• Bookmark

    StockX

StockX

Write a Review

Overview

StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.

  • Service
    396
  • Value
    307
  • Shipping
    301
  • Returns
    248
  • Quality
    312

This company does not typically respond to reviews

Positive reviews (last 12 months): 32%
Positive
16
Neutral
0
Negative
34
View ratings trends
484
See all photos
How would you rate StockX?
Top Positive Review

“I recently bought shoes in this store and was very pleased with the service and quality of the goods”

Leo D.
6/24/24

I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!

See positive reviews
Top Critical Review

“Charges are sketchy!”

Michelle W.
9/29/24

I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that

See critical reviews

Reviews (2,460)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (237) delivery time (20)
Thumbnail of user tarells
Maryland
1 review
0 helpful votes
  • Send Message
March 30th, 2021
Verified purchase

Purchase request and arrival of sneakers took a total of 5 days. Expensive additional fee's, but fast delivery. Satisfied...

Thumbnail of user nellieg35
New York
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Such a cool and comfortable Essentials pullover! Stylish and just what fall weather needs. I love shopping on StockX!

Thumbnail of user calebm211
Washington
1 review
1 helpful vote
  • Send Message
September 15th, 2022

Never received shoes. Tracking shows they never even left the facility. No phone number to call. Email was useless.

Thumbnail of user akuap2
Stock X. – StockX Rep

Hello Caleb,

Thank you for your feedback!

We understand any concerns with this order you may have. We are currently experiencing a higher volume of cases which might be why there is no response to your case yet. Please allow us another day or so to respond to your case. If you do not hear back soon please reach back out to us at stockx.com/contact. Orders can take about 7-12 business days to complete just so that you are aware.

Thank you

Thumbnail of user jasonw2168
GB
1 review
0 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

Had a great experience with shopping on stockx smooth transaction and always received item on the estimated dates given.

Reason I chose this business:

Good variety of trainers that I am looking for and ovarall good app and they offer a verified service.

Thumbnail of user diegob110
Switzerland
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

Very good the samba where un perfect conditions, the package did n'y have marks en it arrived in time

Thumbnail of user markg2758
Canada
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase

The shirt is a little bit more oversized than regular fit so please have the product page reflect that!

Thumbnail of user jessicav393
Arizona
1 review
1 helpful vote
  • Send Message
December 21st, 2020

Do not purchase anything here! They have zero live customer service. False advertising! Zero returns. So you're just stuck!

Thumbnail of user lillys52
California
1 review
0 helpful votes
  • Send Message
November 3rd, 2021
Verified purchase

This company is an outright JOKE and run by thieves. They sell and resell fake/counterfeit shoes with flaws and defects, and try to pawn them off as authentic and new. And charge double retail! If you are sharp enough to notice they are fakes and try to reach out to their customer service- they will run you through hoops, make living hell for you and not resolve at all. I was sent a very clear knockoff and faulty pair of Yeezy 350s. I contacted StockX the same day I received the package. After 100s of back and forth emails and picture requests that very clearly showed they are faulty and fake (with glue spots all over, toe boxes point in different directions and the pair doesn't even lay flat or in the same direction) they don't do anything. After threatening to contact my credit card company, they finally agreed to process a full refund and sent me a return shipping label. I sent the shoes back in the mail and they sent them back to me! I sent them back a second time and they refused the return package again. Only shop here if you want to be ripped off for a fake pair of kicks with defects and a headache. Hundreds of other reviews with the exact same experience- they send fake and defective shoes and claim they are authentic! Check out all the horrendous reviews on reviews. Oi and BBB website. Stock X has a 1 star average from thousands of reviews; that alone speaks for itself.

Honestly, all I can say is AVOID AT ALL COSTS! These people are outright scammers and theives! Shame on you StockX!

* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesi36
California
1 review
1 helpful vote
  • Send Message
November 15th, 2022
Verified purchase

Son loves the site. The shoes came as described and although shipping took some time I understand their business model and that's OK.

Service
Value
Shipping
Quality
Thumbnail of user akuap2
Stock X. – StockX Rep

Hi Charles, we are sorry to see that there has been a lack of updates on your order.

StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.

We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays.

We do not guarantee shipping information for any item until after and only if the item passes verification.

While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed).

We currently have been experiencing delays n our authentication centers. This includes shipping and the verification process.

Please contact our support team via live chat or at stockx.com/contact for an update. They will be more than happy to assist you.

Thank you,
StockX

Thumbnail of user jasonk1706
Virginia
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase

Both, the seller & StockX were EXTREMELY professional, easy communication, & item description was VERY accurate. Overall, the best buying experience I've EVER had. Thank you.

Reason I chose this business:

Beyond professionalism.

Thumbnail of user lateshab2
North Carolina
1 review
0 helpful votes
  • Send Message
April 5th, 2021
Verified purchase

Really smooth an easy. I just wish there was a live person to speak with when any issues, questions problems, an or concerns about an order.

Thumbnail of user rubym316
Illinois
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

I purchased a pair of Nike Dunks from StockX for my Son's Birthday and look at this mess. Per StockX website no refunds or exchanges but we are welcome to sell them back? But why would I have to do that when StockX dropped the ball? This exactly why Nike is suing them now... this is RIDICULOUS & I'm pissed! I submitted all the pictures to StockX to let them know the shoes were fake, I was told their 'Sr Authentication' team would review my concerns. Well of course their Sr team concluded the shoes were authentic(Bullsh**). This multi-million dollar company is literally robbing people for their money, charging 3,4 and 5 times the amount (sometimes more) all to send a knock off. This is pathetic and really need to be stopped.

