State Farm

After suffering a house fire, I requested an experienced adjuster. The one they sent was awful. After sending numerous emails, calling, posting to social media and having my agent request a new adjuster here I am with the same incompetent adjuster. I guess I hire an attorney next.

Beware! State Farm is NOT a good neighbor.

I'm Billy Livingston. I've had full coverage for two years. I wish I can sue them or get a refund to fix my truck. Today's world. State Farm is a Scam. It's not a real company. They are only talking your money. It's sad but true. I don't know if it's just State Farm. Insurance is a scam.

My 2020 Dodge Challenger was stolen in SF, CA. I went through the procedure of making the police report and call State Farm after to start a theft claim. State Farm helped out and got me started with a claim, ran through my policy, and got me a rental car. 2 days later, State Farm calls me up and says my claim has been transferred to a investigation specialist, Adrienne Roberts and discontinued paying for my rental car. Since being assigned this investigator Specialist, I've been treated like a criminal rather than a valued customer. This person asked me the same questions repeatedly implying that I was lying. She was insensitive about my hardship and caused me a tremendous amount of stress with multiple interviews, sending me a letter of a possible fraudulent claim. A third interview is to be scheduled where Adrienne Roberts said I will be under oath. Her manager is Bridgette Thomas who has allowed Adrienne Roberts to treat me like a customer without equal rights. My property in my vehicle was also stolen along with photos of my late parents and all I can think of is how State Farm with Adrienne Roberts and Bridgette Thomas is so focused of adding insult to injury by trying to dismiss my claim as fraudulent when EVERYTHING has been truthfully expressed from the beginning. Customers at State Farm are treated rudely and unfairly. This act of Adrienne Roberts is a perfect example of "Bad Faith" strategy and should be reported to The Department Of Insurance (California).

My life,auto and renters all in one,the app is fabulous,adding and updating a policy with ease,great customer service,great rates, they just don't say they appreciate your business, they show it.

After being a customer for over 40 years my wife and I had our policies canceled by State Farm. No claims for most of those years.

State farm claims acted in bad faith and delayed delayed and gave us the run around for years after covid to have our claims processed. The tire blow out is covered under comprehensive coverage and they made all these excuses and then finally denied claim after a 7 years customer with no accidents the claims person is named abe and has no idea what he is doing or saying, This company should be held accountable for fraud and acting in bad faith to good customers, They are a scam and have a terrible track record of denying claims and the agent is worthless

State Farm has more interest in buying sports arenas. Paying pro athletes for commercial advertising. Then paying claims. However, they will take your money to finance their investments.

Do not get State Farm, they're terrible. I have roadside assistance and had a flat tire once so I ordered a tow truck through the app. The towing company they sent crashed my car into a parking garage at the dealership and then it went down as an at fault accident and SF dropped me. I had to fight to keep my policy but I should've just let it go because now I'm currently in the middle of a claim and they literally towed my car then forgot about it for days and when I finally called them to check on it, they said it's still sitting at the towing place but they can't really do anything about it bc of the holidays. But they disregard the fact they wasted so much time and my car has just been sitting at a random towing lot. So now I'm without a car or money for a new one. I would recommend getting Geico. One time I was in an accident with someone who had Geico and I sent pictures of the damage to Geico and had the money in my bank account the next day.

I had state farm insurance for 40 +years and never had a problem until now. We brought a truck in June 2023 new truck we had a 500 ductable which was no problem. In November we hit a big bird flew in front and broke out the right head light. We had two proposals from Ford which is a ford truck and both were around 1 was 2300 and other 2400 which they found more damage after they replaced it so it was a little more. So they told us we had to buy replacement parts because the 2023 were no longer new because the 2024 have came out and truck was only 5 months old. But that's wrong because it was a new truck. So they only pay about 1;000 to fix our light because they said we could go to Ohio and they would do it with off brand parts. We live in fl. You have a brand new truck and put off brand parts when the truck is only 5 months old This is very disappointing for state farm.

I have never seen an insurance company work so hard to avoid having to fully pay a valid claim until now. The representative spent an hour or more looking at every single shingle on my garage roof. These were 20 year 3-tab shingles and were only 8 years old and had obvious wind damage. Not only that, they took 2 weeks to come up with their low-ball estimate of $1167.00 to repair the roof and their BS explanation. After my $1000 deductible they are going to pay me $167.00. I spent $4567.00 to have the shingles replaced and I am getting $167 from State Farm. State Farm sucks!

