• Starbucks

Starbucks

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Overview

Starbucks has a rating of 3.1 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Starbucks most frequently mention coffee shop. Starbucks ranks 4th among Coffee sites.

  • Service
    83
  • Value
    84
  • Shipping
    36
  • Returns
    40
  • Quality
    81
Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
1
Negative
6
39
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How would you rate Starbucks?
Top Positive Review

“Starbucks Delivery: A Blend of Convenience and Complications”

guillermo m.
5/1/24

Starbucks delivery service offers the convenience of enjoying your favorite beverages without leaving home. The plus side is the variety of options available for delivery, including hot and cold drinks, pastries, and snacks. Additionally, the delivery process is straightforward, with orders often arriving within the estimated timeframe. However, there are drawbacks to consider. The quality of beverages upon delivery can be inconsistent, with some orders not meeting the same standards as in-store purchases. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while Starbucks delivery offers convenience, improvements in beverage quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Overpriced and low quality”

Mike J.
2/22/24

Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd.

Reviews (245)

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Reviews that mention popular keywords

customer service (40)
Thumbnail of user anar603
California
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

Great costumer service but it was really slow. And instead of cleaning because tables
Are
Dirty and sticky they where talking

Thumbnail of user nocola
Germany
2 reviews
2 helpful votes
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May 20th, 2020

Coffee is my daily habit. And I think there is no better place than Starbucks to get one more aroma drink. For many years I'm a fan of Starbucks.

Thumbnail of user anonymousa1887
Canada
1 review
0 helpful votes
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December 20th, 2023

I have been to Starbucks and they advertise there cake pops but every time I ask for one they never have them it's bad advertisement

Products used:
None they never have them

Service
Value
Shipping
Returns
Quality
Thumbnail of user vicenzos
Florida
8 reviews
8 helpful votes
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February 13th, 2013

Oh Starbucks, this is what keeps me going through the day. I stop in each morning on my way to work. They are the best where I live.

Thumbnail of user richardpatriaco84
Philippines
2 reviews
0 helpful votes
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May 29th, 2023

Their coffee is too strong, but I'd rather have it then places like diners and most fast food places.

Service
Value
Quality
Thumbnail of user juans763
California
1 review
0 helpful votes
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February 14th, 2023

Over price for a non organic products, and terribly customer service, from abuse labor workers and super low salaries

Products used:
Coffee

Service
Value
Quality
Thumbnail of user laram110
Canada
1 review
1 helpful vote
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June 15th, 2021

There were people twerking on the counter at my local starbucks. Some lady apperently thought she could just get up on the food counter and twerk, and she did exactly that. Help.

Tip for consumers:
if you see megan thee stallion at starbucks, run away

Products used:
none because there was someone twerking

Thumbnail of user billyc370
GB
1 review
0 helpful votes
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October 18th, 2021

A few days ago I bought a Latte coffee from your shop and it was really bad - cold milk and too much sugar. Pay attention, please.

Service
Value
Shipping
Quality
Thumbnail of user thomasw165
New Zealand
1 review
1 helpful vote
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September 8th, 2017

Can't cope without my daily starbucks fix! Starbucks coffee I've found is the most consistently good out there.

Thumbnail of user pamelad167
Canada
7 reviews
15 helpful votes
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November 3rd, 2018

Me and my friends favorite spot to have some quality time. Very good coffee and delicious cookies. I hope they maintain the quality forever!

Thumbnail of user ronm344
Hungary
20 reviews
48 helpful votes
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December 5th, 2022

Used to be amazing, treys black members do good, today they don't care, no shipping on time, no customer service like the coffee all artificial!

Products used:
Stay away

Service
Value
Shipping
Returns
Quality
Thumbnail of user neilr196
Netherlands
6 reviews
3 helpful votes
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September 28th, 2021

I would like to thank you nice staff for offering tasty cafe was sooo good. Double espresso two sugars best cafe in the world

Thumbnail of user anthonyg283
Florida
7 reviews
2 helpful votes
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March 3rd, 2022

I am done with this overpriced, campy coffee company! Now over $3 for a medium coffee. Time to protest these prices people.