-Left shoe made in Vietnam, Right shoe made in China?
-Tag in left shoe stitched upside down
-Nike labels on the tongue are totally different
-Shoe strings are different
-Left shoe is heavier than Right shoe
-The design, stitching, look and layout on back of shoes are NOT the same

I DO NOT recommend using StockX

Thumbnail of user brionnaf
Stock X. – StockX Rep

Hello Ruby, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.

Thumbnail of user darsheec
Virginia
1 review
0 helpful votes
  • Send Message
June 1st, 2022

I have not received my package yet, although it's showing as delivered. After investigating this, it turns out that the delivery driver stole the package, but the company cant call stock x to verify this information to them, so stock x won't file a claim for me to get my money back because it's past the 3-day window. Are you serious? A 3-day window? All I asked is for them to file a claim so fed ex can give me my money back since their driver took my package and stock x refuses to do so. Even on the "proof of delivery" it does NOT EVEN HAVE AN ADDRESS where the package was delivered! I will NEVER ORDER from stock x again. Bad enough I paid almost $300 for some sneakers that only cost $190 in the stores, but to just take my money and refuse to help me is messed up. STAY AWAY FROM THIS COMPANY! I ordered these sneakers for a special occasion for my daughter, when the shoes did not come, i had to hurry and reorder them so they would come in time. The first ones never came, and fed ex admitted their driver signed for my package, but in order for them to refund my money, they need stock x to file the claim. STOCK X REFUSES TO DO SO BECAUSE IT WAS PAST THE 3 DAY WINDOW. I cant help if an investigation takes over 3 days. THEY won't EVEN CALL FED EX TO CONFIRM WHAT IM SAYING IS TRUE, they won't even look at the proof of delivery to see it has not been delivered to my home. SO YALL TELL ME, ARE THEY WORKING TOGETHER TO STEAL OUR MONEY? WhaT OTHER REASON won't THEY HELP ME?

Tip for consumers:
DO NOT BUY FROM STOCK X, THEIR CUSTOMER SERVICE IS NOT HELPFUL AT ALL.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nickz207
Stock X. – StockX Rep

Hey Darshee, we are sorry to hear about this! Please note it is never our intention to upset you or make the user experience difficult. We always do everything in our power to ensure you receive your order as expected. We do advise customers to monitor their StockX email and tracking info for the delivery notification. This is also stated on our FAQ page at this link https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-or-selling-on-StockX. We appreciate your understanding!

Thumbnail of user luzianv
Germany
1 review
0 helpful votes
  • Send Message
October 17th, 2019

First of, Stock X made me pay 63 EUR extra for taxes and processing fee, after that the told em the Shoe was deliverd to me, but nothing ever came to me. After 5 times trying to communicate with Stock X they banned my Email adress, that means there was no way to contact them anymore, then I decided to call at the post office and ask if my shoe ever arrives, they told me, that the shoe was never send away. Then I contacted pay pal and they told me Stock X wont give me any money back.
Now I lost 228 EUR and havnt got any shoe (and they banned my account btw)
Do not buy on Stock X!

Thumbnail of user robertm4269
New York
1 review
0 helpful votes
  • Send Message
March 31st, 2021
Verified purchase

My package was delivered as planned. There were no issues with the tracking or delivery of my order.

Thumbnail of user mohdazrim
Malaysia
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Excellent experience and quick service. After placing the order, I received the pairs in 3 days. Quite impressive.

Thumbnail of user carolineb456
South Carolina
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Super fast process, great price. Item was perfect and the seller was lovely at negotiations! Thank you! <3

Thumbnail of user annafatat
Florida
1 review
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

Shoes were as described and the shipping was lightning fast! I am very satisfied with the whole experience!

Reason I chose this business:

Being able to buy hard to find shoes with the guarantee they are authentic

Thumbnail of user christiang282
Oregon
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

I am thankful for StockX being fast at shipping and answering any questions fast as possible. Amazing service!

Thumbnail of user benjaminj276
GB
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Very good service, and quick to deliver the parcel. Arrived correctly described and box not damaged as well.

Thumbnail of user brandone305
New Jersey
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Ordered on the 2nd received on the 7th. Cleaner than expected and fit like a glove. Great quality. Great price. $20 above retail for a sneaker that resells for $100.

Thumbnail of user melisag24
Illinois
1 review
0 helpful votes
  • Send Message
May 1st, 2021
Verified purchase

Fastest order I have received! Everything was right and it was a smooth purchase! Will be buying again.

Thumbnail of user nickz207
Stock X. – StockX Rep

We are happy to hear you had a great first purchase! Thanks for joining the StockX family, your kind words encourage us greatly. Good luck on all future purchases!

Thumbnail of user samc703
GB
1 review
0 helpful votes
  • Send Message
August 1st, 2021
Verified purchase

Really easy service. Verified and legitimate product. Was slightly concerned there may be issues but all was perfect!

Thumbnail of user tasheikal
New Jersey
1 review
0 helpful votes
  • Send Message
September 1st, 2021
Verified purchase

I love ordering fron StockX. Easy process when ordering. I love the variety of shoes and appearl! This is my 3rd time buying from StockX and they never disappoint me!

Thumbnail of user matts507
GB
1 review
0 helpful votes
  • Send Message
June 21st, 2019

Very good service just a none needed deposit, great quality of product as well as quick and reliable,

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.

Business History

StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.

Company Representative

Thumbnail of user madlind
Madlin D.
Product Marketing & Customer Experience Specialist
Typically does not respond to reviews

How do I know I can trust these reviews about StockX?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about StockX?