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Suburbanrvparts Reviews Summary
The company exhibits a mixed reputation, with some customers appreciating the quality of products offered. However, significant concerns have been raised regarding customer service, particularly related to order fulfillment and stock transparency. Customers have reported frustrations over being charged for items that were later revealed to be out of stock, leading to perceptions of poor communication and support. Additionally, interactions with customer service have been described as unhelpful and at times rude. Overall, while product quality appears satisfactory, the company's handling of orders and customer inquiries requires substantial improvement to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Ordered a furnace and my credit card was charged immediately. 24 hours later I get an email saying the furnace is out of stock. Five days after ordering the furnace I get an email saying they have not had the furnace in stock for several weeks. When I ask them why my credit card was charged if they did not have the furnace in stock they became very rude and tried to blame me saying that the website stated the furnace was not in stock. I went back to the website and tried to re-order the furnace and nowhere on their website does it say that the furnace is out of stock.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members