Stately has a rating of 3.7 stars from 504 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box, and great job. Stately ranks 19th among Men's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Statelymen has been a very nice surprise! Of course, I was a bit skeptical at first, but my skepticism was immediately laid to rest after receiving my first order! If one takes the time to be detailed with their preferences, the stylists will absolutely nail your box! I am a super satisfied customer and have no intention of ever not using Statelymen!
Sizing has been difficult. Shoe too narrow even though I said I wear a wide shoe EE. Pants have been too slim and our to baggy. Brands all seem to be from the same manufacturer. Would have liked to see some Northface jackets, Brooks brother suit line, and other high end clothing as Stately brands themselves. It is however fun getting a present for yourself now and then, just not fun if you have to go threw the trouble of returning items that are not your taste our don't fit correctly.
I'm glad that I am able to return the items I do not want. My boxes are typically half horrible and half home run. I will continue for a while but until I purge my old clothes, it's getting pretty tight. The quality is questionable on some items as they don't seem to look the same after one trip to the laundry. For a shirt to cost $125 and not make it through a wash cycle is a concern, and of course, then it's too late.
Convenience, getting outside the box.
Date of experience: October 23, 2024
I like the clothes a lot. I have been able to branch out of my "norm" and use some new styles. The issue is that (for example) I have asked that my pant size change to 32 versus 33. I have asked three times and yet they keep sending me the wrong size. I also noted that I live in Florida and it's Summer. Why would they send me a black suit coat. I don't need suit coats, I said that previously, they keep coming.
The shoes they send every month are nice, but how many can I possibly wear? It would be nice to be able to mix it up a bit. Overall the quality is good. I will keep the service so long as they start LISTENING to my requests.
I don't have time to shop, I wanted to branch out my style. I like trying new combinations.
Date of experience: June 4, 2024
I had high hopes for Stately Men, but unfortunately, my experience was far from satisfactory. While the clothes themselves were nice, the return process was a nightmare that ultimately led me to cancel my subscription.
The main issue is their incredibly complicated and user-unfriendly return policy. When I needed to return items, I couldn't find any clear instructions on their website. It's as if they intentionally make the return process difficult to find or use. Even when I did manage to initiate a return, I was left guessing how to actually send the items back. I resorted to using the original box the clothes came in, hoping it would suffice.
After dealing with this frustrating process a couple of times, I decided to cancel my account. However, they had already sent another shipment. When those clothes didn't fit, I was shocked to learn that I couldn't return them without paying an extra fee. This felt like a slap in the face after all the trouble I'd already been through.
In conclusion, Stately Men is a hard company to deal with. Their lack of transparency and customer-unfriendly policies make what should be a convenient service into a headache-inducing ordeal. Save yourself the trouble and avoid this company. You'll likely regret going down this path, as I did.
Tip for consumers:
The returns process is impossible.
Products used:
Belt, shirts, pants
Date of experience: November 12, 2024
Thank you for sharing your experience. We're truly sorry to hear about the challenges you faced and understand how frustrating this must have been. Your feedback is invaluable, and we’ll use it to improve our processes to ensure a smoother experience in the future. If you’re open to discussing this further, please reach out—we’d love the chance to make things right.
I tried another box before. They flat out didn't listen to my needs. It was summer time 90+ weather. They kept sending me flannels sweaters and pants. They were ok for the future but it was summer. I wanted cool clothes to go out in in the moment not 5 months down the road. My First box was what I wanted a cool style for a guy in my 30s. That fit the time of year.
Date of experience: October 30, 2024
Glad to hear your first Stately box hit the mark with the style and season! We’re all about getting you pieces that fit both your vibe and the weather. Thanks for sharing—feedback like yours helps us keep the focus on what really works for you!
Quality is good for the price paid; not all garments fit me well as a shorter guy; good for limited attempt to expand your wardrobe
Ads on Instagram
Date of experience: December 18, 2024
Thank you for your feedback! We're glad you found the quality satisfying. We understand fit can be tricky, especially for shorter frames, and we’ll continue working to improve our offerings for all body types. Appreciate you giving us a try to expand your wardrobe!
