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Stately has a rating of 3.7 stars from 505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box, and great job. Stately ranks 19th among Men's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Statelymen has been a very nice surprise! Of course, I was a bit skeptical at first, but my skepticism was immediately laid to rest after receiving my first order! If one takes the time to be detailed with their preferences, the stylists will absolutely nail your box! I am a super satisfied customer and have no intention of ever not using Statelymen!
Sizing has been difficult. Shoe too narrow even though I said I wear a wide shoe EE. Pants have been too slim and our to baggy. Brands all seem to be from the same manufacturer. Would have liked to see some Northface jackets, Brooks brother suit line, and other high end clothing as Stately brands themselves. It is however fun getting a present for yourself now and then, just not fun if you have to go threw the trouble of returning items that are not your taste our don't fit correctly.
Once they charge, you are paying no matter what. They charge your account, then send a text saying they are starting the box. No recourse, no refund, no chance to say no. This is a business model built to take your money, and the terms and conditions lock you in.
If you do decide to use the service, SET A NOTICIFACTION for yourself because they certainly won't.
Lots of potential here, but sadly the are not customer-focused. All that matters is that monthly charge and then you are locked in.
Date of experience: February 13, 2024
I used the portal to submit 2 items exchanges and no UPS label was ever sent to my email.
Date of experience: July 21, 2024
Thanks for your review Jesse! We approved your exchange and we just sent you an email with the label. So sorry you didn't receive it prior. If you have any questions for us please feel free to reach out to member service via phone, email or live chat. Thanks for being a Stately member!
I do t feel the style of clothing g recieved is as nice as the advertised sets they show to draw you in. My last order they charged me $55ea for 2 shirts that are from super basic brands that were probably $10ea and a pair of no name canvas shoes that they charged more than the worth. They say you get $600 in clothes for $300 but the order I got today was about $150-$200 in worth. I'm going g to cancel. I can get better prices on my own.
I chose Stately because I really liked the style of the advertised sets.
Date of experience: October 19, 2023
We hate to hear this Valerie! We want to make sure you not only love the items you are being sent but also see the value you are receiving also. Our member services team will be reaching out shortly to chat so we can make this right. Thanks for being a Stately member!
I wear dress pants and a dress shirt 6 days a week. I thought I would try something different. Wrinkly shirts, tight fit, sleeves that aren't long enough. I guess that is why I pick out my own clothes. I will say, and I was open to wearing something different and I got that.
Stately sounded good. Most of the clothes were far from Stately.
Date of experience: October 16, 2023
We are so sorry to hear this Darrin! Our member services team will be happy to reach out so we can set up an exchange for you if you haven't done so already. Thanks for being a Stately member!
I have loved 99% of the clothes I have received. It has been a great addition to my wardrobe and I have gotten so many compliments on my outfits. The quality is amazing and the fit actually is great for a guy that is 6"2 and 280lbs. I recommended this to all my friends.
I saw a few things I liked and thought it would be a 1 time buy. I love being a part of Statley.
Date of experience: June 30, 2023
Anything we can we do to get to 100% of you loving all the clothes we send? So happy we are almost to 100% and we are glad to have you looking sharp receiving all of those compliments from family and friends. You are about to have everyone dressed 10/10 around you!
I'm mostly happy with the clothes I get, and they fit great. Some items are exactly what I notified them NOT to send me, like solid white tops. I also did not like the shoes, so I eliminated them from my account. I also wish the website had more infor.ation, like package tracking
Date of experience: October 6, 2023
Thanks for the feedback Steve! We really appreciate it because we are always looking for ways to improve our service and make Stately even better. Our member services team will reach out to you about the notes you would like to add to your style profile so we can make sure you love the items you receive!
For the past couple sets, I have received almost same styles and same colors. I expected to be more creative and offer some various ideas.
I saw in the instagram’s ad, and I thought to give it try to get some other design ideas and sets.
Date of experience: June 15, 2024
We appreciate the feedback, Hamid and have shared your request for more variety with our team. Don't forget you can share any special requests for your next box under your Additional Style Preferences or simply reach out to our Member Services Team via email, chat, text or by phone and we'd be happy to add notes for you.
Stylist thoughtfully curated the choices; while I didn't always vibe with the choices I felt that Stately was professional beyond today's standards in making things right.
