- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
Excellent service, I will purchase again. My order came really fast I was surprise I fast I receive the item. Will tell my family about this site so they can purchase from here. Thank you.
I love stockx as a seller and as a buyer because it allows me to get the shoes I love and wear for I do not live in a big city and they are not available to me. I can also find obscure shoes I love and am always looking for. These are the great things about being a buyer. StockX has also pretty much determined the aftermarket price of shoes which nearly everyone follows to some extent. As a seller it can be good and bad. Once you get food then you can make money but they tax the ever-loving-sh*t out of you so you have to account for that when you do business. You also have to account for the taxes as a buyer because you may win a bid for 200 but you end up basically paying 250 to get your package. This is the world we live in now and I have accepted it and I always try to find shoes for the cheapest price possible but when it comes down to it, stockx is reliable. People say tons of fakes get through and a lot of people have been ripped off but I have spent and sold over a combined 30k and all of my transactions were good. I wish StockX gave more money codes and had more perks for people that use the app and company all the time. They should be doing more in this area.
DO NOT BUY OR SELL FROM THIS COMPANY. THEY LITERALLY STOLE A PAIR OF SHOES FROM ME. I SOLD A PAIR OF SHOES THROUGH THEIR APP AND THEY LOST IT DURING THE PROCESS AND THEY SAID THEY CAN'T DO ANYTHING ABOUT IT. THEY ALSO SOLD ME FAKES BEFORE.
Tip for consumers:
CUSTOMER SERVICE IS TERRIBLE. IT IS ALL THROUGH A MESSENGER SERVICE ON THEIR APP AND ALOT OF THEIR REPS DO NOT KNOW MUCH ENGLISH BECAUSE THEY ARE OUTSOURCED FROM OTHER COUNTRIES. NO OPTION TO SPEAK WITH ANYONE OVER THE PHONE.
Tank you for your service!
I hope you can continue to provide excellent service. Thank you. I'm a very good buyer. I love sneakers very much, and your platform is my favorite
I never received my shipment to my door and I am very upset. How do I contact stock x to figure this out or get a refund because this is very upsetting.
Spent a lot of money on a hobby box. Was shipped in huge box with one air pillow this box was dented because it moved around d. This is a collectible item
Shopping on StockX was seamless. You're able to easily find what you're looking for plus find things you didn't know you should be looking for! Overall and awesome experience.
All the updates about my order really put my shopping experience at ease. I didn't have to worry about it at all. The shipping was super fast as well!
We're happy to hear it! Thank you for your continued support and we hope you enjoy your new kicks!
No phone number and takes forever to get a email back. I purchased a mask and they told me they'll give me a refund for it and i emailed them for a follow up. Never replied back. STAY AWAY
Anytime I shop with stock x the process is smooth. I'm always happy with my purchases. From the time of purchases to length of time package comes is smooth not a long wait.
Only place to shop
Products used:
Shoes
Ordered the Laser Orange dunks on 6/24, delivery date was set for 7/3, received the shoes on 6/29! The process was quick, and easy. No complaints on this side will continue to purchase from StockX!
I ordered yeezy foams when I opened the package the Nike swoosh is literally off the shoe. On the other side it's barely hanging on... these are suppose to be brand new shoes yea okay
Good Good Goodnight good luck with the good job you are going on with your dad today is a great time to have to get some sleep over the next weekend if I want you so I don't know if you guys are coming home now or not but I'm going home
Amazing! The shoes came quick and were in perfect condition. Just to be safe, I rechecked to see if they were authentic and they were. StockX has an amazing verification system.
I made a video on this topic, if anyone would like to see the process from the buying side of making a purchase on Stock X.
https://youtu.be/B4QLoDtFkUk
Nothing much to say just waive authentication
Fee. You got to have a luck before they take
Your bid. Goat don't charge suthenticstion fee
But they check,
This was my first time ordering from this site. Everything was perfect. I was always updated with information during the process, including the fast delivery.
Dear Basketball,
From the moment
I started rolling my dad's tube socks
And shooting imaginary
Game-winning shots
In the Great Western Forum
I knew one thing was real:
I fell in love with you.
