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Stately has a rating of 3.7 stars from 504 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box, and great job. Stately ranks 19th among Men's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Statelymen has been a very nice surprise! Of course, I was a bit skeptical at first, but my skepticism was immediately laid to rest after receiving my first order! If one takes the time to be detailed with their preferences, the stylists will absolutely nail your box! I am a super satisfied customer and have no intention of ever not using Statelymen!
Sizing has been difficult. Shoe too narrow even though I said I wear a wide shoe EE. Pants have been too slim and our to baggy. Brands all seem to be from the same manufacturer. Would have liked to see some Northface jackets, Brooks brother suit line, and other high end clothing as Stately brands themselves. It is however fun getting a present for yourself now and then, just not fun if you have to go threw the trouble of returning items that are not your taste our don't fit correctly.
What a great service, with busy schedules and a busy life. This helps out a great deal and the outfits that are chosen are spot on!
Date of experience: June 3, 2024
While it's hard to nail the clothing in every box, Stately does a great job honoring their promise for exchanges as we work through getting to know each other.
Date of experience: July 7, 2023
I have had one decent experience in 4 boxes. Too many duplications and size issues and never following instructions... very fristrating please, please acknowledge my cancellation wish.
John Bullock
Date of experience: July 6, 2023
Thanks for your feedback John! We are so sorry your experience was anything less than stellar with us. A member of our team is reaching out to you about your cancellation request and they will be happy to see what we can do to make things right.
I like the clothes but just wish the clothing brands were more diversified. Additionally, they send things that are unreturnable which can be frustrating especially if the don't fit.
It was the next best thing after Nordstrom Rack Truck Club closed.
Date of experience: July 5, 2023
We are so sorry about this Daniel and we are happy to make things right for exchange items. A member from our team will reach out to you within the next 24 hours. We also would love to hear what brands you would like us to partner with so we can try to include those brands in our boxes in the future!
Love being able to get a variety of clothes that I may not have selected myself. It expands my selections.
I wanted to get a variety of clothes that I might not have selected myself. I find something I like and I don’t like change. Now I have someone expanding my variety. I get tons of compliments on all of the clothes.
Date of experience: June 3, 2024
I was a Stately subscriber 3-4 years ago and didn't love the clothes or the fit and canceled my membership. I have not just liked but loved everything in every box since joining again.
Date of experience: July 13, 2023
We are so happy you gave us another try Patrick! We aim to please and we are happy we have been sending items you love. We will be sure to share this with our team so we can keep sending you amazing items!
Hi
My actual waist size is 34"
I have received several pants from stately in this order and in previous that have a tag that stste they are 34" waist but when you try them on they are 36"
I even measured the pants and they are all 2" bigger than stated in the tags
Very disappointing with this
Date of experience: June 30, 2023
We are so sorry about this Anthony! We will be sure to look into this and see what is going on with the sizing of our pants. Our member services team will reach out to you within the next 24 hours to get some more feedback from you and give you a status update on your exchange.
My latest Stately box, like all boxes, arrived earlier than anticipated with an excellent selection and everything that fits well and looks well. I couldn't be happier!
I chose Stately for the convenience of the experience and the comfort of having a stylist pick excellent choices for me. In all honesty, I might not have made some of these selections on my own but this out-of-box thinking is proving to be stylish and dependable. I like the overall experience and I plan to keep with it.
Date of experience: July 5, 2023
Thanks for the feedback Joe! We are so happy you liked the items in your boxes so far and that your stylist was able to push you out of your comfort zone. We will be sure to share this feedback with our team and we appreciate you as a member!
Same items I dislike keep coming tried Over and over to send back duplicates and disliked item only to keep getting kicked out of site if the next box is 40 percent usable intend to cancel
* Stately attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2023
Thanks for sharing your feedback Brian! We are so sorry about this and would love to help. A member from our team will reach out to you within the next 24-48 hours.
Great quality and selection but would've liked more shorts in my last order for summer and early Fall. Hoping to get a mixture of pants and shorts/shirts or polos in next order.
Date of experience: July 5, 2023
Thanks for your feedback Christopher! We do see your signed up for the Regal plan which includes shoes in every box. We have added a note about the belts and shoes for you. We can opt you out of shoes if you would like and we recommend that if you would like to refrain from receiving shoes!
I appreciate that I'm a le to critique my styles and also receive positive acknowledgement of my concerns. I love the style choices and combinations. Much appreciated!
It's convenient and I always receive a good selection.
Date of experience: July 3, 2023
This is great to hear Charles! We will be sure to share this with our brand partners and make sure to partner with other brand similar. If you have any other brands you would like to see in our boxes please let us know!
I do mostly like the clothes that have been sent so far but at the same time would also like to see outfits that resemble the ones in your advertising pictures.
I chose Statley based off of the advertising outfits displayed and price.
Date of experience: July 28, 2023
Thanks for the feedback Michael! We are so glad you are liking our service so far. We have made some changes and we do offer members to shop your look, which essentially allows members to pick the exact items in their box. Be sure to log into your Stately account to see if a look is available to be selected for your next order!
The stately subscription has delivered to what they said they would. The best part of the service is that they really listen to you and are very prompt in responding.
Date of experience: February 21, 2024
I just received my third month subscription box, and I could not be any happier. My closet is being updated and I feel more comfortable and look great in the pieces I've been sent!
Came across them on Instagram on accident, and just gave it shot.
