Overview
StudentUniverse has a rating of 4 stars from 5,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
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I would give this company 0 stars if I could. I paid for extra luggage for my December flight from Ireland to Halifax. StudentUniverse did not forward my payment to the airlines so I had to pay TWICE for the same luggage. It's been almost a month and StudentUniverse says I am approved for a refund but they have yet to issue the refund. Every time I call or email I'm told it is priority... but I cannot speak to the actual department that issues refunds because they don't have a telephone number! Really?! I think they are just trying to scam people out of their money. Do not book with this company!
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It was okay.
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- Montvale, NJ, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thanks for the review! We were wondering if there was anything we could help you with to get a 5 star review. Feel free to let us know and thank you!