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Stately has a rating of 3.7 stars from 504 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box, and great job. Stately ranks 19th among Men's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
We have loved using Stately! Everything fits! Is the comment my husband always says! When you are 6'5, things do not always fit. The sleeves and pants are always the right length. It has saved us more time and energy. It is the wardrobe hack you want for 2025. We like to move the new in and push the old out with each box! Over time, we are building a capsule wardrobe curated to perfection, based on previous selections. I would recommend to anyone who 1. Wants to look stylish. 2. Wants to save money 3. Wants to save time. 4. Wants to build a wardrobe. Do it! Enjoy the process and the compliments. Lori Shows
Sizing has been difficult. Shoe too narrow even though I said I wear a wide shoe EE. Pants have been too slim and our to baggy. Brands all seem to be from the same manufacturer. Would have liked to see some Northface jackets, Brooks brother suit line, and other high end clothing as Stately brands themselves. It is however fun getting a present for yourself now and then, just not fun if you have to go threw the trouble of returning items that are not your taste our don't fit correctly.
Very happy with 99%, fit has always been perfect. Quality is great.
Saw the ads, decided to try it and never looked back. Always excited when it’s time for a new box.
Date of experience: November 22, 2024
Clothing, shoes and accessory items miss the mark. Colors selected look horrible on me.
I want to modernize and be open minded to new ideas and styles. I think the styles selected for me reinforce old man look.
Date of experience: November 22, 2024
We’re sorry to hear the items didn’t work for you. Our goal is to help modernize your wardrobe with styles that suit your taste, so we’re disappointed to hear the selections didn’t hit the mark. We’d love to refine your profile and send options that better align with your style. Thanks for sharing your feedback, and we hope to improve your experience moving forward.
Who ever put together the November box was spot on! Loved everything!
Needed an update on the wardrobe as I am essentially dating again, with my wife!
Date of experience: November 22, 2024
So happy to hear you love the items you received! We are excited to send you more amazing items and can't wait to send you even more. Thanks for being a Stately member with us.
My stylist nails it every time. Everything always fits and looks great!
Because its wY better than stitchfix
Date of experience: November 22, 2024
So happy to hear you love the items we have sent you. Can't wait to send you more!
I choose Stately because some articles are out of my comfort zone and your company works with good quality brands. Comfortable clothing and delivered in a timely manner.
Date of experience: September 27, 2024
Very good, but just wasn't aware that the clothing runs small, so I'm asking if you could change my size too XXXL from XXL. Besides that EVERYTHING IS AWESOME with your products.
Date of experience: October 22, 2024
Thank you for your positive feedback! We are glad to hear you’re enjoying our products. We apologize for the sizing issue and appreciate you letting us know. We updated your size to XXXL so you are all set.
Please let us know if there’s anything else you’d like to adjust or if you have any other questions. We’re here to help!
I just received my Premium plan box with "bonus" items. The bonus items must be things everyone returned because they are atrocious and not anything in the category I requested. You also can't return them for exchange, I understand they were free, but if you send them back at all Stately will charge you a fee.
I asked for professional (vs casual) attire and received a button up t-shirt, polo, and flannel. The polo yes, but the others are not what I would consider professional at all. The pants were "slim" fit, which I specifically requested it not be, so they are going back as well. The watch was okay, kind of cheap looking but not terrible. I received "sneakers" that look like sneakers and again, aren't professional. I'm not sure if the stylist actually read anything I sent.
And I have to pay to return it, unless I wait and pay another $400 for the next box, then I can return from this box for free. Seems like a little scam. I won't be using them anymore.
Products used:
I kept the polo shirt and watch (watches are non-returnable). I did keep a flannel even though it wasn't what I would consider "professional attire" as it was supposed to be. Everything else went back, and I have to pay for shipping the return.
Date of experience: September 11, 2024
Thanks so much for your feedback! Our member services team is always here to help with our new policy changes. We always recommend to share this feedback with our team so we can see what we can do to make your experience better. If you have any issues with the exchange and want to proceed with the exchange please reach out and we are happy to help!
The clothes are good quality. The speed of delivery is great. The only thing I would change is they do not send me the correct sizes.
Date of experience: October 22, 2024
Thank you for your feedback! I’m glad to hear you’re happy with the quality of our clothes and the delivery speed. However, I apologize for the sizing issues you’ve encountered. Getting the right fit is essential.
If you could share more about the specific sizing concerns, we’d love to make adjustments to ensure your future boxes are a perfect fit. Thank you for being with us, and feel free to reach out to our member services team for any adjustments you may need.
I love to receive the box, usually, all the clothes look great! When I needed any assistance, all the members were super helpful and nice!
I chose because i wanted to make sure of the quality and looks and be open to try new looks
Date of experience: October 22, 2024
Thank you for your wonderful feedback! We’re so glad to hear that you love receiving your box and that our team has been helpful and supportive whenever you needed assistance.
It’s great to know that you’re enjoying the quality of our clothing and are open to trying new styles. We’re here to keep providing you with looks that you’ll love! If there’s anything specific you’d like to see in future boxes, just let us know!
