State Farm

My local agent's office is great but Statefarm is an overpriced joke. 10 years, no claims, no tickets and nothing but jacked up rates. Run as fast as you can from this place.

BAD FAITH INSURERS stay away they don't care, there claims processing are the scum of scum. They are only interested in saving a dollar for themselves Do yourself a favor and find another ins company worst I've ever dealt with and I've had ins for over 30 years! LIARS where they lie with a smile on their face. Lord have mercy on these souls and give me what I need to keep praying for this kind and not to get hateful! Cuz people let me tell ya My exp with State Farm was HORRIBLE I paid them to protect me they not only did not do what the policy and law states they make you feel awful and try to make it your fault and bad cuz you had an "ACCIDENT" its just what the name says "accident" for the love of pete!

I have been a customer of State Farm for 47 years. I have had homeowners, renters and automobile insurance.

Brent Dixons office is fantastic. They do their best to help you and make you a happy customer. The problem is with their claims office who i think are complete jerks.

We had a major hail storm in April 2023. I had three independent roofers look at my roof. Each roofer said I had significant hail storm damage on the back of my roof and the roof needs to be replaced. State Farm wrote in one report that there was significant damage to the back side of the roof but they sent me a letter saying there was no sign of any hail damage.

Meanwhile, neighbors on both sides of me are getting new roofs on their house. State Farm claims office pretty much told me to go blank myself and not call them back.
As far as automobile insurance they are fantastic. They have always paid with no problems.

I am shopping around for new homeowners and automobile insurance.

I absolutely would NOT NOT NOT recommend anyone to state farm.

I have never experienced such professional and totally comprehensive service from any insurance agency ever! In particular I am so happy to have Grace R Estupinan as my agent - she is quite perfect in every way and always helps me, no matter how small the matter is - I can't recommend the Bill Hagen Agency enough to all AAAAA+++++

Stay away from this agency and State Farm. They are useless in all matters. They are especially useless when it comes to problems and issues. If you have a "Payment plan", they will charge you a different amount each month with no explanations whatsoever. When asked for an explanation as to WHY each month's payment number is different, they don't provide an answer other than they will look into it. They never do and they never get back to you. This agency and State Farm has now caused me to lose 10 days of work, and has forced my son to miss 10 days of school because of their incompetence. They have no clue what they are doing, and they will cause you many hours of problems. I thought going with a local agency after 31 years with Liberty Mutual would be a good thing. Boy, was I wrong. Their customer service leaves a lot to be desired and they refuse to get back to anyone concerning issues or problems. They will be happy to provide you a phone number so YOU can try and resolve problems, but they will not lift a finger to help you. They walk away from problems and instead rely on the customer to take care of it. I had a policy with them for 19 months and will not be renewing it because of the lack of help and service from this agency. Go to another insurance agency that values your business. This agency could care less about your business. There are many insurance companies that value your business. This is NOT one of them. You have been advised.

30 plus years with State farm and they can not match or beat competitive prices with the SAME exact coverage, what happen to loyalty, disgraceful,
I support Geico! And will promote them.

I was hit by a State Farm Customer while I was legally parked. Horrible to deal with,,,they wait you out and frustrate you as much as they can. Stay away!

For the past few months, I have been over charged. I am disabled and my car has not been driven due to my health. On July 3rd, It happened again. As to where the billing department was blamed yet again. After being upset.( coming home from the hospital after surgery, I rec. My mail) I contacted the office and there was a discrepancy about how their negligence, made my bank account to be frozen, so money placed in my account as not to be overdrawn.($125.00) Plus a fee of $30.00 to unfreeze my account. The documents where emailed to the agents. Including a letter from the bank stating such. I was then met with attitude from the agents after getting up against the doctors orders and when to the bank to get them the letter, they described. After which they told me I needed a bank statement to say the same thing the rec. Slips & deposit slip, as the letter from the bank clearly stated. I gave them what they asked for and now they act as if it was their money that was taken. I got a lame reply "ok we can return part of your loss." Not nearly as much as I lost because of them. This is a very unprofessional way to run a company.

State Farm Insurance...been a customer since 2011, 12 long years. You have been hiking my insurance consistently for the last 18 months. In all that time, I have NEVER had a claim against me, my property, or even a ticket from law enforcement.

When I called you on the phone to explain why you told me this: "It's because of inflation, and many claims that are expensive to repair and we are passing that on to all our customers in Texas!" Ginny Thompson - Boerne, Texas and Josh Pick, Bandera Texas both said the same thing.

So, basically, what you are saying is you took a bad insurance risk, insured someone who cost you money on claims and your answer is to penalize your pristine policy holders who have NEVER had a claim. Unacceptable.

You lost me as a customer. I found a company that is quality, well-known, and who covered my house with 3 times the coverage at 1/3 of the price of State Farm and insured my cars at 1/2 of your price with more coverage for them as well. Total savings per year: $1200.00.

I guess they recognize a quality customer and grabbed me. See State Farm! Keep passing those costs of bad customers to good ones and from what I hear you are losing Texas Customers in droves. Now you know why.