As my title states... unbelievable how incompetent even my local office is. I gave them one last chance after getting shuffled around by Progressive/others, and they blew. Had to split a payment because of a billing error, and it took them almost 3 agents almost 45min. Including the one who setup my policy, to figure out what was going on instead of simply applying a stupid second payment in 20 minutes flat, so I could be on my way. The setup agent acting all confused as heck. Leaving me shaking my danged head.

The law in many States allows the vehicle owners to choose a repair shop without interference from their current insurance company. A deer ran into my stopped vehicle and State Farm only paid about 50% of the cost of repair...My deductible was $500.00 NOT fifty percent of the repair. I have never filed a claim before...and my last ticket was 32 years ago. This is going to litigation and I will ask for all of my policy payments to be refunded due to breach of contract. Go read about all of their other thefts

An "F". Fraudulent and disappointing. I was a loyal customer for 35 years. Can't believe the treatment I am getting after paying premiums for my house, cars, business and more. Never use them or trust them! My life was erased by a fire and this company is using "used car dealer policy to minimize it"... Simply disgusting.! No more state farm. Pay attention! Learn from other's experience.

Been with St. Farm since 1972, prices keep rising, over a 25% increase in car ins. This year alone. My home insurance asked I get estimates on hail damage, then they send out their appraiser who tells you nothing is wrong after three repair co. Tell you yes there is damage from hail. Very condescending, and once a file is claimed you cannot say just forget it. It is on record. A once respected company is no longer that good neighbor.

Good luck if you have an accident, even if it's not your fault. You will have to do all the work, calling the other person's insurance, going online, filling out forms, sending in pictures and the police report, trying to get a rental car. All with no help from State Farm. But, at least you're keeping Do-Nothing-Brad and his angry secretary employed in Chapin, SC.

I was hit by a state farm policy holder. I had 2 customer service calls and it was the worst experience I have ever had with any "representative".
When I asked if I could speak to someone else. She stated "you sure can, you can call back" and hung up the phone. This is after I sent an email requesting assistance, enterprise and my agent called several times trying to speak with someone... 5 days prior!
I feel bad for those people that need to deal with them on a regular.

Do NOT go to State Farm for auto insurance. They're lying scammers. A 93 year-old woman recently drove 4 feet too far to the right, into the bike lane, and hit my car with my door half-open, and they said I was almost completely liable. I spent hours measuring the street and showing that the accident would not have been possible without her driving at least 3-4 feet too far to the right, they said this didn't change their decision because the measurements "were taken after the accident." Can't wait to make them pay in court. Total scumbags.

Was hit by a car when the other party ran a red light. They were insured by State Farm. The police report clearly stated what happened. I had also a witness who agreed the lady ran the red light. Yet it took WEEKS to even get an update. Nobody at State Farm could help me or answer any questions about anything at any point in the process. Should have been no surprise that they decided to not accept liability. Scumbag company.

No business ethics! No matter which company, business, or corporation you're working with, ethical principles are always the foremost crucial guidance to guide the company's behavior because it may be a set of conduct that will outline the principles, responsibilities, or maybe the good practices for an entire organization. You will not find any with State Farm insurance!

We are in the middle of a pandemic and state farm still wants to charge individuals who are not even driving not even leaving their homes but yet they're billing their accounts right on schedule. Their commercial is a lie they should be sued for false advertisement!

I called to review my bill and was promised a return call that never happened. I called approximately 10 days later and spoke with Ms. Julie Wilson. She not only apologized for the dropped ball by another associate, she took time to review, explain and assist. I felt valued and appreciated. It made the difference of me taking my business elsewhere. Thank you, Ms. Wilson. I truly appreciate that customer service is still a thing in business.

Agent talked my husband into the Tracker to as they say save money. He had it for a month, they sent him a e-mail saying his savings would not happen if I did not do it too. 9he has his vehicle and I have my own? And I believe the savings should come from good driving record.

I'm a good driver, and therefore never file any accident claim. I had liability insurance contract with State Farm for around 2 years. Well, I actually accidentally found that they raised my insurance without any notice or explanation. That's not the way how a good insurance company treats its valuable customers.