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StudentUniverse

Overview

StudentUniverse has a rating of 4 stars from 5,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.

service
108
value
105
shipping
58
returns
74
quality
92
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7,001 reviews
How would you rate StudentUniverse?
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New York
1 review
0 helpful votes
Follow Kayla S.
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Great
August 31, 2024

Easy process, best prices for flight i needed. Alleviated a lot of stress

Date of experience: August 21, 2024
Nevada
1 review
0 helpful votes
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Greta experience!
April 22, 2024

Very easy to book! I even had to change the airport I flew out of and it was a quick 15 min phone call to get it sorted. The agent was extremely kind and helpful.

Date of experience: April 12, 2024
Colorado
1 review
0 helpful votes
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Great site, opens doors
June 27, 2024
Updated review

The site is easy to manage and navigate, and it really is the best option out there for reasonable flights.

Date of experience: June 17, 2024

The extra pricing for specific seats meant I spent...
August 14, 2023
Previous review

The extra pricing for specific seats meant I spent more than I thought I would. I did not appreciate the price increasing by almost $100 due to hidden extra payments.

Date of experience: August 14, 2023
Washington
1 review
0 helpful votes
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Good
June 27, 2024

The site is very useful for students. I have booked tickets for very reasonable price where I got round trip

Date of experience: June 17, 2024
Pakistan
1 review
0 helpful votes
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Amazing experience
October 12, 2022

Amazing experience with Student Universe.
I visited many websites, it was pretty easy to use, response was great aswell. Coo-operative staff and excellent response.

Date of experience: October 12, 2022
Alabama
1 review
0 helpful votes
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Very easy to use!
April 19, 2024

StudentUniverse was an easy and efficient way to book my trip! Zero troubles with the website and would recommend to any other students needing to book flights.

Date of experience: April 9, 2024
Alabama
1 review
0 helpful votes
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Great
July 28, 2024

Wonderful great price and easy and fast booking. Compared all the competitors.

Date of experience: July 18, 2024
Australia
1 review
0 helpful votes
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Stay away!
September 15, 2022

-Booked tickets no worries.
-Then covid hits and couldn't fly out, was told by them they keep the credit for future travel and that I had 12 months to rebook. I ASKED for a confirmation email which I never recieved.
- called them later on before the end date and once again they confirmed credit is there not worry, again I Asked for confirmation email which never recieved.
-called them a month later only for them to tell me the credit is lost now. What a piece of $#*!s!

I didn't learn the first time so I went with them again, Booked new tickets but they made a typo in the name, called to correct it and said no worries that would be 30 bucks, a day later I get an email that they now want to make a new booking and for me to pay the difference of 300 dollars as the airfare is more expensive now. What a load of $#*!.
STAY AWAY PEOPLE!

Date of experience: September 14, 2022
Taylor T. StudentUniverse Rep
over a year old

Hi, could you please send an email to customerfirst@studentuniverse.com with your reservation code and login email address? We will have our supervisor review your case. As for the typo in name, we are truly sorry about that, but usually it is the passenger who inputs the name in the info and we will not change your profile name unless the user requests it.

New Jersey
1 review
0 helpful votes
Follow Myles G.
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I've heard and read a ton of horror stories about student universe which initially had me quite nervous, but my study abroad program offered me a flight voucher that could only be used through them so I had no choice. After booking my flight through studentuniverse, I received 2 confirmation emails but I didn't hear anything after that. The one thing I would suggest is making sure your ticket is validated with the airline via your respective airline website. For me, I flew united, so i was able to check through the website & app on my phone. Once you see "place confirmed" or something of the sort, you're officially in the clear. But overall, I had no problems. After your ticket is confirmed, everything else can be done via your airline (changing seats, requesting a meal, viewing capacity, paying for baggage/additional baggage & etc). Flights both to & from Paris went smoothly. Thanks studentuniverse and CEA-CAPA for providing that flight voucher. Saved nearly $1,000+ on a roundtrip non-stop flight ticket.