This companies is terrible. The clothes are terrible, and you wiill not like 3/4 in your box. Also if you try to cancel they will try to make it as impossible as possible. Also, they will not refund you for anything. Had to dispute with my credit card to get refund and finally to cancel. They are terrible. DO NOT USE THEM.
Tip for consumers:
DO NOT BUY. You will hate your clothes, they will make it impossible to cancel, and will charge your cc whenever they feel, and will not refund. They are terrible. Customer service is horrendous.
Products used:
Presidential plan. and it is terrible. This company is terrible. DO NOT BUY THIS.
Date of experience: September 13, 2024
Thanks for your feedback! We did look into the emails and you did request to cancel and our team cancelled your account within the same day when you reached out via chat. We also offered another option for you and since we are a recurring subscription service members select their frequency upon sign up until your account is cancelled. If you have any other questions or need anything from us please let us know.
The clothes I received in my first box are premium quality. Very pleased with the service.
Date of experience: October 31, 2024
We’re so glad you’re enjoying the quality and happy with the service. Here’s to many more boxes you’ll love!
Love this. Customer contact can be as heavy as you like. They always want feedback and actually react to it. Price per item is cheap, and better than anything I would have picked.
Date of experience: September 14, 2024
Thanks for the love Franklin! So happy you love the items we send you and glad we can pick some items for you that push you outside of your comfort zone. Thanks for being a Stately member.
When I got my first job, I knew I wanted a clothing subscription box. After looking online, I chose Stitch Fix and I couldn't be more disappointed. The clothes were not my style at all and I was getting fall clothes in early August! Besides, the clothes inside wouldn't form an outfit (and I got outfit suggestions of more clothes I could purchase - instead of just sending them in my box). Also, I did not like the price and I got a 3XL button down shirt, even though I am a L. So, I quickly gave them up and tried Stately. I loved that the clothes inside made complete outfits and all the fit was amazing. Everything was my style and the price and value were great! I can't wait for my next box!
Date of experience: September 13, 2024
We are so happy you found us! Can't wait to keep sending you more amazing items for your job and thanks for being a Stately member.
I used them for a few months, and every single box had some issue. They sent me the exact same item multiple times. It's very obviously not "personally curated". Way overpriced, and any of their "bonuses" are a joke. Save your money and your sanity.
Date of experience: August 20, 2024
We're sorry to hear about your experience and the confusion regarding value. We see a member of our team has been in contact with you to assist with your concerns. We appreciate your time. Take care.
I received 5 packages so far in the last year and everything I received was just fantastic! No need to spend hours at the mall anymore, the great stylists they have do the shopping for you. 😁
Date of experience: September 13, 2024
We are here to make your life easier and give you more time to do the things you love instead of shopping! Thanks for being a Stately member.
I like the new options I have been sent and it has been a great way to update my wardrobe
Wanted to compare to the other options out there
Date of experience: October 22, 2024
Thank you for your feedback! We’re thrilled to hear that you’re enjoying the new options and that our service is helping you update your wardrobe. It’s great that you chose to compare us with other options, and we’re glad to have earned your trust. If there’s anything specific you’d like to see more of or any suggestions you have, feel free to share!
So obviously having new clothes sent to me is convenient, I'm not a shopper not great with fashion or colors. Setting up my style profile and communicating with the stylists, even as little as I do, gives them perfect insight with picking out clothes for me. I've received the Presidential a few times and the calls I get with that are awesome, kudos there. Stately's customer service is amazing, doesn't matter if it's with returns or accidental cancellations or one time I had an financial emergency come up and needed the money that was supposed to go towards clothing and they helped me with that as well. The clothes are always amazing, all of my favorite outfits come from stately: pants, shirts, button ups, even sport coats. I say 98% efficiency cuz I've had to exchange like two items for sizing reasons. Sometimes shirts are labeled one size but don't fit like that size, ya know. They have exposed me to colors I've never worn, styles I didn't know I needed in my life, options I didn't know I could wear confidently. Stately has really helped to improve my self worth and image a great deal. I'm no longer the T-shirt and jeans guy all the time. You all have upped my game! My last box was amazing! A pair of chinos, jeans, a few button ups, a shirt, a sport coat, and some really nice shoes. Probably $1500 worth of clothes and I spent $500 on a presidential box! Well worth it!
I choose Stately because I was looking for help with getting clothes appropriate for a new career field. A dress code in the business/business casual world. I had tried other sources for clothes but I felt like they were to Gen Z for me, not built on class. When I came across Stately I realized what I had been looking for: class, style, options, and fashionably relevant. I haven’t looked back and regret not being able to invest more in my clothing. While it is a great deal it’s also a large purchase, kind of, so I’m having to learn how to consistently invest in myself. Stately is amazing!
Date of experience: September 10, 2024
Thank you so much for your thoughtful and detailed review! It’s incredibly rewarding to hear how much you’ve enjoyed the Stately experience and how it’s transformed your wardrobe and confidence. We’re thrilled to know that the style profile, personalized touches, and calls from your stylist have been so helpful. It’s also wonderful to hear our customer service team has been able to assist you in meaningful ways when needed.