A love so deep I gave you my all —
From my mind & body
To my spirit & soul.
As a six-year-old boy
Deeply in love with you
I never saw the end of the tunnel.
I only saw myself
Running out of one.
And so I ran.
I ran up and down every court
After every loose ball for you.
You asked for my hustle
I gave you my heart
Because it came with so much more.
I played through the sweat and hurt
Not because challenge called me
But because YOU called me.
I did everything for YOU
Because that's what you do
When someone makes you feel as
Alive as you've made me feel.
You gave a six-year-old boy his Laker dream
And I'll always love you for it.
But I can't love you obsessively for much longer.
This season is all I have left to give.
My heart can take the pounding
My mind can handle the grind
But my body knows it's time to say goodbye.
And that's OK.
I'm ready to let you go.
I want you to know now
So we both can savor every moment we have left together.
The good and the bad.
We have given each other
All that we have.
And we both know, no matter what I do next
I'll always be that kid
With the rolled up socks
Garbage can in the corner: 05 seconds on the clock
Ball in my hands.
5 … 4 … 3 … 2 … 1
Love you always,
Kobe
Weird number of packages missing or stolen. Never had this issue of stolen packages ever elsewhere, but 50% no exaggeration have been stolen with stockx
They Do not Authenticate their shoes Properly.Iam Proof in my 2022 transaction I ordered Nike Flight Posites and received Counterfeits. I reached out to Stock X who Does their own Authentication process and Allowed these Shoes to Pass as Authentic.Do not Buy Stock X
Hello Dominique, We are very sorry to hear you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this. Thank you.
Great delivery time it was fast and i told if the date would change my only issue was it said it was coming a friday between a set time so i stayed in my house and it never came
You are invited to bid and then get no response. A simple Yes/No is all that's required - there are plenty of retailers and websites that want to sell. If it's a No to your bid just say so and the customer can go elsewhere.
WASTE OF TIME - GO ELSWHERE
It was an easy and worrisome transaction. It took a little longer than expected but it was worth it at the end and I received the watch earlier than the time they had estimated.
It had the watch I needed for a gift at the most competitive price around.
Ordered a GPU trying to save a little from eBay and boom the seller is a flake and they want to give me the run around on a refund. This place is a joke!
Hey Aaron! We are sorry to hear about this issue. If something happens and your item can’t be delivered within a reasonable amount of time, we will attempt to find you another one at no additional cost. If we are unable to do so we will provide you with a full refund, which is typically processed in 3-5 business days to the original payment method used. If you have any questions regarding this please feel free to reach out to us via stockx.com/contact. As we are happy to help.
I bought sneakers they said they where real before the seller shipped them to stockx. I asked them how they say a shoe is real before they have
Them in hand. They refused to answer that. Then I paid $5.00 extra to UPS to have them delivered on sept 4. The shoes where delivered on aug
31st. I was out of town the shoes got stolen. UPS recognized it was their fault and promptly paid Stockx but stockx refused to pay me! I contacted
Paypal filed a dispute and won a full refund. After I won the dispute stockx in retaliation froze my account from making any more purchase stating
That I have has too many charge backs problems. That is a lie. I have bought over 16 pairs of sneakers and only had a problem with the last
Purchase. I see now stockx only cares about making a profit and nothing about it customers. They will lie and steal to make money. I have screen
Shots and emails to back up everything I have said. Stockx is a fraud that sells fake sneakers that's also why you can't speak to anyone over the
Phone only email. If you get a reply it will be days later if they even reply at all.
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey there, we are really sorry that this happened. We would definitely love to look further into this for you; please create a case at StockX.com/contact. We can assure you that our agents are trained and we do have the resources to provide you with a resolution. Please keep in mind, per our FAQ: https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-selling-on-StockX, if the item never left the drop-off location, or a 3rd party shipper was used, we are unable to file a claim and we are not liable for these lost items. If you have shipped your item from a UPS store (and it shows movement beyond drop-off), and have a valid drop-off receipt, please reach back out, and we'll be more than happy to look further into it for you. It is never our intent to upset you, or create a negative contact experience. While we don't offer phone support at the moment, we are more than happy to assist via live chat or email. We appreciate your patience and understanding.