StudentUniverse has a rating of 4 stars from 5,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.
Was checking a few websites for booking my trip but the rates that SU gives is cheaper than others for a last minute international booking. Would highly recommend! But the app is a bit not that user-friendly and hard to find bookings and others on the app, so would be nice those will get fixed.
I bought a ticket with a carry-on and a checked bag included, after paying I find out on the email that check back is not included I'm very upset and I call customer service and getting customer service help. I hope they solve the problem.
I recently booked a flight on Student Universe after it was recommended by a friend. As a new user, I was drawn to the platform because it mentioned that students could get up to a 30% discount after verification. However, after completing the student verification process, I was disappointed to find that there was no actual discount applied to the ticket price. The price remained the same as the regular fare, which left me feeling misled. I was expecting a noticeable reduction as promised. While the booking process itself was smooth, the lack of transparency regarding the discount was disappointing.
I am a student customer that was introduced to Student Universe through my study abroad program ISA. I was originally so excited with how many different options there were for flights. Unfortunately, my excitement diminished once my flight needed to the canceled. I have called now 5 times with no resolution, continued refusals of escalated the calls and a repeated line of "rest assure this will be handled in 24-48hrs." This has been the worst experience with international flight and customer service I have experience. I will no longer be utilizing this company. This matter has gone on for over 2 months and my flight that needs to be cancelled is now less than a month away. It is very unfortunate that the customer service and follow up is not existent when students traveling abroad already have a lot to manager.
Hi Ashlyn, thanks for your review. Im sorry to her this cancellation is taking longer than expected. Rest assured you will receive the refund, unfortunately we are heavily dependent on the airline for this process and any delays in their responses mean the overall process is delayed. Ill follow up with the team handling this now in hopes we can get this sorted for you asap. Kind regards, Brad
I've been using Student universe since 2013 and your new website is horrific. It is so much harder to book my flights without the flexible dates option. I cannot change my currency with ease. I can't even login and find my bookings. There is no proper flow to how the pages work. Please revert to the previous features. I used student universe because it was convenient but I will stick to google flights for now.
In addition, there is something wrong with your date fields. When I change the date in one, it affects the date in the other. I have to reselect my dates a few times to get the right range.
I was looking for a domestic flight in USA for a business trip. I previously checked other search engines and I end up here giving me the best option.
Simple, clean and direct format to book tickets. Doesn't overwhelm with ads
Very nice rep who was polite and answered my questions. Thank you!
The best for now I will tell more after trip because it's my first time with you
Waited in the line for roughly 2 hrs and got access to the website. I quickly purchased the tickets that were originally $600 for only $25.
Student Universe allowed me to get my flights at such a good rate and I was able to get to my destination with no worries!
Overall I had a pleasant experience. My only concern is that my reservation was on a temporary hold through the airlines.
The $25 ticket from prime actually worked. My friend and I are going to Denver over Winter break. I'm so excited
How to actually access the site was unclear because it kept taking me to the waiting room. I was not able to a access anything.
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Love this opportunity for college students to schedule very affordable flights through student universe
I am very grateful to student universe for providing cheap, affordable tickets and making my flight to Germany for study abroad more possible!
Was quite a long wait time to get in and I was logged on 2 days in a row so it was time consuming but overall I'm blessed to have a 25$ flight.
I am so happy that I was able to take advantage of the Holiday Deal for flying back home. I know my mom is going to be so happy when I tell her.
Answer: Anyone can book a flight with us, but we do have exclusive discounts just for students. Just verify your student status and you can unlock our best pricing!
Answer: Hi Kathy, anyone above legal age can book flights and hotels on StudentUniverse (web & app). Verified student members get access to all fare types, while others will be able to search and book the corresponding fares, such as youth, adults, faculties, and even guests.
Answer: Hi Roscoe, we have offices located in the US, the UK, Canada, and Australia. You can also visit our websites based on your location and currency preference. If you need assistance regarding your booking, feel free to contact our customer service. Thanks!
Answer: Hi, please contact our customer service for more info regarding upgrades. Thanks!
Hi Khola, thanks for your review. Im sorry there was an issue with your booking. I have voided the tickets and will provide a full refund for this so you can rebook again to avoid this error. I apologise for the inconvenience. Kind regards, Brad