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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
I ordered a pair of Jordan Bred 11's and when I opened the box the left shoe had the sole coming unglued at the toe area and the right one is just starting to come unglued. I've emailed them 4 times with a complaint and nobody has told me how I can get my money back. I paid $410 and the customer service is horrible! I will NEVER buy from them again!
I sold shoes with StockX and shipped to them exactly as requested. I received an email saying they had not received information about the shoes being shipped and without any warning cancelled the sale. I sent shipping proof and they advised they would honour the sale. Once they received the shoes they shippend them back to me. No communication. I have now lost the $60 it cost to ship the shoes to them. They are now ignoring all my emails to their support email address. Never sell with StockX. They are an absolute joke.
Tip for consumers:
Do not sell anything with StockX
Products used:
Selling Shoes
I have been buying from stock X platform for years spending thousands with no issues unfortunately this time around i never received my item and stock x refuse to either issue a replacement or refund me
Unhelpful fake apologies making false accusations against me
After this experience I won’t be using stock x to buy anymore items and i am getting my bank involved to get my money
We are disheartened to learn about your experience and frustrations with not receiving a purchase. We do see that you have an open case with customer service and are actively being assisted. We look forward to assisting you with a proper resolution.
80 percent of the sneakers ordered were factory damaged products that could of not pass quality control and factory soiled with a extremely messy grease. After painful attempt with customer chat I was directed to website site that handles claims for exchange or refunds in damaged products. After 12 attempts at filing the claim I gave up. It's costing more money In time trying to get that browser domain to work. Also encountered problems with app, customer service, and website for return. Downloading photos just didn't work at all, tried different Apple devices and read tips from other customers on maneuvering through app using Apple phones but to no avail. Looks like stock x also is connected with manufacturers in getting damaged products and selling them. I'd say beware and expect issues. If you have the patience and the time to waste roll the dice if you need these warnings try to find another vendor. They suck
Tip for consumers:
Do not use. Take ur time make sure you know what ur getting into. Take pictures and record as u open the product for proof .
Products used:
Kept all they would not refund or refund process pain staking and not working properly. Reps are almost Fruadulant
Hi Alexander, we are sorry to hear this. Prior to shipping items to you we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. Due to these facts, some items will pass verification despite having minor defects. With that being said, we are certainly happy to take another look at any item within 3 days of the item being delivered. If you are not able to upload the photos due to technical issues that is no problem at still reach out to our support team and they will assist you through this process to ensure you receive the proper assistance. If you do not wish to keep the item, you are always welcome to resell it on the marketplace. We do recommend leaving the verification tag attached to the item if you are reselling it! We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.
If you have any further questions please contact us at stockx.com/contact. Thank you!
Bought shoes, stockX deemed New. Never worn, tried on, or even removed from box. Sold same shoes, stockX deemed "damaged". Exact SAME shoe. Double standard.
Insult to injury: all relegate info in first email. All. Yet, 4 back and forth emails asking questions that had already been addressed, dragged over the course of more than a week.
Tip for consumers:
Consider alternatives. GOAT, eBay.
Consider taking detailed photos of shoes when they arrive because stockX won’t document the flaws because they’re “still considered DS” except when they wake up on a random Tuesday and all of a sudden that minor factory variant is now “damage” and seems the shoe not New, even though it was when you bought it. Double standard. Class action anyone?
Products used:
Shoes
Hi, We just sent you a private message for your order details and email address so that we can locate your inquiry. We appreciate your patience!
Would not accept my credit card and when I reached out asked me for eat more information than I have ever been asked before. Then told me they still cannot use my card, never told me why and suggested I just keep trying cards until they work. There is no way to delete your card info from their site. They were communicating with me until I asked them to delete my card info then suddenly stopped responding. 100% a scam
Hi Dee, We are sorry to hear you are having so much difficulty submitting your payment. We always try and make sure your account is the most secure to prevent any fraudulent activity and sometimes it will interfere with your actual purchases. We ask you for information to help with our security features and typically the best resolution once you have provided us with that information is allowing our system to settle down and process your payment at a later date. You can always contact us at StockX.com/contact for more information on this.
