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StartEngine

How would you rate StartEngine?
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New Jersey
1 review
2 helpful votes
Follow luciano f.
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Easy to invest
August 14, 2020

StartEngine it's very easy to invest. U just have to know little be, some company's that asking for money in StartEngine have not to do with the website. StartEngine it's kind a middle man between you and company that u are investing. Some people not sure if are stupid or just pretending to be one. Lol people if u want invested start engine it's safe and easy but read more they have everything there expoliam how works don't be afraid to ask question before any investment they are put fast in reply ur question. I being using start engine over a year now and out happy so far, some deals never going to find any place or next decade like company called PISTOL... check that out...

Date of experience: August 13, 2020
California
1 review
22 helpful votes
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Terrible investor service and relations. Do not address the direct questions asked and you are unable to respond to them. For me, I had them cash my check for a period of over 2 weeks and they had no response of reply as to what was happening. I had to continue to badger them in order for them to coordinate completing the transaction.

Date of experience: February 12, 2021
StartEngine T. StartEngine Rep
over a year old

Hi Irving,

StartEngine in general accepts payment via card, ACH, and wire. It does take some time for investments to be closed on by companies once the funds arrive in escrow. It sound like you have a unique situation so I will have the team circle back to you and give you an update. Apologies for any inconvenience.

Best, The StartEngine Team

California
1 review
10 helpful votes
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No contact
September 29, 2020

I sent $520 via credit card on Tuesday.
The CC company stalled the purchase and wanted a confirmation from their fraud departent, so I called and ok'd the charge.
The next day I got an auto email from SE saying that my charge didn't go thru and to do it again, so I did.
The next day I got an auto email from SE saying that I had $1040 pending purchase. I called and got a recording telling me to email them, and I did.
I heard nothing.
I sent two other emails, each more urgent... heard nothing.
So, NOW I'm getting this sinking feeling... did I just get ripped off?
On Tuesday of the next week I notified the CC company that I had been ripped off and they're trying to get my money back.
It is either gross incompetence, or outright fraud... but there is SOMETHING wrong with this company.

Date of experience: September 29, 2020
Georgia
1 review
5 helpful votes
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Ponzi Scheme
January 6, 2023

Signed up, was excited about the Legion M offer. Purchased the shares, and received an "account needs validation" message. Uploaded my proof of ID, but now the system says there is a problem with my account and to contact customer support. No customer support number to call, auto reply from the support email states to give them up to 72 hours (outside my payment protection of 48 hours). This group has literally stolen my money, and is preventing me from reversing the transaction, and has failed to respond. Ponzi scheme? All the "real person" reviews on this group is negative... the only positive reviews are from sponsored publications. Avoid StartEngine at all costs, at some point they will get exposed, RIP my deposit.

Date of experience: January 6, 2023
New Mexico
1 review
4 helpful votes
Follow FREDERICK Z.
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I was notified that I needed to confirm my investment the day after I had made it. I clicked the confirm icon and they proceeded to remove ANOTHER $5000.00 from my account. I have spent hours trying to resolve this issue but there is no response and there is NO phone number where you may reach a person

Date of experience: August 31, 2023
Indiana
1 review
7 helpful votes
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Easy to use. Great variety of options, with equally strong write-ups to make personal assessment of each opportunity offered, with regular updates on campaign progress and generally great proactive communication on the platform and offerings.

Date of experience: August 6, 2020
Georgia
1 review
0 helpful votes
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I have nothing but great things to say about Start engine. This site is used to crowdfund Fanbase and that's the only reason I needed. Find a start up and invest in the site. Either way you won't be disappointed!

Date of experience: October 29, 2022
Virginia
2 reviews
16 helpful votes
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1. I expect to have my questions answered in a reasonable amount of time. It's been 72 hours since I sent a request to help me reset my password. The only contact I have had was a return text stating they had received my request.
2. I have been deluged with text from start engine that there has been an errors with my purchases of stock in some companies. Mind you these are purchase I made 1 month ago or more. Now they say a month later there is a problem! These companies have closed there stock offerings so now I guess I'm SOL!
THIS IS TOTALLY UNACCEPTABLE!

Date of experience: October 8, 2020
StartEngine T. StartEngine Rep
over a year old

Hi Michael,

Apologies for the issues you encountered. We would love to make it right so will message you privately to get some more information so we can view your account and the specific issues you mentioned.

Generally speaking, when an investor submits an investment, they self-report the information such as name, address, date of birth, and payment information. We are required to comply with regulations, and our banking partner independently verifies this information. From time to time, we are required to follow up with an investor to re-confirm information in order to submit the investment to the company's account. Additionally, because we accept investments through ACH, Wire, and Credit/Debit cards, sometimes it takes some time for the payments to clear and if they bounce, we need to reach out to the investor to ask them to update it. The investment stands, and will go through to the company as soon as the payment information is corrected.

If you have any further questions, please feel free to reach out to us at contact@startengine.com.

Best,
The StartEngine Team

Florida
2 reviews
15 helpful votes
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I followed the process to invest $1000. And now getting messages the investment is not complete. I have tried to get help and all I get is canned suggested actions. I have ask for someone to call or provide a phone number so I can get this fixed. The offer has closed and it appears as though I have lost $1035. I and I suggest other investors contact the SCC and file a complaint in writing. It is fraud to take money from and investor and not provide the stock.

Date of experience: July 10, 2023
New Jersey
1 review
5 helpful votes
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They just keep hitting my account with new BS charges. I am unable to sell the shares that I purchased legitimatly and they contiue to pile on more BS. Such a crock. Don't fall into this one, it will cling to your shoes and stink.

Date of experience: April 9, 2022
StartEngine T. StartEngine Rep
over a year old

Hi Nan,
We're sorry to hear you had a poor experience with us. We would be happy to resolve any charges you did not anticipate- please reach out to our support team for assistance at contact@startengine.com. As outlined in our educational materials that investors acknowledge reading before creating an account, these shares are illiquid and there is no guarantee of return on your investment. We recommend investors learn more about investing in early-stage startups through exploring our help center and FAQ page.

Overview

StartEngine has a rating of 2.7 stars from 182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StartEngine most frequently mention customer service, phone number and email address. StartEngine ranks 2nd among Crowd Funding sites.

service
79
value
74
shipping
12
returns
16
quality
69
This company responds to reviews on average within 1 day