Steep & Cheap

I had a return of an item that I could not be used for what it was portrayed as contacted the customer service and was given a prompt refund AND a free shipping label all within less than 24 hours! I am very satisfied with the service and will order from them again.

Site is awesome. Buy from here all the time. Have name-brand clothes and gear at the best prices. Only complaint is one time the sleeves were too long on a flannel I bought. One minor complaint for purchasing with them over 10 times.

I stumbled on this website when I was looking for a red ski pant, their price is somehow cheaper compare to others. Since I need the ski pant for the weekend, I paid $14.99 for 3 days delivery which was delivered on time but too bad the pant did not fit so I had to return it even though I know there is a return fee for $6.99 which I was fine with that, but what annoyed me was they deducted the $6.99 return fee from the item price amount that I paid then added back the sales tax, hence I did not get the full sales tax amount that I paid them, I felt so cheated. Hey Steep & Cheap! You're suppose to deduct that $6.99 return fee from the total amount that I paid you and not the other way around. Because of this most likely I will not make another purchase from your website.

I was very hesitant on ordering from Steep and Cheap after reading reviews. I had my guards up, fingers crossed, and expected the worst. But because of my experience, I felt like I needed to say that I had a great experienced. I got my Marmot winter coat in perfect condition. I got timely email notifications about my order. Package was delivered on time. There was really nothing I could complain about in the entire process! Also, did I mention that I got my coat at like 40% off! Can't beat that!

But I do feel for you guys whose orders weren't as smooth. I assume there are challenges in the return and exchange process that could be improved. But for straight forward orders, it seemed to be fine.

I was skeptical but went to a store, tries on several Costa sunglasses and lens colors, discovered a style and copper mirror that was sensational, found the glasses on Steep and Cheap, orders them and got them in two days as represented. They were $268 in store I looked at and I paid a little over $75 dollars including tax and shipping. I got them today and they are perfect. I can't believe i saved almost $200 Unbelievable!

They may have some great deals, but they misrepresented a product and charged me to return it. Their product description of a particular sleeping bag was wrong. I contacted them, and they sent a canned email reply. No real human response. I paid $8 shipping to receive the item and they charged me another $7 to send it back using their return label. I won't buy from them again due to their terrible customer service.

I was completely skeptical due to these reviews; however, I bit the bullet and bought a few coats for my 4 yo son. And by a few, I mean five. Before purchasing, I chatted with a "gearhead" to tell him my situation about being between sizes, and he assured me I could return the items for free as long as it was within 30 days and in unused condition. I went to return the items - called customer service this time (no chat option) - and they were fast and super helpful. Returned the too big and wrong color coats for free.

Not only that - his Marmot coat is great! All the coats sent were great! I would definitely buy from them again. I don't think I'd want to go through the process of returning things every time, but when it comes to buying for kids, they made the process very easy.

After reading the terrible reviews I was hesitant, but decided to take a chance since the hard to find boots I wanted were 50%. They arrived within two days and were exactly what I ordered. Very satisfied!

I bought two hats for summer. Both were exactly as described and exactly like the pictures - and a great price too. My box arrived a day early than tracking said. Very happy with my purchase and shipping.

Be very careful of this company I received an email from them saying their warehouse has receive my return and that the money would be on my card. A few months later I go back to check to make sure it went through and sure enough it did not. I contacted them and they said they did oh me $26 no they only the entire amount 78. This place is straight up scamming people they did reluctantly return my money but it's scary to think that the company will tell you they refunded your money and not actually do it.

Strongly advise you shop somewhere else. S&C offered an item at a steep discount, I accepted the offer, I paid them. Then they turned around and said the item was "over ordered" and refunded my money rather than honoring the deal. I will gladly provide proof of the arrogant and irreverent behavior these folks exhibited... danger Will Robinson, DANGER!

Wow there seems to be a lot of folks who have had a tough time with these guys, but I have to say they outdid themselves for my order.
Arcteryx SV great price and here in a couple of days. It's the real deal jacket and will shop again and again.
T

I am a verified, first time buyer and had ordered some items online based on their listed item price. At the time of the payment process, they bait and switched ALL their listed prices to a higher cost. A legit business would never do this. BEWARE!
I've contacted Steep&Cheap and am awaiting their reply, if they ever do reply. I've also contacted my payment center of this transaction.

