Overview
StudentUniverse has a rating of 4 stars from 5,424 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Instant Feedback
Took a long time to receive my ticket purchase confirmation email. Then received another email saying the booking was confirmed; it was only reserved at first.
Answered my questions on time and replied back the same day or the next day.
I love used SU for a few years now. While I believe things could be better (more promos for national flights) I believe they go a good job. I recommend at least trying the service if you have specific dates.
After hearing about this site, I was hesitant but I'm glad I use it because it's saved me so much money! I've only had one time I had trouble but customer service got it sorted right away with no trouble.
Our trip to Europe couldn't happen because of coronavirus... we didn't have insurance but when I called StudentUniverse to find out what can be done, they took care of everything right away. They were very nice and we got our money back in no time. We were going to fly with Lufthansa Airlines.
Glad we could help you work it out—we hope you'll be able to reschedule your trip soon!
My overall experience with StudentUniverse was exceptional. From the moment I landed on their website, I was impressed by the user-friendly interface and the wide range of travel options tailored specifically for students. The booking process was seamless, and I appreciated the additional discounts and exclusive deals that were offered to students like me.
Student Universe did not advocate for me in terms of ticket refunds and despite the $75 travel insurance I bought on my ticket they were essentially useless. I do not recommend using this service and will use any other travel service in the future. The workers at the help desk are rude and disrespectful.
Hi there, we're sorry you feel that way—we always want to do our best to help and advocate for our customers and always provide a kind person for you to talk to. The travel insurance we sell is provided through a different company, so while you are welcome to process an insurance claim with them, we personally can't provide any insurance benefits. We are happy to provide any credits or refunds the airline is offering, but many airlines are offering credits or vouchers only right now. Feel free to DM us if there's anything else we can do for you.
I had a poor experience with student universe, customer service in particular. Jim Field was the travel agent I was dealing with. He replied quickly to my concerns, which I appreciated, but he also lied to me about a flight and knew it. I then expressed my disappointment and he then did nothing to fix it. Will not be booking with them again.
The "flexible" table was a great way to see which arrival/departure combinations gave the best deal. I appreciated the quick booking process and quick confirmation. Flight confirmation takes a few minutes to come through, but all pertinent info is clear and readily available.
This company will not work with you. They will take your money. I purchased insurance through them and they did not refund me despite the policy. They also went against united states aviation laws and changed my flight without me knowing. I got confirmation from the airline as well as insurance for a full refund and they still refused. I will never use them again.
Hi there, we're sorry you feel this way. The insurance we sell is through a third-party; we're not in control of their policies or responses. However, if the insurance company offered you a full refund due to the insurance policies, then they should be able to refund you directly. We don't really have any say with what they may or may not decide to do. If there's something further we can look into for you, please feel free to message us directly.
This company might call themselves StudentUniverse, but the truth is that their tickets are not cheaper than on any other site. In 2019 I flew 70 times and frequently compared the prices to StudentUniverse - and not ONE single time did they have a better offer. This is a normal travel agency masqueraded as helping out students. If they find you a deal, go directly to that airline and it will be cheaper. Interestingly enough, they were often MORE expensive than a standard ticket I found on other websites. There is no reason to book here.
Hi there, we're sorry you didn't find the deals you were looking for. Actually though, many of our tickets are discounted up to 30% off—perhaps the routes you were searching we didn't have discounts for, or perhaps you weren't seeing our cheapest prices which are reserved for those logged in with verified student accounts. Regardless, we do have cheaper tickets on many routes, and you can also use our promo codes or shop during sales for further savings. Feel free to reach out directly if you have questions about finding deals!
Don't pay the extra for your dietary requirement, not only because you can do this for free usually yourself but because even if you do student universe won't bother to add it for you and you'll go hungry on your long distance flight.
Hey there! We're really sorry your dietary requirement didn't get added to your reservation—can you DM us your email or reservation number so we can check what went wrong and make it right for you? Thanks!
Another company trying to steal your money instead of helping. I called to change my flight because I have an exam and they charge $50 for that. I had to look for a cheap flight because she chose the most expensive flight on that day. I found a flight cheaper than my original flight, she didn't bother to give me back the extra $68. She counted it as the same price. They deserve 0 star. I would never use that website!
Hi John, we follow airlines' guidance regarding flight change and cancellation. As in the terms, change fee may apply; when you request a flight change, you may be required to pay the fare difference if there's any. However, as we wish our customers could receive price match when there are cheaper flights available, the airlines do not have such an option yet. If you happen to know any airlines that would refund the fare differences after the free change/cancellation period, feel free to let us know and we would be more than willing to partner with them and get more benefits for our customers. Last but not least, good luck with your exam!
The airline they booked my flight through cancelled the ENTIRE flight. Studentuniverse was "unable" to find any other flights that matched my itinerary, even though I had provided several options, and refused to refund me my money. Currently cant pay next months rent in order to fund another flight to my program.
Hi Sophee, We apologize for the inconvenience. When re-booking flights due to an involuntary cancellation, we are bound to certain fare and ticket class rules and restrictions, which may be why we were unable to book the options you provided. We'd love to look into this further for you though and see if we can help you out and fix this problem! Can you DM us your email address and StudentUniverse reservation number so we can look into this for you?
I had to change my flight time and they actually found me a cheaper flight in the process.
I had to cancel my flight due to a personal family emergency as my grandmother had a stroke. I waited for five hours for them to tell me nothing could be done. The woman I talked to was nice. However, I first wanted to change my destination- that was not possible. Then, I wanted to get some kind of refund- again, not possible because it didn't happen to an immediate family member according to the airline. I will never fly through student universe again and will make sure all of my friends and family do not, either. Again, the woman I was finally able to talk to after waiting for five hours was nice (and the reason I will give a star) but everything else about this company is absolutely awful. Never again will they get money from me.
Hi there, we're so sorry to hear about your grandmother and hope she's doing okay. We understand your frustration and are sorry we couldn't help you further. However, we have to abide by airline policies with respect to change and cancellation fees. If you want to follow up on this or would like us to submit a special request to the airline, feel free to reach out directly.
Sam assisted me with every necessary step. He's was a pleasure to talk to and very helpful.
My account was charged twice for the 'Travel Insurance' so he spoke with the accounting department to have one of the charges reimbursed. I'm currently waiting for the reimbursement to reflect on my account.
Thank you,
Jason A Bellotto
I'm the student that's why I use this website and I really liked it. Cause this site is cheaper than other site I think. Everything was good in my experience.
StudentUniverse is affordable and the website was easy to navigate.
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- Montvale, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!