Stately

Stately recently sent me a pair of chinos, while a different brand, were the same size and color as ones sent to me in the previous box. So I have to go through the process of returning it and waiting for a replacement. I've been happy with the boxes so far, but this instance left me kind of "meh."

I tried stately for six months and it has been a disaster. I have received boxes that had the identical items, the wrong sizes, and poor quality styles. When I went to have exchanges occur, they took forever and lost one of my boxes in the mail. I would not recommend this service to anyone

I live in a rural area where "Walmart" and "Target" are the biggest retailers of clothing. Stately's stylists picked out clothing that was appropriate for both professional and casual situations. These packages contained quality products and reputable brands that would not be easily accessible for me.

Stately should share the contents of upcoming shipments with customers prior to shipping to confirm the items will be well received. Instead, your customer just has to trust that whatever they open up they will love. I've now received my third shipment as a monthly Presidential customer. Last month I received a cheap looking watch in my box and I shared the feedback that I did not need another watch (and that it also felt cheap and flimsy). Not only did I receive another watch in this month's Presidential box, it was the exact same watch (brand, color, style - exactly the same)! So now I have two of the exact same cheap watches from Stately and they won't let me return or exchange either one. (Item was listed as non-exchange when I went to fill out an exchange request). Also you make the exchange process way too difficult. I travel a lot for work, and only offer a fast 5 day window to request an exchange (you do not allow returns for a refund), and by the time I returned home last month I had less than two days left and missed the request window. (Which I learned on day three when I went to request a return of the first watch). So now I have a suit and two watches I don't like and would have not purchased on my own.

The clothing and accessories, especially the shoes, are stylish and well made. In order to put together outfits like I am receiving, I would have to go to several different stores. This service saves me a great deal of time and money plus, it saves me from the frustration of having to pick through rack upon rack of clothes. Through this service, I am slowly accumulating a more elevated wardrobe.

Horrible! Don't waste your money! I said no short sleeves or brown, I got two short sleeve shirts (horrible material) with brown shoes. The jeans they sent were made of stretchy junk material ($130 according to them). All off brand. None of what they show. And no refunds! Well they will refund items but not if you order a box. Why is there a difference? Total trash experience. Go order from Stitch Fix.

Absolutely worth it! Fantastic styles. Every box has a different vibe to it. I was looking to upgrade my date night attire and It did. Myself and my girlfriend is absolutely pleased with the service I have gotten. And I will continue my subscription cause I want to see what I'm going to get next. Thankyou so much

Stately has nailed my style each and every time. This month was no exception. I was skeptical at first, but each box builds on the previous box and continues to resonate with me and my style.

Honestly none of what's been sent has been my style. Over half the items haven't fit and I feel it's very overpriced. I would like to return my shipment for a refund and cancel my subscription.

I've received three boxes now, and I've liked and worn almost all of the items regularly. There have been a few things that aren't my style, and I had hoped for more shoes and blazers/jackets. My last box, I was shipped a belt that was a smaller size than was on the invoice and a tapered dress shirt that didn't fit. Stately accepted and processed the return quickly and without any issues.

Having a stylist pick out outfits for you, excellent idea.
I'm single, needed to update my wardrobe. Perfect idea, to have a women stylist. Pick out clothes for you.
Everything has been a great choice.
You tell them who you are, what you like. They customize your outfits.
I' m happy with my choice to subscribe.
Thank You,
Andrew D

The first several boxes that I received were amazing! I loved the style, the fit, the quality... I could not have been happier. I even upgraded to the next level because I wanted more of what I was getting. The boxes started having very similar items such as watches, sunglasses, polos... Since they were monthly deliveries, I assumed that there were only so many things that you had to choose from. I then delayed my next deliveries over a few months thinking this would help. As each new box would arrive, I was hopeful to see new things. I even reached out a few times to my consultant asking for specific pieces or occasions that might help in the collection process. Still, little change happened ( there are only so many henleys that I can wear) and the style of the clothes moved further away from "my style". The most recent box was the worst one yet. The description that the stylist placed in the box for how to wear the clothes was very well written, but the colors and styles didn't seem to match what was written.

