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Stately has a rating of 3.7 stars from 504 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box, and great job. Stately ranks 19th among Men's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
We have loved using Stately! Everything fits! Is the comment my husband always says! When you are 6'5, things do not always fit. The sleeves and pants are always the right length. It has saved us more time and energy. It is the wardrobe hack you want for 2025. We like to move the new in and push the old out with each box! Over time, we are building a capsule wardrobe curated to perfection, based on previous selections. I would recommend to anyone who 1. Wants to look stylish. 2. Wants to save money 3. Wants to save time. 4. Wants to build a wardrobe. Do it! Enjoy the process and the compliments. Lori Shows
Sizing has been difficult. Shoe too narrow even though I said I wear a wide shoe EE. Pants have been too slim and our to baggy. Brands all seem to be from the same manufacturer. Would have liked to see some Northface jackets, Brooks brother suit line, and other high end clothing as Stately brands themselves. It is however fun getting a present for yourself now and then, just not fun if you have to go threw the trouble of returning items that are not your taste our don't fit correctly.
Stately has generally been able to hit the mark on my requests, but it seems like a lot of extra effort to blindly receive goods, then have to ship them back if they don't fit or aren't needed as part of my wardrobe. It would be nice to have a preview of the items before they shipped to decide if anything should be exchanged before the box goes into the mail. Seems like it could save, time, money and make the whole process a little 'greener'.
Cost and ability to adjust shipment timing to meet needs and financial requirements.
Date of experience: December 18, 2024
While it is fun to receive the boxes, I have had issues with shrinking, discoloration, and multiple times them ignoring my style requests (i.e. No watches, shoes only occasionally). I will say that there have been some clothes I thought I would never wear, that ended up being my favorite.
Needed to mix up my style, and my son uses them.
Date of experience: November 26, 2024
Thank you for sharing your experience! We’re glad to hear that some items have become unexpected favorites, but we’re sorry to learn about the issues with shrinking, discoloration, and missed style requests. We did see the emails you sent to us about the exchanges and our member services team was happy to help and address all your requests in a timely manner. We did not see any mention about discoloration and would love to hear if it was from a specific brand or specific item so we can share this feedback with our brand partners.
Your feedback is important, and we’ll work on making sure your preferences are better reflected in future boxes. If you need assistance with any items, feel free to reach out—we’re here to help!
I received a watch that I already have, so I reached about about an exchange. AI was friendly, and seemingly helpful. They sent me a link to help with the process. When i typed in the product number it alerted me that an accessory cannot be exchanged. So, I reached back out, and haven't received a response. It's been more than a few days at this point.
I had never tried a box service, and I liked that it asked a bunch of questions to find suitable gear.
Date of experience: November 22, 2024
We’re sorry to hear about the issues with your watch exchange and the delayed response from our team. It’s great to hear the AI assistant was friendly, but we understand how frustrating it is when the process doesn’t work as expected. We’ll review this case to ensure you get the support you need. If you’re still waiting for a resolution, please follow up with us directly, and we’ll prioritize resolving this for you. Your patience is appreciated, and we want to make this right.
Always get some good items, things I wouldn't normally purchase for myself.
However, this last time a shirt was too big and I'm exchanging it for a smaller size. The options are to pay $16 for this to happen in the next few weeks or exchange for free with my next box - which is 3 months away. So I've paid for this shirt… but can't wear it for the next three months as I find it ridiculous to pay to exchange a stylist selected shirt. This makes using Stately significantly more difficult. Just raise your box prices by $5-10 per box and assume 1 of 2 or 3 boxes will require an exchange. Stately is supposed to be a convenience but the new return/exchange policy is very inconvenient.
Like the style as well as the number of items in a box.
Date of experience: November 22, 2024
Thank you for sharing your detailed feedback. We understand how frustrating the current exchange process can feel, especially when you're eager to enjoy your new items. Your suggestion to adjust box pricing to include exchange flexibility is a thoughtful one, and we’ll be sure to share it with the team. Our goal is to make Stately convenient and seamless for you, so we’ll review our policies to see where improvements can be made. We appreciate your input and hope to make future experiences smoother for you.
I have really liked many of the items sent -- particularly the shoes. However, nearly every polo I received and a few other items don't match my personality or style at all. Frankly, many of the items appear to have come straight off the 90% off discount rack - and they are ugly...no where near current style.
I am not great at putting outfits together and local clothing stores don't carry a very good variety of items.
Date of experience: November 22, 2024
Thank you for your honest feedback! We're glad to hear you’ve liked many of the items, especially the shoes. We’re sorry to hear that some of the clothing, particularly the polos, didn’t match your style. We always aim to send pieces that fit each customer's personality, and it seems we missed the mark on a few items here.
