Straight Talk Wireless

With StraightTalk 4 yrs.
Received an email stating my phone is old and won't be supported after this year.
Purchased new Iphone at discounted amount via their site.
Order was cancelled by STalk and I was told my bank declined the charges.
Bank did not (confirmed with bank rep)
Called back, was told phone was out of stock in the color I selected.
I selected new color and then was told could not get the discounted price ($100 off) that was offered yesterday.
Going somewhere else.

No one can speak English trying to understanding them is a challenge. I have been told to call back in 72 hours I have been hung up on multiple times and they still can't seem to help they have no idea what they are doing. Get people from America when that is who you are selling your products to.

They allowed someone to pirate my voice mail, will sell your number to anyone, they will change the format your comfortable with, and what service. That Mexican drug dealer would sell out his own mother for a buck.

Straight talk has the worst customer service of any company I've ever used. I was told twice that I had to buy a new SIM card. Even though the card I had was brand new. Then they cut the service two days before it expired and refused to give me any information as to why. And after that I was told I'd need a new SIM card before I could refill. Spend your money elsewhere. Straight talk has zero ethics.

I have been with straight talk for years. I made my payment 4/12/23 and did not receive my plan. I have called for 3 days. I requested a corporate email to show they debited my card but they will not give it to me. They want another payment. I have called my bank and everything is fine on their end. I really don't understand what's going on. Usually when I call to make my payments, I'm asked to give my security code but that didn't happen. Red flag. Tia is frustrating.

Complete fraud. Visiting the US from NZ, checked to see if my phone would work on their network and they said it did. Brought a $55 Sim card and wouldn't activate. Rang customer service and they just 'oh well, bad luck'. Absolute rubbish company.

Let's start with how there customer support is completely horrible. The worst out of all providers in my own opinion. Second you have to call them constantly for one reason or another. (Had to call them because it wouldn't let me use me hotspot. Such a huge inconvenience when I done bought the card allowed for hot stop. Why should I have to call for your permission that's why I bought that plan. Wouldn't be such a big deal but this is ever month in a new billing cycle.) Also does not support tethering, cannot root most of there phones, 60gb limit until they decide you have used it too much even though you bought a UNLIMITED DATA PLAN. So so many more reasons. So I am giving them a 1 outta 10 and I'm not sure why I'm giving them 1. Next week going back to my old company. Verizon never had a problem with them...

Between July 2022 and February 2023straight talk failed to provide me service as per their agreement. I made more than 50 calls which were all outsourced to the philipines. The call center reps refused to help and each time they hung up. I now have a final judgment against them. Stay away from straight talk.

This was a most frustrating experience i have ever had. Literally ruined my holidays, straight talk support is horrible. I feel like they make fun of you every time you call. Wouldn't recommend that service to my worst enemies.

I have had straight talk for many years and was very happy. So much I recommend them. However with 5G it has been nothing but frustrating! Not sure how it goes from awesome to frustrating? Would love some explanation

I am a broke college student. So when i saw the whole "...unlimited talk, text, and data on the nation's largest, most dependable 4G LTE..." spiel, needless to say i was sold. That was my first mistake. Not only have dealt with rude a** customer service who I have been in the phone longer than my own mother, but they took money out of my account after the bill had been paid! I couldn't even afford a rare 5 star dinner to chipotle :( i beg of you, spare the headache and spend your money elsewhere.

As a ST customer for over ten years, I have had it w/their rude barely speaking English Reps that give terrible customer service. I have purchased poorly working phones & non working service plans that they refuse to refund, or credit. They lie about sending out sim cards & won't replace when they don't arrive. They hang up on you if they can't resolve an issue. Data settings change constantly so your phone won't work. If you use them be sure to have Tylenol handy because it's going to be a big headache!

I teach customer service classes, I need to invite the Straight Talk customer service staff for free! This company has the absolute worst customer service of anyone anywhere! They did not treat us with any care and concern, we were hung up on at least 6 different times. No one has any authority to do anything for you. It wasn't until we talked to a refund agent and demanded a refund and a new phone, the wow, we got action and finally received help. We have left ST after 15 years, never going back! Got material for my next class, lol.

Cant make or receive calls on phone. Internet is also randomly dropping signal. 2 days, 7 chats later, nothing has been done! Can't save a transcript of prior chats, so have to repeat it all every time! Twice, said they'd call back in 15 minutes on another phone, never called back at all. If you can't type your responses to their questions fast enough, they will DISCONNECT chat from you, and you have to start ALL over again! I feel really screwed over by these people. I can't even make or receive a phone call! Unbelieveable!

This "company" is absolute dog$#*!. Looking for your account number? Too bad, they don't have one for you. Need to speak to customer service? Too bad, they'll hang up on you. The list goes on and on, but my god this is absolutely awful in every imaginable way. If the FCC had power to do ANYTHING, they'd shut down this racket in a heartbeat. $#*! this company, if you're thinking about going with it, maybe try Mint Mobile instead.

My most recent attempt to get support because I could no sign in to my on line account was excessively frustrating. I had to call a second time because the first rep disconnected me after 16 minutes. The second person disconnected me after over 20 minutes. They were both difficult to understand. Will be switching from this carrier.

Very rude customer service person. My brother just passed away and I had been paying for his phone usage. Straight talk would not cancel the contract They said I needed to provide the last three numbers called. He lived in Colorado and I live in Louisiana. When I asked to speak to a supervisor they denied my request. This is terrible service. Very rude customer service person.

Worst customer service. I have TMobile and trying to transfer a number from straight talk. 4 phone calls to STalk and the last call TMobile and my daughter were all connected 1.5 hours later and still no resolution of number being transferred. I'm waiting another 24hours to start the process all over, AGAIN. My advice is never knowingly use this company, they are the worst. Don't even deserve one star.