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    StockX

StockX

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Overview

StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.

  • Service
    396
  • Value
    307
  • Shipping
    301
  • Returns
    248
  • Quality
    312

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.4%
Positive
16
Neutral
0
Negative
35
View ratings trends
484
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How would you rate StockX?
Top Positive Review

“I recently bought shoes in this store and was very pleased with the service and quality of the goods”

Leo D.
6/24/24

I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!

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Top Critical Review

“Charges are sketchy!”

Michelle W.
9/29/24

I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that

See critical reviews

Reviews (2,460)

Rating

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Reviews that mention popular keywords

customer service (237) delivery time (20)
Thumbnail of user kristinm504
Australia
1 review
0 helpful votes
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May 7th, 2022

Be careful using stock x if the item gets damaged in transport through them they assume you sent it to them damaged you get charged for failing verification then they send you back the damaged worthless item and on top of that suspend your account they take no responsibility when destroying you items

Thumbnail of user akuap2
Stock X. – StockX Rep

Hey Kristin,

We are sorry to hear about the experience you had on our platform. After reviewing your feedback, we kindly advise that it is always best to retrieve a drop-off receipt from UPS in case any delays take place with the carrier. This way, you can always provide us with your drop-off receipt as proof that you shipped.

Also, we do advise for future reference that you take full and clear photos of the item: front and back, along with the box it is being shipped in. We appreciate your patience and understanding nonetheless and do apologize for any inconvenience in the meantime!

We hope this helps. If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.

Thank you!

Thumbnail of user sharm7
North Dakota
1 review
0 helpful votes
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December 15th, 2019

If they don't fit well too damn bad, stuck with $179 shoe that doesn't fit! Shop local! I think this is complete absurd. But they replied and said we can resell them ourselves as if that's helpful at all. I will never purchase through them again.

Thumbnail of user nadiak99
Canada
1 review
1 helpful vote
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February 4th, 2023
Verified purchase

Buyer Beware! Disappointed is an understatement. Purchased 2 pairs of Nike Dunk Lows for my kids for Christmas. 1 pair arrived and the second pair did not arrive. UPS said delivered and StockX are not willing to refund me or help me in anyway. Do not buy from this website!

Tip for consumers:
Stay clear as you have no recourse if you don’t get your purchase

Products used:
I didn’t end up using an product because I never received it or got my money back!

Service
Shipping
Returns
Thumbnail of user akuap2
Stock X. – StockX Rep

Hi Nadia, we are sorry to hear this. Our team is always ready to assist users with filing a claim with the carrier. However, we do have to be contacted within 3 days of the item being delivered and if the carrier provided photo confirmation of the delivery it is ineligible for a claim. Photo images are evidence of your item being left at your shipping address do deem this item as delivered and ineligible for a claim. This is a determination by our claims team that can not be revised.

We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.

If you have any further questions please contact us at stockx.com/contact. Thank you!

Thumbnail of user nikolasf8
Florida
1 review
0 helpful votes
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September 3rd, 2021
Verified purchase

I've had an issue where an item I purchased in 4/16/21 still is on the authentication passed process. It's been four months and not a single person has responded to my emails. This is ridiculous. I spend so much money thru this app. The least they can do is respond.

Service
Value
Shipping
Returns
Quality
Thumbnail of user feliciaa121
New York
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

I made a bid twice on the Jordan 12. I was charged TWICE. There was no customer service representative to speak with. Awful!
You took it over $400 from my account unnecessarily weeks before Christmas.

Thumbnail of user akuap2
Stock X. – StockX Rep

Hi Felicia, StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.

There are two ways to purchase on the marketplace. A Bid signals your intent to buy - it is your financial offer for an item on StockX and can be accepted at any time. A Bid will remain active until it is accepted, expired, or canceled. You can also purchase an item outright at the lowest Ask as a Buy Now.

Placing 2 Bids means you are looking to place 2 orders, this is why you had a duplicate purchase as you placed 2 different Bids. In order to update an existing Bid without placing a new Bid for a new order you have to do so via your Buyers account.

In addition, we are not seeing any contact from you to our support team. Our support team can always be contacted via live chat or at stockx.com/contact

Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.

If you resell we do recommend leaving the verification tag attached.

Thank you!

Thumbnail of user blaisw
Texas
2 reviews
3 helpful votes
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August 3rd, 2023

This company will take your money for orders. But you'll never get a fair shake. They won't refund any orders for any reasons. And better yet they don't even have a support line to contact. You should stick to buying from eBay because they always have the customer best interest in mind. STOCKX is a terrible company! DO Not Buy From them. Most Items are fakes!

Tip for consumers:
stockx is a terrible company

Products used:
12 year old niche bought the wrong sized shoes. never used. stockx would not cancel the order

Service
Value
Shipping
Returns
Quality
Thumbnail of user nickz207
Stock X. – StockX Rep

Hello Blais! We're sorry to hear this! We can assure you that prior to shipping the item to the buyer, we verify it in person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards.