My intent was to cancel my subscription. Bobbie reached out and offered some solutions. I am still waiting to decide what the proper next step is.

I have just returned to stately to give them another try after a bad experience with shipping and billing. Basically billing but not shipping
Currently I am a little disappointed with the boxes containing items that are too similar. First box had some nice chino style pants the second box contained another pair of pants from a different designer but looked exactly the same. With the ads I see I was hoping to get those outfits and not ones that are muted colors and basically look the same in both boxes.

I'm deciding right now if I will continue or end your service. You sent out a message that customers had spoken that we wanted better quality items and few of them, as opposed to more items that are cheaper. I have requested a sports coat in my profile for over a year, yet never have you sent me one, or mentioned why I would not get one. If that is in the more expensive offers then let me know; don't just keep sending me very cheep shirts. In addition, sizing has been all over the place. I keep changing my requests because I'm trying to get a good fit, yet a large button-up shirt ends up being to tight and an XL is HUGE. I just want to get a box that really meets my needs.

I first signed up during a black friday promo where they advertised $500 worth of bonus items with your first box. I received the same bonus item 3 times despite providing feedback I did not want that item (watch) at all because I already owned many watches, they sent me 3.

On several occasions they have sent me items that are exactly like items (even in color) from previous boxes and they're sending me items that are not in my style profile.

Do yourself a favor and go to Nordstrom Rack and pick out clothes you like, because that's all this box is and by doing so would be cheaper.

Customer service is non responsive to complaints and feedback. Save your money.

I never have time to go shopping and no idea what would make good outfit combos but everything I've received so far has been beyond perfect. Going out I feel more confident in my appearance and have gotten compliments from everyone who has saw my new look!

I have needed some changes made to my wardrobe for a long time. I'm not the kind of guy that's always up-to-date on the latest fashion, or one who ever pays much attention to my clothing (as long as it's not beat up, dirty, or wrinkled). So, when I realized I needed to do more about my wardrobe, I tried Stately and was very pleased with all that I received from them. Pants, shirts, sport coats - I've used all the clothes they sent me multiple times and have been very happy with the items they've sent me.

As a traditionalist who rarely embraces fashion changes, I was initially skeptical and thought I would cancel Stately after the first box. However, my perspective completely changed once I received it. While not what I would typically choose, the clothing selections provided a fantastic transition to a new look that my wife and daughters absolutely loved.

Thanks to Stately, I gained the confidence to explore new styles. I would never have ventured into different clothing options without the expert guidance of my box curator. I'm extremely satisfied with Stately and look forward to more stylish surprises!

The boxes shown online for advertising / promotion all looked great and something I would really like. However, every box received has been nothing like what was shown. I reduced boxes from monthly to quarterly to try a seasonal look but the one just received really only had 1 shirt I would wear. I will be cancelling and trying something else. I think the process would be better if you showed me the box before sending. I would have been able to reject or update prior to sending and resolve any design issues / concerns. The last box is still sitting packed up after looking and will be donated without removing from the packaging

Good clothes easy hassle free exchanges. Will eventually use again. One piece of advice to stately. You should offer boxes without a membership. While I can pause on boxes for up to 2 months would be nice to have a permanent pause until you want more.

I just got super frustrated trying to explain to various people what I was wanting and needing from my subscription with Stately. I had to exchange my last box three times (which I appreciate) but even the stuff I did receive in the end was not very good quality clothing or very stylish. I am pausing my account for the summer and will possibly start it back up in the fall, that seems to be where Stately fits in for me. Changing things on the fly seems to be a bit of an issue for your current process, may want to look at a more efficient way to communicate customers wants and needs if in fact it is even achievable...

No way to use the Exchange page for an entire box meant for someone else. Wrong sizes on everything and nothing I'd ever wear. No reply from the Comcierge email after several messages sent.

My conversations with the stylists went well, and the clothing boxes were well curated. Every box has and item or two that I needed to exchange for a different size and stately was good about making the process pretty hassle free. Over all a great experience. I highly recommend it.