant girl keeps me on hold for 5 minutes and 36 seconds just to come back on the phone and tell me that her supervisor said that they agreed with her.

They refused to give me the five checkmarks that I earned they would only give me two for the two visits that I made to their stores, I don't believe that I will be going there very much after this, since I was treated very badly.

Thumbnail of user lanab33
Ukraine
8 reviews
1 helpful vote
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November 17th, 2018

It's my favorite coffee in the world. Every day I pass by the coffee shop Starbucks and I always to go there. I love their coffee and atmosphere in this place. I know all sellers and some of them arewelcome on the streets.

Thumbnail of user angelaw2033
North Carolina
2 reviews
0 helpful votes
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April 15th, 2023

I purchases from them every single day for years, yes they have great drinks but what i did notice is you spend tons of money on their drinks and they charge you for every single extra item you get like an extra shot, extra whip cream, or vanilla etc. I buy 6 shots total on each drink and they give automatically 3 on a venti so i buy extra 3 shots but when you get the drink, they think you won't notice and dont give you the extra 3 shots which you had paid for. I also tip them but didnt notice i was ripped off until i left. I buy 6 shots everyday for years, i think i know what 6 shots look like in a drink. After a while i get so ticked off from being ripped off and this happens in every single store especially when they start getting to know you. Which does not make sense. I keep going back because honestly, im addicted to the caffeine and they know it. Not fair. They should stop ripping people off on their prices and what they order in their drinks

Products used:
Their venti coffee espresso drinks

Service
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Thumbnail of user milaj18
Canada
1 review
0 helpful votes
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November 14th, 2022

My name is Mila and i would like to give to Alexis 5 stars for her services at starbaks located on Laurel Street Vancouver.
Alexis is very friendly girl and she works so hard, she makes my day and my coffee so perfect. This girl deserves to be a manager, because people like her cares about her job, and her customers.
This is the first time I am writing the review about someone, but she really deserve it…
Thank you Alexis
Mila

Thumbnail of user jpp36
Canada
3 reviews
0 helpful votes
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February 21st, 2022

I am writing a review of the baristas and the location. I am including all because I think highly of ownership, management and the staff. I am impressed by the manners displayed by all. It is a pleasure to get a cup of coffee whether a pound or cup. I am impressed by the charity work that Starbucks does. I wish all the employees well in their chosen location and I will miss the Yonge and Holly store. Keep up the great work!.

Thumbnail of user muraim
Canada
1 review
0 helpful votes
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April 19th, 2022

Only ice and water I found in the Pink Dragonfruit drink. I tried Starbucks after a long time, but every visit ends up in bad experience and disapointted with the drink even the staff service is good.

Service
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Thumbnail of user erict1363
Oregon
1 review
0 helpful votes
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October 22nd, 2023

I love your coffee but due to the unions stance on being pro Homus I have stopped bying your coffee. Is there away to find non union stores. If I knew that they are non union I would go to that store to buy my cup of coffee

Thumbnail of user trudya24
North Carolina
1 review
0 helpful votes
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February 15th, 2021

Ordered a cha latte tea with soy no water no foam. 1st latte made was with regular milk. 2nd cup was full of foam and the associate had an nasty attitude. 3rd cup another associate made it just right. I will never go back there. Please note I didn't ask for a receipt because I didn't think it was going to have trouble with the order.

Thumbnail of user shreerams
Singapore
1 review
0 helpful votes
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April 20th, 2022

Hi i am shreeram subramanyam and i am writing to compliment your staff member Yan Tengkusharulafian
As he paid for my drink when my card tapped invalid. Even when i told him when it was okay he insisted that i take it. Please do promote him as he is one of the kindest persons i have ever met. I am really pleased and i hope that he will get a promotion. Thank You

Service
Thumbnail of user jacobm1026
Arizona
2 reviews
0 helpful votes
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July 3rd, 2022

Ordered a carmel frappie with extra whip in the drive thru of Starbucks 6649 W Peoria Ave, Glendale, AZ ******* and No greeting... no have a good day and to add insult to injury they made my order wrong. When I drove up and she handed me the drink there was no whip cream. I politely asked if I could get some added to which the lady replied "Sure but please ask for it next time..." Uhhhhh! I did! But, I didnt say that, I just said please madam and when she handed it back she had an attitude and gave me a stank face. I just said... Good day Ma'am and sipped my drink and it was watery... at this point I just drove off. Not happy to say the least, this Starbucks will never get my money again.

Tip for consumers:
Don't recommend this particular location. 6649 W Peoria Ave, Glendale, AZ 85302

Products used:
Venti Carmel Frappacino

Service
Value
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Quality
Thumbnail of user iamlisashore
RU
2 reviews
2 helpful votes
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November 11th, 2023

It works, if im really in a rush and just HAVE to get my caffeine dose ahaha! But, would choose any local coffee shop any day. Although, their pumpkin spice drinks are top tier.

Service
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Quality
Thumbnail of user nancyf536
New Hampshire
1 review
8 helpful votes
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April 13th, 2020

Went to S River Rd, Bedford, NH store. In line for 26 min. At order stand at 3:32PM to be told they close@ 3:30 and wouldn't fill any more orders! Why didn't an employee come end the line instead of allowing us all to remain trapped in a line we couldn't leave once refused service?!? Car in front of me was last served. When I asked to speak w/Mgr@ window, employee shrugged shoulders, locked window & left. Howard Schultz claims to be turning Starbucks around... If this is how they treat loyal customers & rewards members, he should just shut it down now! Dunks doesn't have these lines, policies or prices-AND they're ALL still open! I'll take my business where it's TRULY valued & appreciated! Wish I could rate -5 stars!

Thumbnail of user ellenn153
Massachusetts
1 review
0 helpful votes
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January 3rd, 2024

Starbucks in Sudbury MA inconsistent quality of cappuccinos of recent. Far better at nearby Whole Foods who have a Cafe counter at front of store...open til 3...and for less $$$ than Starbucks.

Products used:
Cappuccino

Service
Value
Quality
Thumbnail of user denisew970
GB
2 reviews
2 helpful votes
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October 16th, 2022

I know times are hard and restaurants don't fill up drinks and sizes have changed, bur this was really noticeable.

Just ordered a medium latte from London Victoria station branchbof Starbucks.

Got the drink and I could see and feel that the cup was light and it wasn't a medium.

I asked for a small cup, the batista reluctantly gave it to me. I poured the drink from the medium into the small cup abd it fir perfectly... foam and everything.

I called out the barista and server and he said he'd make me a new one, but wow will think twice before ordering at that branch and if Starbucks, even if it is my only option.

Service
Value
Quality
Thumbnail of user jofferyb1
India
4 reviews
2 helpful votes
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January 6th, 2021

I have always purchased hot tea from Riverdale Goal Starbucks. I asked the woman who was making tea today, 30 November 2020, not to touch the hole on the glass cover of your side, because Covid. The woman did not listen to me and touched the hole in the cover of the bottle with her elbow, and she poured the brim of the glass into the teatime. "Give me a cover, I'll make it myself,"Give me a cover, I'll make it myself.

Thumbnail of user amya1421
Canada
1 review
0 helpful votes
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November 5th, 2022

I just love going there. Great employees and place to work and get some online stuff done or meet with friends.
Just wanted to share some nice pictures for a hike while drinking Starbucks

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Value
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Thumbnail of user antonion14
Chile
7 reviews
6 helpful votes
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May 10th, 2017

So many people talking about them, but it's only coffee, you don´t need this for status.
I've had better coffee in my local coffee shop and it was even cheaper.

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Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Learn about our unique coffees and espresso drinks today.

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