State Farm

A demented State Farm insured woman hit my car and seemed very confused. She even apologized and mentioned she was panicking and distracted. I caught it all on video and when I filed under her claim State Farm they refused to hold her liable. They determined it to be neutral. I was hit 7/22/2023 and I've had two reps try to over talk me and one hung up on me. State Farm is most definitely training their employees to be disrespectful. They're incompetent on top of it all. Plot twist: I also have State Farm Auto and Home, they are losing a customer…that's all I can say. I've had State Farm for over 15 years and the few times I've needed them they've been nothing short of a headache! I'm tired of giving chances.

A state farm insured driver pulled out on front of me at a three way stop. The police said it was his fault. A driver was behind me and gave a statement that said I accelerated the gas so I would hit him. I did not. So because some guy says it's true, it must me. They denied my claim. It was their drivers fault. Don't deal with these people. They are horrible. My car is totalled because of their irresponsible driver.

My husband and I got into a car accident in July 2020, was not back into my home state yet. Car got hit, shoved off a bank and flipped multiple times. I thank God for his hands being put around me and my husband but state farm was there and on it, they had everything ready for me when I got out of the hospital and the next day for the rental car they didn't hesitate or wait for the other guys insurance. They made me feel like we were what they first concern was. I highly recommend State farm.

Denied our claim, in spite of a plethora of evidence. We had a chimney fire; 3 adult household members saw the flames, plus 4 adult backyard neighbors. The damage to the chimney was extensive; a professional chimney company used a snake camera to documented the clearly visible damage. They went up on the roof; when they removed the chimney cap, the chimney crumbled to pieces. But State Farm's "inspector" used only a regular hand-held camera. He didn't have a ladder, so he didn't climb on the roof. Nor did he interview the neighbors. We had called the fire Dept to make sure there were no lingering embers; their report stated there was no heat detected - so we could rest easy. State Farm decided that meant "no fire took place" and denied our claim!

Absolutely horrible experience. I have been a State Farm client for 17 years... Never been in an accident. Someone backed into my vehicle in the parking lot where I reside. There was a witness statement, police report and footage of the incident however, because the witness (for unknown reasons) did not want to make a recorded statement for State Farm, the claim was denied (the party who hit my vehicle was also a State Farm client)... My vehicle will not be repaired unless I pay for it. I had no fault in this whatsoever so I'm questioning what have I been paying for all these years? To top it off, I'm the one who had to pay for and submit the police report and footage, they did absolutely nothing to reach out to the officer or police department in order to obtain the footage. They definitely do not care about their clientele, just another greedy business, in my opinion.

Pam is amazing, she is very nice, personable, & thoughtful.
I have been with State Farm for years, they are all very nice and customer friendly. 'I'm happy to continue having them as my insurance carrier for years to come.
Shannon S

Have been with StateFarm some 20 years. The service is first rate, so are all the people I have come in contact with. Their rates are very good, they handle all my insurance needs. Would never change companies.

I have never had so many issues with an insurance company getting my vehicle quoted on a collision to get the check to fix my vehicle It's been an absolute nightmare and has been ridiculous with the way they handle everything! After this I will be looking elsewhere!

I've been with State Farm auto for about 30 years and their pricing is great on premiums. I recently had a claim from a tree branch hitting my car and my agent was great but the claims department is horrible. I got one call from them and I asked if they could call back in 5 minutes. That was the only call I received. I called them every 24 hours for a week straight and was on hold for at least 1.5 hours during the 5-7 calls I made. I was promised a call back from a manager and never got one. The claim was finally settled and it says closed and paid on the website but I still have not received payment, after another week. I'm afraid to call them again for fear of the awful on hold music!

They'll send you claim to an "investigator" if you've had another claim a few years ago. No questions asked.

The adjusters try to use manipulative tactics by bullying the customer. For instance, when I told her how I thought the theft occurred, she replied, "haha, really?" Yes, really. Annoying. It's quite obvious they're trained to make you feel like crap while you're the victim.

I would not recommend even for $5/mo.

My husband and I had been with state farm for over 50 years, but when we submitted 3 claims in 2 years, our insurance was cancelled. Cancelling someones insurance after 50+ years of paying premiums on time,(and not cheap premiums)makes a loud statement about "the good neighbor." they're not the kind of "neighbor" I want or need.

What a joke! State Farm sneakily raised my bill this month by an extra $27.58!
I find it very convenient they tack on some senseless charge right before the SF Covid refunds/credits are supposed to be issued in June.
And yes, I already contacted my agent and waiting for their reply.
They are a greedy company.

