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    Subway

Subway

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Overview

Subway has a rating of 1.5 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Subway most frequently mention customer service, gift card, and roast beef problems. Subway ranks 326th among Restaurants sites.

  • Service
    73
  • Value
    71
  • Shipping
    16
  • Returns
    21
  • Quality
    62
Positive reviews (last 12 months): 7.7%
Positive
1
Neutral
1
Negative
11
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Reviews (157)

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customer service (24)
Thumbnail of user ruthg1975
Texas
1 review
0 helpful votes
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December 19th, 2024

Bellmead Texas has the new kiosk. All via a touchpad. Can't see sandwiches made. Will not be back to any subway. Subwaylistens.com is impossible

Service
Value

Date of experience: December 19, 2024

Thumbnail of user lc535
Illinois
1 review
0 helpful votes
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May 22nd, 2024

Subway bowls really suck for meat eaters. No green olives, chincy on the veggies, really chincy on the meat. Ask for avocado and get charged for a tiny squirt. Also they got rid of the green goddess dressing. How stupid is that.

Don't buy it. I ate mine and I'm still hungry. Where's the meat man! I'm paying for a chicken rice bowl and I get maybe an oz of shredded chicken.

No more for me.

Date of experience: May 22, 2024

Thumbnail of user captcole47
Georgia
3 reviews
1 helpful vote
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July 24th, 2024

Often times we will have a negative experience with a business but go back because it is convenient. This was perhaps my third visit even though I vowed after the last two - to never go back when in that area. However after finishing up some business in the area I wanted something "healthy" as opposed to "fast food" and it was on the way.
I believe the individual with the horrible customer service is actually the manager. My experiences have always been with her.
Today I went in thinking maybe it will be different.
As soon as I entered the facility she coincidently had to do something in the back.
The other employee behind the counter was shaving meat and looked apprehensive to leave her station and another employee appeared to be on break. I patiently waited for about 5 minutes and then another customer entered the restaraunt. This is when the "manager" that went to the back came out.
When this individual came out from the back she appeared to call for the individual that appeared to be on break. I could not understand exactly what she was saying.
I smiled and said hello - I would like 3 sandwiches. The first a subway club on Italian. As expected she asked what size and I said 6 inch and that's a subway club I have 2 more. She became highly agitated I just need the bread not the meat. I said ok 6 inch - Italian - she seemed very annoyed and said just the bread not the meat. She was extremely rude and condescending. I politely said you know what that's ok and left the restaraunt. This specific location will never get another penny from me unless they change management/franchise ownership. Conviction over convenience.,

Service
Value
Quality

Date of experience: July 24, 2024

Thumbnail of user lakrautler
North Carolina
2 reviews
4 helpful votes
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January 5th, 2024

Lexington, SC. I placed an order thru the app. I was about 10 minutes early. All 3 of the employees were rude and said, "Nothing we can do for you, you'll just have to wait." I told them to cancel it because I didn't have time to wait, showed them the order on my app, and they refused to even make it early. I went right over to Publix and got an even better sub. This is why I don't bother with Subway, and definitely never will again.

Service
Value
Quality

Date of experience: January 5, 2024

Thumbnail of user teenaw20
Florida
1 review
1 helpful vote
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February 9th, 2024

I don't appreciate employees not paying attention!When you ordered 16.00 worth and gets home and it's not your Sub you ordered.I calls the store and they said we can give you credit for our mixed up,oh really? I said l be over in 10 mins and for you to get my order correct this time.Sorry l should had went to Fire Sub instead at least l would have been able to eat my dinner at 630pm it was an hour later! I won't be back in 2024

Date of experience: February 9, 2024

Thumbnail of user darlenet276
New York
1 review
0 helpful votes
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January 19th, 2024

So I used to love Subway, recently they have changed, they've covered their meat. I don't like ham, I used to be able to trade ham for turkey. Today I got charged $3.50 for 4 slices of turkey. My husband likes double meat, he got a cold cut combo with double meat, it was $3.50 I got home, opened my sandwich after being told I had to pay for double meat for 4 slices of turkey, and was immediately upset. I don't eat the whole sandwich anyways, but when I opened the sandwich and saw the roast beef, I thought wow, maybe I should have bought double roast beef. Come on Subway, lose the meat shield! You are hiding what you are putting on the sandwich!