We appreciate your input and will make sure to take a closer look at your preferences and style for future boxes, focusing on more current and personalized selections. If you'd like to chat with our member services team to refine your style profile and ensure the pieces are more in line with what you're looking for feel free to reach out!
I've been a subscriber for a while and while I enjoy some items, the selections seem inconsistent with my stated preferences. The service would be more valuable if the coordinator took a closer look at my profile when curating boxes. Additionally, I find the $14.95 exchange shipping fee frustrating, especially when items don't match my preferences or fit.
Re-thinking my actions now
Date of experience: November 25, 2024
Thank you for your honest feedback! We’re glad to hear you’ve enjoyed some of the items, but we’re sorry to learn that the selections haven’t consistently aligned with your preferences. Our goal is to curate each box as closely as possible to your style profile, and your input helps us improve. We also understand your concerns about the exchange shipping fee and how it impacts your experience—this is something we’re actively reviewing to better serve our members. If there’s anything specific you’d like us to update in your profile, please don’t hesitate to reach out. We truly appreciate your loyalty and look forward to making your next box a better fit!
Don't do it! It's a scam company. They will keep sending you to different departments for you to cancel. They will give u the run around and takes about 16 days to receive your package. It's 2024! Do better.
Date of experience: November 25, 2024
Thanks for your review, Jerry. We appreciate your feedback! Just to clarify, our Member Services team is the only dedicated department that handles all cancellations, and we aim to make the process as simple and straightforward as possible. Unfortunately, the order number you provided isn’t coming up in our system, so we’re unable to review your specific experience. If you could reach out to our team at **concierge@statelymen.com**, we’d be happy to assist and see how we can improve. We truly value your input and hope to hear from you soon!
I used stately for a couple years. During most of the time it was mediocre at best. Also many of the sizes were actually a lot smaller than they should've been. Before canceling, I just decided to try to use the once a year subscription box because I had a wedding to attend and I needed western wear to match the weddings them. I made sure to update my stylist and my preferences on my account with plenty of time before box shipped. Needless to say, I did not get anything close to western wear. I did go and purchase the boots, hat, pants, shirt, and belt separately at a western wear shop and I actually paid less than I did for that one box from Stately.
I chose Stately for the convenience. I was also excited There would be a human stylist making selections based on my input.
Date of experience: November 25, 2024
We’re deeply sorry to hear about your disappointing experience. It’s frustrating that your preferences for western wear weren’t reflected in your box, especially after taking the time to update your stylist and profile. We understand the importance of receiving items that match your needs and style, and we apologize for falling short. Your feedback will be shared with the team to improve our communication and curation processes. If there’s anything we can do to make things right, please let us know.
Some of the inputs I shared were reflected in the items shipped while others were not.
The expectation that drove me to select the presidential package was the ability to review selections ahead of time and exchange things I don't like or don't fit.
I was never able to preview anything and I was charged to exchange items that didn't fit.
That's quite unfortunate as it would seem like part of the package
Because the ad said I could review the items before they are sent and I could exchange items I don’t like or don’t fit.
It did not say I would be charged $15
Date of experience: November 25, 2024
Thanks for your review Andrew! Since we are a stylist curated service your stylist picks items based on your consultation call and your style profile when you are a Presidential Member. At this time we do not offer previews of items since our styling team works hard to send you items based on your profile. If some of the items did not fit quite right, feel free to reach out to member service so we can waive the $14.99 shipping fee for the exchanges. We want to make sure our members feel heard and help out in any way we can!
At first it was nice to speak to a stylist, discuss the items that we would receive, then get a box with all the apparel to try. As the subscription continued, they would first charge your credit card, then send a box of items which may or may not be something that you wanted. When I asked to speak with a stylist again, the notes were not transferred to whoever curated the box and I still received items that I didn't want.
Date of experience: November 24, 2024
Thank you for sharing your experience. While we’re happy to hear you enjoyed the initial interaction with a stylist, we regret that the consistency and communication didn’t meet your expectations over time. It’s frustrating to not feel heard, and we’ll review how we can better transfer notes between stylists to avoid these issues in the future. We appreciate your patience and would love the chance to improve this for you.
Overall I have been satisfied with the quality of the products. I have been greatly disappointed in the process of making returns and exchanges. I have needed to return/exchange items. The clothes size is accurate but not all brands are cut the same and need to be exchanged. The process purposefully extremely tedious and very inconvenient. There are other more customer friendly options in the marketplace.
Initially due to ease of use and convenience. Hasn’t worked out that way in the end.
