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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
I purchased a pair of Yeezy 350 V2 Black (non-reflective) through stockx and when I opened the box I immediately could tell something was off with the shoes. The shoes were dirty, glue all over the shoe, a random white thread in the black shoe. Etc etc. I had also purchased that same shoe through the adidas website and compared both shoes. It is apparent that stockx sold me a counterfeit good. I contacted stockx for a refund as it is not up to standards and they are refusing to refund/return the item. They gave me the "mass production quality" spiel. Which is a bunch of hogwash as I have purchased several Yeezy's through authorized resellers and have NEVER experienced quality issues. This is such bad business practices! I have filed a complaint with my credit card and hope they help me resolve this but in the meantime I am doing my due diligence to warn and educate people on this company. They should be out of business at this point with the amount of similar complaints there are against them. I wish I had researched this company more before I invested my hard earned money into an item that is FAKE! If you have experienced the same issue, please file a complaint through the BBB, write reviews where ever you can as it can help any future possible consumers avoid becoming a victim. I saw a previous review mention filing a complaint to the FBI (https://www.ic3.gov/default.aspx) which I may do as well.
Stole my item from me and have ignored me for about 2months now
At this point my item is probably long gone and sold to someone so I'm spamming the utter $#*! out of them until they pay me for the item:)
They don't have a contact number because they are a bunch of $#*! who couldn't handle everyone phoning them telling them how they are scamming twats. DON'T USE STOCK X WHETHER IT'S SELL OR BUY JUST DON'T DO IT
Tip for consumers:
DON'T USE STOCK X WHATSOEVER
Products used:
SOLD AN FTP ITEM WHICH THEY RETURNED TO THE WRONG PLACE SO IT WOULD BE SENT BACK TO THEM AND HAVE BEEN IGNORING ME FOR MONTHS ABOUT IT
I payed through Affirm so I get pay back all 384.56 and I would be losing money you said I made the mistake but I don't StockX made the mistake if I had money to lose I wouldn't be fighting so hard to get a size 9.5 that I been warring since 10 years old all I asking for is a Exchange of the shoes never been out the box how are you just going say I made the mistake.So you saying if StockX made the mistake you Exchange the shoes? But if made the mistake you will not exchange the shoes come something wrong with at and should be on your website before you order from your company I going to bbb to report this because I shouldn't be losing money over a mistake that you said I made that way Erasers or on pencils jeopardizing my credit and everything for this I'm gonna have to pay for a pair sneakers that I cannot use and not too many people wear a size 14 so I want to bed I was still lose my name this is not right small claims court here I come
Tip for consumers:
This company is about doing people wrong will Ruin your credit no compassion if they make a mistake it’s cool if they if you make a mistake you lose out with this company bull$#*! that’s why they put Reeses on pencils just in case people make a mistake they got $384 from me and told me to pick my stickers up for bed and lose my money size 14 eSIM who wore who wears a size 14
Products used:
Shoes
So basically this is my 2nd review for stock x in 24 hours. I have left one with trust pilot and stock x replied to me asking for more information (which they already had - like my name and order number) then after another 7 hours go by - no reply at all. No update no chasing up of my order. I sent them a pair of trainers almost 7 days ago and it's been at their verification centre ever since. I'm in the UK so all this rubbish about COVID affecting it is terrible. Stop blaming COVID - it's nothing to do with authenticating trainers and clothing?!?!?!?! You don't have an influx of things now just because of a virus! Only company I know who sends generic emails blaming COVID. It's an absolute joke. They owe me £97 and have been ignoring my emails and it's only until I write a review on trust pilot that they get back to me? But then after I reply to their reply / I GET NO REPLY SINCE! Chase up my order and get my payout sent to me now. I am not using stock x ever again in my life for buying or selling it's an absolute p***take.
Tip for consumers:
Do not use stock x they are pathetic.
Products used:
Selling / and I want my money that they owe me.
I ordered my Jordan 1s on October 29 and I received my shoes on November 5 it took a bit longer because I ordered on a Saturday and that Monday was Halloween and stockx doesn't ship on weekends or holidays, but overall my experience with stockx so far has been phenomenal.
Tongue tag was a little damaged when it arrived. Would expect a little better quality control from stockX, especially when purchasing such a expensive sneaker.
