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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
Stockx is selling factory seconds in-house. Factory seconds are shoes that are flawed and not sold directly by the manufacturer. I knew something was fishy when my bid was accepted in less than one minute, and then arrived at stockx in less than 18 hours and was shipped to me that same day. When the shoes arrived the soles were covered with white marks that I was not able to remove even with a damp toothbrush. Now they want me to pay to send them back. After doing some research I found that other people also believe that they are directly selling factory second shoes. I am sure there are some actual sellers that sell legit shoes, but I would exercise caution.
Tip for consumers:
Avoid Like The Plague
"I used this page based on a friend's recommendation, but I was quite disappointed. Firstly, I had issues making the payment and ended up making the purchase twice since I didn't receive the purchase notification. Later, the product was sent to me and FedEx left it outside my house where it got stolen. I called FedEx and they mentioned that since there was a photo of the product taken at the time of delivery, they wouldn't take responsibility. I contacted STOCKX and received a negative response from them, stating that they are not liable. I felt that my consumer rights were violated because the package shouldn't have been left outside the house or apartment, as there's no guarantee it would reach my hands. As a result, I lost $200 without receiving my sneakers or a refund for the purchase. I won't be using this website for purchases again. Claudia Salazar."
Products used:
Shoes
This company likes to take money off from customers without having to give any opportunity to return any merchandise at all. Even if you buy a pair of shoes and they don't fit. They want you to resell the shoes and pay their fees. I will not ever buy from this company any longer. I accidentally bought the wrong shoe size and now I'm stuck with the shoes!
As I live in a third world country, there can be quite a lot of barriers and hurdles in doing international order. But my experience in ordering for the first time from StockX was made super easy and seamless. The order came in less than a week when I put my order and was delivered straight to my door. Pleasant experience indeed.
I bought a pair of Nike dunks (which aren't cheap) and I received them damaged! They had holes, glue and paint all over them. It took 3 weeks for someone to even respond to my concerns! When they did the only resolution was a $40 coupon off my next purchase. They told me that this happens all the time, they just verify damaged shoes and send them to people. I will never purchase from this website again.
Tip for consumers:
They will send you ruined shoes
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I made an order and month ago and the order is still waiting to be shipped by the seller, they have taken my money and no product has been shipped nor can I cancel my order, stock x leaves you stuck which is currently my state. All i get is emails saying sorry for the delay. Well i dont accept and this is ridiculous
We are terribly sorry to hear that you may be dissatisfied with a purchase. The order number you have provided is showing to have been processed on March 5th and marked delivered on the 10th. If you are referencing a different order number, please reach us at StockX.com/contact. We would be happy to help and look forward to hearing from you!
They listed a pair of sneakers as leather. The pair I received were plastic - if you looked at the edges there was foam with a thin piece of plastic on top. I had requested a return because of their misleading description - I expected them to be leather. They refused to honour their 100% Satisfaction guarantee and said that they can't control what the manufacturers do!? So do they even look at the shoes when they authenticate? I've touched these shoes in stores and they are in fact suppose to be genuine leather. They were gaslighting me and told me to pay their fees and re list the item if I don't like them…. Don't expect their 100% guarantee to hold up.
Products used:
Shoes
We are disheartened to hear that you are not satisfied with your latest purchase. We do have a Buyer Promise in a place where your concerns are directly reviewed by our Sr. Authentication team. We are sorry to hear that your item was found to still be in deadstock condition and was not able eligible for a return with our stringent policy. If you have any questions about listing your item back on StockX please reach us at StockX.com/contact. We would be happy to assist you further.
Bought sports cards and the signature pack was obviously pulled from the 12 pack box and re-wrapped in shrink wrap- I emailed Stock X many times and received the same response. They needed the original wrapper- my 12 year old son took that off to open the box...
Hey Lauri, it is never our intent to upset you or make your user experience difficult. We are seeing an agent reached out and provided a partial refund on this order, along with a discount code. If you have any further questions or concerns we are here to help, please reach out to support via stockx.com/contact. Thank you
I purchased a 3060ti graphic card for 1,000 dollars and when I received it and opened it to my surprise it had 4 tee shirts and socks. I have been trying to contact some one but of course the don't have a customer service phone number to call. So I emailed them and they said they would get back with me and said that was not from them my package must have been tampered with and their team would do an investigation. But for some reason I still haven't heard anything and it has been 5 days. I would for sure not buy anything from Stock X it is a scam...