This company has many flaws. Their verification process is inconsistent and lacks good structure. They may pass or fail without any rhyme or reason in the future I recommend ebay or Goat stay away from them
Products used:
None
We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
My experience was as expected, I'd like to thank stockX for providing folk with the opportunity to grab a shoe release they may have sold out in stores. God bless you all I pray you are doing the Lords will.
Hey Marcia, we're happy to hear it! Thank you for your continued support, and happy shopping!
If you purchase from Stock X and something happens to you package during shipping, good luck getting it resolved. They will skirt around to avoid finding a solution to the issue. Customer service is extremely poor. I will never buy through this company again.
Tip for consumers:
Don't buy from StockX. I wish I had seen this type of message before buying through them.
Products used:
Shoes
Hello Stephane,
Thank you for your feedback.
We have clear policies when it comes to claims on our help site. Here is the link to that: https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX. We understand any frustration this may cause, but we have to follow these policies based on the insurance we have for packages.
Thank you
Bought a pair of $200+ sneakers that had scratches and looked worn. The company's suggestion was to resell them on their site, therefor ripping someone else off. Also impossible to unsubscribe from their millions of newsletters and emails, wrote to support with no reply. I would never recommend doing business with this company.
As a frequent StockX customer I had a bad experience and will no longer purchase from this shady company. I ordered a pair of shoes for my GF on a Sunday. Within an hour of purchase she informed me the size was wrong. I tried contacting customer service which is impossible since they don't have a telephone number. I emailed them and they said all sales are final. I told them I just needed to change size but they won't allow. C'mon it's Sunday and the order hasn't even been processed yet. Bye StockX. Goat is much better. At least they allow 3 hrs for cancellation if u made a mistake like I did
I'm having the same issue! Bought a pair of adapt AirMax on 3/27/20 said it should be at my home 4/6/20 - 4/9/20 it's been 10 days and it's still en route to StockX tf thought sellers were given two days to ship! We are going on two weeks! And still no shoes. Plus lack of communication makes it really frustrating. They can even let me know is going on. Just apologize for inconvenience? Ok but where are my shoes? And or where is my refund? These shoe are a lot of money to not hear anything about what is going on... I will never buy from them again! I was better off getting them from eBay and taking my chances. StockX is a joke!
Sincerely Nate
Have been buying from stock x for years. Gave stock x info for family to buy my daughter Nike shoes. Shoes came while we were on vacation 7 days after the shoes arrived. We cannot communicate with anyone at stock x because it's past 3 days of arrival. The shoes were authenticated, but are obviously defective or fake. She has the same model in other color. The R on the back of the shoe is coming off. There are loose threads in the stitching, marker marks from where pattern of shoes were cut, black rubber is rough and spotted. I could go on and on. I have pictures to prove. Don't buy from them. Will send fake with authentication tag and if you can't file a claim within 3 days you're screwed. Horrible service
Tina Hanley
Ohio
Tip for consumers:
You can’t contact anyone by email or phone after 3 days , you’re basically out of luck
Products used:
Shoes
Hey Tina, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.
Even with a fraudulent activity they still are going process the payment and make me pay for shoes I didn't buy. They have not shipped or anything so I don't understand why they can't stop the order. I was decent customer will definitely be taking my business elsewhere
Usually good but this past experience was terrible
Hey Shariff, after reviewing your case we do see that our team has determined there was not any suspicious or unauthorized activity present within your account nor any risk factors detected within your order. Please continue to follow up with them via your case regarding your concerns.
Worst company to deal with. Sends me trash quality sneakers. Nike text logo not finished. Stitches all over the place. Its bad. Need to wait long time for customer service, also delivery and such. And still. Customers service just wastes your time. Avoid.
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Customer service isn't great fees are more than any other shoe selling platform shipping times are unreasonable and the app is slow and they don't have new shoes dropping until they drop or a few days before.