I ordered shoes from my boyfriend and been waiting over a week no update shipping anything, I try to contact StockX asked for update they're just said I have to wait 7-12 days to ship to StockX after one week StockX said seller didn't ship the shoe to StockX they're cancle my order and match the price with new seller and I have to wait another 3 weeks to get the shoe, I contact StockX customer service asked for cancel since it's seller fault and they're don't give me any options have to wait it 3 weeks to get a shoe, I ordered for my boyfriend our anniversary 6 years and he's love the show! That's the point I ordered it and I don't get on time and Gould have an option to get from new seller or cancle so I can get new gift for my boyfriend!
Tip for consumers:
Waiting my time and money frustration from they’re customer service only want to sell don’t care abut they’re customer no protect any problem for customer only for seller and make them money !
Products used:
No refund can’t cancle long shipping no any options for you don’t buy from them !
I've ordered about 4 times from Stock X and never worry about the item being fake or misrepresented in any way. They have SUPERIOR customer service. I will always do business with Stock X
I order 5 pairs of shoes For myself an my 4 children the prices are already too high it's like a Price gouging site for things you can get somewhere else for cheap, ok all the shoes are coming to the same place on the same day but there is no quantity option so I had to pay shipping 5 times an there is a processing fee I paid the processing fee 5 times as well, an also taxes 5 times. This is a rip off as I sit here an think about it I think my kids would've been happier if I would've just given them the money from these shoes instead of wasting it here. I'm waiting right now for a response to do a return this was a waste of time everything done December 11th an nothing is here an won't be until after Christmas it's no point if it's after Christmas. Two pairs where for special needs kids an that's all they wanted now I don't know what I'm gonna tell them cause I chose this site to buy from. Just think twice before you purchase here. Plus one of the shoes didn't make it through so they canceled my order I needed the shoe so I had to re order the price was higher an so where the fees just trying to get gifts for Christmas that's it. Epic fail one of my orders don't have a picture but I ordered it an the one I ordered days after I ordered my kids on the 11th came first I don't understand how the shipping works it's not sent out by date at all can't be.
Just a thank you note to the Stockx team for sending my shippment out quickly thanks for keeping your standards high! You have made my upcoming weekend a better weekend
Thanks again Guys!
Worst company ever to order shoes they tell you they have the shoe you order and pay for them then a week later they want to refund my money cus they can't get the shoe $#*! this company
Hello Johnny, We are very sorry, If an order can not be fulfilled we always try to link you with a new seller at no additional cost to you. If we are unable to link you we will provide you with a full refund. We are very sorry about the inconvenience this has caused.This is also stated on our FAQ, and you can always reach out to stockx.com/contact
The order came through and the expected delivery timeline was pretty long to be honest. However, it came through much faster than expected, less than a week and I'm very impressed.
Your donot refund people there money back or credit so i will never shop on stock x any more i will only shop on goat cause they credit u your refund in the form of goat credit
Terrible not good at all
I like it at first but it is garbage i will never order from them again
We are sorry to hear that you would have liked to be refunded for your purchase on order #50909529. Due to our live marketplace's nature, once the order is confirmed, we are unable to cancel (Even if the purchase was made by mistake). StockX serves as a platform that makes it convenient for both individual sellers and buyers to do business easily. Because of this, we do not actually hold inventory and therefore would have no way to accept merchandise back in instances of unwanted purchases. Once your purchase was made, a commitment to the original party that was selling the merchandise was made as well.
One of the most amazing things about our dynamic platform is that when you run into this situation, you are not completely without options and actually may have the opportunity to come out ahead in these situations.
The versatility of our marketplace quickly allows you to switch from buyer to seller with ease. Re-listing the item that you just purchased allows you to know not only the opportunity to sell the item to another buyer but also to possibly even make a profit while doing so! I have included the link that gives you those step-by-step instructions:
https://stockx.com/help/articles/What-is-the-difference-between-sell-now-and-an-ask
https://stockx.com/help/articles/How-do-I-sell-on-StockX
If you need further assistance, please reach us at StockX.com/contact. We look forward to hearing from you!
You guys provide great service, with great customer care. Very easy website to navigate through. Thank you for providing a great service to the sneaker community!
If you want good service and great product, you go to the #1 SERVICE! StockX
Although the product I received was authentic it was very very defective and I was told it was too bad that if it past Nike's quality control it was fine but the shoes were unwearable and was told to just try and sell them to someone else by StockX
Although the product I received was authentic it was very very defective and I was told it was too bad that if it past Nike’s quality control it was fine but the shoes were unwearable and was told to just try and sell them to someone else by StockX
They had the shoes I wanted
The purchasing process was smooth. The item was competively priced and arrived in excellent condition in a timely manner. Communication throughout the processes was good.