Service
Value
Quality
Thumbnail of user aatiyah
Singapore
2 reviews
1 helpful vote
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August 27th, 2018

I have found its the best place to do work with comfort, best coffee, home like environment, yummy desserts and simply another home.

Thumbnail of user fredd115
Canada
3 reviews
1 helpful vote
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March 5th, 2020

I am kind of a coffee addict and keeps on trying different places, this is one of my favorite place to get Latte on the go.

Thumbnail of user amyd1550
Indiana
1 review
1 helpful vote
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August 24th, 2022

Service is great they just blare the music where you can't enjoy sitting there I am not there to hear the music

Service
Value
Returns
Quality
Thumbnail of user frankf949
Florida
1 review
0 helpful votes
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March 28th, 2022

They always burn my coffee. Its my fault really because I know brown people but its becoming a regular issue. Buyers beware!

Products used:
Coffee

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracig6
Arizona
53 reviews
434 helpful votes
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October 4th, 2023

I make a trip to Starbucks weekly and really enjoy it. It's definitely not cheap but it's great for a treat!

Thumbnail of user wilfredf15
Canada
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

Way over priced. The only reason I bought the coffee, i received a gift card. Coffee tastes like mud in a cup.

Thumbnail of user jamesm6189
Indiana
1 review
0 helpful votes
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January 30th, 2022

I have a warm place for the winter I got a nice food and ice coffee. This is the place for stars. I feel special here.

Tip for consumers:
The nice and funny customer service

Products used:
Sausage egg cheddar warm, TI Iced coffee Sub Carmal cream 1/2, small

Service
Value
Shipping
Returns
Quality
Thumbnail of user anaz73
Alabama
1 review
0 helpful votes
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December 28th, 2021

This was the worst experience EVER!
I just stopped by to buy my family and I our evening drinks.
- there were 3 associates in the store, none greeted me or even bothered to take my order. I was the only one there standing in line with my 3 kids and my husband at 6:30pm on 12/28/2021.
- finally I asked one of them if they could help me and one of them turned around and said: "sure, shortly"
- after 5 minutes the person took my order. I ordered a Quad espresso with Vanilla sweet cream foam, trenta passion tea lemonade, a trenta peach tea Lemomande and two cake pops.
- 10 minutes go by and I am still waiting on my drinks and pops ( I am still the only customer in the store). The associate informs me that they don't have lemonade. Keep in mind there are boxes full of lemonade right in front of me. Furthermore the associate tells me that they can't make the passion tea beacuse they can't brew anymore tea. I asked her why and she said that they closed at 9pm… it was 6:30pm!
She said that they can't waste tea. I asked her to ask her manager if they could make an exception. The manager didn't even come out, the same associate says "yeah- no we can't".

I shop at Starbucks EVERY DAY, This was a first for me. It was very disappointing to get this type of service.

I am a loyal Starbucks drinker, client and customer. I have been a fan of this coffee for 20 years. I always find myself coming back for the great coffee and great service. Today I was really let down!

I really hope this is address and fixed, people like this should work in places like this!

Thumbnail of user susann1612
Ohio
1 review
0 helpful votes
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April 16th, 2023

Starbucks in circleville ohio. They go above and beyond in customer satisfaction. Always happy to make my drinks perfect and the way I like.

Thumbnail of user adriennel69
France
2 reviews
1 helpful vote
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January 20th, 2021

This must be the tastiest coffee which I've ever tried. Once I drink it, my mod becomes better. And I recommend it to all my friends.

Thumbnail of user monicam990
New York
1 review
0 helpful votes
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July 2nd, 2022

Poor service, left waiting food came out at different times for same order. No communication from staff

Thumbnail of user rexw48
Canada
2 reviews
0 helpful votes
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June 17th, 2020

Favorite coffee is here. I like to hang out with friends. And we usually start our evenings with coffee from Starbucks.

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About the business

Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Learn about our unique coffees and espresso drinks today.

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