Date of experience: August 26, 2023
Thanks for the love Jerry! We will be sure to share this with your stylist and our entire Stately team. Thanks for being a Stately member!
I have been trying to contact you on the web site with no success, my pant size changed and I keep getting the same old size and to return an item is a night mare
The last 3 pants I received are big and baggy
I did change my pants size on the web site
But I keep getting the old sized
Please help
Date of experience: July 5, 2023
We are so sorry to hear this Basil. We pride ourselves on making sure we listen to member feedback, as well as being available as much as we can for our members. A member of our team will be reaching out shortly so we can make this right!
I really enjoyed my membership with Stately. The clothes are good quality and I love getting new stuff every month. I have a better style now that I use stately!
Date of experience: July 5, 2023
Awesome to hear Andy! We love sending you Christmas gifts all year long! We will be sure to share the kudos with your stylist and we appreciate you as a member.
The quality and creativity of Stately products is a strong suit. I am trying different styles to get me out of my traditional wardrobe and it has awakened me to continue this experiment.
As a Presidential member I did expect better attention to detail. During my initial interview my sizes and preferences were noted. I'm 6'2" (taller than average). I gave neck and arm sizes along with chest and shoe sizes (13w). Not your traditional runway model. I hand no issue with pants sent to me because they are measured in inches. I continue to have issues with shirts as they are sized in generic terms of L, XL, XXL. Most clothiers know that generic sizes are not consistent. I have returned most shirts because one manufacturer's XL wouldn't fit a traditional medium. What I'm suggesting here is that an extra step to be taken to ensure the numeric measurements of a clothing product instead of an often inconsistent generic letter size. This would reduce costly returns and reduce customer satisfaction.
Hoping for a truly amazing experience.
Date of experience: August 29, 2023
We appreciate the suggestion Gary and will be sure to relay this to our buying and merchandising teams. Our member services team would love to hear from you and they will be reaching out within the next 24 hours for more feedback! We are happy you are still a member with us so we can do what we can to make this an amazing experience for you!
I feel like my age is the only factor used to pick my clothing. Things I'm sent one month are similar to what I got the previous month and my style preferences don't seem to be taken into account.
I thought the overall style was better than the other services but I have been disappointed.
Date of experience: June 30, 2023
Hi Anthony! We are so sorry the styles for your box missed the mark. We will be sure to share this feedback with our styling team so we can improve our service moving forward. A member of our team will reach out to you within the next 24 - 48 hours!
I'm happy with the boxes I have received. The clothing and accessories are to my style and liking.
The value of the boxes of name brand clothing and accessories are worth more than the cost paid for the subscription.
Date of experience: July 4, 2024
We really enjoy working with the best brands out there and love passing on the savings, not only in value but in time. Thank you for appreciating the hard work our team does to deliver a great experience, Marlon! Stay stylish!
I talked to Errika and she gave me a return slip to send back the things that didn't fit, im waiting now to see of she actually will take them back and send me an update on the things I corrected, I ordered the "Lux", expensive, bit hope it'd well worth the wait, I'll return with what happens and what choice did I make as to stay with this company or not
Get folks to chat with, great clothes, waiting on a return for the 1st time
Date of experience: October 28, 2023
Thanks for the feedback Wesley! It looks like your package is in transit to us and your stylist will be working on your order to ship items back to you. If you have any other questions please let us know and we are happy to help!
Got stuck with items i did not want and was not able to return due to the poor customer service support. Have cancelled two accounts due to this issue
Date of experience: July 8, 2023
We are so sorry you had a less than stellar experience with us Craig. We hate to hear this and we do see that you did reach out to us via live chat. We were able to assist with your concern and resolve it for you as well. We will be reaching out to you within the next 24-48 hours to see if there is anything else you need assistance with. We also wanted to thank you for still being a member with Stately!
Nice clothes and not a bad price for what you send. Some items are not of style preferred. Will try another couple of shipments and see what that brings
Recommended
Date of experience: July 17, 2023
You have a great person in your life that recommended our service to you Eric! Thanks for being a member with us and we are happy you enjoy the items we send to you.
I replaced my outdated, loose-fitting, and un-coordinated clothes box by box. The value that I received in both clothing and time saved has been amazing.
I chose Stately because I’m their confidence to deliver great clothing that works for me…return what doesn’t fit or I don’t like, and start and stop my subscription whenever I like. I actually upgraded my subscription because my initial experience was so great.
Date of experience: July 14, 2023
We are so happy you love our service Steven! We appreciate you as a member and we are so happy you love our service as much as we do. We will be sure to keep it up so we can send more awesome items.
It seems that whoever picks my clothes does not take under consideration my notes.
I'm very clear when I state that I wear slim fit clothes and I still get baggy clothing.
I was hoping to get someone who really pays attention to detail on picking my clothing.
I'm willing to give it a try one more order and if it does not fit properly, I'd consider cancelling the membership.
Date of experience: July 13, 2023
We are so sorry about this Jose! We do see the notes on your account mentioning you would like to receive slim fitting items. Our member services team will be reaching out to you shortly for more feedback to turn this around for you!
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
Stately has cemented itself as the #1 men's personal styling service. Four scores and seven years ago we set out on a mission to help men look and feel their best. With over a 100,000 satisfied customers to date, the top brands in men's fashion, and value that would make Scrooge McDuck leap with joy, it's no wonder Stately is the fastest growing fashion destination for men.
We are so happy you have found our exchange process easy Chris! We try our best to get it right on the first try, but exchanges are where its at when you need another size or style. So glad to have you as a member!