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Please reach out to us Via Chat or Email and one of our customer service agents can give you an update from our claims team
My son order from here paid 140.00 for a pair of shoes. They said was delivered to our house, no they wasn't! They said someone stole them! Um, No they didn't! I had 3 other packages when I got home, so if they took that package they would of took the others right?! We have never had anything stolen from here ever! Beware of this place, don't order from here! Luckily he used my PayPal so I'm having them handle this, but I won't everyone to know this place is horrible!
I read some reviews about packages getting lost etc but i still did it because i sell with stockx. Only thing i can say is that everything went perfect. The shoe is brand new, box brand new everything a week before the planned delivery time
Tried to reach out about shoes I ordered, nothing fancy just a pair of dunks that were a hundred bucks, and they sent me tracking info saying it was delivered and refuse to answer me anymore. Now I'm out the $ and had to buy them elsewhere. So now they're 200 dollar dunks. Ridiculous
didn't do anything and refused to help me
They were cheaper than goat, and now I know why.
Please be advised that there is image evidence of the delivery of this package. Please be advised that photo images proving evidence of your item being left at your shipping address do deem this item as delivered and ineligible for a claim. This is a determination by our claims team that can not be revised.
We do suggest checking with any nearby neighbors and contacting the carrier for further details about this delivery. In the future, we recommend making arrangements for someone to stay home on the day of delivery, so you can ensure the package is received. We do everything we can to complete the order and it is the Buyer's responsibility to ensure someone is home to receive the item.
We hope this experience will not tarnish the relationship we have already built, as we would love to continue completing purchases for you in the future. If you need assistance with any alternate situations or have any other questions, please don't hesitate to create a new case with StockX.com/contact.
The shoes we found on StockX were exactly what we were looking for. The transaction was easy and the delivery came a day early. This is our second purchase from StockX and I would recommend them for their attention to detail, communication and quality control.
Still waiting for payout over 4 weeks after the sale, and authentication. StockX have my shoes and have not released payment. This is basically tantamount to theft. No response to my emails or facebook messages.
AVOID STOCKX
Stockx is a complete scam. I bought a pair of shoes from stockx that are guaranteed to be verified as authentic. The shoes never left the box or touched my feet. Due to unfortunate circumstances I had to sell back that same pair of shoes I previously bought from stockx. The shoe that they sold me, that were guaranteed to be authentic when I bought them, failed the stockx verification process when I went to sell them back. I was told I should have noticed the defects when I first received them. I am not a shoe verification specialist, however stockx claims to be. They are passing off defective shoes as authentic. Completely unacceptable.
Tip for consumers:
Be sure to inspect the product. They will give you garbage and claim it to be authentic.
Products used:
Shoes
I have got a pair of sneakers from this website, they came too big. I have try to send them or get to exchange them, but no, this website does not offer any refund or exchange, only to rebuy them for a lower price that you paid. Feeling like anyway I have no choice, I have send them back for the resell the next day, in the exact same condition they came. And I have pictures to prove it, however they did not accept my shoes arguing that the box was broken and they even charge me $15 for it. Do not buy from this website you will regret it.
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I never got my items I haven't purchased 1 pair of shoes no customer service they will have you calling the bank a million times because of payment failures and when the bank says it's all good and it still doesn't work you know it's them haven't been able to purchase 1 pair of shoes
Tip for consumers:
Don’t use it I tried 3 different credit cards paypal Apple Pay small payments nothing worked
Products used:
None
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered a pair of shoes August 25, haven't received them and they said they would refund the money and it takes 3 business days. I have the receipt of the refund emailed to me but I haven't received anything in my bank. Can someone tell me if they actually refund? First time using this site.
Was browsing a pair of sneakers from my phone adding them to the cart but not confirming. All of a sudden while still on the cart, got an email notification about order being placed.
I contacted right away the customer service who said that was not possible and that the order couldn't be cancelled.
I am since then stuck with an unwanted pair of shoes.
Totally unacceptable
Hi Erick, StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
There is no option to place an order in "your cart" There are two ways to purchase on the marketplace. A Bid signals your intent to buy - it is your financial offer for an item on StockX and can be accepted at any time. A Bid will remain active until it is accepted, expired, or canceled. You can also purchase an item outright at the lowest Ask as a Buy Now.
The order was placed as a Buy Now, meaning it was purchased right away at the lowest Ask.
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
If you resell we do recommend leaving the verification tag attached to the item.
We apologize for any inconvenience this may have caused.
If you have any further questions please contact us at stockx.com/contact. Thank you!
