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Stately has a rating of 3.7 stars from 505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box, and great job. Stately ranks 19th among Men's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Statelymen has been a very nice surprise! Of course, I was a bit skeptical at first, but my skepticism was immediately laid to rest after receiving my first order! If one takes the time to be detailed with their preferences, the stylists will absolutely nail your box! I am a super satisfied customer and have no intention of ever not using Statelymen!
Sizing has been difficult. Shoe too narrow even though I said I wear a wide shoe EE. Pants have been too slim and our to baggy. Brands all seem to be from the same manufacturer. Would have liked to see some Northface jackets, Brooks brother suit line, and other high end clothing as Stately brands themselves. It is however fun getting a present for yourself now and then, just not fun if you have to go threw the trouble of returning items that are not your taste our don't fit correctly.
I liked one polo shirt thar was sent in my last box. It was nice quality however there were 2 other shirts and a pair of shorts that I may never actually wear. I've only liked 1 item in each box that I've received.
Date of experience: July 16, 2023
I had my reservations when I first ordered. Everything in the box fit well and was comfortable. The styling and items were both appropriate for what I was going for and the age in life I am. I felt they did extremely well with the initial information that they had to go on the questionnaire. Thank you!
Date of experience: February 6, 2024
Yayyy! We are so happy you are loving the items we have sent to you. We are so happy the fit and style was on point. Thanks for being an awesome member and we can't wait to send you more.
I had hoped that the clothing Stately selected for me would be different (and better) than what I pick for myself when I shop for clothing. I tend to migrate to the same colors and styles. Stately has introduced clothing I would probably not have selected for myself but absolutely love. My wife, my children, my friends have all commented on my new look. Keep the great styles coming!
Reviews indicated Stately did a better job with business attire which is what I was looking for.
Date of experience: October 16, 2023
Love to hear this Tregg! We are so happy you are loving the items you are receiving and we hope that you love all the amazing looks we hav coming up. Thanks for being an amazing mamber!
I'm a 35 waist and I haven't been given a pair of pants that actually fit. Also, some of the shirts, polos and t shirts shrink after a few washes. I do like the styles that have been chosen for me, I just wish they fit better.
I really like the idea of a conservative approach to style and most of the time, I’m rewarded with very good choices by the stylist
Date of experience: July 8, 2023
So sorry to hear the sizing wasn't the best George! We will be sure to share this feedback with our brand partners since we do not carry a 35" waist for the pants and shorts our brand partners allow us to order. We will be sure to try to expand our sizing in the future so we can make sure to accommodate more sizes.
This was a great Stately box! The selections all fit well and coordinate nicely. I truly think the box designers really "get it" when it comes to my style and needs. And the service seems to get better and better. Exchanges, option to pre-select, and bonus items. This service is a great value!
Date of experience: July 8, 2023
Thanks Dan! We will be sure to share this feedback with your stylist and we are so glad you are enjoying the options we are sending you. Thanks so much for being a Stately member!
In my last box I received 5 items. I was not happy with 4 of them. The return policy is very tedious. Since 5 days had already passed since I received the box when I was out of town I decided to just keep it and cancel my service.
I had chosen stately to get curated outfits from a professional. This last box seems like it was thrown together by someone who was in a big hurry to get it done.
Date of experience: July 14, 2023
We are so sorry about this Naeem! We would hate for you to keep items you are not a fan of. Our member services team will reach out to you within the next 24 hours so we can help assist with an exchange for you and try to turn your experience around!
First shipment was mediocre and the last was much worse than garbage. No customer service. There is no attempt to listen much less to rectify to any degree. He was happy to simply remove me, cancel account and even ask if I wish to stop receiving correspondence. NO refunds. Not properly fitting. It really is not worth it. No notifications of shipment being sent to be able to adjust. In any event I would not wear any of the 400.00 package LITERALLY! Not the socks, the shoes, the shirts completely terrible. The fabric on shorts are so thin. The shirt is literally a t-shirt and I received two of those ñ, a black and a blue! Could have picked up at swap meet for 3.00 each. Two dress shirts don't fit. The cotton pants I received are way longer on length and are no where near Bananna republic or any other brand that I'm aware it. I might try the socks for something not sure what
Tip for consumers:
Don't buy!! Customer service was terrible
Products used:
Honestly none are a preference I do t even wear t-shirts and those shoes
Date of experience: August 9, 2023
I was excited to receive my first box. Much to my surprise, the stylist wasn't even close and the clothes were very cheap. I returned and asked for a refund same day as I had no interest in trying it again. CS kept telling me they did not give refunds, only exchanges. WTF… it was the same day. Anyway I complained several times and they finally agreed to give me a refund but charged me a $40 restocking fee. Ain't about the money, just don't do it.