Your "design consultants" are not very good at what they do. Either they can't read or they don't follow instructions. Also, I've NEVER received so many XXL shirts that fit like shirts for little boys. Terrible
I tried them, gave them a second chance, and was disappointed every time. It’s just not worth the hassle. Also, shipping is slow and expensive. This is just overpriced garbage, like so many other products nd services out of CA.
Date of experience: October 21, 2024
Thank you for sharing your experience with us, and I’m truly sorry that our service didn’t meet your expectations. We always aim to follow our members' style preferences closely, and it’s disappointing to hear that we missed the mark on sizing and instructions in your case. I understand how frustrating it must be to receive items that don't fit or align with your requests.
I also apologize for any delays in shipping; we're always working to improve both our service speed and consistency. Your feedback is important to us, and we’ll use it to make improvements in these areas. Our member services team will reach out to you to make this right.
My past experiences were great on pants & jackets & shoes, not great on belts and shirts. But this new box was great! Good looking shirts and a belt that fit!
Cancelled a past membership but came back to try out better name brands.
Date of experience: November 22, 2024
Thank you for sharing your feedback! We're thrilled to hear you've had great experiences with our pants, jackets, and shoes, and we're so glad this latest box hit the mark with shirts and a belt that fit well. Your feedback helps us improve, and we’ll keep working to make sure every item in your box is a win. If there’s anything more we can do to tailor future selections to your preferences, let us know—we’re here to help!
The shirt and jacket sizes sent to me have mostly been too small. The shoes have been a nice surprise. The watches are junk. Overall just a so so experience.
Date of experience: November 22, 2024
Thanks for your feedback Eric! If you are not a fan of the items we can exchange them for you. Feel free to reach out to our member services team so we can help make your experience even better. We can also update your sizing if needed to help with that. We appreciate your honesty and are glad you are a Stately member with us!
I had a shirt that completely misshaped after being washed in cold water, low heat dry… and then got two more items of the same brand despite my issue.
I got charged $40 for a shirt because I initially was going to return it (with another item) but then asked to only return the one item.
I have asked for a refund and was told no.
I will be exploring other companies because this is a very disappointing experience.
For these prices, nearly $200/mo, I expect better quality and service.
Once they have your money, don't expect to get it back.
Seemed like a premium product. Sometimes products were good - but the gamble isn’t worth the hassle.
Date of experience: October 22, 2024
I’m truly sorry to hear about your disappointing experience. It’s concerning to know that you received items that didn’t meet our quality standards, and I understand how frustrating it must be to feel that your concerns weren’t addressed properly.
We strive to offer premium products and customer service, so I apologize for falling short in your case. Our member services team will look into your situation further to see how we can make this right for you.
One box will be good, next will be a horror show. Some of the ugliest items they don't even let you return.
Date of experience: December 21, 2024
Received my first Regal package and was provided a good variety of clothing, belt and mid-rise boot. The brands are well known and everything seems to mix well together and coordinate. Look forward to seeing a more business blend of clothing for my next package.
Date of experience: October 25, 2024
Thank you for sharing your thoughts on your first Regal package! We’re delighted to hear that you enjoyed the variety and quality of the items included. It’s great to know that everything coordinated well together! We appreciate your feedback about a business blend for your next package and will keep that in mind for your future selections.
Whenever I've had an article that I was not happy with or needed an exchange their team members were very helpful and supportive throughout the process and until ireceived my replacement item!
I've been a customer for over a year and I've never been disappointed so far!
Because they offer great value for the items included in their monthly boxes!
Date of experience: October 22, 2024
Thank you so much for your kind words! We’re thrilled to hear that our team has been able to support you effectively with exchanges and that you’ve had a positive experience throughout your time with us.
We truly appreciate your loyalty over the past year and are glad you feel you’re getting great value from our monthly boxes. If there’s ever anything more we can do to enhance your experience, please don’t hesitate to reach out!
My first box was AMAZING 👏🏾 🤩 just by giving them the size I wear and telling them how I like to dress...THEY DECKED ME OUT! Do you hear me baby I can't wait to get my next box. I got a couple of my family members and friends trying them out now!. THANK YOU STATELY 😊 HAPPY CAMPER HERE!.