Date of experience: May 31, 2023
Taylor T. StudentUniverse Rep
over a year old

Hi Myles, thanks for the review. Sorry that you heard many unpleasant stories, but 4.6/5 (6,057 reviews) says it all. Different airlines publish different types of fares; for instance, basic econ class does not allow change/cancellation. Other types may allow change/cancel for a fee. Therefore, we suggest our customers double check the information we present in order to select the type desired. Besides exclusive student prices, we give away promo codes to help save more, so don't forget to subscribe to our emails or refer us to your friends to get more codes!

Bangladesh
1 review
0 helpful votes
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Impressive
October 1, 2018

It is really nice for less earning people or a student. I am very much satiesfied of your service. Please let me know about all trips of student universe. Thank you..

Date of experience: September 30, 2018
New York
1 review
0 helpful votes
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Just a little laggy, overall great
March 11, 2023
Updated review

Took me three attempts to buy tickets, but after that the process was good. I just don't know what it means when the website said "The airline couldn't confirm the flight."

Date of experience: March 11, 2023

Kinda laggy
March 10, 2023
Previous review

Kinda laggy

Date of experience: March 10, 2023
Kenya
1 review
0 helpful votes
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Nice
July 29, 2024

I got a really good deal through student universe. Would recommend

Date of experience: July 19, 2024
Massachusetts
1 review
0 helpful votes
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Good
November 18, 2024

Good good good good good good good good good good good good good good

Date of experience: November 8, 2024
Texas
1 review
0 helpful votes
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$50 tickets
December 7, 2023

I'm not sure of the total was supposed to be but it wasn't $50, ended up being closer to $150. Not really mad about it though as it's still cheaper than regular last minute flights.

Date of experience: December 7, 2023
Maine
1 review
0 helpful votes
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Pretty good
April 23, 2024

Every time I refreshed the website flights would disappear it would never have the same flights which made it difficult if I was looking for something specific

StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 13, 2024
Taylor T. StudentUniverse Rep
over a year old

Hi Carly, sorry you felt that way. Some deals do get sold out immediately. Our fare update comes from the airline itself that is why our system checks for the current ticket price when you hit "select". Please note that prices are dynamic and may fluctuate in accordance with airline inventory. Purchasing flights online are on a first-come-first-serve basis. We cannot guarantee the fares and seats unless they are charged and ticketed.

Utah
1 review
1 helpful vote
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Amazing Service
October 13, 2022

Found out recently about Student Universe and I just realized how much I missed out on using your service for the first year of my studies. I am impressed!

Date of experience: October 13, 2022
California
1 review
0 helpful votes
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INCREDIBLE
August 13, 2022

THANK YOU FOR ALL YOUR WORK STUDENT UNIVERSE! IT WAS A FLAWLESS TRIP FROM los angeles to Nice, France — Thank you guys. Great platform. Wish it searched a bit faster but it's ok i need to learn to have patience!

Date of experience: August 12, 2022
Illinois
1 review
0 helpful votes
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I should be able to have multiple tabs open to check and compare different flights and prices without it automatically refreshing on me

Date of experience: June 3, 2024
California
1 review
2 helpful votes
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For my very first international experience, Student Universe made my travel planning easy because at first I didn't know how to book a flight because I had never flown before, but after having the best travel and study abroad experience in Buenos Aires, Argentina, I'd definitely book another flight using Student Universe. I was so grateful to have gotten a birthday discount on the purchase of my flight the day I booked it, which was on my birthday.

Date of experience: September 21, 2018
New Jersey
1 review
4 helpful votes
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I had booked a Basic Economy flight on American Airlines a few days before the Coronavirus pandemic struck the US. A couple of days before flying, things got very chaotic and flight policies were changing by the day. I tried to contact American Airlines directly but they were completely unreachable. I then tried to contact StudentUniverse and although I wasn't able to reach them by phone, I left a message on Facebook Messenger that I wanted to cancel the flight.

Eventually, 5 days *after* the day of my flight (by which point I had almost given up hopes of receiving even a partial refund), Studentuniverse contacted me on Facebook to let me know that I have a travel credit for the entire amount available with them (that I can book any time before Dec 31 2020). I am really impressed with the dedication of the Studentuniverse team since they have been able to resolve customers' problems even during these difficult times!

Date of experience: March 18, 2020
Rachel B. StudentUniverse Rep
over a year old

Thank you for your kind words! We've been working hard and are so glad we were able to help you! :)