Service
Value
Quality

Date of experience: January 19, 2024

Thumbnail of user niger2
GB
1 review
4 helpful votes
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January 11th, 2024

Ordered two footlong Subs from Solihull Retail Park Shirley, using to click collection App. Both were make wrong. When I called the store I was met with attitude from the so called Manager. So I complained to Subway directly in writing and got No help of feedback whatsoever. Very disappointing and I will find somewhere else to buy lunch from in future!

Products used:
Food

Service
Value
Shipping
Returns
Quality

Date of experience: January 11, 2024

Thumbnail of user fuzzyhdman1980
Illinois
1 review
1 helpful vote
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January 23rd, 2024

Loved subway until they started cutting back on the amount of meat they put on our sandwich. They now have their employees slice and determine how much meat to put on the sandwich. We are getting about 2/3 of meat as we used to. I have not ate at subway in about 6 months and have no intentions doing so... very disappointed

Date of experience: January 23, 2024

Thumbnail of user scotta277
Michigan
9 reviews
18 helpful votes
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January 9th, 2024

The subs are ok, but can you get rid of the commercials with football players. This doesn't help you at all, nobody cares about football players, these fools already make more money than they are worth. Your commercials just suck with these idiots that think they are God's cause they play football.

Service
Value
Quality

Date of experience: January 9, 2024

Thumbnail of user redrider02
California
2 reviews
1 helpful vote
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October 31st, 2023

Almost done checking out my 3 foot longs and they cancelled let a customer cut in line ahead of me then tried to overcharge me on a second round. Unacceptable! Corporate will not answer my complaint. I figure Subway just doesn't care about customers or service any more.

Service
Value
Quality

Date of experience: October 31, 2023

Thumbnail of user lavigne1176
New Hampshire
1 review
1 helpful vote
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February 16th, 2024

Dustpan on counter of food prep area, then moved to contaminate more food prep area
Just look at the pictures
Epsom NH location
This site wants me to add receipt - I don't have a receipt
Won't ever go there again!

Date of experience: February 16, 2024

Thumbnail of user seafour42
Florida
1 review
2 helpful votes
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January 2nd, 2024

It's like I'm trying to snipe a drop that is going to be sold out in the next 5 seconds. Accessing any information on the website is almost impossible since nothing works. Can you increase your server budget? It feels like the maximum capacity is 3 users at a time and the servers are located in the Bermuda Triangle.

Date of experience: January 2, 2024

Thumbnail of user peteri523
Canada
1 review
2 helpful votes
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October 16th, 2023

I went to the Subway location at 300 to come see road East. I believe it's store 207 Windsor Ontario. Unfortunately, they were very, very rude to me. The gentleman who served me tried to keep my change and refused to give it to me until I got upset when I called to make a complaint. The manager Jessica basically just told me. Oh, sorry, we're human, we make mistakes. Trying to keep my money is not a mistake. It was purposely done I will never. Go to another Subway around here again. And I wish I could prove my purchase. But they did not give me a receipt either. This is the worst service I've ever had..

Date of experience: October 16, 2023

Thumbnail of user deeray9868
Georgia
1 review
0 helpful votes
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February 17th, 2024

Ordered Titan Turkey and had 5 thins slices of turkey on the sandwich. Ordered the Italiano and had 4peices of meet barely any vegetables selected and wasn't toasted as ordered. Each time I order the sandwiches get worse and worse. Think I'll go somewhere else.

Tip for consumers:
I ate bread with a lot of sauce and very little product.

Products used:
Turkey Titan sandwich and the italiano

Service
Value
Quality

Date of experience: February 17, 2024

Thumbnail of user jacquelinek614
New York
1 review
0 helpful votes
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June 4th, 2024

I went to get a Philly sandwich the meat looked old what meat was put on. I will never ever go back again I paid for bread no veggies hardly at all.

Service
Value
Shipping
Returns
Quality

Date of experience: June 4, 2024

Thumbnail of user samj165
Georgia
33 reviews
157 helpful votes
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April 17th, 2022

About six weeks ago, I visited my local Subway. According to the hours displayed in the window at the store, it was supposed to be open. But it was completely closed and dark inside.

So, I contacted Subway's "digital" customer service (you can't talk to a live person) about this matter. Well, even though I got an automated e-mail receipt, no representative ever contacted me--even after six weeks!

Apparently their "customer service" is permanently out to lunch.

