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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
He work very hard and it been many weeks. Please ship them please to me. I have emailed no answer :( Hope soon we hear back
Very quick response and shipping came faster than expected. Shoes and box containing them were in perfect condition. I will buy again, thank you.
The entire process from bidding to purchase was a breeze. The shoes are in pristine condition. I will certainly do business with Stockx again.
Products used:
Nike Air Max 90
Hey John, thanks for sharing your great experience! We are thrilled to have you as a part of the StockX family! Enjoy the Air Max 90's, and good luck on future purchases!
EVERY SINGLE experience I've EVER had with StockX has been absolutely terrible. They're a corporate scam! I highly advise everyone to avoid doing business with them at all cost.
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My experience was quick and easy. I've shopped with stockx before and each time is a breeze. I will be ordering again soon.
My son is so excited about his new rare Air Jordans. They arrived very quickly just as described. Very happy with this purchase!
For other websites its super complicated but stockx is just super easy to use and has everything i'd ever want.
It was just the biggest brand that resells the things i'm in to.
From purchase to delivery, I was kept informed of status and updated on eta. Very happy and product came in great condition.
Friend suggestion.
Updates along the way and fast delivery!
My son uses StockX for all his basketball shoes now and is very happy. Thank you!
Recommended by friends
Shoes arrived within shipping window, no damage to box or any other concerns. Only wishes the shoes were laced. Hate doing that part.
Thanks I am excited that they came so promptly. The process was simple and easy. I look forward to future business with you.
Hey, we are glad to hear you loved your adidas Yeezy 700 V3 Arzareth! Thanks for being a part of our StockX family, we are happy to have you here!
If you are an international buyer don't bother using this site. I paid 130 of duties and taxes for 2 pairs of shoes.
I know the shoes have to get examined and shipped out twice but it was surprisingly quick for the fact of that
I've been buying and selling on StockX for years without hassle. Great company but the customer service can be hit and miss.
Awesome yet expensive but I'm grateful to have a site to order from. Very excited about the speed of delivery after purchase.
I expected like a week and change for my cool greys to arrive but came in like 4 days. So happy. Thanks!
Jacket received did not match the description, and there are some slight defects. I paid more for the lower priced product.
My size is no longer available in boutiques and online store, it just so happens that someone sells it on sockx.
We are disheartened to learn that your purchase was not in the condition that you expected. We do have the buyer promise that your concerns can be reviewed. Please visit the following link to complete the form. (https://stockx.com/help/contact/buyer-promise) We look forward to hearing from you to review your item.
Received shoes in a timely manner. This was the fastest delivery out of all the times i have ordered with StockX
Even though it may take a week for the shoes to arrive at facilities, they ship them with urgency to you.
Received shoes from South Korea. Delivery to Europe was fine through DHL. Shoes were new and in original box, no default
Plain and simple stay away. This is a company that will not be here in a year. It's an absolute scam!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey Marcus, we're happy to hear that you're satisfied with your first order from StockX! We appreciate your review and look forward to future business with you.