Date of experience: November 25, 2024
Thank you for your honest feedback. We’re glad to know you’ve been satisfied with the quality of our products, but we’re sorry to hear the return and exchange process has been a challenge. We understand how important it is for these processes to be simple and efficient, especially with varying fits across brands. Your input will help us work toward making this aspect of our service more user-friendly.
The last several orders have not matched my profile and I keep having to return more than I receive. For instance, in nearly every order they put a belt. I have indicated NO belts but they keep sending them. I have asked for shirts without pockets in the front -- they keep sending them. The clothing looks more "lumberjack" vs. LA hip. Loose fitting jeans, pants that aren't tailor trimmed and shirts that just don't fit my style. I've asked not to send collarless shirts -- they keep sending.
Because I thought you would help me be a better dressed person. If the next one isn’t fixed then I’m going to quit.
Date of experience: November 22, 2024
We’re sorry to hear that recent boxes haven’t matched your profile and preferences. We take your requests seriously, and it’s disappointing to learn they haven’t been fully reflected in your selections. Thank you for sharing specific examples; they help us understand where we’ve gone wrong. We’d like to work with you to ensure your style profile is updated and that future boxes are better aligned with your taste. Please reach out to us so we can make things right—we’re here to help!
I love what I received in this month's Presidential box, especially the outerwear and boots. However, I wish they had curated more from my phone consult, as I requested more color and fewer henley shirts.
Like the selection of mid-priced brands, always enjoy unboxing. Has leveled up my wardrobe.
Date of experience: November 23, 2024
Thank you for sharing your feedback. We're glad to hear you loved the outerwear and boots from your Presidential box! However, we’re sorry the curation didn’t reflect the preferences you shared during your phone consultation. Your request for more color and fewer Henley shirts is valuable to us, and we’ll ensure your feedback is reviewed carefully so we can better meet your expectations in the future.
It is becoming an issue because sizes vary in each price of clothing. If I get a shirt that is too tight, I have to pay to send it back and you then replace it with another style if you don't have a larger. The problem with this is if I don't like the new style I am stuck with it and have not option to return it. Now, you also don't send replacements right away. You send them with the next order. I am planning to cancel, but would not have gotten my replacements u less I paid another shipping fee/replacement fee. It's a rip off. Some of the items you sent are the same brands I get from my other direct to costumer clothing company and they are much cheaper and don't charge the shipping and replacement fees.
I chose because I heard it was an elevated experience, but that had not been my experience so far.
Date of experience: November 22, 2024
We appreciate you taking the time to share your concerns. We understand how frustrating inconsistent sizing and the exchange process can be. Your feedback highlights areas we need to improve, and we’re sorry to hear this has made you consider canceling. We’d love to discuss a resolution, including addressing the replacement fee and ensuring you receive items that align with your preferences. Please connect with us directly so we can address these concerns and try to make things right for you.
I got 3 blue jeans and I asked for no jeans. I got duplicate brown jackets. I got duplicate blue plaids button ups. I got duplicate brown boots. Asked for no accessories, I got a watch. I was hoping for business casual but nothing was business oriented.
Looked good on instagram but I got nothing like the ads
Date of experience: November 23, 2024
We’re sorry to hear about your experience and that your box didn’t reflect your preferences. Receiving duplicates and items outside your requests, like jeans, accessories, and casual wear instead of business casual, is disappointing. We appreciate you bringing this to our attention, and we’d like to take a closer look at your style profile to ensure we address these concerns properly. Please reach out so we can work to make things right for you.
I only awarded four stars because I needed to use customer service in the first place; I was sent several items that were extremely similar to ones I had been sent in previous boxes. However, the representative I spoke to was clearly intent on making sure that I was satisfied, which is very gratifying!
I wanted to get an outside influence on my clothing choices, which is exactly what I'm getting. Admittedly, it won't always be perfect, but I now own several items of clothing that I enjoy wearing and would not have bought myself.
Date of experience: November 22, 2024
Thanks so much for your honest review! We are happy to help add notes to your style profile for you and you can add them yourself or ask member services for help. We are happy to help in any way we can!
I didn't like anything in my order, I want to return it. I specifically asked that I not receive formal attire. I want/need more casual items (jeans, sneakers, ect)
I chose Stately for their sense of style
Date of experience: December 21, 2024
We’re sorry to hear your order didn’t match your preferences. We truly appreciate your feedback and want to make this right. Our team will reach out to assist with your return and ensure your next box reflects the casual items you’re looking for. Thank you for letting us know—we’re here to help!
