• Starbucks

Starbucks

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Overview

Starbucks has a rating of 3.1 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Starbucks most frequently mention coffee shop. Starbucks ranks 4th among Coffee sites.

  • Service
    83
  • Value
    84
  • Shipping
    36
  • Returns
    40
  • Quality
    81
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
1
Negative
6
39
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How would you rate Starbucks?
Top Positive Review

“Starbucks Delivery: A Blend of Convenience and Complications”

guillermo m.
5/1/24

Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Overpriced and low quality”

Mike J.
2/22/24

Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd.

Reviews (245)

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customer service (40)
Thumbnail of user harryh43
Nevada
103 reviews
328 helpful votes
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May 30th, 2018

Many of these reviews deal with the politics of a big co. Moving in and driving small coffeehouses out of business. That may be, but in the American economy model, that's what for-profit entities, large or small, do; gain as much market share that they can. Doesn't matter what type of business it is.

That said, I find the customer service at Starbucks to be first-rate, and applaud them for their recent diversity training initiative. As a minority, I've never been treated as anything but a valued customer. Their places are clean and well-maintained. Staff are always courteous and quick. I had some trouble with their wifi once in recent months, and the staff was too busy to go troubleshoot it. I commented on it in feedback to the Starbucks website as I had to get in to refresh my card, and less than 24 hours later, received a message from their nat'l customer svc center apologizing for the outage, and promising that they'd both alert the regional mgr to the event, and have their tech support resolve the issue. It was resolved when I came in the next day.

Thumbnail of user dougc37
South Carolina
46 reviews
92 helpful votes
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October 11th, 2020

Hi all, I'm not a fan of Starbucks mostly because of the cost but I do not wish for them to struggle. The good of Starbucks is they offer so many different types of beverages and provide employment for many. Here is what all of you have got to realize. Yes, Starbucks leans left in the political realm and have shown strong support for them BUT in return what has happened? Some of your stores are being forced to close. WHY? Because the political left is pushing the agenda to close the economy to hurt Trump. Well that isn't working but what is working is the left is hurting people like you and the places you like to go. A message has to be sent to the liberal left, because they have forgotten they work for YOU. You, we need to tell them get to work to help our nation and not continue to hurt families with your policies to promote money in your pocket and power in your hand. Vote republican, vote out all democrats. No not because the republicans are great but because at least they are not working at hurting families, they are interested in keeping people working. Think before you vote this year, look at what the left has done to hurt so many and done so without any second thought. Is that really who you want to see in power? They will come for you in a second if it will help them. Evil people need to be sent packing.

Thumbnail of user sofiad95
Australia
1 review
0 helpful votes
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December 6th, 2022

Honestly, there coffee is the best in the world. I really cant imagine my morning if I don't drink there. Always fresh coffee with very polite staff. Love it

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Thumbnail of user trishbeaulne
Canada
1 review
0 helpful votes
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May 5th, 2023

I took my dog to another Starbucks place & they were so nice & said as long as pup was in my arms it was ok. Well Preston street store was so different, didn't care to help me.

Thumbnail of user mitchelb39
Washington
3 reviews
1 helpful vote
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December 27th, 2021

It's always been a fun company to work for and each store I've worked at works really hard to work as fast and accurate as they can for the customer's best experience.

Products used:
I usually get chips, a drink, and a sandwich each shift.

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Thumbnail of user debraw3
Texas
2 reviews
2 helpful votes
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February 28th, 2013

Starbucks sold 2 gift cards worth $250 each to a person with a fraudulent credit card. That thief then sold them to Cardpool.com. I bought them from Cardpool.com and transferred the money to my Limited Edition Steel Card. Today Starbucks cancelled that LE card and made it so that I could not use it while they investigate. Cardpool.com refunded me in full within 2 hours. No complaint there. My complaint is that Starbucks sold a thief gift cards and now they have a chargeback on their hands. That is not my fault. That happens in business. Why would Starbucks hold my card hostage now? It is just a card, it has no money on it anymore. They will gladly load my other cards I have on file, with my credit cards I have on file, but not the steel one. It just does not make sense. Customer service at Starbucks says there is no timetable for their investigation. Cardpool.com refunded me $430.00 without batting an eyelash, but Starbucks cant release a gift card with no money on it? It is a knee jerk reaction, and no one is thinking it through. I expect more from Starbucks, a 32 Billion dollar company. Unbelievable.