Date of experience: May 17, 2024
Communication is key, Philip and we appreciate your willingness to share what's working and what it isn't. We look forward to perfecting your vibe.
I have loved nearly every clothing choice so far. I have only asked to exchange one clothing item and that was a seamless process.
I chose stately to expand my fashion choices. I found myself stuck wearing the same styles over and over and this forces me to open up to other ideas.
Date of experience: June 16, 2024
We're so happy to hear you've enjoyed our exchange process and that it was as painless and as quick as we aimed for it to be. We appreciate your trust in letting us expand your wardrobe options, Tyler! We look forward to continuing to add more variety to your everyday rotation :)
My box included a pair of shorts, A button down, short sleeve shirt, a short sleeve, T-shirt, a pair of khakis, and a belt. This box would have been perfectly fine probably a month or two ago At the beginning of the summer. However, at the beginning of fall, I was expecting something a little bit more seasonable. I feel as If my box was designed to get rid of the summer lineup and not take into consideration my location and the upcoming season.
To update wardrobe.
Date of experience: September 14, 2023
We are so sorry the clothes you were sent were not in line with the seasons. We will be sure to share this feedback with our styling team to make sure we get this right. We also do offer exchanges and we would love to make this right with one for you. Our member services team will go ahead and reach out within the next 24 hours so we can help!
I picked up box today, i got several shirts and pair of pants. I liked it when i would get a variety of clothes.
Because my past experience was great, and the clothes are great.
Date of experience: June 17, 2024
Variety is something we always aim for. Happy we could help and that its been a great continued experience! :)
Since I signed up with this subscription, I improved my wardrobe. They normally send great looking clothes!
I was exploring with the subscription and love it!
Date of experience: June 5, 2024
My designer has done a great job organizing my shipment by style and time of year even when style changes are made between shipments.
I tried another service a few years ago as well as the personal shopper service offered by Macy's.
Stately provides products by style and season and everything fits well without having to go to a location and try things on from a large selection. If something doesn't fit, it's an easy exchange.
Thank you!
Date of experience: June 5, 2024
I had a very slight issue and Stately's staff was sooooooooooo accommodating and took care of it immediately. Thank you Stately!
Great prices. Great quality. GREAT customer service
Date of experience: June 4, 2024
I have tried many different types of mail order mens clothing and these are the best! Love the styles. The fit. The look! They have it all!
None of the other mail order places really worked out. Its just the same stuff over and over in different colors.
Date of experience: June 14, 2024
We love to hear that you've enjoyed the variety we've been able to provide you, Bruce! Don't forget to let us know if you have any special requests for your next box. Looking forward to styling you again soon! :)
Stay away. They falsely advertise on their social platforms. They don't follow directions on looks you want and then won't refund, plus make it harder to exchange. Buyer beware!
Products used:
Clothing
Date of experience: January 1, 2024
Stylist sends incorrect sizes just to fill an order. Also just casual clothes instead of business clothes I requested.
Help with putting stylish outfits together. Designer shirts, pants, shoes, belts, etc.
Date of experience: June 13, 2024
No option to return the shades that I don't like at all. Also summer picks could be better.have provided my feedback on email
I picked since they provide an an option for me to get hand picked selections curated for me.
Date of experience: June 16, 2024
We appreciate the feedback, Ankur. We see a member of our team has been in contact and was able to assist with your concerns. Thanks so much for giving us the opportunity to make things right!
I gave them my requirements and expectations and they delivered on point. Love the entire outfit and its perfectly my style. Great job!
I chose Stately cause of the many purchase options available plus they have a large collection of designer clothing. Very affordable, great service, and the whole process is very efficient.
Date of experience: June 13, 2024
Not great quality materials or brands. Most shirts have loose threads or the material is very thin/flimsy. You'll have two pairs of pants that are the same size and cut and have drastically different fit. There is no vetting any of the outfits beforehand, so you're left guessing what you will get. On the first box, I only really liked one of the shirts, a black button down. I left handwritten notes as well as emailed all my feedback. They asked me to send everything back so they could try again. When they sent the second box, the message starts off "We know you didn't like that black button down shirt, so we won't send you any more of those." Umm what? Second box had two items I didn't mind, and in setting up an exchange it looks like I'll pay for shipping back. Whatever they end up sending me (who knows?!?) I'll probably just keep it and eat the cost of anything I don't like because I don't want to keep paying for shipping for them to guess what I would like. You are way better off going to a store and having someone help you put together an outfit, or just copy off a mannequin outfit you like. Better to have one or two pieces you love and high quality than guess on whatever flimsy stuff their algorithm decides to put together.