Our family has been loyal to this company for years. This year we were effected by Hurricane Florence and forced to mandatory evacuation.
We called our insurance (State Farm) and they informed us to keep receipts of everything and we would be reimbursed. We decided to leave as it was a mandatory evacuation.
After the all clear we returned to our home with some damage and called State Farm back. All of a sudden they had amnesia and told us they don't cover evacuation. It wasn't until we demanded our previous conversation recording for our lawyer THEN they said they would help us. It's now two weeks later they won't respond to our calls and we've been hurting tremendously. A family of 5 (3 children youngest an infant) evacuating for safety took a toll on us financially. They haven't even reimbursed food spoilage which is on the policy! Needless to say we are left with absolutely nothing and can't apply for FEMA because we have insurance!
2 weeks after the hurricane thanks to our trust in this company we are digging into our loan we had to pull out.
Taking our business elsewhere since they seem to not care about families or military members especially during a crisis.

Biggest con artists in the insurance industry. They'll throw you into an insurance pot with every DUI/ Drug addict who has minimal insurance and base your price and claims along with these idiots.

I have had & still having the worst experience with State Farm then I have ever had with A insurance company! The Tow truck Driver that State Farm Contracted to pick up my jeep never strapped it Down & it rolled right off of the back of the Roll back & my jeep suffered A lot more Damage & State Farm Does not seem to want to deal with it the right way & I have been with out my jeep now for going on 3 + months & I feel like I just keep getting Screwed around by State Farm & I even have A video of the Tow company not strapping it down & also doing more Damage to my jeep & State Farm seems to be still trying to cover it up & I am so tired of it! I also got recordings of State Farm Employees giving me A run Around.

If you all think SF is hard to deal with on auto issues you better pray that your house doesn't burn down...Ours did and it's been a COMPLETE NIGHTMARE dealing with SF...We had a total loss and found out the 200k worth of contents insurance that we paid for was a lie... If you don't have a picture or receipts for everything in the house, then you get nothing...They don't just right you a check for 200k...the things you can prove you had They depreciate it so much its unbelievable...I'm just at a loss for words...My wife and I stood in the neighbors yard and watched our home burn to the ground, now I think the biggest nightmare of the whole thing was dealing with SF...The adjuster came to the house the following morning and saw it was a total loss, yet anytime we have received anything from them they mail it to the burned down house so it has to be forwarded and takes us longer to receive it...They have the address of our rental since they are paying for it so why not send it there so we can get back on our feet...they say allow 7-10 days to receive anything they mail...WTF, are they mailing it pony express...I think I should have 7-10 days to pay my bill to them...Total $#*!s

Hi my name is Jonathan Burton I went to 251 East 138th Street Bronx New York State farm office it was the easiest time I ever had to get auto insurance in my life Hielly Martinez made me feel very comfortable and like I was part of a family I recommend anyone who is looking for auto insurance to go to the address in the Bronx and see Hielly Martinez and see what I'm talkin about God bless thank you for the respectful experience

I locked my keys in the car, which is something I have done many times. Having to call someone for help is never fun but with State Farm it was pure frustration! I have never been treated like this in my life. I waited 5 hours. 5 HOURS! Initially I was told they would arrive in 60-90 mins…after 90 mins I was told it would be an additional hour. After THAT hour I called crying and was told help was on their way. Soon nobody came and I received a text saying it would be another 40 mins. That's when I freaked. I was stuck in a parking lot completely alone…the business had closed hours prior, I needed to use the bathroom and had no access to one. I called AGAIN crying and was told another 40 mins. Then the locksmith texted saying he was 35 miles away and would be with me soon…then texted saying he was stuck in traffic. I checked the traffic report and saw nothing. An hour later he said he was 6 miles away. 30 mins later he arrived and didn't even look at me…or speak to me…that was probably best as I was ready to SCREAM! AAA never treated me like this. WORSE SERVICE EVER! I'd rate this at a NEGATIVE 5 stars.

I've been a State Farm customer for many years. Never had a problem probably because I've never had a claim. I recently set up an online acct because I wanted to view my payment/billing history because it seems I am being nickel/dimed to death here lately. NOT AVAILABE! You can't view your payments, your billing cycle, all you can do is pay them or make a claim. I spoke to my agent about my concerns and stated the company is not being transparent and he promised someone would get back to me from corporate to discuss, that was 3 months ago and I have called every month to follow up. No place on their website is there a "contact us" email like every other legitimate website on this planet. Just an address. Give me a break. So clearly they do this to over charge their customers and I am being overcharged. I can't get a payment history printout from my agent, their website or even get corporate to call me back regarding this oversight on their part. I've been handing this company money for nothing but a card for years. AVOID This NON-Transparent, at best. Insurance company as I go shop for a new insurance company.

My renters have been displaced tw[ceFrom the Toronado on Feb. 6,2020. The renter's mother has collapsed with heart problems from displacement. Her son and I are very worried.