I ordered 3 pairs of Js only got 2 and a refund one of the shoes was dirty scuffed stained n look worn good fuccin job $#*!X so i got my refund and i ordered again now its been three fuccinn days and yet no movement i know mail services n
And banks are open so i dont care if corona virus aids hiv idgaf whats flying in the air what should be flying is my fuccin 4s to my house so quit playin with my money n send my $#*!t
AVOIDDDDDDD accidentally bought sneakers. What happened next: received an email tellin me the payment failed. Received a new one telling me the deal went through. Told them I want to cancel and asked them HOW ON EARTH DID THE DEAL FO THROUGH EVEN THOUGH THE PAYMENT FAILED. Got called a liar and got charged twice.
I never write reviews, i needed the newest xbox for a last minute xmas gift, ordered it on December 11th and it arrived today December 19th, I was kept up to date on the progress of my order, I see some not so good reviews BUT MY EXPERIENCE WAS AWESOME, KEEP UP THE GOOD WORK!
StockX is flat out scamming people, that's what it comes down to there taking sales and not paying out customers and not sending shoes to customers. I have sold multiple shoes and they haven't sent 1 payment. There email response is generic and gets sent to all customers. There customer service doesn't exist. They need to be shut down point blank period. DO NOT DO BUSINESS WOTH THEM! I ADVISE TO STAY AWAY!
Stock x is a joke. Refunded my money 4 times and it was very unprofessional. Don't waist ur time and also got fake Nike trainer. Trash site
Tip for consumers:
Don’t use this site
We are sorry to hear that you may have had less than satisfactory experiences with StockX and your orders. We do apologize for any inconvenience and we are certainly happy to review your concerns and questions. We have a new process for when these issues occur it is called the Buyers Promise and you can find more information on this new procedure here.
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
The item must be unworn and in the condition that it was delivered, with the StockX tag still attached, in order to be eligible for our Buyer Promise.
https://stockx.com/help/contact/buyer-promise
Whoever repacked my video card didn't properly tape the retail packaging of the GPU, so the GPU got OUT of the box and flopped around the inside of the shipping box, damaged the mounting bracket and one of the fans. I was using this for a water cooled build, so the GPU itself was still fine for that, but I didn't want to waste time sending it back, and risk having to pay even more for one since these were extra hard to get. So basically my options were: use this busted up video card, which now has reduced resale value because the stock HSF is busted, or send it back for a refund and likely have to spend even more for another one.
Fine I guess.
Wish I hadn't
Wanted a new video card.
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
TERRIBLE! I placed an order for $229 on July 11th, they told me my expected delivery date was July 28th. It is not August 15th & still no sneakers! I received an email saying delay in shipping 7-10 days due to covid & now 3 weeks after receiving that email STILL NO SNEAKERS! I have sent 2 emails no return, beyond unprofessional i definitely will never be ordering from them again seems like i just got beat out of my money & sneakers, total rip off!
I recently purchased a pair Jordan Retro 5 from StockX. What caused me concern into checking the level of Authenticity of the sneaker is that upon opening of the shoe box there was a strong caustic smell of spray paint. A smell I have never before experienced with any sneaker purchased from a reputable show store. Upon closer inspection and comparison to the same sneaker purchased from Nike there are many noticeable "fake" markings.
1. The color variation is not the same, when the StockX sneaker Jordan 5 is compared to the same Jordan 5 sneaker purchased from Nike the color is noticeably a different shade, almost purple.
2. The inside label on the Satin of the StockX shoes, reads "made in China". Any website that looks for Jordan Fakes will 100% say that is a #1 indicator, and lastly,
3. The smell and feel of the shoe upper when compared to the shoes purchased from Nike. The smell I have already described and the feel of the StockX upper is different, not the leathery feel of the Jordan sneaker purchased from Nike.
I am very disappointed and will never shop at StockX after having this experience especially since they DO NOT BACK the AUTHENTICITY of their product and this is most evident in their return policy. Even when provided with photo documentation to support items 1 and 2, they ignored the facts.
Tip for consumers:
Beware the authenticity of their shoes is most questionable and they do not back their policy with returns.
Products used:
I purchased sneakers, that are not authentic as claimed.
We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you we verify them in person with our industry experts. However, we do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand.
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
We are sorry for your experience. We hope to hear from you at StockX.com/contact so that we can look further into your account and assist you further. It is not our intention for you to wait over 3 weeks to get an item and we would be happy to look into this for you!