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    StockX

StockX

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Overview

StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.

  • Service
    396
  • Value
    307
  • Shipping
    301
  • Returns
    248
  • Quality
    312

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.4%
Positive
16
Neutral
0
Negative
35
View ratings trends
484
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How would you rate StockX?
Top Positive Review

“I recently bought shoes in this store and was very pleased with the service and quality of the goods”

Leo D.
6/24/24

I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!

See positive reviews
Top Critical Review

“Charges are sketchy!”

Michelle W.
9/29/24

I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that

See critical reviews

Reviews (2,460)

Rating

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Reviews that mention popular keywords

customer service (237) delivery time (20)
Thumbnail of user jasonm2593
GB
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

StockX app is brilliant, and quick postal service, but was a little disheartened to say the least when my parcel arrived (chucked over my 7foot fence) into my rear garden, boxed was creased and far from pristine, felt like the shoes them self may not of been 100% dead stock, just a minimal dirty sole of the shoe. And a zip element of the trainer won't 100% close

Service
Value
Shipping
Quality
Thumbnail of user akuap2
Stock X. – StockX Rep

Hello Jason,

Thank you for your feedback.

We apologize that this happened with your order. We do not deliver our own packages, so we do not have any control over how they deliver the package, and we are sorry that the carrier did not handle your order with care. If you have any other concerns about the order please reach out to us at stockx.com/contact.

Thank you

Thumbnail of user iany29
Pennsylvania
1 review
1 helpful vote
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February 12th, 2022

Beware! StockX does not stand behind the products it verifies! I purchased a $1,300 bag from the site as a holiday gift. The bag was clearly used. Company guarantees items are new and "perfect". Still has the StockX tag on it, and the company refuses to accept return. I havent used it. They sent me a return label when I complained (as soon as I received it) but then denied return and wouldnt explain why.

Tip for consumers:
Don't buy bags (or sneakers for that matter). Feel free to sell whatever you want.

Products used:
Bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthag802
Texas
1 review
1 helpful vote
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February 5th, 2022

I bought some shoes for my brother. Don't know too much about sneakers but once the Jordan arrive, it was so obvious how fake and defected replicas they were. I reach out and never an answer no response and refund. Now my brother is stuck with fake $300 Jordan's. If i would of read the reviews before i would of never. Please don't waste your money with this fake sneaker sales, it's not worth and the shoes look very cheap!

Tip for consumers:
Fake,cheap shoes not worth. Shopping take for ever and expensive

Products used:
Jordan shoes

Service
Value
Shipping
Returns
Thumbnail of user jakobeh
South Carolina
1 review
0 helpful votes
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February 28th, 2022
Verified purchase

I received the order, but it took a while before I knew if my purchase was accepted and complete. I never received a confirmation email stating that my bid had been accepted and I'd be receiving the shoes. I did however, receive numerous emails keeping me up to date after they were shipped and I was appreciative of that.

Thumbnail of user luise120
Texas
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

My package came in a lot faster than expected. I am just extremely satisfied and got the best surprise coming home from a hard of work and to see my shoes from stockx arrive a week in advance!?!?!?! Say less

Service
Value
Shipping
Quality
Thumbnail of user brendav793
California
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Delivery was quick and easy. There are different processes in the purchase and delivery, but they send you an email from each of them, which makes the purchase more secure. It arrived earlier than planned and I loved the sneakers

Thumbnail of user quazaviag
Florida
1 review
0 helpful votes
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October 13th, 2021

My experience with customer service was horrible. They don't have phones and you can only email. My son tried to order some shoes but it keep sending a email that order was declined. Then about two weeks later shoes was shipped and I had no idea. They down street to a neighbors who took them. So when I tried to dispute shoes Stockx said they was dilvered. So with the paperwork they sent the credit company I had to find the shoes at the neighbor house. Dealing with stockx customer service was horrible and would not take shoes back even though said charge didn't not go through.

Tip for consumers:
If something goes wrong you have no recourse. Went with you creditcard company based on how they have there policy wrote.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user arts177
Illinois
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I received a used quality item, it did not arrive in original packaging. I purchased the same item again for comparison. StockX, you need to understand that this happens in a marketplace. However, not providing an option to fix the issue is unacceptable.

Thumbnail of user akuap2
Stock X. – StockX Rep

Hi Art, StockX is not a regular retail store. We are a live global anonymous resale marketplace. All purchases are coming from different sellers located globally.

After reviewing your case we can confirm that the item received was within our DeadStock condition. We strongly encourage every seller to include the original tags and clear plastic sleeves but do not require them as we understand they will vary if the original purchase was made in-store or online.