Tip for consumers:
They suck
Products used:
Zero
Date of experience: December 20, 2023
We're sorry to hear that things didn't work out, Chris. As previously mentioned via email, a significant portion of your profile was missing, where members are asked to share more detailed feedback such as opt out items, opt out colors, the Let Us Get to Know You section, etc. Our team simply worked with the little information they had, which in your case was unfortunately just sizing. We did offer a consultation call to go over the missing information as well as requested photos of items you'd like to receive seeing as we provided business and casual items as selected in your profile so we weren't really sure where the mark was missed. The exception was made to issue a partial refund and that cost ultimately covered the time spent on selecting items based off the information you provided and to cover the cost of rerouting an exchange that had already been fulfilled and shipped. We pride ourselves in employing real stylists and not relying on algorithms. We wish you the best. Take care.
I have emailed, with pictures several times before and after starting with stately. However, from what I have received since the first box, it seems to me they are deliberately sending me the opposite of what I have requested.!
To get a more mature, gentlemen's look. That is not what I'm getting.
Date of experience: July 31, 2023
We are so sorry about this David! We have our member services team reach out to you to get more of your feedback so we can see if there is anything we can do to turn this around for you. We appreciate you as a member with us still!
For the receipt of my last order, I received a shirt that was almost identical to a shirt I received before. Although the shirt is a very nice-looking shirt (casual blue long sleeve); a variation of color would have been nice. Thank you.
I saw various advertisements for this type of service and after doing a little research, I chose Stately. Over-all my selection of Stately has been rewarded.
Thank you.
Date of experience: July 6, 2023
We appreciate your feedback and we added some notes to your style profile for you. We will be sure to share this feedback with your stylist and we are glad you liked our service!
I'm a little disappointed because it's been over a week since I placed my order. I've been checking to see if there has been any update, and unfortunately, there hasn't. I would like to understand why there is a delay and when I can expect my order.
Date of experience: October 16, 2023
We are so sorry about this and our member services team is happy to reach out within the next 24 hours so we can look into this for you. Thank you for your understanding and for being a member!
I started the subscription to build up my clothing needs. However, I would like to focus more on dress shoes, paints, and shirts in the future. The summer attire has been very good but I need clothing to were to work in the future.
I needed a stylist.
Date of experience: July 15, 2023
We are happy to hear our service has helped build up your wardrobe Shawn! We have notated for you that you would like more business attire and your stylist will try to send you more items in line with your preferences. We appreciate you as a member and our member services can update your style preferences at any time for you!
My last box was a total miss- not my style. Took me more time to take to UPS. Sent everything back except for some jeans and a cap that stated could not be sent back. The cap was money lost.
Date of experience: May 14, 2024
Thanks for the feedback, Alberto! Sorry to hear this last box was a miss. A member of our team will be in touch in the next 24 hours, to see what updates we can make to your style profile so we can turn things around for you. We appreciate your time and patience.
My work demands I have a certain look but my schedule doesn't allow me to have the time to create a wardrobe. Stately has sent me 4 boxes. I have sent nothing back. They have given me the chance to wear many things I would have never considered otherwise.
I googled clothing subscription. Stately was the first to pop up
Date of experience: July 13, 2023
Clothing and style is the last thing you should worry about if you are a Stately member! We want to do that part for you so you can focus on all the other things in life Kenn. We will be sure to pass along the feedback to your stylist so we can keep sending you quality boxes!
Very seldom do I have to return any items. Usually I love them. But this month I had a shirt that I needed to return for a different size. Stately was great! It was easy to make the return and I received the new shirt very quickly.
I chose Stately for the convenience of letting the professionals help me select my attire.
Date of experience: June 30, 2023
Thats what we love to hear Bill! So happy to have members who enjoy our service!