Thumbnail of user wadet15
Philippines
4 reviews
0 helpful votes
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May 17th, 2018

The staff is good. Nice place to sit n sip up your coffee. Taste of coffee is very unique. The ambiance of cafe is also good. Desert are also yummy. Overall 5 out of 4 from me..

Thumbnail of user amyj273
California
1 review
0 helpful votes
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August 31st, 2019

This is a great service. Coffee is excellent, the website is easy to use, and delivery is exceptional. We have used them for several years and really like them.

Thumbnail of user virginian1
California
4 reviews
6 helpful votes
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September 14th, 2015

Want a cup of regular coffee at 5:45pm on a Saturday outing with the family at the largest coffee shop in the world? Well DO NOT go to Starbucks, they don't serve coffee at that time of the day due to cost effectiveness per one of their employees in a Houston Texas Starbucks shop. Kind of counter productive if you ask me not to mention poor company strategy. I suggest of you want coffee at any time day or night Dunkin Donuts has great hot and cold coffee. Most are open 24/7 and if not they DEFINITELY serve coffee till close because THEY'RE A COFFEE SHOP! Imagine that!

Thumbnail of user joshuat109
Texas
23 reviews
19 helpful votes
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July 23rd, 2020

Never tired going there and having my favorite latte. The only thing I wish is the prices to be lower. But still cannot resist visiting the place and have my coffee.

Thumbnail of user hollys156
Georgia
16 reviews
11 helpful votes
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July 16th, 2018

This is my go to! I could never get my coffee the way I liked it and thanks to Starbucks, I am a repeat customer and their coffee makes me have the energy to get through the day!

Thumbnail of user danielleg403
Arizona
4 reviews
0 helpful votes
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November 18th, 2021

Delicious coffee! I always buy only Starbucks even when I travel! Despite the fact that I love the same as their coffee and buy home for the whole family!

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Quality
Thumbnail of user mikeb2607
Georgia
2 reviews
0 helpful votes
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April 21st, 2022

Me and my husband are living in Bluffton sc but we are always driving to Hilton to get caffeine because the customer service and the caffeine is the best from all the Starbucks from bluffton and Hilton the Starbucks is located next to Kroger and Belk

Thumbnail of user frankm1685
Germany
1 review
0 helpful votes
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December 27th, 2021

I drink coffee every day. I drink a lot of coffee. I really like your coffee. Your store is great. I often buy coffee from you. You are professionals.

Thumbnail of user irvl
Illinois
5 reviews
14 helpful votes
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August 21st, 2018

First, I am a former Starbucks Store Mgr. Starbucks has at one time been the top 10 companies to work for. Howard wanted you to feel like it was you home away from home. Hence, the motto "The Third Place" ie. Home Work Starbucks. And wanted to give the customer the ultimate experience.

Within the past couple years, I believe Howard forgot his motto. The new hire partner training centers have been closed. The smell of freshly brewed coffee has been replaced by a garlic sandwich. And the coffee is no longer brewed fresh. It sit in a carafe for a set amount of time. The stores are not nearly clean as they were, the partners are not as friendly, the procedures for store openings and closings on a daily basis have become unreasonable expectations based on the amount of time given by corporate. Hell, if we need toilet paper, we have to include it in our coffee/products order!

With over 22k stores worldwide, It's very clear, it is all about corporate and not the "personal experience".
In fact, a majority of Starbucks is through the drive though. Most stores have reduced the cafe tables by 2 to 3 per store. So, it's not about sitting and having a cup of coffee with a friend as it used to be. Howard would like all the stores to be drive through only!

Lastly, was was not terminated nor am I being negative of the company. I am simply speaking of my feeling towards my former employer. I really do care for and like Starbucks. I simply do not like where the company is headed!

