On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback, with some customers praising the quality and aesthetic appeal of certain products, particularly jewelry and watches. However, numerous complaints highlight significant issues with customer service, including difficulties with order fulfillment, high shipping costs, and inadequate responses to inquiries. Many customers expressed frustration over unexpected substitutions, long wait times for refunds, and a lack of transparency regarding product availability. Overall, while there are positive sentiments regarding product design, the recurring concerns about service reliability and support suggest a need for improvement in customer relations and operational practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love my jewelry from Stauer. They last and survive with all my mo
The watch arrived in time for hubby's bday and he loved it; however, I wasn't impressed with the ring, sadly disappointed actually. I have purchased rings in the past and was WOW'd by them, this emerald, not so much.
Really like the vast selection of items, and a very user friendly website!
Easy ordering process,shipped quickly, more than pleased with the quality and price!
I selected the pendant with chain using my phone, then found the same item cheaper. The picture was the same. I selected the cheaper one. The copy stated it was the pendant only. This was after the product was BO for three weeks. Sadly disappointed…'
I knew when ordered it would be on backorder. No problem with that. I was willing to wait. Excellent sunglasses!
The knife was purchased as a working tool. It's not that it's to large to be practical. It's a nice knife if you want something to hang on the wall to look at. But not a knife for everyday use.
Nice looking watch. I would have liked it though to be a tad smaller: it is BIG. Works well.
I ordered this as part of an Anniversary gift, the delivery date I received on ordering was before our anniversary but it arrived well past the date of 7/14. So it was late. I would not have ordered these items if they could not arrive as promised.
It was good. Thank you for asking and have a good day.
Recently my wife has reconnected with a cousin and they have become good friends. The cousins husband collects Matchbox and Hot Wheels cars. We are invited to a barbecue at their house and we will give him a model 1957 Corvette from Stauer.
Purchasing from Stauer was so fast and easy. I loved being able to find such beautiful merchandise so quickly and the quality is amazing. My daughter was surprised with her birthday gift and absolutely loved it! Thank you Stauer.
I received a very nice knife with a great sheath for an awesome price. Shipping was fast and it arrived in excellent condition.
After managing the stubbornness of the status of my address and the site, I finally got the watch. Quelle Surprise! The watch was NOTHING like what was described/shown in the advert! I can't see any of the features as the dial is SO very small to allow those of us visually challenged; there is no indication that the watch itself is so tall! No normal watch wearer would allow such a monstrosity to sit their wrist! I did not even take the watch out of the box - it was returned immediately: I best not be charged for postage for this return/refun, it was nothing like I expected!
I ordered "MEN OF STEEL NECKLACE AND BRACELET". Beautiful but the bracelet was not the one I ordered. Should have been #******* and received #*******. Similarly, I just kept the bracelet instead of going through the return process. 9 out of 10 stars.
I destroyed my first one in 3 months. I got a green one this time and will only use it as a dress watch. It took a while to save up and then a discount came up and I was able to afford a new one.
Thank you,
Russell
Stunningly beautiful Damascus blade. Feels good in the hand. Razor sharp. Almost to pretty to use.
I love your jewelry...upset that I could not get a ring I wanted in size 10 - but I will still continue to shop with you!
Answer: We do not have service centers. But we can take care of you. Please contact us and we will help you out.
Answer: BUYER BEWARE POOR CUSTOMER SERVICES RATING 1.3 OUT OF15
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.
We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.
Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.