I'm just over the moon about this company and it's customer service! I've been a member for 4 months now and have LOVED every piece of clothing I've received! My last order was damaged and wet upon arrival (usps). I let the company know and within minutes they were handling it! They set the standard for Customer service! I will tell everyone and anyone to subscribe! I LOVE THIS COMPANY!
Date of experience: July 10, 2023
Thanks for the kind words Jamie! We will be sure to share the kudos with your stylist and our member services team. We love members who love our service as much as we do!
I like the service and the cloths.The part I don't like is I find it difficult to understand the emails.i get them and it seems they are more for new clients than people who already have a plan.Everytime I try to navigate thru it it toy's to sign me up for a plan when I already am a member.
Wanted to check out the clothing and have a stylist.
Date of experience: July 13, 2023
We are so sorry about this! You can unsubscribe from our marketing emails, but instead of not getting these bonuses we have added a special something to your next box for being an awesome member.
Very personable team at Stately. They have sent me the clothing that I was hoping for to get the look that I was hoping for. Any items that I wanted to trade were traded quickly and the staff have always been pleasant to deal with
I was hoping to have a more professional, business casual look and Stately has done that for me
Date of experience: August 26, 2023
We are happy to hear you are enjoying our service from start to finish! We did update our exchange process so we are so happy you are loving that as well. We will be sure to pass this along to your stylist and our Stately team!
I suspended my June delivery and received confirmation it was suspended. I then received an order…with wrong sized items despite the profile not changing. I suspended my July delivery and received confirmation it was suspended. I then received an order confirmation. I have received almost exact items multiple times (including shoes, belts and shirts). I have requested repeatedly NO SWEATERS yet I received in the winter. You have lost my $300 / month.
Originally because the service and concept were great and creative. But you failed.
Date of experience: July 5, 2023
We are so sorry to hear this Christopher! We do try our best to send members the correct items and our member services team is chatting with you to see how we can make this right for you. We appreciate you as a member and will make sure you are taken care of!
First, I like paying and keeping what I get. For the most part I have liked the product and most have fit well. My biggest issue is I live in a warm climate state and in both June and July I received boxes with long sleeves and long pants. Obviously in a warm climate these are not appropriate in summer. I have now left two comments and still receive them. The clothes I have kept I am very happy with.
I had used StitchFix in the past and didn't feel I was getting age appropriate clothes or value. Stately products are great quality and I am happy with the pricing point compared to StitchFix.
Date of experience: July 3, 2023
Everything in box was great. Fit was good. Just don't need any shorts.
Feel like my wardrobe is “tired.” Need a boost!
Date of experience: July 26, 2024
Thanks for the love Jon! We are so happy you enjoyed the box and we make sure to note that you don't need any shorts. If you have any special requests let us know so we can share it with your stylist. They will try their best to accommodate if possible & thanks again for being a Stately member!
This is the first time in my adult life I am excited about clothes. Opening my Stately curated box is like Christmas morning as a kid. The best part is that I recieved compliments on my outfits regularly, and that has never happened in the past.
Date of experience: July 18, 2023
Awesome to hear Troy! We are so happy we were able to elevate your wardrobe and get you excited about clothes. We want it to be Christmas all year long and we are happy to have you as a member with us.
Very pleased with the service. There are some misses in each box and it takes a long time to deliver but overall very happy
Recommended from a friend
Date of experience: June 4, 2024
All I e done is take the introductory survey, I like everything I've received so far. Can't wait for my next box!
Brands and styles available.
Date of experience: June 4, 2024
I wish you can stick with the same stylist. I enjoyed my first 3 boxes so much. The 4th was lackluster except for my request of the suit. I asked for no floral patterns and got multiple items with them.
I needed a makeover in my wardrobe and I am also colorblind so I have to trust others.
Date of experience: July 13, 2023
We are happy to request a specific stylist curates your boxes! Our member services team can notate this for you and we have added these notes for you. If you have any other feedback from us please let us know and we are happy to help!
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
Stately has cemented itself as the #1 men's personal styling service. Four scores and seven years ago we set out on a mission to help men look and feel their best. With over a 100,000 satisfied customers to date, the top brands in men's fashion, and value that would make Scrooge McDuck leap with joy, it's no wonder Stately is the fastest growing fashion destination for men.
We are so sorry about this Cory! Our member services team will reach out to you so we can help exchange items you were not a fan of and we will make sure to get this right.