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State Farm

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Overview

State Farm has a rating of 1.3 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about State Farm most frequently mention insurance company, customer service, and good neighbor problems. State Farm ranks 88th among Home Insurance sites.

  • Service
    76
  • Value
    72
  • Quality
    73
Positive reviews (last 12 months): 14.3%
Positive
2
Neutral
0
Negative
12
67
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How would you rate State Farm?
Top Positive Review

“State farm is the best insurance company I've ever had.”

Jacqueline C.
3/29/24

My life,auto and renters all in one,the app is fabulous,adding and updating a policy with ease,great customer service,great rates, they just don't say they appreciate your business, they show it.

Top Critical Review

“StateFarm will not pay there claims”

walt c.
11/8/24

I been with StateFarm for years! The last 6 months my monthly payment has gone up $56 dollars! I made a claim on my boat and they told me I was covered! Took 37 days for them to send someone out to look at the damage! Then they decided I was not covered and denied my claim! I try to call but nobody will talk to me or return my calls! No choice but to get a lawyer! It should not have to go this way!

Reviews (164)

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Reviews that mention popular keywords

state farm (120) insurance company (39) body shop (4)
Thumbnail of user michellea1886
Michigan
2 reviews
4 helpful votes
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March 10th, 2023

They added something to my account and will not tell me what it is. Very uneithical practices. The agent is an a... Customer service did nothing but waste my time and can not figure out why my rate is over what it was the previous months.
Fraud

Service
Value
Quality
Thumbnail of user cherylg513
New Jersey
1 review
1 helpful vote
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October 15th, 2021

Cindy and Sue from the Hillsborough, Nj office, are the best ever. They followup immediately, and are so helpful. I have been with State Farm, and changed agesnt to Cindy, and the best thing I ever did. With the last storm, I cannot tell you how helpful they have been.

Thumbnail of user bruceb431
Nevada
1 review
2 helpful votes
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October 10th, 2019

I've been with State Farm for more than 6 six years. I have 6 rental properties, all under Statefarm. My mom, my brothers, my relatives, all bought home and business with State Farm. Everything was fine until one of my rental properties had issues, I filed a claim with State Farm. Not only it took forever for them to approve, they also tried to find all excuses not to pay you the loss of rent. I filed the claim in Feb, and until now which is more than 8 months. My rental property is still under repair. They refused to pay the loss of rent during this time. After this incident, I lost faith in State Farm. I tried to appeal with them and waiting for their response. I recommend that no one should purchase home insurance with State Farm and go thru the same things that I have suffering. This is the guy who is repsonsible for my claim below:

Randy Boyum
Claim Specialist
State Farm Fire and Casualty

Thumbnail of user brentg217
Austria
3 reviews
7 helpful votes
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April 6th, 2022

I am satisfied with my State Farm ins. But with my policy w/ my Postal Life ins. I am less satisfied because it's a lot harder to get any of my questions answered or info delivered to me. Also receiving a copy of the info is quite difficult.

Tip for consumers:
I would definitely recommend them to my friends and family for their own coverage needs.

Service
Value
Quality
Thumbnail of user adrianam225
Florida
1 review
3 helpful votes
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August 22nd, 2022

Please please don't use State Farm. They are the worse they give you a great rate but there is a catch if you use them they will get you even if at a not fault accident they will count is as a collision they are the worse please I promise you they are a horrible company stay away from them

Tip for consumers:
Stay away there is a catch to their great rates !!!!!'

Products used:
I had to put a claim and that was a hit and run and they counted as collision totally unfair we had control of our vehicle on our lane when another vehicle got on our lane pushing us towards the side and they put us at fault when an irresponsible driver fled after hitting us . So unfair is showing at a fault what????? We called to dispute they refused to fix it they are a such a horrible company .

