- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Stately has a rating of 3.7 stars from 505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box, and great job. Stately ranks 20th among Men's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Statelymen has been a very nice surprise! Of course, I was a bit skeptical at first, but my skepticism was immediately laid to rest after receiving my first order! If one takes the time to be detailed with their preferences, the stylists will absolutely nail your box! I am a super satisfied customer and have no intention of ever not using Statelymen!
Sizing has been difficult. Shoe too narrow even though I said I wear a wide shoe EE. Pants have been too slim and our to baggy. Brands all seem to be from the same manufacturer. Would have liked to see some Northface jackets, Brooks brother suit line, and other high end clothing as Stately brands themselves. It is however fun getting a present for yourself now and then, just not fun if you have to go threw the trouble of returning items that are not your taste our don't fit correctly.
The clothing and accessories arriving have been on point and well coordinated. Every item is immediately put into the outfit rotation...
Evaluated other services and Stately came out on top.
Date of experience: June 4, 2024
Please do not ask for a review of my experience with your company 10 days after I have paid over $340 for a box and haven't even been shipped anything.
I don't have time to shop in my current schedule.
Date of experience: October 16, 2023
Kind of annoying that I'm charged almost two weeks before I get any product. I also use Stitch Fix and they don't charge me until after a week of receiving
Good product
Date of experience: July 13, 2023
We are so sorry about this! It typically does take 5-10 business days for your boxes to ship since we do wait for the items to arrive that we order for boxes from our brand partners. Unlike other services, we just charge a one time monthly fee and no other styling fees or mark ups on the clothes we send. We are happy you like the products and are still a member with Stately!
Loved the pants and shirt combinations. Looking forward to wearing them this summer! Helping me clean out the old and bring in the new!
Date of experience: June 5, 2024
Very good choices and delivery is great. Very happy with the whole experience. The value for cost is outstanding. Get lots of compliments
Date of experience: June 7, 2024
My stylist knocked it out of the park yet again. My wife loves the outfit and says that she will never let me shop by myself anymore. Thank you for making me look great
The ease and style choices
Date of experience: September 29, 2023
Thanks for the love Jeff! We are so happy you and your wife loves the items you were sent. We will share this feedback with your stylist and send you more amazing items. Thanks for being a Stately Member!
Very disappointed with Stately's lack of concern in customer service. I received 1st package, and only one pair of pants fit. My initial package was held up because my concierge needed more information on my profile. My credit card was charged before getting this info, first bad sign. I updated my profile with all info they requested, and somehow my personal shopper sent one shirt, small size and another in XL. My profile clearly states XXL.
Another big concern and disappointment was the clothing material sent was cheap, nothing close To the quality Stately promotes on their site.
Unbeknownst to me, I was setup on a auto reorder when I made my first purchase. I noticed another charge from Stately hit my CC, and I immediately started emailing concierge to cancel my order. I sent five+ emails expressing my frustrations and pleading w/ Stately to not ship 2nd order and to credit my CC. I never received a real email, same auto reply every time and was unsuccessful getting this order canceled.
It's obvious Stately is a money grab setup, with zero interest doing the right thing, customer service doesn't exist!
BUYER BEWARE! You will be setup on auto reorder each month, after placing your first order. I'm still trying to figure out how this got past me, has to be something in small print (auto monthly reorder). Stately throws a bunch of cheap clothes in a box and will do nothing to remedy incorrect sizing, and they will definitely not work with you in anyway to cancel 2nd order, when attempting this before 2nd order was shipped.
Tip for consumers:
Stately is a scam! Strongly advise not use this site for purchasing clothes, impressive website, but nothing true or accurate.
Products used:
Only one pair of pants fit, everything else sent was not my size.
Date of experience: March 3, 2024
We're sorry to hear about your experience. We see a member of our team has been in contact with you to assist with this matter. We appreciate your time. Stay Stylish!
I've tried several subscriptions services. This is the one that works for me. The clothes look great, and they are high quality. Great, name brands too.
Date of experience: June 30, 2023
Thanks for the kudos Brent and for loving our service! Stately will always send you top mens wear brands to look great all year long!
I was very excited to start my subscription with Stately. The idea of having a personal shopper was otherworldly. I always felt like I had a good sense of style but when I started to look at my closet, it was mostly blacks, grays and jeans. So when I got my first shipment, it was very well put together. I have never really been a flannel guy but the push the envelope for me. I tried it on, and my family stated that it looked pretty good! So I was pretty excited to receive my next shipment. Lo and behold, another flannel shirt, and more jeans. This net box also had some pretty stylish gray boots which I would've never purchased. But again I did like the overall flow for the most part. The next month another shipment came and oh my gosh another flannel. In addition, the layers that they included over the three month. We're all fairly much the same just different colors. I felt as though there was not a lot of creativity going on. I went online and left my feedback and basically stated please don't send me any more flannels. The next month I got two flannels lol. So I think pretty shortly after that, I cancel the subscription. I still like the thought of a personal shopper, but I'm not sure if this particular model work for me.
I love the idea of having a personal shopper to push the envelope and challenge my overall look.
Date of experience: July 5, 2023
First, I asked for blazer/sports coat - didnt get it. First I was told you dont have them but you sell them seperately so are you misinformed or was I lied to? Second, I asked for pants, didnt receive pants. Why was I ignored? 3) you gave me shorts that almost perfectly match other shorts you've given me in the past. This was lazy work. 4) most egrigous - you gave me a T-shirt! Why would I want a T-shirt? I dont buy your boxes to get T-shirts!
I am really questioning if your service is best for me. Again, very disappointment.
