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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
Hello, whom ever may be reading this.
I am a frequent customer with StockX. I have bought quite a few shoes from them.
I did have some issues with some of the shoes for example; I bought a pair of Nike SB Dunk Blue Fury's and they came creased in the toe box and the sides. There was also a little scratching on the suede. I emailed the customer support and got offered $40 or a full refund. I opted for the $40 because I knew that I would wear the shoes and they would crease anyway and the scratch was minimal. It took around 4 days to finally get my code but it was resolved. I have legit checked all of the shoes I bought myself and through a third party and they have all been good so far. So I'll keep my fingers crossed on that. Overall, I'd say if you don't mind waiting a week to two weeks for a pair of shoes you can give it a try. They're customer support is a joke at times and takes sometimes up to a week to respond. But, most of the time the shoes arrive in good/excellent condition and as described. I'd recommend for purchases under $800. I'd say if you're looking for a shoe that is over $800 you should look to stadium goods or flight club as they are the most trusted sneaker resale stores that actually age good websites and customer service. I hope this helps a bit.
Tip for consumers:
Be aware of what your getting yourself into. If everything is good then this will be an awesome and hassle free experience. If there is something wrong with the item you will go through quite a few problems to get a refund or discount code.
Products used:
All of the shoes that I purchased. A few are
Off-White dunks
Blue Fury dunks
Pine Green Jordan 1s
Nike black Nylon sacais
Yeezy utility black 500
The list goes on...
I paid $227 for sandals. They are too small even though I ordered a size bigger. I don't want to return but just exchange for another size and they CANNOT do that!
My package is still, the operator did not answer my question, did not help me, did not respond to further messages! Solve the problem, my cargo is in customs and will be returned soon
We are sorry for your experience! We can see that your item was marked delivered on the 3rd of April. If you have not received your item you will need to reasch out for an investigation of a claim. Please reach us at StockX.com/contact for further assistance. We look forward to hearing from you!
Spoke with jansel on live chat and agent ignored me for the entire time. Eventually got ismel on the chat and he made sure he did everything in his power to not assist with the issue. GOAT has way better customer service and way less fake shoes. DONT NOT USE THIS APP
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services. Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
Waiting 2 months for shoes. And will not give me a refund. Hard to get in contact with a human. And will not give me a refund. I will never use this site ever again
Tip for consumers:
Go to another provider.
Products used:
Shoes
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
Easy and fast. The verification process makes you feel comfortable with your purchase. And it goes through the process and delivers to you surprisingly fast.
Best price and product availability
The delivery was fast and i love the shoes! They're black and white and they're in great condition and i cannot wait to wear them for school this year
Hey StockX - For LEGO items, a new Lego means a Lego box that does not have stickers on them, scratches on them, dents on them OR any damage. If there is any small damages on the box, it is NOT new! NOT NEW!
Horrible
Never again!
We are sorry to hear that you have concerns or frustrations about your purchase of the Lego item. We have a new process for when these issues occur it is called the Buyers Promise and you can find more information on this new procedure here. (https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise) We look forward to viewing your concerns.
The process for getting the shoes was quick. Every detail in the delivery process was communicated to me very well keeping me up to date as to when I would receive the shoes.
I've got authentic shoes from Stock X and fake shoes as well. Ever since I got a fake, I always question everything I get from them. It's unfortunate and I hesitate buying from them.
My bid was cancelled when I went online and updated my address. I lost my bid and was unable to receive my loved one's birthday gift on his birthday. I also lost a very good bid
Not satisfied at all. The late response was unacceptable.
Ease of purchase.
Hey there Ama, thanks for bringing this to our attention. After a review of the order number you provided, we can see that this purchase was successful, and the item was delivered on 04.30. We were able to locate a previous purchase, which we can see had to be cancelled as the address update was not approved. While we understand this can be frustrating, this measure is in place to protect you. We are happy to see you were able to re-purchase the same item, and it was delivered to you! We hope that your loved one loves and appreciates that gift.