Thumbnail of user edwins201
Puerto Rico
1 review
0 helpful votes
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February 11th, 2022

Good morning, in case it happened I just bought a tea here in this new Golden place out of Toa Baja, when young Gregorio goes, to collect before saying amount to collect tells me high you are going to tip and I comment no, He comes back and comments and I repeat, not then he tells me the total, I give him money and seeing when they give him the tea that he has to give me, I realize that all the employees approach him, they stopped to talk to everyone, two of the girls start dancing they went to work with other orders leaving the glass that I had to deliver to the front of the window, realizing, like any adult, that these young men or Gregorio made me wait when the order was ready, normally when it is by servi car we leave the change or leave extra. All this so that you do not leave a tip IN A SERVI CARRO. I am embarrassed that a good new business has employees like these, who with their actions seem to force the client to tip. 11:40 am. Starbucks

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Thumbnail of user pamelak419
District of Columbia
2 reviews
0 helpful votes
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March 27th, 2021

I have been a loyal Starbucks customer for many years. The drink I order costs $8.43 almost daily. I recently found out that the more loyal you are to them the more they take advantage of you and the cheaper they are with your "special offers just for you " that they send. I recently received one of these offers saying if I buy 5 lattes (the $8.43 drink I usually order) they will give me 80 bonus stars. So if I spend $42.15 they will give me 80 bonus stars which isn't even worth a free drink? Pretty cheap. Making it worse my daughter who rarely uses her account received a similar offer but hers was for 100 bonus stars if she purchased 3 lattes. WTF! Basically Starbucks is saying I'm a chump and they know I buy regularly so we can offer less to our loyal customers and try to entice ones who don't spend as much with us. Well I've got news for them... knowing this to be their mindset I'm moving on and will grab my coffee at home or stop at a competitor from here on. My account has four free drinks built up with stars and then I'm done. I have given them so much business over the years that the baristas know when I haven't stopped for a while and also know it's me when I order at the drive thru because of my drink order. Starbucks needs to learn that you don't take advantage of loyalty. Guess I'll have to find a new coffee brand for home use too since I've also bought their coffee for home use for years too. A rewards program should reward loyalty not take advantage of it.

Tip for consumers:
Save your money

Products used:
Coffee specialty drinks and food

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Thumbnail of user mesoul
Georgia
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

I almost drunk a glass that was in my caramel crunch frappuccino... this is the most uncomfortable experience I have ever had at a Starbucks coffee and caramel frappuccino crunch is one of my favorite coffee is and I get it all the time to have glass in my coffee and almost swallowing it what's the most Dreadful bad experience I ever had. If I would have swallow it lords nows the damage it would have done. (STARBUCKS STORE) LOCATION 2106 EAST VICTORY DRIVE SAVANAH GA
STORE NUMBER #14************** Case Number

Tip for consumers:
I almost drunk a glass that was in my caramel crunch frappuccino... this is the most uncomfortable experience I have ever had at a Starbucks coffee and caramel frappuccino crunch is one of my favorite coffee is and I get it all the time to have glass in my coffee and almost swallowing it what's the most Dreadful bad experience I ever had. If I would have swallow it lords nows the damage it would have done. (STARBUCKS STORE) LOCATION 2106 EAST VICTORY DRIVE SAVANAH GA
STORE NUMBER #14467
220624

Products used:
I almost drunk a glass that was in my caramel crunch frappuccino... this is the most uncomfortable experience I have ever had at a Starbucks coffee and caramel frappuccino crunch is one of my favorite coffee is and I get it all the time to have glass in my coffee and almost swallowing it what's the most Dreadful bad experience I ever had. If I would have swallow it lords nows the damage it would have done. (STARBUCKS STORE) LOCATION 2106 EAST VICTORY DRIVE SAVANAH GA
STORE NUMBER #14467
*******03038 Case Number

Thumbnail of user vickym13
California
1 review
6 helpful votes
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July 11th, 2014

TERRIBLE SERVICE AT ******* VICTORY BLVD NORTH HOLLYWOOD. I WAS WAITTING IN LINE TO BE SERVED AND THE FEMALE EMPLOYEE KEPT ORGANIZING THE COFFEE BEHIND HER AND DID NOT PAY ATTETION TO ME AT ALL. TERRIBLE SERVICE.

