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    Subway

Subway

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Overview

Subway has a rating of 1.5 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Subway most frequently mention customer service, gift card, and roast beef problems. Subway ranks 326th among Restaurants sites.

  • Service
    73
  • Value
    71
  • Shipping
    16
  • Returns
    21
  • Quality
    62
Positive reviews (last 12 months): 7.7%
Positive
1
Neutral
1
Negative
11
View ratings trends
35
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Reviews (157)

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customer service (24)
Thumbnail of user patrickh1331
Michigan
1 review
2 helpful votes
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October 24th, 2023

Your pickle and pepper supplier is selling you horrible products that they get a mark down on from the farmers because the product is so awful and they charge you full price. They sell you molded rotten vegetables. Hausbeck pickle company is there name.

Date of experience: October 24, 2023

Thumbnail of user greggk68
Virginia
2 reviews
0 helpful votes
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July 26th, 2023

I went to the Subway in Frackville, PA a few days ago and ordered a turkey sub. The adds say fresh sliced, and there was a meat slicer, but the turkey, as well as several other lunch meats, were already sliced in the pan... Jersey Mikes slices fresh to order.

Date of experience: July 26, 2023

Thumbnail of user kenw531
Utah
1 review
0 helpful votes
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June 25th, 2022

I was a huge fan went to Subway at least twice a week for your sweet onion teriyaki sandwich. You ruined the sandwich with this refresh crap I will never go to Subway again because of it. The sweet onion teriyaki sauce is ruined. Why would you change a sauce that worked. Keep the sweet onion teriyaki sauce the way it used to be.

Date of experience: June 25, 2022

Thumbnail of user concernedc47
New Jersey
5 reviews
6 helpful votes
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May 2nd, 2020

Bad service. Not sure why it irratates my stomach so bad. They could keep the place cleaner. Sick of the long waites how long does it take to make a sandwhich i'm looking right at the employee I could jump over the counter and make it faster myself.

Date of experience: May 2, 2020

Thumbnail of user sharonb3114
Georgia
1 review
2 helpful votes
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August 17th, 2023

My husband pick 3 subs and I was very dissatisfied!The bread was old they didn't have any bags,flies was everywhere.I promptly called there and was told by then manager that I wasn't getting a refund and she would remake the subs.No ma'me I didn't want another one.She said she didn't give a D... because that was her last day there and hung up in my face
That was July 29th.Wrote corporate and was told I would receive e my refund.Will not respond at all now
It was about $30,not much.But it was the principle for me.Hope they see the review. I'm still waiting for my refund!

Service
Quality

Date of experience: August 17, 2023

Thumbnail of user djbassmusic123
Nevada
1 review
0 helpful votes
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July 8th, 2023

As an older gentleman and not too savvy with using cell phone apps, I was able to download the Subway app, but no success at ordering online for the "Buy 1 foot long and get the 2nd free". I gave up and figured I would just have to pay for two. When I walked into the Spanish Springs, Sparks Nevada store, it was after lunch rush and slow. As I was ordering my sandwiches, I mentioned to the employee ( Himani Cory) that I couldn't figure out the online order special. So she took the time with me, since there were no other customers in the store at the time, to help me do the online order on my phone. She was extremally nice and took the time to make it happen. Himani went out of her way, to take the time to help a customer above and beyond. Thanks Himani and I wish more employees were like you! Thanks again.

Date of experience: July 8, 2023

Thumbnail of user feliciab375
New York
1 review
2 helpful votes
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January 16th, 2024

I ordered bogo footlong subs on line, along with a drink, chips and 2 cookies. They forgot my chips, had to go back inside for them. My steak sub was very dry, I ordered mayo and oil with chedder cheese. Did not receive any of these items. There wasnt even hardly any steak on the sub. My other footlong sub ordered, for my son, had 3 pieces of ham and 3 pieces of turkey...FOR A FOOTLONG?HIS ALSO HAD NO CONDIMENTS AS ORDERED. EXTREMELY DISAPPOINTED!

Date of experience: January 16, 2024

Thumbnail of user charlesc1865
California
1 review
0 helpful votes
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August 12th, 2021

I like your product and your convenient locations; However, I can no longer support a company which has a representative overtly supporting a Marxist organization on the world stage. Megan Rapinoe has demonstrated on the world stage that her primary focus is for a Marxist organization and not for the Olympic organization nor her country. Subway sponsors her & her support of the this Marxist organization. I'll vote with my wallet.