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. We always strive to complete our orders within 7-12 business days, though that is subject to delays depending on volume. We are not a retail store, we are a reseller marketplace so we do not allow items to be listed before they are released, to avoid cancellations. Our shipping period for Sellers is in place in order to maintain a safe environment and guarantee order completion within our estimated timeframe. If you are experiencing app issues, we advise deleting the app and reinstalling. For the best experience we recommend using a desktop and browser Google Chrome. If we can assist with a specific order, please let us know via live chat or email at support@stockx.com! We would be happy to offer support.
As an avid sneakerhead I do my best to hunt the most unique and even rare pairs! Of course their price is rather high and I do it seldom, but, nevertheless, when it comes to buying seasonal shoes, I always either buy something in stock, or place bids. Very convenient.
Unbelievable. I bought a hat that didn't end up fitting, so I resold it same day. Fast forward a week later and StockX decides it shows signs of wear. What kind of Bs is that. I "returned" aka sold it immediately, returned In it's packaging and even with its giant attached verified hologram tag. Won't ever be using stockx for shopping or selling again. Other alternatives with actual customer service.
It was pretty good. Might've been a slight smudge on one of the shoes but that also could've come from me wearing them cause I just didn't notice it until later. Didn't have any problems, order came before I expected it to
First time ordering from stockx. Package arrived early, right within the time frame they said it would, and product was damage free. Also have peace of mind knowing the shoes have been verified authentic. I'm satisfied.
They lost my item I sent in for resale and blamed me for it?! You believe this!?! These guys are crooked thieves! BEWARE! If something Bad happens you'll never hear from them! Thats when customer service and accountability is most important. Read all the reviews especially the bad ones because they put the blame on the rest of us and take no accountability. They think just because they did what they say they'll do isn't special- thats what we hire you for! But its only when something goes wrong and how a company responds is what separates Nordstrom from Walmart.
I too purchased a pair of sneakers and their was glitch and it ordered me 2 pair instead. They Don't care it's all about the money! Wish I had read these reviews but that would not have kept the glitch from happening. JERKS! I'll stay with eBay.
Their one job if authentication. I've sold many times on stock x. First time buying, they sent the incorrect shoes. They'd sent the 2020 grinch when I've paid for the 2010 model. Customer service is only available via email and they were not helpful. Horrible experience, horrible company to purchase from.
Hi Andrew! We are sorry to hear about this issue. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this for you
Poor poor service. Every step of the process took a week. They verified shoes authentic and they sat and never shopped two weeks. Then they cancelled the order once leaving a bad review. Ordering said 7-12 days. It's been 30? Then the reason for cancelling was spiteful. Stock x clearly has the shoes since the already verified authentic. They return no correspondence. Order elsewhere. Scammers
Tip for consumers:
Order somewhere reputable
Products used:
Never got shoes because they didn’t like bad reviews.
Hello Cristin,
Thank you for the feedback!
We would not cancel your order due to a bad review that you left. We only cancel orders if the order fails to ship, or if the order fails authentication. Orders are estimated to take 7-12 business days, but this is just an estimate and can take longer. If the order was linked to a new Seller the 7-12 business days restart as well. We apologize that you had this experience. We are currently behind with our customer service team due to a higher volume of cases than normal. Please reach out to us at stockx.com/contact to get more information on your order, or to ask us any other questions or concerns!
Thank you
Received clearly flawed and damaged item. Reached out to customer service who said it passes retail standard. I confirmed with a local retailer that they would not put the product on the shelves with this visible damage. Threading coming out in multiple places, dents in multiple places. For paying hundreds of dollars, this is not acceptable nor is the company's response. Will not be utilizing their services again.
Tip for consumers:
Look elsewhere first. Quality is not a priority here.
Products used:
Shoes
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. You can always reach out to stockx.com/contact if you have any questions regarding this.
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hello Rachel, We are very sorry to hear that there were issues with your sale. We would be happy to look into what went wrong with your sale as we never intend to cancel sales. We also do provide prepaid shipping labels so you should not have been charged $60 to ship to StockX. Please contact our support team at stockx.com/contact where we will be able to remedy any issues you may be experiencing.