Look at the other reviews and ask yourself why their average is around a 3 star. When it's bad it really is bad. Stately did not review my style profile, did not consider feedback on my returns and continued to send things I did not want. I kept maybe 3 items but had to send back every box. On top of it all they firmly stand by their terrible policy of no refunds. They claim it's covered in the FAQ but that doesn't make the policy any less terrible. My opinion of this company would greatly change if I could get my money back and move on. Instead I'm forced to take a credit and try to find something on my own in their online store. This is after the fact that my premium boxes had very little value. This is completely opposite of what they advertise. Seriously, give me my money back. I'll personally pay to ship back your clothes and let's call it even.
Products used:
Jeans, belt
Date of experience: November 1, 2024
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Stately hasn’t met your expectations. Personalization is a core part of our service and our styling team does their best to send you items you will love based on your feedback on your style profile, the season and what our brand partners give them access to send.
We are very transparent on our refund policy because the items you receive are heavily discounted with our low pricing. Our goal is to pass along savings to you which is why this policy is in effect. While we understand your frustration, our member services team did make an exception and offered you a coupon code to pick out your own items in our Out of the Box store to which you accepted. This was an effort to make things right and ensure you feel the value of your membership.
We take your feedback seriously and are continuously working to improve our curation process and overall customer experience. If there’s anything more we can do to help, please don’t hesitate to reach out.
Thank you for giving us the opportunity to address your concerns.
Only a few hiccups. I had to send part of my second box back because the shirt didn't fit right (nor was it my type) and my third box was missing a belt and T-shirt that was part of the outfit.
I thought the styles might match what I was looking for. In addition, I don't have time to shop for myself.
Date of experience: December 18, 2024
Thank you for sharing your experience! We’re sorry to hear about the hiccups with your boxes and truly appreciate your patience. We’ll work on improving our process to ensure everything fits and arrives as expected. Your feedback helps us get better—thank you for sticking with us!
Loved everything, but would like dressier pants and shirts for work also...bus casual. I asked for a mix of going out and work. 75% going out, but still need some work clothes
Ability to cancel and return and quality of clothes.
Date of experience: December 24, 2024
Thank you for your feedback! We're so glad you loved everything and appreciate you sharing your preferences. We'll make sure to include more business casual options for work in your next box while keeping that fun mix for going out. Thanks for helping us tailor your experience even more! 😊
When I first joined the world of corporate America it was after 20 years in uniform and my idea of business casual was a pair of cargo pants and a polo. Stately has helped me to build a professional wardrobe that keeps me feeling confident and well styled.
Date of experience: October 28, 2024
Thank you for your wonderful review! We’re thrilled to hear that Stately has played a role in helping you build a professional wardrobe that makes you feel confident and stylish. Your journey is inspiring, and we’re proud to be part of it. If there’s anything specific you’d like to explore in your future boxes, just let us know—we're here to help you continue elevating your style!
Didn't get any emails for a long time. Suddenly started receiving like 4 everyday. I tried to unsubscribe but I guess in their world that means "Send me more emails." I just created a filter to where anything that even remotely contains the word "stately" straight to trash. You change the company name I'll change the filter. Ain't no limit of filters. Good day gentleman!
Date of experience: October 20, 2024
Thank you for bringing this to our attention, and we are truly sorry for the frustration caused by the emails. Please feel free to reach out to our member services team so we can look into this.
After making a recent career change, my wardrobe needed help. Stately has and is helping me to look and feel better about the transition.
I saw the style of clothes and loved them. And the ease of a monthly box of style was too good to pass up.
Date of experience: December 18, 2024
So happy to hear you loved the items we sent you! Can't wait to send you more amazing clothes for your new job!
Each and every time, my Stately Curator seems to find the "right" combinations of awesome clothes that just seem to work, fit right and feel good.
Tired of shopping for myself and needed some new focus looks
Date of experience: December 21, 2024
Thank you for your kind words! We're thrilled to hear your Stately Curator is nailing it every time. Here's to more outfits that fit, feel great, and keep you looking awesome!
Pretty sure i updated my box wants and didn't want slip on dress shoes any more, Box weak because they sent me or highlighted these stupid slip ons in my box. If i get another box like this I am done
Date of experience: November 22, 2024
Thank you for bringing this to our attention, and we’re truly sorry to hear this box missed the mark. We’ll take a closer look at your updated preferences and ensure they’re fully reflected in your future selections. Your feedback is incredibly valuable, and we’d love the chance to turn things around for you. Please feel free to reach out so we can make it right—we’re here to help!
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
Stately has cemented itself as the #1 men's personal styling service. Four scores and seven years ago we set out on a mission to help men look and feel their best. With over a 100,000 satisfied customers to date, the top brands in men's fashion, and value that would make Scrooge McDuck leap with joy, it's no wonder Stately is the fastest growing fashion destination for men.
Thank you for your thoughtful feedback! We love your idea and will share it with our team. Your insights help us grow and improve—thanks for being a valued Stately member!