I bought a pair of pants for $73 dollars and was only refunded for $53! You will not get back shipping and tax and then they charge you another 6.99 for the label which comes out of what out of what you paid originally! You will basically just be giving them money.
Guess I should have read the reviews as they have the same story.
POOR!

I ordered a jacket for my daughter's boyfriend on Steep and Cheap. The jacket arrived as described and the delivery was prompt. However, they charged my credit card three times for one jacket. I called the credit card company and they arranged a conference call with Steep and Cheap. The customer service representative from Steep and Cheap stated that they had only charged my card once. Luckily the card representative was on the line to quickly dispute that claim. After checking with her supervisor, the customer service rep came back and said that they would remove two of the charges. When we requested an email confirmation, the representative told us "No, we don't do that." So right now I am waiting for the charges to fall off my account. If they don't within the next two weeks the card company stated that I can dispute the charges and have them removed that way. But my experience with Steep and Cheap is buyer beware.

Ordered jacket for $175 but returned. They charged me $16.59 to return. Asked "customer service" for Manager to confirm they deleted my account information since will never order again. They ignored. Management too much cowards to publish information on SteepandCheap or Backcountry parent company. Cowards because they will cheat you yet do not want to hear from you. PATHETIC!

I received the incorrect lens for my goggles, and upon talking to a Steep and Cheap rep, was able to coordinate a replacement shipment in time for my upcoming ski trip. Very happy about the friendliness and quick shipping on my order!

I ordered one Stoic merino wool garment to see if it measured up to Icebreaker--if it did, great! But it didn't. I wore it once and got really sweaty doing practically nothing and the garment had a very strong, very weird odor---not just of damp wool but also a chemical smell and something like beef broth! SUPER disgusting. I washed it and it smelled just as bad when damp out of the washer. I sent it back and am anticipating a battle to get a refund. Now I'm really glad I only bought one and not two like I nearly did.

I will NEVER buy from this company again and will tell everyone I know to avoid them.

Ordered a pair of boots that I needed for work with overnight shipping before noon MST (according to their shipping policy, noon is the latest to order something and have it shipped out the same day for overnight / next day shipping). I talked to two separate customer service agents who both confirmed that my order would be shipped out the same day. Four days later, I had to drive to the local FedEx and pick up my boots because they still hadn't been delivered. The customer service here is a joke as well as the actual service

I placed an order for 4 items from their website, my order was confirmed and I received and email stating that I would receive it in two separate packages. Days went by and I went back to the site to check my order status. To my surprise there was only on item listed that I had ordered. I called steepandcheap and explained my situation. The customer service rep stated that the price on 3 of my items was too low and they took them off my order! WHAT! If you list a price on your site... and I purchase the items you are committed to sell them at the listed price... you cant go back after the fact and say "no we dont want to sell you those now because the price was too low"... this is out of the mouth of the reps manager. I will never buy another thing from Steepandcheap or their parent company www.backcountry.com! False advertising and poor ethics...

I am shopping from Backcountry from last more than 5 years. They were really good with top customer service. I spend thousands of dollars on outdoor gear each year. Recently their customer service went really downhill and really rude. They are more focused on sponsoring youtubers and giving them free gears than giving a good customer service. I am switching to Mossejaw and Campsaver and they are way better. Moosejaw's outlet website will charge you for a freaking shipping. Stay away from Backcountry!

Have spent thousands at S&C over the years -- was a little late getting a return back (two $90 shirts that don't fit, tags attached, unworn) and they basically told me to pound sand, escalated to manager, also told, "too bad, that's the way it is".

Times are tough for some of us, Steep & Cheap just doesn't care.

Edit: It gets better, I went back to the product page for the items I was attempting to return and the return policy on that page stated:

"100% Guaranteed Returns

New, unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we'll issue your refund in the form of store credit."

Confronted with this Steep & Cheap honored the return (they'd be liable to false advertising claims if they didn't) but I had to proofread their website for them in order to make that happen. Do better Steep & Cheap and Backcountry.

A word to the wise: if you ever order anything from Steep and Cheap, it is apparently a lifelong commitment to being spammed. Every e-mail includes an Unsubscribe button, and every time it tells you you have unsubscribed successfully, and every day, almost, you receive evidence that the company will stalk you mercilessly, and probably your progeny as well.

Sending a letter via their Contact Us link on their web page, and commenting on their Facebook page are likewise ignored. They apparently have two employees: one to fill your order, and one to add your name to an eternal e-mail list. Those two employees have no time for any other projects. God forbid an order is filled wrong or an item arrives damaged.