Purchased 2 Pairs of Jordans around the same time a Christmas Gift for my daughter and husband. Within 2 days the orders were a nightmare as they were delayed with shipping. I got the items just in time before leaving out of town for the Holidays. I quickly checked them, wrapped them, and moved on. My daughter's shoes we fine, but when my husband returned out of town and we did Christmas with him, he noticed a severe defect in the stitching of the shoes causing the front to wrinkle... No big deal right? We will contact StockX and they will make this right since it was an oversight... WRONG. They are refusing to do what's right and state after 3 days I have to accept something that I did NOT pay for. It was NOT listed in the details there was a defect and their "inspections" OBVIOUSLY DO NOT protect the consumer... GREEDY, IMPRACTICAL business. They do not protect the buyer at all and have a ridiculous policy. All tags and everything STILL attached and they still deny me customer service. I will never make another purchase from them again.
Tip for consumers:
Only use if you do not care about the Quality of the product you are purchasing
Products used:
Shoes
Hi Alecia! We are sorry to hear about this issue! Please note StockX is a live market place and does not operate as your typical retailer. After speaking to and having your photos reviewed by our Senior Verification team it has been communicated that this item is within the production standards for the shoe and was cleared for retail release. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Thanks!
The process of the purchase was very satisfactory. Place the bid, was accepted and as soon as it arrived at stockx, it was verified and shipped very fast.
I ordered a sneaker on 19 December, and I still have not received it. The shipping was great a couple of months ago, but has been on a steady decline.
Hi Hector, please keep in mind that the holiday season does affect most businesses and does cause some minor delays, especially with deliveries.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed).
There were delays via the carrier when the item was in transit to both you and our authentication center for verification. In addition, it did have to clear customs as well. You item has been marked as delivered!
In addition, we are not seeing any communication with our support. If you have any concerns or questions regarding any purchases please contact us directly via live chat or at stockx.com/contact
Thank you!
Worst company I've dealt with ever. I had my sneakers canceled and they refunded me the same day. 10 days later I get the shoes, and then they recharge me for no reason without permission and I said I canceled my item and now you guys are recharging me and not refunding me. Under the law it states that a company cannot charge you for a item that you didn't order and that they don't have the rights to charge you if you didn't want it but happen to receive it later one. Staff was really rude when I was talking with online chat and ended chat when I was still taking with them and they were not helpful. Had to contact them more than a month and they kept saying a stock x specialist will get back to you and I haven't heard back from them. It's been almost 2 months and they are dodging my messages when I've bought more than 10+ pairs from them. I'm no longer a loyal customer and don't trust stock x. They are a company you don't want to do business with. Currently Ive filed a dispute with them
Hey Richard,
Thanks for the feedback!
We are sorry to hear about the experience you had on our platform. After reviewing your feedback, we kindly advise that you reach out to our support team at stockx.com/contact for further assistance on your matter. They will be more than willing to assist you further and possibly escalate your case, if needed.
We appreciate your patience and understanding nonetheless and do apologize for any inconvenience in the meantime!
Please, if you have any further questions/feedback, please reach out to the same address listed above (stockx.com/contact).
Thank you!
I purchased a pair of yeezy boost 350 v2 a month ago. Not only have i still not received them, the status still shows the stockx is waiting to receive them from the seller. I have contacted stockx support several times via e-mail and it takes about a week for them to respond. The first response i got said that they had a problem with the seller but the found a new seller and the shoes were on the way. Over a week later i contacted them again and they told me they had the shoes and they were being checked and should be sent out soon. It has been about 10 days since then and i still have no shoes. My order status still shows that the order is being shipped to stockx from the seller... I have reached out again but have not received a response. This is a terrible company. Pandemic or no pandemic, no other company i have dealt with is having an impact like this. I have purchased a few pairs in the past and each time it has gotten worse. They are not the same as they used to be. Time to move on.
First time using StockX to buy my son some shoes for Christmas. Overall great experience! Excellent communication and fast shipping! Will definitely use again!