StockX does not require the following to be included in order for a piece of streetwear to pass our condition guidelines:
In-store tags
Generic plastic bags
Additional branded content (postcards, stickers, etc.)
The shopping bag that may have been included with the original sale

If you have any further questions please contact us at stockx.com/contact. Thank you!

Thumbnail of user cinthiaa13
New York
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I purchased a Nike tech outfit paid $280 dollars for what is said was the jacket and joggers only jacket came in the package with a $114 dlr tag on it. Never got an answer from them or a refund or the joggers

Tip for consumers:
Don’t buy here the have no refunds no exchange bad customer service this site is trash

Value
Shipping
Returns
Quality
Thumbnail of user akuap2
Stock X. – StockX Rep

Hi Cinthia, we are sorry to hear this.

We were unable to locate your purchase or any communication with our support team. Please reach out to them via live chat or at stockx.com/contact. Thank you

Thumbnail of user danielf1558
Norway
4 reviews
1 helpful vote
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December 8th, 2022

Excellent Products & Follow-Up Service! Ordering from an online source can be fraught with risk - who knows who you're dealing with on the other side or if the product will be as good as the pictures look?! But my experience with the store has been outstanding.

Thumbnail of user michaeld1274
California
1 review
2 helpful votes
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July 8th, 2019

I thought StockX was good and reliable but I clearly thought wrong. StockX has pushed my order date back not once, not twice, not three time, BUT four times. I still haven't received my shoes. I do not appreciate StockX, StockX's employees, nor the owner of StockX. They are all $#*!ty. I wish i could get a refund and just never give them a single dollar again.

Thumbnail of user waynej207
Virginia
1 review
1 helpful vote
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January 31st, 2022

StockX is definitely not getting my business again. I ordered a Jordan combo pack from them and both pairs of shoes fell apart after only wearing them once. I was so upset i put $750 worth of product in my trash can. Because of my love for shoes i dont like when a company doesnt stand behind their product. Flight club nor GOAT has ever sent me product that has fell apart.

* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jaxonk5
Colorado
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

This morning I was scrolling on stockx and I found this expensive pillow, I view it and I dropped my phone my thumb hit the purchase item. I tried to cancel the order and Stockx doesn't let you do that. So I have to cancel my credit card and get a new one over it.

Thumbnail of user nickz207
Stock X. – StockX Rep

We are disheartened to learn of your experience with an accidental purchase. Please be advised that we do have a stringent cancellation policy for buyers. Due to our live marketplace's nature, once the order is confirmed, we are unable to cancel (Even if the purchase was made by mistake). StockX serves as a platform that makes it convenient for both individual sellers and buyers to do business easily. Because of this, we do not actually hold inventory and therefore would have no way to accept merchandise back in instances of unwanted purchases. Once your purchase was made, a commitment to the original party that was selling the merchandise was made as well.
One of the most amazing things about our dynamic platform is that when you run into this situation, you are not completely without options and actually may have the opportunity to come out ahead in these situations.
The versatility of our marketplace quickly allows you to switch from buyer to seller with ease. Relisting the item that you just purchased allows you to know not only the opportunity to sell the item to another buyer but also to possibly even make a profit while doing so! I have included the link that gives you those step-by-step instructions:
https://stockx.com/help/articles/What-is-an-Ask-and-how-do-I-sell-on-StockX
Please reach out to StockX.com/contact if you have any questions about listing your item for sale. We look forward to helping you.

Thumbnail of user madisonl198
Oregon
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Super sleek and cool. I appretiate the tags still being on them. I got the sand color from stock X too, but there was no tag or wrapping paper and they had a dirt scuff on the top of the shoes. So nice that these are new and clean.

Thumbnail of user robertf1622
Florida
1 review
2 helpful votes
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January 7th, 2021

Like many others around Christmas time I was looking for the new Xbox series x and there were none at the stores. I did some research and found that Stock x was selling them with a markup. I looked up company and then decided to buy an x box series x from them. Paid $150 more than selling price so I could get one for my kids. When I completed order on December 22,2020 I was given a delivery date of January 5-January 15 for delivery. As I waited for the item to ship I read all the negative reviews and became very concerned. December 31st I received e mail that x box was verified and would ship soon. I received the x box today January 6 th and it was wrapped in plain box so no one would know what it was.
As of today you still cannot find the new Xbox at stores so I feel they provided me with what I needed as promised.
All the bad reviews scared me but StockX came through for us.