Date of experience: November 12, 2024
Thank you so much for your incredible review! 🎉 We’re overjoyed to hear how much you loved your first box and that we nailed your style preferences—your excitement is contagious!
It’s amazing to know you’re spreading the word to family and friends. We’re thrilled to have you as part of the Stately family and can’t wait to impress you with your next box. Thank YOU for trusting us with your wardrobe! 😊
Here’s to more amazing outfits and happy camper vibes! 🕺✨
For the first time in 2 years with Stately, I am thoroughly disappointed in the box I received today. Almost none of it is something I would want to wear. I specifically asked for business clothing this time, as opposed to the casual boxes I've been receiving, and instead all of this new box is casual. I can't wear any of it to the office.
I have figured out that you don't have the actual stylists take the consultation calls anymore - something that is disappointing in itself - but it is problematic when the receptionist who does the call gets it so utterly wrong. I specifically asked for a sport jacket and I got outerwear instead, an ugly "Taylor Vintage Heritage Waxed Canvas Jacket." I will not wear this; I don't need another piece of outerwear. I did not remotely ask for this.
The Chelsea boot is too similar to the chukkas I received last time.
The colors of the rest of the garments are most drab and boring, with the only exception being the Liverpool Button Mock Neck Sweater.
In previous boxes I've received classy, elegant dress shirts, which I need more of. Instead, I got yet another Henley and another short sleeve pocket tee. The Taylor Vintage chino is a casual pair I've gotten probably five times before. Don't you offer higher quality pants? Too casual.
The beanie and socks are fine, but I'm not a two-year Stately client to get accessories. You will have to rectify this mess or I am canceling my subscription. I am sick and tired of notetakers' miscommunicating my wishes and/or the stylist misinterpreting what I am saying.
This was such a let down. Please fix this.
Because you used to do a good job
Date of experience: December 2, 2024
First off wanted to thank you for the time you took to share your thoughts, while we hate to hear this it give us areas where we can improve. Secondly, we wanted to let you know our member services team is on it and will give you a call to chat about this so we can make this right. Thanks for being a Stately member!
My curator has gotten my size and fit dialed in right. Most every piece is tailored to my size and athletic fit. Quality brands on all clothes and shoes, too. Thanks!
Date of experience: November 22, 2024
We’re so happy to hear that your curator has nailed the sizing and fit for you! It’s great to know that the tailored pieces and quality brands are meeting your expectations, especially for an athletic fit. Thank you for taking the time to share your feedback—it means a lot to us. We’ll keep working to ensure each box is a perfect match for you!
Am walking in style confidence and shoulders high... I love owning my confidence and stately delivers the needful
Coz they deliver
Date of experience: December 24, 2024
Thank you for your amazing feedback! We're thrilled to hear that Stately is helping you walk in confidence and style. Here's to many more outfits that make you feel your best! 👏
The outfits are matched nice just wish accessories were of better quality,ie watch bands to small and simple
No time to shop and match waredrobe
Date of experience: December 19, 2024
Thank you for your feedback! We're glad you like the outfit pairings and appreciate your thoughts on the accessories. We’ll pass this along to our team as we work to improve. Thanks for sharing!
Ive asked you not to send me any more blue, gray or brown Sport Jackets. Lo and behold my latest order had... you guessed it a Blue Blazer
Seemed like a good idea
Date of experience: November 25, 2024
Thank you for your feedback, and I’m truly sorry to hear that your latest box included an item you specifically requested to avoid. This isn’t the experience we aim to provide, and we understand how frustrating it is to feel like your preferences weren’t taken into account. We’ll review your style profile and notes to ensure this doesn’t happen again. Please don’t hesitate to reach out so we can address this and make it right for you.
I have received essentially the same thing every order. I now have the same pair of pants in 6 different colors. At least the shirts are different. For a bit I was also getting shoes - again, I now have the same pair of shoes in 3 slightly different shades of brown. To get anything interesting you need the top tier but to do that means you will get a lot of repeats.
Date of experience: October 22, 2024
Thank you for sharing your experience with us. I’m sorry to hear that you’ve been receiving similar items in your orders. We strive to provide a diverse selection that keeps things fresh and exciting, so it’s disappointing to know we’ve missed the mark in your case.