Once your Bid has been accepted by a Seller, your order cannot be canceled. This keeps offers real, active, and dependable, which fosters seller trust in the marketplace and ultimately leads to more items being offered on StockX, which is good for Buyers.

If you have any further questions or concerns we are here to help. Please reach out to support via https://stockx.com/help/contact.

Thumbnail of user davidm5531
Ireland
1 review
0 helpful votes
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July 4th, 2021

Disaster. Ruined my daughter's birthday and offered no help at all. The size chart on their app was incorrect which led me receive the wrong size. 12 emails later and no help from a customer service than just sending out standard responses... Stay well clear.

Tip for consumers:
Buy elsewhere

Products used:
Nike Runners

* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user brionnaf
Stock X. – StockX Rep

Our apologies for this experience David! It is never our intent to make your experience difficult. We apologize that your daughter did not have the correct size sneaker for her birthday! We suggest going to the manufacturer's website directly for a size conversion aka Nike or Adidas website, seeing as every companies conversion can be different. We are sorry for this inconvenience and your dissatisfaction with our communication from customer service. If you would like to re-sell the item, because it is the wrong size, on our site you could potentially turn a profit! If you have any questions on how to set up your account for selling please reach out to stockx.com/contact.

Thumbnail of user faitht78
Illinois
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Loved how quickly everything worked with StockX however, my shoes arrived dirty and that just seems too gross to me. While they did check for authenticity, they did not check for quality. Little disappointed after I paid so much money.

Thumbnail of user jasone788
Oregon
1 review
0 helpful votes
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November 5th, 2022

Hours on chat, multiple emails only to get a small refund. Dunk Low shoes coming apart where the laces go through the hole. They say they are sorry, but really not sorry. I will not be buying from them again.

Tip for consumers:
Don’t do it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user akuap2
Stock X. – StockX Rep

Hello Jason,

Thank you for the feedback!

We apologize for any worry this order may have caused you. Our authentication team has deemed this order as passable as we do accept minor manufacturing defects with orders since it is considered "deadstock". We do not hold inventory so if there are smaller issues we can only give a discount code or partial refund if the situation calls for it. Please contact us at stockx.com/contact if you have any other questions or concerns.

Thank you

Thumbnail of user timd50
California
2 reviews
3 helpful votes
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November 11th, 2020

I started listing a few sneakers from my collection to see how StockX works. A few months ago, sold my brand new Adidas Raf Simons and received an email that it didn't pass verification since it was a little dirty. These were bought at Nordy's and never worn, slight dust probably from just being tried on. I was like, whatever...

This week, my OFF-WHITE 2.0 Low Black Yellow sold. I just received a email again that it didn't pass! Wth. These are also never worn and purchased from Saks. The OFF-WHITE 2.0 Low Black Yellow have those dirty looking soles that appears to be worn. You can tell if the sole was work by pebble indentures in the sole. Maybe they've sold too many used shoes that resulted in endless complaints... now they're too damn unreasonable that it's a waste of time selling.

These are how the SOLES looks new... check out the white ones sold on Endclothing.com

Thumbnail of user tristanr15
Canada
1 review
1 helpful vote
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May 27th, 2019

This is by far the worst company I have ever dealt with in my life. Do NOT buy from this company they have no honor real work ethic. Customer service is a very poor. Literally sent me defective shoes with scratches and marks on them. Told me that they passed their standards and that was good enough. No other store does that and refuses to issue exchange or refund. What a $#*!ing disgrace for a company. StockX is and the people working there can $#*!ing eat $#*!

Thumbnail of user robertv766
Pennsylvania
1 review
2 helpful votes
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March 30th, 2021
Verified purchase

This order went smooth and quick. I do however wish StockX could fix their app. It crashes more than any other app I've ever used (used hundreds of them at this point) and it shows bids and list prices that are constantly conflicting. It's also extremely annoying to attempt to make a sale and then apparently the bid was fake. I think this StockX manipulating to buy stock at a lower price and it's the type of thing that will cause a class action lawsuit down the road if they don't stop it.

Thumbnail of user mikee577
New York
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

Very high fees but 90% of the time there has been no problems there's always occasionally a delay or mistake but we are only human. Just wish they had a phone number. So much money and no customer support on the phone in 2021

Tip for consumers:
They need a customer service phone line. I think we can all agree on that otherwise that and some lower fees would be great, experience overall-
4 out of 5 stars

Products used:
Many items. Mostly sneakers shorts and other clothing items

Service
Value
Shipping
Quality
Thumbnail of user charlesb1842
Arizona
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

I love the concept and have purchased thousands of dollars of product via your app. But I have say the delivery process needs to be more streamlined. It takes weeks( 3-4) sometimes to receive purchases items, and that's an incredibly long time please address this issue and you've got a sure winner

Thumbnail of user matthews492
Alaska
1 review
3 helpful votes
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February 26th, 2019

Purchased a pair of golf air Jordan's, site says ship within 2 business days. Here we are going on 3 business days and shipping still pending. Zero respond and Zero customer service. Recommend to stay away and will never be buying from them again.