Date of experience: April 17, 2022

Thumbnail of user saccuosti58
Indiana
1 review
2 helpful votes
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October 14th, 2023

My wife and I went to Walmart and her blood sugar was low so i suggested a six inch sub. She ordered roast beef, cheese, lettuce, tomato, and mayo. I was shocked at the price of $7.99 plus tax of.56 cents. $8.55 for a 6 inch sub! That price is about double what it should be. October 12,2023 is officially the last time we ever eat a Subway sandwich. Never again.

Products used:
6 inch roast beef sub.

Service
Value
Quality

Date of experience: October 14, 2023

Thumbnail of user elizabethr139
Michigan
5 reviews
0 helpful votes
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September 5th, 2019

My son and I ordered a ft long pizza sub! And when opening it up ready to eat a fruit fly was jumping on the bread acting like hed been stuck inside the wrapping! So grossed out! Usually the service and food is wonderful there!

Date of experience: September 4, 2019

Thumbnail of user shannonw1125
New Hampshire
1 review
1 helpful vote
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July 10th, 2023

I stopped into my local subway and bought a 6" roast beef sub. Just the sandwich which cost me $10.00. I went to open it to eat. Picture of sandwich. Unbelievable! I asked for extra meat. This is what I got for my money

Service
Value
Quality

Date of experience: July 10, 2023

Thumbnail of user andreat40
North Carolina
15 reviews
28 helpful votes
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December 13th, 2016

Ordered a 12" Roast Beef with bacon at the Subway in Forest City, NC. The clerk put 3 thin slices of meat on the bread. When I complained about how skimpy it was, the arrogant owner said, "If you want more meat, she would have to charge you $4.00 more. Which do you want, $1.50 or $4.00?" He then proceeded to put one more thin slice on the sandwich.The shame of it is that, back in the day, SUBWAY made sandwiches that looked as good as the ones in the TV ads. I have had similar experiences in NJ. I now make better sandwiches at home for a lot less. If anybody from Subway is listening, or gives a darn, wake up. It's time to have a conversation with the owners who use the SUBWAY name, before it's too late.

Date of experience: December 13, 2016

Thumbnail of user ms.lauratinker
California
2 reviews
2 helpful votes
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December 31st, 2023

I like Subway but disappointed that you can not order online for pick up.
I keep getting an error code "card failure" and payment could not go through.
I tried using three different cards and (Which are in good standing)and the website would not accept my payment.
I'm hoping Subway fixes their website because if people could order online and pick up their food then it would reduce the long lines in the store. Just a suggestion.

Tip for consumers:
I just want to let the company know the online order is not working. If customers can order online and pick up their food it would reduce long lines and wait times for customers ordering their food in person.

Products used:
I could not get the Subway website to take my order.

Service
Value
Quality

Date of experience: December 29, 2023

Thumbnail of user veronicad373
Pennsylvania
1 review
0 helpful votes
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August 9th, 2021

I purchased from store #321-0. I stopped purchasing Subway over a year ago, because of the same reason, stale old bread. Both subs were ok accept the stale bread, it just takes away from the overall experience. The customer service was good, why did he use old stale bread? It wrecked the meal.

Date of experience: August 9, 2021

Thumbnail of user clsmith8219
Texas
1 review
0 helpful votes
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August 15th, 2023

Ordering directly on Subway website is horrible. We attempted to place an order after work so we can pick up and go home. We were 30 mins away from the pick up location and made it to the store before i could complete the order. Every click i made took almost 10 seconds to respond and i even checked my service to see if it was my lagging but my 5g was working as fast as usual. Maybe it's a server issue? Hopefully it can get fixed. The location itself was great and thankfully fast.

Date of experience: August 15, 2023

Thumbnail of user grammdc2121
Colorado
1 review
0 helpful votes
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November 8th, 2023

I often enjoy subways, yet the one in Fruita seems to allow the staff to enjoy vape breaks quite often. I was waiting in the car for a friend while they ordered, in the ten minutes I was there I saw two employees outside vaping twice! I know breaks are allowed but when you leave "responsible teens" as managers it seems that rules aren't always enforced.

I believe there is a camera over the door, does anyone ever look at it?

Date of experience: November 8, 2023

Thumbnail of user ylim55
California
1 review
0 helpful votes
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March 3rd, 2024

I felt uncomfortable that person was Talking too much to customers while preparing food without wearing a mask.

Service
Value

Date of experience: March 2, 2024

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1.5
157 reviews
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