Stick with ordering from GOAT! I've ordered numerous times from GOAT, never an issues. This was my first and will be my last time making a purchase from StockX. I ordered a new pair of Yeezy's for my boyfriend's birthday. When my order arrived, the left shoe had AWFUL scuff marks on them half the size of the shoe! I immediately took pictures and emailed their customer service. All I got was a generic oh sorry too bad' response. Their company's generic, non-helpful responses are almost as disappointing as the shoes they let pass. To say I'm "not completely satisfied" is an embarrassing understatement. How are scuff marks half the size of the shoe considered a "minor flaw"? How is that acceptable? With GOAT, the buyer has the option to purchase shoes that are "new with defects" so at least you know what you're getting yourself into. I was completely blindsided that the new Yeezys I would be purchasing would be in such subpar condition. Their solution to resell on StockX is frankly pathetic and insulting. I would rather throw away my disappointing purchase than give their company another penny. Please if you are considering buying from this company, look elsewhere! A company that doesn't back their customer doesn't deserve your hard earned money!
Please look at the quality of shoe StockX proudly backs and sells to their customers. If you like the "already worn and scuffed look" definitely order from them!
Most of the time the site is good & fair. One time I bought a shoe that was being restocked & I didn't know it. Thought I was buying the OG and StockX didn't back me up.
This Company is awful, I ordered Jordan 3s size 11 and was sent 11 1/2, I notified the company that the size was not what I ordered. I was give a Return Authorization code and immediatly sent them back. They only offered free shipping on my next purchase but it have been 6 weeks and I have still have not received credit or a refund. DO NOT BUY FROM THIS COMPANY
Tip for consumers:
Don't Buy from them, there is no customer service when you get the wrong product.
Products used:
Sneakers
Hello Gerard, We are very sorry about this inconvenience. We will make sure you receive your refund and discount code. Please reach out to our support team via stockx.com/contact and we will assist you as quickly as possible. Thank you.
StockX.com is a reseller site that seems to be operating in the gray area of the law and taking advantage of the COVID-19 pandemic crisis. Their isn't a clear answer as to if this company is dealing in stolen goods.
StockX works with sellers in a shadowy deal to double or triple charge customers for items that have been obtained in what could be nefarious fashion. StockX is unwilling to offer paying customers original proof of purchase. StockX seems to pray of the vulnerability the minority community by offering installment loans and popular hard to obtain sneakers.
StockX is attempting to mimic all that is bad about sites like eBay and none of the good like accountability, seller/buyer communication and trustworthiness. Many buyers have complained that StockX has shipped counterfeit shoes. It is also unknown if StockX is obtaining merchandise from outside of the United States.
StockX also does not have an actual terms and conditions policy, they seem to make rules as problems come up. For many of the products that this company sells they are unauthorized dealers, which means that the customer will not be covered if the product is defective or stolen (PS5).
This company is selling wolf tickets please stay away and stay awake.
I sold 5 items the last 3 they canceled my order because the item did not matched the description (they did no give any details) and they charged me for it canceled my orders and KEEPT MY ITEMS I contacted them multiple times and they just kept saying the same thing and said they were unable to tell me why they were not returning my items...
Products used:
shoes and hoodie
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to look further into this concern.
Thank you,
StockX Customer Service
My first purchased and i'm very satisfied with the service. Fast shipping, received the item within 5 days. Item well package. Overall, very good. Recommeded.
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hi Kathy, we are sorry to see that your sandals do not fit. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item. We do recommend leaving the tag attached to the item when reselling it! In addition, Due to being a global marketplace the size chart on the site is just a general estimate. We recommend that users contact that specific brand regarding size conversions as each brand has different sizing standards. You can review the following link for more information regarding how sizing works on StockX.
If you have any other questions please reach out to us via live chat or at StockX.com/contact, thank you!
Link: https://stockx.com/help/articles/I-dont-know-how-an-item-fits-Can-you-make-a-size-recommendation