Do not sign up with State Farm they are a fraud. This prick of an agent name Armando Avila is rude and does not do anything to help lower your insurance. Especially if you never been in an accident or receive any tickets. The individuals who work in the office are all scared of this incompetent fool. He teaches them to raise your deductibles. Exactly why he barely has customers.

I thier client reported a major crime them my fiduciary, refuses to report it.
They turn a blind eye to fraud, which mean they support it.
The criminals who committed the crime continue free to defrauded others.

Shame.on you state farm, your support fraud and aid and abet criminals. Turn your back on a loyal customer of ten plus years.

Definitely not a good neighbor.

I have been a State Farm customer for over 40 years. I am so unhappy with their lack of customer service, I am starting to look for another company. All my past agents have been very helpful answering questions and helping file claims. My new agent tells me they don't do that anymore, and that I need to call an 800 number. Been on the phone all day today trying to reach someone. After 20 minutes on hold, my call was picked up by someone who couldn't help, but she put me back into another 11+ minute wait until I finally hung up. I have been promised a call back for over 2 weeks now, and nothing. Time to hire a lawyer to force my own insurance company to do their job properly. That is NOT what customer service means. State Farm used to be the best, but now they are horrible.

My agent acted the same exact way. No help, no responses to why my insurance has gone up $1000 since I started using them in October 2022. No accidents, no tickets, so how can they keep getting away with this? They are a ripoff!

I have been with state farm for years, I have witness then deteriorate from a good company to money grabbing greedy thugs. Loyalty, Customer Care means nothing to them anymore. I have seven policies with State Farm and I am in the process of dropping four. I tried to explain my concerns to Corporate and it got me no where.

June 1 2019 we went to new mexico for vacation and drove. On the way back we were driving on highway 70 just south of Vandalia Illinois really dark road tall trees line each side of road. Deer jump out from center medium and i run into deer called 911 to come out to look at damage and make report.
Called state farm agent Chad Graham office it was 4 am got connected with an agent over phone. They set up a car rental for wife to drive while hers is going to be looked at by insurance adjuster. Picked up rental car at 9 am from hertz that state farm deals with for their customers. Drove car to Rantoul Illinois with police report to get filled out. Helped me fill in information i needed and i explained what had happened on the diagram. Very helpful at state farm. I have been a state farm customer for 4 year now and my wife for 26 years. We are very happy we have State Farm Insurance.

I called State Farms on a matter. I kept getting transferred from one person to another. After the third transfer, the person "helping" me was obviously not happy doing her job. Her tone of voice and words showed total disregard for my problem. At the end I asked to be transferred to her manager or anyone else which she avoided by placing and then telling me they couldn't help me.

A State Farm insured individual rear-ended my wife in our truck at full speed. Totaled our vehicle, and no doubt their fault (admitted by State Farm). This began an absolutely awful experience of us just trying to break even financially. Didn't happen. There was no way we could replace the vehicle for what they paid out, and their treatment of us was unforgivable. One customer service agent said we were indeed being short-changed and he could get us more money. He did! Less than 1% more. Insult to injury. The worst thing? Less than 8 hours after this violent accident my wife gets an email asking for her to sign a release from any liability in exchange for an insultingly low sum. "Get'em before the adrenaline wears off" must be their mantra. Absolutely the most awful, soulless POS company we've ever dealt with, and I was not shy about telling them so. Should have gone to court but just wanted STATE FARM OUT OF OUR LIVES.

I filed a theft/vandalism claim in July. They denied it, because they said that it was a legal matter. Of course it is. That's why I filed a police report. NY state dept of financial svcs, has done nothing, so i filed with the US AG, claiming theft, because taking money and not paying out claims, is theft. Even some recent Florida hurricane victims, have not been paid. Pitiful, pathetic company.

You'd think once you've entered the "key code" to identify the invoice you'd like to pay, their system could direct you to a "business name" log in. But no! I had to use the pay by phone method instead, and pay by credit card (only option.) You'd think they would rather avoid those Visa fees, but no, apparently not.

In an accident 5 weeks ago. Other driver was at fault he turned left in front of me at intersection, I hit him in front right fender, door and truck bed... why all that, he didn't stop. Car behind me was city Police and went after him. He is insured by State Farm. Took 5 days to have my car towed from Wrecker yard to body shop(by State Farm). Another week for State Farm to contact body shop. State Farm wants body shop to take pictures and send them in and... that was 3 weeks ago NOTHING from State Farm. I call them and am told I am in the cue to have someone look at the car. Was told it takes 3-5 days... 21 days ago!