Products used:
if they send you something that they deem "no exchange" (meaning their $#*! stock they want to get rid of), you can't exchange it. No way to know ahead of time what you're getting, what you'll be able to return. Start paying for shipping on second exchange. Will take a couple weeks to get your box.
Date of experience: November 2, 2023
Do not use this service. I signed up for Stately during Black Friday because it said on top of the $600 worth of clothes on the Regal plan, you also received $150 of extra clothing items in your box. I filled out a a very detailed style profile which stated I wanted business casual, more work clothes, no watches, etc. I received my first box and I guarantee it had to have been pre-filled and sent without ever reading my style profile. I received a pair of jeans (slim fit when I requested straight), a Henley, a flannel, a shirt jacket, and a pair of boots that I had to read the tag in order to see if they were actually leather. My wife hated it as well, so it wasn't just me. Of, course they will not refund your money. Then, they were supposed to send me my next package ASAP. I was notified on 12/20 that it was being sent by UPS. The concierge led me to believe my box was already gone. I checked my order status after Christmas and it was canceled. I was not notified, I had to find this out on my own. Of course, they blamed it on UPS. But, coincidentally, my order was canceled at around the exact same time I canceled my membership. They have now refused to send me a box and have issued me store credit in their reject store instead of sending another box. Which means I also lost out on the $150 of bonus items.
Tip for consumers:
I have emails to back up my claims.
Products used:
None. I sent them back and they refused to send more.
Date of experience: December 27, 2023
Thanks for your feedback Michael. We did let you know that UPS was experiencing delays and cancelled the label because it was not picked up. We have no control over boxes once our courier services pick them up. On our end we did let you know that we would be happy to issue you store credit, so you can use that on another order or since you did not like the clothing you received you could pick out your own items in our Out of the Box store. We completely understand your frustration and we will be sure to also share this feedback with UPS. We appreciate you giving us a try with your first box and hope you enjoy using your store credit!
This was a great box. You nailed the feel that I was after and all the selections were great.
Date of experience: July 17, 2024
Nailing the look annnnd the feel is exactly what we like to hear, Adrian! We'll pass the kudos along to our team. We appreciate you and look forward to styling your next box!
Low quality clothes, nothing fits well and I wear the clothes once and never go back to them. Waist of money and will be canceling after my next box
Date of experience: June 5, 2024
I am a federal employee living abroad. The company has no qualifiers about shipping to foreign service addresses. I have paid for, but not received three months worth of service and merchandise.
Date of experience: October 4, 2023
We are so sorry about this Neal and we are happy to help get to the bottom of this for you. Our member services team is looking into this so we can get the items you ordered to you. Thank you for your patience and for being a Stately member!
The box was generally pretty good. There were a few things that were out of my comfort zone but I started this subscription to expand my wardrobe beyond its previously boring state.
I chose Stately to expand and update my wardrobe with new, contemporary styles. I would love for the process to include opportunities for feedback and input more efficiently. I would love to preview my box before items go out. I would love for the return/exchange process to be simpler. I need more choices to provide on why I wish to return an item. I would also like to be able to select more than one option. For example, I may wish to exchange or return an item both because it does not fit and because I already have a similar item.
Date of experience: August 26, 2023
We are so happy you loved your boxes and we hope to keep sending you more amazing items. We appreciate your feedback and we will be sure to share this with our team in the hopes of implementing some of these things. If you would like to share more feedback with us be sure to reach out to our member services team at concierge@statelymen.com!
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
Stately has cemented itself as the #1 men's personal styling service. Four scores and seven years ago we set out on a mission to help men look and feel their best. With over a 100,000 satisfied customers to date, the top brands in men's fashion, and value that would make Scrooge McDuck leap with joy, it's no wonder Stately is the fastest growing fashion destination for men.
Thanks for your feedback Douglas! We are so sorry you were not a fan of the recurring subscription charge. We are a subscription service and we let all of our members have the control of adjusting their subscription at any time when you log into your dashboard. Our policies for refunds are clearly stated for members and non members to see and if you have any other feedback for us please feel free to reach out so we can further assist!