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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
My order arrived within 2 days of it reaching the stockx facility and was delivered to my doorstep in perfect condition.
Parasitic leeches. I would never buy or sell through them. I have before, always overpriced after the endless fess they add on and the shipping costs they leave you with no option but to pay. I liked using their portfolio, until they decided to ruin it and take away everything useful about it such as a quick overview of market value, potential gain, and your rank in their system even though the ranking was backwards if you were in the top 1% they showed 99%. Which is just basic moronic sense for these guys. But they took away everything useful to add an NFT portfolio. LOFL. As if anyone who buys NFT's is going to use stockx's half a. Ed portfolio when there is a whole ecosystem of excellent apps for buying selling and tracking performance of NFT and your portfolios. That has to be hands down the dumbest trending riding idea these dummies could've come up with. Nobody cares they arent using your site for that, many of us arent even using your site to buy or sell, now that you've ruined the portfolio there is no reason for some of us to use your site anymore. Get real. Youre sh"t
Tip for consumers:
Dont use this site
Products used:
na
I order 5 pair of shoes and I haven't had any problems with them great shoes seems to be all authentic….So far thanks Stock X
Great deals
Delivery came a lot faster than i was told
It was going to be which i was very happy about! Great service as always from stock x. Thanks guys.
Very nice. Thanks again for quality sneakers. Always find what I'm looking for at a price point I can swing.
I received my item after countless emails to risk prevention and now I cant make purchases again this company sucks.
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Alvaro, we do apologize for the delays and any inconvenience this may have caused. We are working as efficiently as possible to answer all concerns and process all orders within 9-12 business days. After review, we can confirm that we have not received any recent communication from you. Please reach out to our team at StockX.com/contact and our team will be more than happy to look into this matter so you can make purchases again. Thank you for your patience.
Something happened with the delivery at first but the team manage to send it two days later. Everything perfect! Thanks
Terrible quality check paid over 3× times the value for low quality bad customer support even after waiting a month
Tip for consumers:
Don't buy
Products used:
Shoes
Hi Ron, StockX is not a regular retail store. We are a live global anonymous resale marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
We give an estimate of 9-12 business days for all deliveries, however, this is subject to delays. While we work very hard to stay within our estimated timeframes, we can not guarantee a delivery date. In addition, we do not deliver our own packages, so we do not have any control over carrier delays and/or how fast an item passes through customs ( if needed). In addition, the holiday season does play an effect on delays as it does with most businesses.
We do not guarantee shipping information for any item until after and only if the item passes verification.
We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. Due to these facts, some items will pass verification despite having minor defects. With that being said, we are certainly happy to take another look at any item within 3 days of the item being delivered.
If you have any further questions please contact us at stockx.com/contact. Thank you!
I am very satisfied with the sneakers. They arrived quicker than I originally expected and everything was exactly as advertised.
Just received a pair of shoes which did not fit, they will not exchange them. Very disappointed with this service.
Tip for consumers:
dont buy if you need to exchange
Products used:
shoes
We are disheartened to hear that the sizing on your recent purchase is not satisfactory. It is not our intention to make your experience difficult. As StockX is the middleman for buyers and sellers alike, we do not hold any inventory and can not offer returns or exchanges. We would be happy to assist with any questions about listing your item back on the platform and potentially turning a profit. Please reach out to StockX.com/contact for further support.
When they items arrived they seemed defective, I don't know if the verification checked was rushed or just over looked
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Slow delivery. Not worth the hassle. Ebay is faster. Paid over a week ago. I'll just use ebay next time
I ordered a pair of Jordan 1 low Shattered Backboard Sneakers that were advertised as new. Upon opening the box, it was apparent that they were not new. The soles showed dirt on the bottoms and the sides showed slight scuffing. There was also slight scuffing in the area around the ankles. They were either extremely shop worn or worn at least once. Since these were a Christmas gift for my daughter, I showed her the shoes later that day and she did not want to keep used shoes. The same day they were received, I took the numerous photos required for the return, including photos of the tag that they attach, still attached to the shoe, and through emails the return was approved. Now the company is claiming that the tag was tampered with (removed), so the return is denied. If the tag was tampered with, it was by StockX after receiving the return to have a reason to return them. There wasn't even time to have worn the shoes. I ordered from this company before, without any problems, but now I will not order again because this is how the handle a problem. The tags seem to be a nice scam to deny returns. Even though I have photos showing it was attached, there is no way to prove it was that way when shipped. I am currently debating filing a complaint with the BBB to warn others.
Tip for consumers:
Order at your own risk. I placed two orders. The first order was as described, the second was not. I believe they put those tags on items because they can always claim it was tampered with. In this case, they said it was removed. So they claim I went through all the trouble of taking all of the photos and returning the shoes, when they specifically said that the tag had to be attached and untampered with for a refund, and the tag was not attached. Why would I waste my time like that?
Products used:
Shoes that were used when advertised as new.
Shoes came ahead of schedule. Exactly as advertised. Exactly what I wanted. Better than buying directly from the brand
Best selection
They are cute and everything but the front of the shoes look very different… there's one that looks crooked
Because of the efficiency
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
These shoes are a perfect fit. They are comfortable, I can wear them all day without any problems. The material is high quality and they look great!
My delivery came super fast and the shoes look really good. The only problem I had was the box being a little messed up but it's fine.
Was a clean and smooth delivery but there was quite a lot of trouble in regards to finding our address so ended up waiting an extra day
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hi Seth, we are sorry you feel this way. We are always looking to improve the experience for our users, and really appreciate the feedback. Our objective is to deliver a superior marketplace experience built on our core brand pillars of trust, authenticity, and anonymity. As our marketplace continues to grow, so do our investments in the platform and the costs required to improve the level of service to StockX customers worldwide. StockX customers are, and always will be, the heart and soul of our company -- this update was put in place to best serve and support the high-touch customer experience we afford our millions of buyers and sellers across 197 countries and territories globally.