StudentUniverse has a rating of 4.5 stars from 9,885 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I had an amazing experience using StudentUniverse! I am excited to travel to China and improve my Mandarin skills. Choosing StudentUniverse at the last minute was the best decision I made. The prices of flights were sky-high, but thanks to StudentUniverse, I can afford my dream trip. It was incredibly easy to navigate through the website, unlike other sites where you have to search for student discounts. I am all set with my student ID and can't wait to embark on my adventure!
I don't write reviews usually but this is such a scam I hope to help someone save their money. They are not up front when purchasing the tickets. Once you get to check out they keep adding on additional fees and you end up paying more for a ticket here than on the actual airlines website. Don't trust this place.
I had an amazing experience using StudentUniverse! I am excited to travel to China and improve my Mandarin skills. Choosing StudentUniverse at the last minute was the best decision I made. The prices of flights were sky-high, but thanks to StudentUniverse, I can afford my dream trip. It was incredibly easy to navigate through the website, unlike other sites where you have to search for student discounts. I am all set with my student ID and can't wait to embark on my adventure!
I opted for StudentUniverse as it came highly recommended by my au pair from Japan who was studying in America. She informed me about the company's ability to offer travel tickets at a more affordable rate for students. Moreover, my sister, who is also a university student like me, has had a great experience using StudentUniverse on her travels. Hence, I am confident that I have made the right choice by selecting StudentUniverse for my upcoming travel plans.
I would like to discuss my case that i face with studentuniverse.com i booked my flight from Vancouver to new Delhi for 22nd april and it was return ticket with free cancellation any time no cancellation charges. My layover was at China as it was Air China with the increasing health problem of deadly corona virus i called up their customer service to cancel my flight for the trip, the customer service ended up with 350$ cancellation charges. That's ridiculous why would i pay for the cancellation charges when i booked the flight free from cancellation charges any time.
They are now telling its your voluntary cancellation, so you have to pay these charges and willnot get full refund back. Please do not waste your time booking from Studentuniverse.com i had very bad experience.
Hi Siddharth, we apologize for your frustration. Most of the tickets we sell have a free cancellation period of 24 hours, after which there is a cancellation fee associated with the ticket. Right now, it looks like the airline is only providing free cancellations/refunds due to the Coronavirus for flights that are scheduled for before March 31st, which is likely why we can't provide you with a full refund at this time. We're happy to help you continue to look into options for this situation if you contact us directly, and you can follow the airline for updates about their cancellation and refunds policy.
I recently booked a flight from California to Hong Kong through StudentUniverse.com, and I must say I'm thoroughly impressed with their service. The booking page was clear and straightforward, making the process seamless. What stood out to me was their thoughtful addition of information on purchasing an eSIM card for Hong Kong, which I found incredibly helpful. And let's not forget the most important part - the student discount! Their prices were significantly cheaper than other websites I checked. Highly recommend!
Site was very slow and unresponsive. Had to refresh multiple times. Took nearly an hour to book the flights. App kept showing error messages.
Amazon Prime student deal
This is the first time I have booked through student universe, got my confirmation and the reference worked on the actual airline website so all good.
I heard about it on social media and decided to give it a try since I am an international student and flights are normally so expensive regardless.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have many time been amazed at the service provided by Student Universe, and I'm not a student! I'm just a hard working person who sometimes needs to travel at the best value for my money and time again I've found results and excellence through this platform and service. When I did have a glitch, I called in directly and promptly had a living person to help me, she was kind and knowledgeable and able to resolve my problem. I have told many about Student Universe and will continue to do so. Thank You so much!
Booked international travel through online portal ( redirected from google search). The confirmation did not appeared on airline app ( may be we could not wait even 24 hours from initial booking time and became anxious). Called customer service and the representative on the call swiftly resolved it and ensured while still on the call that booking confirmation is show on airline site. Excellent.
Redirected from Google search.
I just booked a flight to Canada through Student Universe and got it at an amazing deal. This is not the only time I have used it for International and domestic flights. Most of the time you can find the best prices here (not always though). I use it as a baseline to see in comparison with other companies. Not sure why all of these other people are freaking out about charges and other prices. Haven't noticed anything of the sort. Better to be flexible while traveling than these people probably booking last minute. Overall, I like the site a lot. Would recommend.
My cruise was cancelled and no refund from this vendor. Please stay away. They will screw you out of your money.
Hi Randy, we're sorry you had this experience with us! Unfortunately, most of our flights are nonrefundable, which you can see in the terms and conditions prior to booking, which typically means we are unable to offer a refund in the event that you'll need to cancel. All insurance claims must go through the insurance company and are subject to their approval. If you'd like us to look into this further and see if there's anything else we can do for you, please DM us your email and reservation code and we'll try to help :)
I was surprised that I couldn't have instant confirmation and heard it might take 3 days. Also, the agent, although good English language, had a think accent, like a large dog talking... deep and very mumbled/muffled.