Service
Value
Shipping
Quality
Thumbnail of user lawrences648
New Jersey
1 review
0 helpful votes
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February 15th, 2022
Verified purchase

They still dont have my order a week later and saying they encountered a problem and are awaiting for my order to arrive. This is over a week now. Never again will I order from there. There is no way to contact them through the APP either. I cant seam to find a way to see how much longer until my order will be here. Never again.

Products used:
Sneakers

Thumbnail of user asdfa30
Arizona
1 review
1 helpful vote
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September 4th, 2019

I've sold a lot of items on stockx and had no trouble other than their fees that are definitely too high. However, I recently sold a hoodie that was completely new in the bag, but when I received it from supreme it had a small tear on the bag. The ear was probably a 1 inch long cut, so it's nothing. However, apparently this one inch tear counts as the item being "used" so they made me pay the shipping back. Luckily they didn't make me pay the stupidly high fee since I've sold items before.

Thumbnail of user youngr16
Ohio
1 review
0 helpful votes
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June 6th, 2021

I really wish i could give no star. Worst customer service in the whole wide World of retail business. I bought my sneaker on 04/14/202. Is almost getting to a month now. I still haven't received my sneaker. Stockx said my sneakers was shipped via FEDEX with Tracking Number **************. The last time there was any activity with the tracking number was on 04/30/2021. I have reached out to both Stockx and Fedex customer service and no one seems to know where my item is. The most annoying part of it is. Stockx customer service is the worst in the business. Every time you reach out to them. You will be assigned to a new agent. Which makes no sense, because they don't keep track of who they talk to. Stockx i just want my money back! That's all i need, my money. This will be the very last time i deal with y'all. There are way more better and efficient sites. To get sneakers from, avoid these scammers. They will messed you up so bad!

Service
Value
Shipping
Returns
Quality
Thumbnail of user brionnaf
Stock X. – StockX Rep

We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!

Thumbnail of user stupidc1
Oklahoma
1 review
0 helpful votes
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February 24th, 2022

Although I've heard good things about this company, I decided I would give it a shot and be a first time shoe buyer. Turns out a whole 2 weeks go by and they've canceled my order after paying almost $400. I've wasted my time and money on bull crap. Never again will I use this site. They've lost my business once & for all.

Tip for consumers:
DONT AND I REPEAT, do not buy from here

Products used:
Shoes

* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user simones178
Massachusetts
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

I Bought the same product 2 times, and they didn't allowed to cancel the second purchase.The worst thing was realized that the product are FAKE! The seams are all crooked and poorly made!
Almost impossible to talk to customer service! Very disappointed 2 times

Tip for consumers:
real difficult to solve a problem!!

Products used:
NO

Service
Value
Shipping
Returns
Quality
Thumbnail of user akuap2
Stock X. – StockX Rep

Hey Simone,

We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.

Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.

https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back

Thank you!

Thumbnail of user rayb266
Canada
1 review
1 helpful vote
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November 13th, 2019

Ordered two pair of shoes. Got one and was surprised with a customs charge of what I paid for the shoes.
Second pair never arrived. A refund was issued but not for the full amount. Can't get hold of a live person to ask why... rip off. I will never order shoes from this company again...

Thumbnail of user ronaldm108
Nevada
2 reviews
12 helpful votes
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December 4th, 2020

I sold a pair of shoes for the highest bid. It said error as soon as I hit sell. They take down the high bids and sell to the low bid and pocket the rest. Do not do business with these scumbags. Sell local

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobw40
Hawaii
2 reviews
6 helpful votes
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April 29th, 2019

Sell fake or damaged items and wont let you return. But if you have to cancel a couple sales they will ban you. I spent thousands on there crappy site and they banned me for canceling a sale. Dont waste your time with these clowns, there site will be gone soon enough!

Thumbnail of user mb788
Illinois
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

The shoes were in great condition. There was what seems to be a circle drawn with a marker on the left shoe beside the check but it was cleaned well enough that it's not visible from a distance. Box was torn, but I did not plan to resale. All together great.

Thumbnail of user shannonb510
Arizona
1 review
1 helpful vote
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September 30th, 2020

I will not order shoes from this company again. Order July 23,2020 an it's August 17,2020 No communication nothing just holding on to my $230. As of today I ask for a refund my daughters birthday has passed already. At this point we can get shoes somewhere else. I'm demanding a refund but there is no one you can speak wit. If I were you I will not buy from this company. Sad part they say they're in Detroit that's my home town an I shouldn't have order from there. Refund Refund Refund!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.

Business History

StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.

Company Representative

Thumbnail of user madlind
Madlin D.
Product Marketing & Customer Experience Specialist
Typically does not respond to reviews

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