A guy hit my car changing lanes. He was at fault, given a citation He unfortunately has State Farm as an insurance company. Absolutely useless. All they keep telling me is that they cant get a hold of him, and I have to wait. They give them "4 chances" (a chance every other day) to respond to calls, then they "escalate" the claim, and then my car will be fixed. Well, apparently, the "escalation" is just another set of reps who try to call the guy. THEN, if they dont hear from him after who knows how long, they send certified mail, and THEN if he doesnt respond to that within a certain period of time, they send someone to his home (which i honestly think is just an address, but not where he actually resides) THEN if theres no luck with that, they escalate it, and will go by the POLICE REPORT and my word that he was at fault. I have a special needs child, a disabled husband, and no car. I've paid out of pocket for my car to be towed to my house, and don't have the funds to be shelling out repairs for a 2021 vehicle that someone else ruined by their own negligence. The latest rep i spoke to (going on day 10 dealing with these people and having no answers) used a very sarcastic tone when she mentioned the insurance company I had ( i could picture her rolling her eyes) then proceeded to tell me i should have had better insurance, so that they would pay for the damages that HER CLIENT caused to my vehicle. I had gotten a quote for insurance from state farm, and I am beyond glad that I didn't go with them. I could have just went around hitting cars with mine and avoid phone calls and not have to deal with it.

I have been a customer of state farm for over 40 years. Recently my car was in an accident which according to state farm, the car needed to be totaled. We figured like a "trust neighbor" state farm would be there, but NO. Instead state farm has done everything they could to provide the lowest possible payout.

In example, our car had 49k miles, was in excellent condition, one owner vehicle, clean enough you could eat off the seats. What state farm compared the car to were vehicles with thousands of miles more, in some cases over 30k miles more, with less features and pegged their valuation to those vehicles, even though evidence of much lower mile vehicles were provided to them.

They would not make an adjustment for the lower miles of our vehicle or allow appraisals of cars with the same exact year, features and miles of our vehicle in neighboring states to be used as comparable. Instead they invoke a clause to have us get an independent appraiser to come in to appraise the vehicle knowing most will not pay or bother with the extra burden.

Beware of their marking spin, after 40 years as a customer, we learned State Farm is not a good neighbor.

I have an auto loan with State Farm, and would never recommend this company to anyone. I will be telling everyone I know that State Farm is the worst company. Their employees are extremely rude, will talk over you and raise their voice at you. They avoid my calls for days at a time (telling me they will call me before the day ends but they never do). Keith Hartsgrove in Lakeland FL was suppose to call me in regards to reinstating my loan by the end of the day. Each day I called and his assistant would promise me he would be in touch by the end of the day. He never called and was always too busy to talk to me. When I finally got a hold of him 5 phone calls later and 4 days later I had to ask him why it was so hard to get him to communicate with me because he acted as if nothing happened. I have worked customer service for years and I can say this is THE WORST CUSTOMER SERVICE I have ever experienced in my life. Nobody is trained properly. I was told my loan was reinstated all i had to do was pay almost $700 which is every penny I had during this pandemic. So I gave them every penny I had to get my loan reinstated. The lady told me it was reinstated and where to make my monthly payments. I made my next monthly payment on time and then i got a call from a collection agency that they sold off my account... what the hell. Nobody ever told me that would happen. I will be leaving bad reviews everywhere I can and spreading the news to everyone I know.

Terrible experience with the claims of State Farm I was driving home on November 10th 2019 from work and a mile away from my exit a deer jumps across the interstate and I hit it I called and filed a claim took pictures received a police report everything I needed to do well it is now December 18th 2018 and I still have not received my car back I called the shop and they stated that there waiting on a response from StateFarm I called State Farm and asked to speak to my adjuster according to them there is an entire team but it takes them almost 7 days to respond to a request from State Farm claim team so they can continue to work on my car the shop I choose to go through provided details of when they put in a request to statefarm and when they received a response nobody at State Farm cars you are without a car and since I've maxed out my rental coverage they unable to do anything which proves they do not care about me getting around for the holidays worst experience ever

They hurt me so much that they took all my savings from me until I met …(((ŚÚРŔĔМĔ ĂŚŚĔŤŚ ŔĔČŐVĔŔŶ.ŐŔĞ)) they helped me recover my losses, profits and capital

My 90 yo mom who lives in a mobile home on our property had a tree fall through her roof on 7-11-2022. State Farm Claim # 33-36L8-12F. They sent out an adjuster a week later and he estimated the total damages of $8,100. We live in a very rural area and getting someone out for this type of damage to an old trailer with a metal roof has proven very difficult. But we got one person to give is a written estimate that was $17,500. I got one other verbal estimate for about the same thing. I met with 2 others that would not even give an estimate. One contractor laughed at me when I told him what State Farm estimated.
After arguing with State Farm for 6 weeks they said they would send a different adjuster out for a second opinion. 2 weeks later and after many unanswered and unreturned phone calls they tell me they don't have another adjuster and will send the same adjuster out.
It's now 9-29-2022, 10 weeks and my 90 yo mom is still sleeping with a blue tarp over her head covering a huge 14 foot wide gaping whole over her bed and bath.
I am so frustrated, and I don't know what to do.
Whatever you do, don't buy your homeowners insurance from State Farm. If you have them already get rid of them before it's too late. Or you might be as sorry as I am for having them as my insurance company for the last 20 years.