It was promoted on Kayak.com, so I thought, OK, I'll try it.
Hey, when a booking is successful, confirmation email will be sent with reservation codes. E-ticket number will appear later within a week or so, but no longer than 7 days prior to departure. And, sorry you disliked the English language from our agent.
It was refreshing to find such good deals for my travel needs.
I was thoroughly impressed with the customer service provided by the representatives. They were not only responsive but also exceptionally helpful in addressing all my queries and concerns, ensuring a smooth booking process.
I don't write reviews usually but this is such a scam I hope to help someone save their money. They are not up front when purchasing the tickets. Once you get to check out they keep adding on additional fees and you end up paying more for a ticket here than on the actual airlines website. Don't trust this place.
Hi Lily, sorry you felt that way. We provide a set of add-ons for different passengers to purchase based on their needs, however, these are completely optional and can always be skipped to proceed. If you have any other questions, feel free to contact us. Thanks.
I came across this website via a search engine, the booking process was so simple, price was the best I could find and confirmation received straight away. I had an issue with the reservation (my fault) which was resolved by the team over the phone immediately - so helpful! Will be my booking method of choice moving forward. Well done guys!
Referral from search engine
Cancellation is the worst. If a person mistakenly books a trip then will have to go with it. There is no room for changes and cancellation without a cost. Not within an hour of booking.
Google search found this website
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm extremely grateful for the amount of money I've been able to save for flights however the first time I booked a flight I wasted around $60 by choosing to pay for my seats through the app instead of when I checked in. I ended up getting stuck in the leftover middle seats so I wouldn't bother trying to pick seats in the app. Other than that I would definitely recommend and have recommended this to my other friends in college.
I compared prices on student universe with those on google flight and saw the drastic difference so I’ve used it ever since.
I was so lucky to come across this amazing deal, however, it would have been easier to navigate had I attempted to buy the tickets earlier in the morning. My first transaction was only $25 but never fully processed due to high website traffic. When I tried again, the total cost ended up being $45, which was still a great deal considering the flight that I wanted was originally $300. I am so grateful to have come across this amazing deal in time for the holidays.
I heard about StudentUniverse through my local news station and as a college student, I was fortunate enough to find a plane ticket that I could afford and would fit my budget.
First time using StudentUniverse, thought it was a joke when they offer discounts but here I am with my booked tickets to London within 2 weeks! Thank you. Am really grateful.
Efficiency and reliability
I had booked a Basic Economy flight on American Airlines a few days before the Coronavirus pandemic struck the US. A couple of days before flying, things got very chaotic and flight policies were changing by the day. I tried to contact American Airlines directly but they were completely unreachable. I then tried to contact StudentUniverse and although I wasn't able to reach them by phone, I left a message on Facebook Messenger that I wanted to cancel the flight.
Eventually, 5 days *after* the day of my flight (by which point I had almost given up hopes of receiving even a partial refund), Studentuniverse contacted me on Facebook to let me know that I have a travel credit for the entire amount available with them (that I can book any time before Dec 31 2020). I am really impressed with the dedication of the Studentuniverse team since they have been able to resolve customers' problems even during these difficult times!
Thank you for your kind words! We've been working hard and are so glad we were able to help you! :)
I love that I can count on Student Universe for my travel. Clear and direct, Thank you.
Student Universe is my go-to. Thanks.
Very efficient and helpful representatives. Thank you! And I am happy with the excellent price for my flight ticket.
Found it accidentally when searching for affordable ticket rates.
I was very please with how easy it was to make my reservation. Thank you so much!
I choose SudentUnverse for my reservation because I was vey please with the choices and pricing I had to reach my destination.
Hi Carol, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
StudentUniverse offers an excellent platform for students and young adults to access exclusive deals on flights, hotels, and tours, making travel more affordable. Many users appreciate the user-friendly interface, exceptional customer service, and the wide variety of options available for both domestic and international travel.
Very good! Can't wait for my flight it'll be my first time flying and buying from Student universe.
Congrats! It's gonna be AMAZING for your first flight. Clouds will be completely different when you are high up there. Don't forget to take a pic of the skyline and tag us on Instagram, as we would like to appreciate the beauty of the sky with you. Have a great trip!
I found the whole booking experience easy and without doubt the price of my flight couldn't be beaten.
Thank you!
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Thank you for the review, Harrison! We are so excited that you and your sister had amazing experiences with us. 祝您旅途愉快,期待您跟我们分享更多在中国的快乐!