Thumbnail of user emale4.b.s
Texas
1 review
1 helpful vote
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August 31st, 2023

I just want to share and express my gratitude to my State Farm crew in Antlers Oklahoma would be Cameron Goodwin

And Melissa whom I speak to often on the phone and I just want to give them a big thumbs up across the board and say thank you so much!
For excellent and Beyond Lightning Fast service, I had a blown out Tire one morning & it was a Wrap! W/ in the next few days! This Really!
Blew My Mind!
*the next day thank you Cameron your tops buddy even though I have a commercial account you took very good care of me Cameron thank you! It's worth checking out at least Cameron's outfit and you to! Walker,
A Happy Camper
Excell~Lent! I 'used to' be w/ USAA. Too Bad I didn't switch Sooner!
Bear Rifle
His C.S Is

Tip for consumers:
Yeah.. !
to ..
Site jabber!
I didn't sign up for All this..interrogation.
I said wat I had to say' IN MY WORDS.
BASED ON MY ACTUAL Situation. U ought to CK ! urself..
Iam NOT EZ~LY
intimidated..
Relevance is all that's necessary to me!

Products used:
Truck Insur.yeah

Service
Value
Quality
Thumbnail of user adolfob14
California
1 review
3 helpful votes
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March 17th, 2021

Claim adjuster Jeffrey Scwhartz refuses to call me. Have left several messages. Sends me requests for documents and then claims the documents are not correct... even though the documents came straight from the bank!

Service
Value
Thumbnail of user emilya762
South Carolina
1 review
3 helpful votes
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July 28th, 2023

State Farm is a HORRIBLE ins company. Please, if you are reading this trying to decide on an insurance agency, look elsewhere. I cannot even put into words how State Farm is not on your side when it comes to claims and still charges an outrageous amount for insurance each month.

Products used:
Car and Motorcycle Insurance

Service
Value
Quality
Thumbnail of user whatn
Pennsylvania
1 review
7 helpful votes
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February 24th, 2022

My neighbor had a large tree limb crash thru her roof due to a storm. SF made her pay and arrange to get it removed herself. I have had two SF insured hit my car and they fight like a third rate company not to pay. Get some real insurance, like Allstate. WHY PAY STATE FARM? They won't pay when you need them!

Tip for consumers:
See: STATE FARM SUCKS!

Products used:
I dropped State Farm because they won't pay!

Service
Value
Quality
Thumbnail of user lilliav
California
1 review
0 helpful votes
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August 29th, 2023

My User ID is: Vaughansf19
My former agent is the most unprofessional agent I have ever dealt with. He mocked and laughed at me as though I should know the ins and outs of State Farm. I challenge him to deal with the work I do without stumbling a bit. He ridiculed me and, in fact, when I told him that he should not wonder why he's losing clients, his response was, "hahaha. I'm not concerned about that'". Shame on you State Farm. Shame on you for your unprofessional "customer service". The former agent, Jon Geddings was professional beyond measure. This new imposter has much to learn from his predecessor. I am so very upset to get laughed at by this guy. He needs to attend Charm School and learn some humility. I will NEVER do business with State Farm.

Thumbnail of user stephani2151
Philippines
2 reviews
9 helpful votes
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August 25th, 2017

State Farm Insurance Agency has been serving the Campbell, CA community since 2008. It is our mission to provide extraordinary service and to provide you with the insurance and financial products that are specific to your individual needs.

Thumbnail of user marthar33
Georgia
2 reviews
1 helpful vote
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September 26th, 2023

3 months have passed by since accident and they have not paid my car which is a total loss, shop said it was a total loss and they want to do a second estimate which doesn't make sense, I have reported to the Georgia Department of Insurance

Tip for consumers:
they charge affordable monthly premiums which are for full coverage but at the end they don't want to pay for your vehicle, they want to give you the run around

Products used:
property damage coverage

Service
Value
Quality
Thumbnail of user yannye
California
1 review
0 helpful votes
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December 14th, 2022

Me and my husband are so disappointed with State Farm. Our car got hit by another car and they sent a towing service and they convinced us to let them take the car and put it in the tow yard and the next day they will send the car to the car repair shop. But its been 9 days and our car still in tow yard. The tow company unable to get the car back because the tow yard doesn't want to answer the call and the agent advised us to go there ourselves and pay off the balance, tow the car to the repair shop ourselves. So we have to do all the job to get it fix. Thanks so much for the "HELP" State Farm. Oh well, you just lose a costumer. Wont continue with the insurance with you guys. And wont recommend it to any of my family and friends.