Thumbnail of user markm4797
New York
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Being able to put in a bid that you are comfortable with paying the price and having it automatically shipped to your door when you don't need to go though and double or triple confirmations to get your order is what has made this experience smooth sailing for me. This was my first purchase on StockX and will continue to use them in the future.

Thumbnail of user alexg1348
New Jersey
1 review
1 helpful vote
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April 20th, 2023

Received a pair of shoes that were in bad condition and looked fake, used and not true to size. I brought this to their attention and their response was," it met their standards" really! Would you buy shoes in this condition from any other "Legit" retailer. Very unprofessional company that sells fakes and worn sneakers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nickz207
Stock X. – StockX Rep

We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. However, we do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand.

Thumbnail of user rustaml
Georgia
1 review
0 helpful votes
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June 8th, 2022

I noticed that I mistakenly ordered the wrong size shoe once I placed my order then I immediately tried contacting customer support. There is no phone number, the bot ask and tells you in the "Help" center the only way to get assistance is if you've already received your item and the so called "live chat" never became available that they claim to have. All I wanted was to request a size change. No refund or exchange just simply size change. I tried this site to surprise my boyfriend for his birthday but NEVER again. I hate that their is no customer support available. Service is key.

Thumbnail of user nickz207
Stock X. – StockX Rep

We are disheartened to learn about your experience and apologize if you have not had the proper support from our customer service. That is not our intention and we do not intend to make purchasing difficult. Please be advised that we do have a stringent cancelation policy (https://stockx.com/help/articles/My-BidAsk-just-got-accepted-Can-I-cancel-it) in place to protect both our buyers and sellers. We apologize if the chat was not within working hours when you attempted to contact us with your concerns about your purchase. Please create a case with StockX.com/contact for further support. We would be happy to help you! Please kindly note that StockX is a middleman for buyers and sellers alike, therefore we do not hold inventory to be able to make a change to the size of your purchase. We look forward to hearing from you if you are needing further support!

Thumbnail of user craigs843
GB
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

The process of bidding and matching buyers to seller seems very simple and straightforward and my goods arrived on-time and 100% authentic after being checked by one of StockX's trusted advisors. I have already got another bid on some further sneakers and hope to get a match soon.

Thumbnail of user deronb13
New Jersey
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Everything was easy and was notified every step of the way. Stockx needs a customer service phone number because I can see where if there was a problem it would be headache not being able to talk to anyone.

Thumbnail of user yitongz
New Jersey
1 review
1 helpful vote
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May 30th, 2021
Verified purchase

It was smooth shopping experience and I didn't even hope that my purchase would need another layer of confirmation, which is so good because I know that they care about this business even it's just a box of shoe.

Thumbnail of user brionnaf
Stock X. – StockX Rep

We are glad you are satisfied with our platform. Thank you for your continued support!

Thumbnail of user scotte906
California
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

There are several charges added to your order after you pay. The displayed price is significantly lower than what you're actually charged. I thought I was buying $155 shoes but was charged nearly $200 and not shown the final balance until my card was charged. I would either not recommend or proceed with extreme caution.

Reason I chose this business:

Appeared to have a good selection. Would not recommend to others after experiencing multiple fees added to the order.

Thumbnail of user nikav3
Cyprus
9 reviews
1 helpful vote
  • Send Message
March 16th, 2023

StockX is a stock market of sorts for pre-owned designer shoes. Designer brands, rare limited edition sneakers, collaborations and more are traded on our platform. We offer the best selection of high quality pre-owned designer sneakers at fair prices, using the power of technology to build community around those who love great product and culture.

Thumbnail of user brooked150
Texas
1 review
3 helpful votes
  • Send Message
April 29th, 2022

Hi,
I've had two major issues with StockX, one being the product ID doesn't match the shoe. I couldn't get anyone on the phone or a reply in an email. Very difficult to find a live person… I was trying to purchase a woman's shoe, the shoe size was womens but the product ID was for the male shoe. As you can imagine, a males shoe size would not fit.
Also, I've made two other purchases that were ultimately refunded (at the "buy now" price) after the seller never shipped! Why is this site so inconsistent? It's very bizarre and I no longer take anything on this site seriously.

Tip for consumers:
Be sure everything is right before ordering bc there’s no customer service

Products used:
None, seller never shipped

Thumbnail of user nickz207
Stock X. – StockX Rep

We are sorry to hear about your recent experiences with sizing and canceled purchases. It is not our intention to make getting ahold of support difficult. Please reach out to us at StockX.com/contact and we would be happy to review your inquiries and concerns. Especially if you received the incorrect item. We look forward to helping turn your experience around!

Thumbnail of user pedror243
Minnesota
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

Looks legit however it did have a china tag so it had me feeling a way but they look good and that's what I'm telling myself. And I'm counting on stocks to not sell me nothing fake since I buy stuff all the time from the site

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.

Business History

StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.

Company Representative

Thumbnail of user madlind
Madlin D.
Product Marketing & Customer Experience Specialist
Typically does not respond to reviews

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