Your feedback is invaluable, and I’ll pass it along to our team to ensure we enhance the variety in our selections. If you have specific preferences or items you'd like to see more of, please let us know via email—we’d love to tailor your future boxes to better suit your style!
Thank you for your patience, and we appreciate having you as a member.
I've tried multiple clothing subscription and Stately is by far the best! I'm amazed by the quality. I cant stop wearing the new pants. So comfortable! Highly recommend everyone to try it.
Date of experience: October 31, 2024
We love hearing this—thank you! So glad you’re enjoying the quality and comfort of your new pieces. Happy styling, and thanks for the recommendation!
I find this convenient. Not a lot of communication though. I have returned 2 items and never heard back...
Convenience. Value
Date of experience: November 22, 2024
Thanks for your review Gil! We are glad to hear the style and fit gets better and better after every box. If you have any notes you want to share with your stylist to nail your packages feel free to add them to your style profile. Thanks for being a Stately member we truly appreciate you!
I think that the outfits that are put together are okay. Sometimes the boxes are awesome and other times the boxes completely ignore the style choices that I have marked in my profile. I find myself having to return items in almost every box I receive. The return process is easy but it takes so long to replace items that I have already paid for. For example, I returned a couple of items on Oct 12th... I am writing this review on Oct 26th... The time between returning and replacing items is way too long.
I choose stately because it is really the only box that caters to higher end clothing and business attire.
Date of experience: October 26, 2024
Thank you for your honest feedback. I’m glad to hear you appreciate the higher-end clothing we offer, but I’m sorry to learn that some of your boxes have not aligned with your style choices. We strive to curate outfits that reflect your preferences, and it’s concerning that this hasn’t always been the case.
I also understand your frustration with the exchange process and if you have questions about it please feel free to reach out to our member services team. If you have specific style requests or items you’d like to see in future boxes, please don’t hesitate to reach out. We appreciate your patience and hope to provide you with a better experience moving forward!
Recently, I had the pleasure of experiencing the exceptional styling services offered by Stately, an online cadre of professional stylists that truly sets itself apart from local boutiques. From the moment I signed up on their site, I was drawn in by the user-friendly interface and the promise of a personalized styling journey.
After a brief consultation where I shared my preferences and style goals, my assigned stylist reached out to me. Her enthusiasm and knowledge were immediately evident, making me feel valued and understood. What stood out most was the convenience of the entire process. Stately's platform allowed me to browse an impressive array of high-quality garments and accessories curated specifically for me, all from the comfort of my home.
The stylist at Stately took immense pride in her work, meticulously selecting pieces that not only reflected my style but also enhanced my individuality. Each item was crafted with exceptional quality, ensuring that I felt comfortable and chic. As she presented her curated outfits, she provided thoughtful insights and styling tips, empowering me to mix and match pieces creatively. The ease of shopping with Stately transformed the typical styling experience into a delightful adventure. I appreciated how effortlessly the platform allowed for communication and feedback, giving me the confidence to explore styles I had never considered before. I truly felt like I was in the hands of a professional who aimed to elevate my appearance while celebrating my unique fashion sense.
When my personalized box arrived, I was thrilled to find a selection of stunning outfits that I couldn't wait to try on. The excitement didn't just come from the clothes, but from the knowledge that I had collaborated with a stylist who genuinely cared about my appearance and confidence. Thanks to Stately, I left feeling rejuvenated and ready to showcase my new wardrobe.
This experience reinforced my belief that styling can be enjoyable and effortless when coupled with superb service from a talented team like the one at Stately. They elevate the online shopping experience by not just selling clothes but transforming the way individuals express their style.
I chose Stately for several key reasons:
Professional Expertise: Stately's stylists have extensive fashion knowledge, ensuring I received expert advice tailored to my needs.
Convenience: The online platform offered a seamless experience, allowing me to access styling services from the comfort of my home.
Personalized Service: Stately takes the time to understand my unique style, providing outfit recommendations that truly reflect my preferences.