Tip for consumers:
Don't trust State Farm

Products used:
Car insurance

Service
Value
Quality
Thumbnail of user nancyb3850
Florida
1 review
0 helpful votes
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January 21st, 2024

I would like to share my experience working for the" good neighbor" State Farm for almost 2 years. My manager, a new manager on a power trip, was abusive to me so I complained to upper management about his mistreatment, bullying and abusive behavior towards me.
I was aggressively retaliated against. The retaliation took many forms:
- I was given a low evaluation despite my good performance. The low evaluation caused me to lose 1/2 of my year end bonus.
- The company took back my new hire payment - 8 months later
- I was put under extreme levels of stress & pressure & was held back, singled out and given the highest number of phone calls in the whole team 128calls for me versus 20 calls for their favorites. The combination of high levels of stress & pressure and the excessive number of phone calls caused me to suffer sudden, severe and permanent hearing loss.
- The company continued its retaliation, disability discrimination and harassment against me to push me out
- The company would intentionally unleash its managers to constantly call me and harass me on Teams to answer the phones despite my hearing loss.
Each time I announced I was recording them, they would end the call
- I continued to do my job and process over 100 claims per day despite the toxic and unbearable work environment they have intentionally created for me to push me out
- Finally they fired me for not being able to answer the phones
- I was paid $19.75/H
- I was over used, abused and discarded by State Farm

Service
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Quality
Thumbnail of user hannahw485
Pennsylvania
1 review
3 helpful votes
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October 7th, 2022

A woman who works at the Margy Gray office in Indiana, Pa ran into the drivers side of my car in a parking lot while I was not moving in May of 2022. She seemed very nice and said she misjudged the amount of space and said she'd report it when she got to work. THAT WAS FAR FROM THE TRUTH. From then on she has claimed that I pulled out in front of her. State Farm called only a few hours after speaking to me and said that after doing an "investigation" they have concluded that it was my fault. I then got surveillance video footage that clearly shows I was not moving and that she hit me and sent it to them but State Farm is refusing to acknowledge that it was her fault! The damage would have been on the other side of my car if I would have pulled out in front of her. It is now October and they somehow got my insurance information and went behind my back filing a claim through my insurance trying to get me to pay for her car repairs when mine hasn't been fixed. DO NOT TRUST THEM!

Service
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Thumbnail of user shantam18
Arkansas
1 review
2 helpful votes
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February 27th, 2023

0 stars! Believe me if I did have give 1 star you wouldn't have gotten it! State Farm is full of crap! Their policy holder hit my daughter and admitted it on 2/07/2023 he actually said he hit my daughter. It took them about thirty minutes to take my daughter statement over the phone on 2/20/2023 I called today they said they hadn't gotten his statement yet, less then ten minutes later all of sudden they got it and saying he wasn't at fault so guess what they not paying! I got to pay though my insurance! The agent said I got to have more proof, what more proof you need when he said he did it and he told the police he did! He tried to keep her from getting over by speeding up and you can clearly see it in the photos that I uploaded to them but they can't find now! State Farm y'all got a bunch of BS going on!

Thumbnail of user bobb1991
California
1 review
2 helpful votes
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February 18th, 2023

I never had a claim so can't evaluate that. However, every year they increased my rates (25% not unusual) until switching companies became the obvious best move for me. They overcharge.

Service
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Quality
Thumbnail of user guyw72
Nevada
1 review
6 helpful votes
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August 3rd, 2020

The new Jake commercial is very offensive. He accepts pizza, wings, cookies and makes no effort to pay for the free merchandise. Code of Conduct violation. Terminate him!

Thumbnail of user washannap
New York
1 review
3 helpful votes
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February 19th, 2023

This is one of the largest Ins comp in the world I Dislike State Farm's Have been waiting for the Discount since 2 years Agent change for almost 9 months Customer service are Amazing Liars They Lie and Lie will not recommend them to my Dog Sad sad sad lying Unprofessional People

Thumbnail of user normanm270
Illinois
1 review
2 helpful votes
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August 10th, 2023