We’re glad you’ve discovered new styles and colors that work for you—stepping outside of your comfort zone can make such a difference! And while sizing can sometimes be tricky, we appreciate your patience with exchanges and will keep working to improve that aspect of our service.
It’s amazing to hear how much value and variety you’re finding in the Presidential box, and we’re excited to continue delivering outfits that help you feel and look your best. Thank you for letting us be part of your style journey—you’ve definitely upped your game, and we couldn’t be happier to support you!
Stately's business practices and customer service are subpar. They refuse to listen and they are essentially stealing money by hiding behind their "terms of service ". I never received a notice of auto renewal and as soon as I saw the charge I called them to cancel. No order was fulfilled nor was it shipped. Shady business practices all around.
Date of experience: August 15, 2024
We apologize for the confusion. Your renewal reminder was in fact sent on 8/13/24 and your cancellation request was not made until after your renewal took place on 8/15/24, which is outside of our cancellation policy. We see a member of our team has been in contact and they will assist you further. We appreciate your time.
My parcel has still not been delivered. It's 3 weeks since you took my payment and one week since the first scheduled delivery date but still no sign of my package. I am receiving little help from your staff.
Range of clothes and previously I have been very happy with the subscription.
Date of experience: July 26, 2024
We are so sorry to hear this Kenneth! It looks like our member services team assisted you with this and provided an update on your package. Once we ship out packages they are in the hands of the courier and out of our control unfortunately. However, we want to make sure all of our members are happy so if there is any sort of delivery issue we always try our best to make it right. So glad you were able to receive your package this week and if you have any questions please let us know!
Clothing received thus far has not reflected my style choices. Website has limited ability to select style and calling does not allow for any direct communication. There is an option for direct interaction but the price point is too high. I've tried StichFix before and prefer the entire online presentation, styles, and quality. I've repeatedly tried to reach out to Stately and I find them unresponsive to phone and email requests for style modifications. Depending on this next shipment, I may cancel my membership.
The service initially looked appealing from the website.
Date of experience: July 26, 2024
Thanks for your feedback Donald! We looked into the communication when you reached out and our member services team was able to respond to all of your inquiries. We are a bit different than our competitors where we provide a personalized service where you can share special requests with your stylist via your style profile and additional style preferences. This is where you can add notes and inspiration photos so your stylist knows what you are looking for. Our member services team is also readily available during business hours via live chat, phone and email for any questions or notes you would like to add to your profile. If you want to speak directly to your stylist we do recommend our Presidential package which allows for a consultation call on every order, but it is the highest tiered plan we do have. We really appreciate you as a member and if there is any other feedback you have of ways we can improve our service please let us know! We appreciate you as a member!
After a couple shipments I must say I am impressed! The choice of items ranging from watches to blazers, to shoes, dress shirts have really hit the mark. There were a minority of items that didn't quite fit perfectly but for the most part measurements provided in the style profile were enough.
I began to outgrow and wear-out my previous wardrobe from my student years and needed an upgrade but didn’t know where to start. Glad I found Stately.
Date of experience: July 20, 2024
We're happy we could contribute to this next chapter in your life, Ramone and that our team has been hitting the mark every time with the dress shirts which are a key staple to anyone's wardrobe update. Thank you for trusting our team to find the right fits! Stay Stylish!
Hi. While I'm not necessarily opposed to this order, was hoping for some walking shorts, and maybe a different color shirt. White shoes make me nervous if they get dirty.
Date of experience: August 13, 2024
We appreciate the feedback and would be happy to accommodate an exchange to get you items you feel more comfortable wearing. A member of our team will be in contact with you in the next 24 - 48 hours to assist with this request. We appreciate your time and the opportunity to make things right.
This company is a complete scam! The clothes were horrible quality and kept charging me well after I cancelled! Customer service was a nightmare
Tip for consumers:
Scam
Products used:
Nothing
Date of experience: August 16, 2024
We apologize for the confusion. We see a member of our team has confirmed you were outside of our Cancellation Policy and has addressed your concerns. Please feel free to reach out if you need further assistance with an exchange. We appreciate your time. Take care.
I've loved all the boxes I've received. However, this last one is my favorite so far. Absolutely loved the fit on the jeans as well as the shoes and shirt combinations. Changed my profile to a more casual style and am very happy I made that switch.
Date of experience: July 3, 2024
Good fits from head to toe. Win. Win. Win. Thanks for the love and appreciation Richard! We look forward to styling your next box soon! :)
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
Stately has cemented itself as the #1 men's personal styling service. Four scores and seven years ago we set out on a mission to help men look and feel their best. With over a 100,000 satisfied customers to date, the top brands in men's fashion, and value that would make Scrooge McDuck leap with joy, it's no wonder Stately is the fastest growing fashion destination for men.
Close to 100%! We would love to see what we can do to make things amazing for you. If you have any feedback feel free to share it with us so we can make it happen!