Thumbnail of user troys237
Canada
1 review
1 helpful vote
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December 25th, 2020

Before u start my wife goes to Starbucks on the regular and loves it them! Right now we are in a partial shut down due to covid.
As an owner of a snow clearing company we are out at all hours of the day and our trucks have large equipment like plows that dont fit in most drive throughs unfortunately. This past storm we were out plowing driveways and parking lots so people could get to work and do last minute shopping; we love the service we provide! After a 23 hour shift i went to Starbucks to grab my wife a gift from our son As i said i dont fit in a drive through, so i called to try and buy a gift card and tumbler and pick up at curb side only to find out i would have to download their app and input my credit card info to buy the mug, but the gift card could be paid for in cash inside as he was doing me a favor as im an essential worker. So i go and grudgingly download the app and do all the steps only to find out i cannot get a tumbler off the app and there was no way for me to somehow meet someone at the door to pay for these two items. We may be in a code red lock down but it is their decision to not allow walk in orders which limits certain people that either dont drive or dont fit in a drive through. They should have a plan b for those circumstances. This will in the future force me to look at other companies that are easier to work with.

Thumbnail of user jamess6187
Florida
1 review
0 helpful votes
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March 26th, 2022

Just saw a News Report about a Star Bucks employee who Posted they Spit in the Drink of Some they Disagree with Politically! The Store was Contacted about the Post and the Manager said He wasn't going to waste time Investigating or review Footage to Confirm or Not the Post from the Employee. I have visited Star Bucks many Time, BUT WILL NEVER AGAIN! This is beyond Nasty its Filth Nonsense, And So Is The Managers Response! I am sending this Report To Everyone I know! Hopefully They Past it On! Report https://www.youtube.com/watch?v=gcBGgX1OC9w&ab_channel=TheNextNewsNetwork

Thumbnail of user elinorb16
Ukraine
4 reviews
1 helpful vote
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June 11th, 2021

It's my favorite coffee shop. They make the perfect pumpkin latte and this is my favorite drink. If you hadn't try it yet, i recommend you this drink primarily

Thumbnail of user glenns59
Texas
2 reviews
10 helpful votes
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March 1st, 2017

I have never been treated badly in any of your shops, always helpful and kind.
Mean so much to me being an immigrant in this country.

Thumbnail of user arimao
Slovenia
4 reviews
2 helpful votes
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February 13th, 2020

When I tried Starbucks coffee for the first time I was amazed: taste, aroma, consistency - everything just perfect. Moreover, pastry is awesome too!

Thumbnail of user claireo46
Netherlands
1 review
0 helpful votes
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February 19th, 2022

Trafford centre, Barton Dock.

Starbucks are disgusting. After the tax evasion scandal they've now come up with a new sick scheme to make money and this time it's by scamming their own customers. They employed a new car park enforcement company & banked on customers not seeing the signs (they're obviously getting a cut out of the charges to their customers). Customers then get a ticket EVEN THOUGH THEY WERE A PAYING CUSTOMER and Starbucks refuse to help and lie saying that they can't help when that is actually a blatant lie.

Then when I emailed Starbucks for help they fobbed me off and lied to me and were really rude & dismissive towards me. They told me "lots of customers are having this problem but there's nothing we can do". I asked them "if you know your customers are receiving fines for visiting your store, why are you not doing more to prevent this and protect your customers? It's easy enough to train your staff to say "is that a large one?" But you can't train them to quickly explain the new car park rules?"

I can imagine people looking at the attached photo and saying "yeah but you were there for 2.5 hours". The reason I was there for all that time is because a friend, who'd moved abroad and had came back for 1 week at Christmas, had a very small window of opportunity to see me so we chose to meet in Starbucks. We purchased a drink for every hour that we were there. 3 drinks each which equals 6 drinks altogether. Are we really criminals for choosing to spend our time and money in this store? No. But Starbucks seem to think it's acceptable to treat us as such for doing nothing other than being loyal customers of theirs. Never again.

They didn't want to hear it when I told them via email and via Twitter. They just stopped replying to my emails in the end and also blocked me on Twitter. Disgusting.

Tip for consumers:
Don’t buy from Starbucks. Don’t line their pockets. They’re disgusting scam artists.

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About the business

Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Learn about our unique coffees and espresso drinks today.

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