(Original review - 1 star) I went to my Start Engine account and couldn't login. I selected to recover my account, entered my email on file and never received a response. I contacted directly and still no response. I'm thinking that this site is a scam and I have lost my investment. Have caution. I will not invest through Start Engine again. Motley Fool has also stated to stay away from Start Engine. Wish I would have seen this review before. Don't trust this company.
(New review) Conner with StartEngine reached out and worked with me on recovering my account. There was a mixup in the email accounts and he helped me access my account, change my password, my shares are safe and all is good.
I have dropped over $10,000 in various investments through Startengine including in Startengine itself. I had a small return on one company. I have not been able to contact Startengine. One company I invested over $2,000 and they say I haven't completed my investment but the money has been taken out of my account. There is no way to contact the company. Save your money and don't give it to these guys.
If you buy into these start ups and may want to sell your shares…you can't. You can trade your shares with others but you can't sell if you'd like to pull out. They said they're working on it. Shouldn't it it have been thought through already? I'm hoping that I'm not kissing my money good bye.
1. They do not reply to emails
2. Most of the companies fundraising on their site are scams. Almost all of the companies fail to keep in touch with investors
3. Wefunder and microventures have companies that update investors about their investments and you can actually see their products in stores or on sale
I have invested in 27 startup companies through StartEngine, and in the StartEngine platform itself. The process has been easy, seamless, and the communication from each company has been exemplary. I understand the risks involved, but have great confidence in the companies, and the way StartEngine operates.
An absolute pleasant experience all around!
It's a scam save your money, there crooks, invested almost 2 years ago haven't heard any haven't earned a penny and with the economy today no one can afford to throw away money and once you invest and they close the market, you can't pull your investment back out, I'm a Marine and a retired law enforcement officer so I have no reason too lie, I guess white collar crime pays cause you can rob people and get away with it.
They messed up when opened my account as an IRA transfer to Etrade. I requested a transfer from Copmutershare to Etrade. It was blocked. Now my shares disappeared and account closed. When I called the company, they hung up my phone!
Hi Honcheung,
We apologize for the issues you've encountered here. We responded to your recent support request and sent an email to anyone affected by this issue to notify them that Computershare has corrected this issue. I am sorry to hear that Computershare declined your call, though we recommend you contact their support team if you have are still having trouble accessing your account.
Its a good website but they did leave a bad taste in my mouth after they did NOT make it clear about the owners bonus. I thought the owners bonus was referring to the owner of the business I was investing in. In other words, I thought the owner was offering up a special, if you invest this amount you will get 10% more shares. Owners Bonus refers to a subscription on Start Engines website. You pay 275 smackaroos and you get 10% more shares of everything you invest in on smart engine. I like to invest in things but I wasn't prepared to pay that much for just 10% more shares. Especially when I planned to use the website once. Start Engine needs to make it more clear. I feel bad for those smaller investors, they may be turned away from investing ever again. Maybe call it something else, like StartEngine Membership? You will get less pissed off people and maybe even more customers once you make it clear *******@StartEngine Please fix!
Difficult company to communicate with. With all the options out there I would probably pass on this one unless they can actually provide a decent customer support.
I purchases a startup I felt passionate about with the same debit card used for the prior purchase. After 11 times re-verifying my debit card the purchase was cancelled and to re by I am on a wait list' I kept telling Meagon the support person the issue was on their end and she wouldn't listen
Overview
StartEngine has a rating of 2.7 stars from 182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StartEngine most frequently mention customer service, phone number and email address. StartEngine ranks 2nd among Crowd Funding sites.
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- Burbank, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to update your review! We're glad to hear that Connor was able to assist you. We appreciate your positive feedback about our customer service. We value your trust and appreciate your continued support!