Quality Products: I was attracted to Stately’s focus on high-quality clothing, guaranteeing that I invest in durable and stylish pieces.
Empowerment: Stately celebrates individuality, helping me feel confident and empowered in my personal style.
Overall, Stately combines professional guidance, convenience, and quality, making it the ideal choice for anyone looking to enhance their wardrobe effortlessly.
Date of experience: November 25, 2024
Wow, thank you so much for your glowing review! We’re delighted to hear how much you enjoyed your styling experience and the care your stylist put into curating your box. It’s incredibly rewarding to know that we’ve made shopping enjoyable, empowering, and convenient for you. Your kind words inspire us to continue delivering personalized, high-quality service. We’re so excited to continue helping you express your unique style in the future!
Love the quality of the clothing which is hard to come by these days. The stylist did a fantastic job on picking out pieces to my liking. Overall great service and continue to use Stately.
Date of experience: October 30, 2024
We’re so happy to hear you’re loving the quality and style picks! We’ll keep working hard to make each box just right for you.
I have tried other clothing and styling services similar to Stately, but when I received my first box I noticed this was different and upon opening my box and trying each piece that this was a top of the line service. I could tell my box was specifically tailored for me based on my profile preferences, likes, dislikes, and overall personality. I am extremely happy and I just look forward to getting my next box.
Date of experience: October 10, 2024
So happy to hear this Vinny! We can't wait to keep sending you some amazing items. Thanks for being a Stately member with us!
As a long-time subscriber, I've consistently encountered frustrations with the service. Despite updating my style profile multiple times, the selections rarely align with my preferences. My requests are often ignored, and the profile doesn't seem to stay saved in their system.
While the customer service team is polite and willing to process exchanges, the turnaround time is lengthy—typically 2-3 weeks—which is inconvenient, especially when planning for travel. The exchange process involves repetitive email communication without much improvement in the outcome.
I've noticed a lack of variety in the brands I receive compared to those prominently advertised. Over several years, I've only received a handful of items from brands like JACHS and Ben Sherman, but none of the premium options highlighted in their marketing.
What's most disappointing is the lack of attention to personal notes or preferences. Despite emphasizing my need for business casual, slim-fit clothing, I've repeatedly received relaxed or baggy styles that don't fit my wardrobe needs. For instance, I've received multiple items from "Tailored Vintage," a brand that doesn't reflect my stated preferences and seems out of place for the service's advertised offerings.
The concept of curated clothing deliveries is appealing, and it does save time compared to traditional shopping. However, the persistent missteps and lack of alignment with customer needs make the experience more frustrating than beneficial.
I hope the service improves its personalization process and delivers on the promises made in its marketing. Until then, I'll need to reconsider my subscription.
Not answering this as you should read the above.
Date of experience: November 26, 2024
Thank you for sharing your detailed feedback. We truly value you as a member and appreciate the time you've taken to outline your experience. We're sorry to hear that your selections haven't consistently aligned with your preferences and that the exchange process has been less convenient than expected. We did look into this and did see that our member services team added some notes to your profile to make sure your stylist is sending items that match with what you are wanting to receive.
Your comments regarding brand variety, fit, and attention to personal notes are especially important to us, and we’re actively working on enhancing our personalization process to better meet our members' needs.We understand how essential it is to receive items that match your style and expectations, and feel free to reach out if you have any other feedback on how we can enhance your experience with us moving forward. Thank you for your honest feedback—it helps us grow and improve.
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
Stately has cemented itself as the #1 men's personal styling service. Four scores and seven years ago we set out on a mission to help men look and feel their best. With over a 100,000 satisfied customers to date, the top brands in men's fashion, and value that would make Scrooge McDuck leap with joy, it's no wonder Stately is the fastest growing fashion destination for men.
Thank you for your honest feedback! We’re glad to hear that you appreciate the exchange policy and that you’ve had some hits with your boxes. However, I’m sorry to learn about the quality concerns you’ve encountered, especially regarding the durability of the items after washing.We take quality seriously, and your comments will help us address these issues with our team. If you have specific items in mind, please feel free to share those details, as we want to ensure you have a great experience moving forward.
We appreciate your support and look forward to helping you find more pieces you love!