Using their app I bought a pair of shoes. The app let me know that my purchase didn't go through. So, I almost immediately pressed the button again to finish the purchase and, again, the app let me know that my purchase didn't go through. Within several seconds I got not one but two confirmation emails saying I'd bought two years of shoes. So, I immediately emailed their customer service desk (on a weekday before they opened for the day) to let them know about the problem with their app and that I only wanted one pair of shoes. I received an email from them with a case number. I have since been ignored and both pairs of shoes have been shipped when, if they had read my email, they could have stopped the second transaction... but they didn't. Their faulty app is not my problem and I should not be penalized. I want a refund of the second transaction.
I purchased 2 pair of "supposedly" authentic Yeezy slides one pair a size 4 and the other pair a size 5 both pair fit the same way! So I tried to sell them being that stockx doesn't do returns, we'll come to find out both pair are not authentic so I've paid over $300 for some fake $#*! $#*!! I would never ever recommend anyone. And I regret not listening to ppl tell me that this company sells fake $#*!!
Tip for consumers:
If you want authentic things, this is not the site for you!!
Products used:
Ordered 2 pair (weren’t able to use neither pair)
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
NEVER TRUST THIS COMPANY!
When I first searched this company to buy an expensive pair of sneakers for my grandson, it looked sketchy. I placed an order to purchase his dream Christmas present and received no order confirmation, no thanks for your order or any indication that the transaction went through. When I returned to the website, it showed that there was only one pair left. I tried to order again and about 10 minutes later received an email, thanks for your orders 3 minutes apart! I tried via chat, email etc to cancel the second order. I finally received an email response that they do not accept cancellations or returns. What a SHADY company! I would warn any to never purchase anything from Stockx.
Hi Lynn! We have just sent you a private message to attempt to assist you with a resolution. We look forward to hearing from you as soon as you can to look into this further. Or you can reach us at StockX.com/contact.
I have been a customer of StockX for a while now, and I recently purchased some off-white shoes. The shoes I received where damaged, full of glue residue, logo damaged. I reached out to customer service thinking east simple return. I purchased $400 shoes, I received a damaged product, easy return like in any other company. To my surprise they are telling me that is passable to their standards that they can't provide a refund.
I am in shock and disbelief that in 2022 you buy a product get a damaged one, and they won't refund you.
Hi Sergio, We are sorry to see you are not happy with your recent purchase. Prior to shipping items to you, we verify them in person with our industry experts. Due to being a live marketplace and not a regular retail store some items will pass verification despite having defects. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please contact our support team via live chat or stockx.com/contact with any further questions and/or concerns you may have, we are always happy to help. Thank you!
I used StockX to find 3 rare funko pop vinyls and am happy that I found them on this site. I was sceptical at the start but they are way more trustworthy than eBay. Bidding is nerve racking but I got pretty fair prices for my items. The delivery was quick and I'm happy that items are checked before they sent to me. I will definitely use them again
It was between StockX or eBay and I got scammed so many times on eBay I vowed to never use them again so I decided to try StockX.
I ordered a NEW pair of sneakers but what arrived were refurbished sneakers. They had been scrubbed to where the white was beige/brown. The outer soles even looked like they were replaced and were a different color from the midsole. I submitted a ticket on the issue and was told the shoes passed StockX standards for new and I was offered a small partial refund or credit towards another purchase. If the sneakers were listed as "like new" I would have made a different decision as a consumer but I purchased based off them being listed as "NEW". I will not be purchasing anything else from StockX.
Offered a minimal refund or credit towards a future purchase but they continued to state my sneakers were within the allowable standards for new and kept saying “ Keep in mind the options were offered as sneakers sold at retail, some pairs will pass StockX's verification despite being unlaced, tried on for fit, and/or having slight manufacturer flaws and imperfections. Shoes may also pass verification despite the box having minimal damage from shipping, discoloration from storage and/or any normal wear and tear due to aging.”. All of which didn’t apply in my case.
We are sorry to hear that you are not satisfied with your purchase of the Nike Air Max 90 sneakers. We can see that your concerns were re-reviewed by our Senior Verification specialists and this item was deemed as deadstock and not eligible for a return. We are sorry for any inconvenience with your dissatisfaction. If you are not pleased with your purchase you do have the option of listing your item back for sale on the platform. If you are in need of further instruction, please reach us at StockX.com/contact. We would be happy to help!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey Claudia, we are very sorry to hear that you were unable to receive your purchase. We understand how disappointing that must be. For deliveries, the item is left outside of your door as a signature is only required for items over $500.00 USD. We do expect Buyers to make arrangements to have someone stay home for delivery, and we provide the tracking ID so you are able to track the progress, and plan accordingly. In situations where the carrier provides proof of delivery, we are unable to proceed with a claim, because we can see the item was delivered to the provided address. You can read more in our FAQ:https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX.
If there's anything else we can help you with, please reach out to us at stockx.com/contact. We are always here for you, and happy to help!