I have two homes in two states, both insured by State Farm. Three years ago I filed a claim for hail damage. The State Farm adjuster said the roof was in good shape but the only damage found was eight roof vents were dented and needed replacement. The claim was approved for repair/replacement of the eight roof vents but since the cost to do so was under our deductible it's our responsibility and the claim was closed. Now, three years later we get hit by a terrible storm with 2-3 inch hail stones. This time the State Farm adjuster says "there's no hail damage, just normal wear and tear." What a ridiculous comment. My neighbors to the right, left, behind me and across the street, all had claims approved from non-State Farm Insurance companies. In fact my vehicle was sitting in my driveway and sustained over $6,000.00 in hail damage, which was approved by my non State Farm Insurance Company. My community has roughly 75 homes in it and the majority of them were damaged by the storm. My roofing contractor reported State Farm adjusters are trained to do whatever they can to deny legitimate claims. Currently his company is working with eight clients whose claims were denied, all of them State Farm customers. I have had to hire a public adjuster to intervene on my behalf. I have been faithfully paying my insurance premiums for over 31 years, never been late, never missed a payment, and these are the only two claims I've filed. I am sure State Farm shareholders are very happy raking in cash and increasing their profits by denying the legitimate claims of their customers. A good neighbor, State Farm is NOT.

Products used:
Insurance

Service
Value
Thumbnail of user suep286
Arkansas
1 review
3 helpful votes
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October 23rd, 2020

I have a friend, he s a minimalist I guess you could say. The only thing in the world he owned was a work truck. It was stolen. He reported it to the police who told him to report it to his insurance. The moment he reported it stolen to sstate farm he was treated like a lieing criminal, even though he had been paying them for years without one single accident or traffic violation. He has no criminal record in 47 years of his life. Instead of trying to help him they are trying to harm him, plain and symple. Beware of this company, they are corporate sharks trying to feed off you.

Thumbnail of user kermits19
Indiana
1 review
4 helpful votes
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November 29th, 2021

After DECADES of getting our money, we had a completely legitimate claim for hail damage that THEY DRAGGED OUT FOR EIGHT MONTHS REFUSING TO PAY! When they finally were pushed into a corner and paid, we then received notice they were dropping us. Good riddance to bad trash.

Tip for consumers:
Research, research, research.

Products used:
Insurance

Service
Value
Quality
Thumbnail of user roberts6770
Florida
1 review
7 helpful votes
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May 4th, 2022
Verified purchase

1Year later home still damaged roof still leaking wall letting weather in after a car hit my home even though I have attorney I still sit and wait and watch the home I paid off just a year before fall apart, now they decided to cancel my insurance and of course I can't find insurance now because the roof leaking and other damage from the car hitting my home, so now waiting for the hurricane with my name on it to me off, wish me luck and please pray for me.

Service
Value
Quality
Thumbnail of user gilbrandoresendez
Florida
1 review
6 helpful votes
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May 3rd, 2023

I wanted to purchase my home in Tampa Florida. I called and got a quote from Seth Plato. The quote was for $3200 a year. I accepted the pool, and they sent out an inspector after they told me they were not going to send out one. After the inspection, the inspector said that I needed to get new electrical wires and fuse box both inside and out which cost $12,000. I had the house rewired it took a week. I then closed on my house and thought everything was fine. Seth calls me up and says that they are going to raise my insurance $600 which was totally unacceptable. They then send another inspector out a few weeks later and the inspector said that I needed to repair a crack and paint the house, this should've been brought to my attention prior to closing on the house in the first place intern cost me more money. The insurance company is State Farm and the actual insurance is through citizens bank. And all the years that I owned home insurance I've never had to go through this. This is the worst home insurance company that I've ever had to deal with and will be looking for a different insurance company in the near future.

Thumbnail of user alexism112
Texas
1 review
1 helpful vote
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September 7th, 2018

Use literally any other service. I have had State Farm for 11 years. They are never, EVER on your side and absolutely DO NOT fight for you. They literally let all of these no-name insurance companies walk all over them. They will call you and put you on the spot and try to get you to say the wrong thing. I know nothing about the mechanics of a car and I tell them that over and over again but they insist I answer questions I don't have the answer to and when you call a part the wrong thing, they then take that as facts and refuse to pay for it. I am a 27 year old female. I don't know the ins and outs of cars. Bottom line here is: FIND AN INSURANCE COMPANY THAT WILL ACTUALLY FIGHT FOR YOU. END OF STORY.

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