Date of experience: July 28, 2023
We are so sorry to hear this is the experience you had with our service! We want to make sure your preferences are followed sizing and style wise and we are so sorry we missed the mark. We are glad you reached out to our member services team so we can share this feedback with our styling team. We are happy to help in any way if you would like to share any additional feedback with us!
High end clothing. Great fits! Great selection and style. Clothing price is always over retail according to tags.
They’ve never let me down. I wanted to try another service but Stately’s class and service goes above and beyond.
Date of experience: June 5, 2024
I am a return member to Stately. I missed the product, efficiency and customer service. In a World of online services, Stately is one that can stand by their brand. Bravo!
Date of experience: September 28, 2023
Thanks for the compliment Brett! We try our very best to make sure all around our service is stellar and it makes your life just a bit easier. Thanks for coming back and hope to have you as a member always!
It seems that my fashions correlate with my age. I'm not an "old" 58. More of a European aesthic is my scene.
Lack of variety in the malls.
Date of experience: June 4, 2024
I like the stylings and matches. Sometimes clothes need to be exchanged, (Sizing), but The exchange and customer service is very good
Date of experience: June 4, 2024
I'm new to Stately and have received three boxes. I've been satisfied with all three, but this last one was fantastic! I choose my "look" and I love every single piece!
I don't particularly like to shop, and there are no men's stores where I live. I thought I'd give Stately a try and thus far I've been satisfied.
Date of experience: August 1, 2023
We love to hear it Mark! We are so glad to hear you are enjoying our service and we are so happy to have members like you who enjoy our service as much as we do.
Customer service in regards to picking clothing items for the customer is poor. I have received duplicates of items already sent on a number of occasions despite updating my preferences. Sad
It use to be a great service. Now the fire is not there
Date of experience: July 31, 2023
We are so sorry about this Arthur! We would be happy to look into this for you and it looks like you have not reached out to our member services team. We will be sure to share the styling feedback with our styling team who curate the boxes for you. We are so sorry there were items you were not a fan of and we will be reaching out to you within the next 24 hours so we can make this right!
Received some great summer clothes with the ability to create three different looks for casual or a date night.
I liked the look, the price and the ability to cancel or skip shipments.
Date of experience: June 6, 2024
GGeat set of clothes in this box. Not what I would've picked for myself but, everything looks great. Very happy
Date of experience: June 13, 2024
When orders are shipped, no notifications are given. Payment is withdrawn from accounts before product is shipped and can be inspected.
I wanted a better alternative to Stictch Fix; sadly this isnt much of an upgrade.
Date of experience: June 4, 2024
Tried Stately and never looked back. The clothing picked is great and I always get compliments. Would recommend to anyone looking to upgrade their wardrobe.
Wanted to try something new and plus I suck at shopping
Date of experience: July 8, 2023
That's what we love to hear Erica! We will be sure to pass along the kind words to your stylist so we keep sending you amazing items in your boxes! Thanks for being a Stately member.
I get a belt in every shipment. I don't need that many belts. I wish you would offer a little more variety in what you send
Date of experience: June 5, 2024
Although some of the clothes were decent, my experience with Stately is the worst I have had with a company. I was charged a significant amount of money without warning when I was not expecting it; I have had more technical problems with Stately's website than any other I've shopped on, and I believe this to be the cause. Whatever the reason it happened, I let Stately know immediately that there was a mistake and that I did not order anything. Despite having weeks, customer service refused to do anything to resolve the situation, and I now have a box of clothes I did not order and do not consider my property sitting in my garage. I am open to speaking with Stately further, but currently feel I have been deliberately scammed, and am in contact with my bank over the matter.
If you are considering ordering from Stately, read their terms of service in its entirety; there is no official way to return items, no matter the circumstances. It is very easy for them to ignore changes to your subscription and then claim the right to take and keep your money, and other reviewers say that have had difficulty cancelling as well. Unless you would not notice over $175 disappearing out of your account all of a sudden, I recommend avoiding Stately.
Tip for consumers:
Many of the shirts are flimsy, and a button fell off the first shirt I opened before I even put it on. Stately will exchange a few items from every order, but often sends a different item back, and sometimes a different item that is still the same wrong size, defeating the purpose of the exchange.
Products used:
I have used a few shirts, pairs of pants, and a pair of shoes. Some of the shirts and a belt do not fit, but Stately would not exchange them for the correct size.
Date of experience: December 28, 2023
Thanks for your feedback Cody! We are so sorry you were not happy with the box you were sent. We are a recurring subscription service and we did let you know this prior to placing your first order. For this last box we even offered you a discount that was processed since there was no response from you. If you have any other feedback for us please let us know and we are happy to help!
I have been impressed with the stately products and service. Even when I have returned an item the service department has been very responsive
I used another service before that didn’t provide the same quality
Date of experience: June 4, 2024
The material has not been great. The sizes have been strange. A XXL that is too large and then the next one that is too small.
Date of experience: June 4, 2024
Most items were great and in keeping with my settings. A few odd selections though. Overall, good product for the money.
Great introductory offer.
Date of experience: June 4, 2024
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
Stately has cemented itself as the #1 men's personal styling service. Four scores and seven years ago we set out on a mission to help men look and feel their best. With over a 100,000 satisfied customers to date, the top brands in men's fashion, and value that would make Scrooge McDuck leap with joy, it's no wonder Stately is the fastest growing fashion destination for men.
We are so sorry to hear this William! Our member services team will be reaching out shortly to give you an update on your box and to answer any questions you may have. Thanks for being a Stately member!