Date of experience: August 12, 2021

Thumbnail of user francesaprilh
Washington
1 review
2 helpful votes
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September 3rd, 2023

Their subs have gotten nasty. They only put 2 slices of roast beef on my daughters sub. She ordered very lite jalapeños and they loaded it. My meatball tasted burnt and they had no motzerrella cheese. The bread on both our subs was so stale we couldn't hardly chew it. I now know why firehouse subs is doing so much better. Their subs are totally fresh and delicious.

Products used:
Food

Service
Value
Quality

Date of experience: September 3, 2023

Thumbnail of user debram2116
Florida
1 review
1 helpful vote
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January 21st, 2024

I went to the subway on Hagen ranch rd and boynton beach Blvd located in Boynton Beach Florida. I ordered my bogo on line and it was charged to my card. When I arrived the girl behind the counter said they do not honor it. I told her my card was charged and they were listed as a participant store. She said I would get a refund in 2-3 days. I blew my stack so she called the manager on the phone. When she got off she said they will honor it now but from now on they won't. Then I saw the picture of the new pretzel they were advertising and decided to get one. She wrapped it all up and couldn't wait to eat it. When I got to my car I opened it and it was burnt and there was no salt on it. I went back inside and explained to the girl to look at the pretzel and wanted another one. She said I can't do that because that's how it comes out of the toaster. I said look there's no salt on it then she took it back put some butter on it and tried to add more salt on it. I gave up took it home and it was hard as a rock. That was a waste of 3 dollars. Never again will I return to that store or order another pretzel again. The girl behind the counter was not rude just trying to do her job but seemed stressed out. Please don't go to that store if you have coupons or want any pretzels.
Debra McKay. P.S I do not have the receipt due to it being in the other bag when she switched out the pretzel.

Products used:
Food

Service
Value
Returns
Quality

Date of experience: January 21, 2024

Thumbnail of user bobl873
New Hampshire
1 review
1 helpful vote
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October 20th, 2022

In the last year or two, since Subway changed their meats, we have found that all of the subs are now very bland tasting. The only flavors in the subs are the vegetables and the sauces. We used to eat there about once a week but now we only go to a Subway when there is no othe choice and we have to eat.

Products used:
Subs… BMT, cheesesteak, chicken, we’ve tried them all

Service
Value
Quality

Date of experience: October 20, 2022

Thumbnail of user andrewm2622
Australia
1 review
2 helpful votes
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December 21st, 2022

Went in with Family (children) and staff at Canning Vale Subway next to Livingston shopping. I was in the line waiting to be served the staff started to serve me and half way decided to leave my sandwich which came out of the oven and decided to serve the person behind me and I was waiting patiently and then I decided to ask the girl who was serving me if she is going to continue to go-ahead with my order but the other staff member went of at me, and told me to be patient and I replied I have been patient enough and she told me I can leave and told me to (F Off). I had my Young kids with me who was very disturbed seeing what happened.Will never ever go there again or recommend any one to that place.

Service
Value
Shipping
Returns
Quality

Date of experience: December 21, 2022

Thumbnail of user harolda133
Indiana
1 review
0 helpful votes
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March 13th, 2022

Got coupons for subway the first of March that are good until the end of March and they wouldn't honar them. If they aren't going to honar them they should at least make them like the picture, with a little meat. This was in there Churubusco, Indiana store and I told them they just lost a customer as I will never go back.

Tip for consumers:
don't go

Products used:
food from Subway, chicken-bacon-ranch sub

Value

Date of experience: March 13, 2022

Thumbnail of user jamesh445
North Carolina
1 review
0 helpful votes
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June 12th, 2017

Subway subs is a bs company! Have you ever seen the commercial where the bread is like 10" thick and the one pitiful slice of turkey meat they put on it is like a 16th of an inch thick! They need to get with the program, nobody wants a bunch of bread and no meat! The one and only best sandwich they offer is the meatball sub! They remind me of that sorry $#*! blimpies, man now that's another story! Jeesh! Talk about nasty!

Date of experience: June 12, 2017

Thumbnail of user vb111
New Mexico
2 reviews
2 helpful votes
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August 3rd, 2022
Verified purchase

On the 30 th of July, we visited Subway, across from the Walmart on Carlisle NE. We used to app to order with a coupon "buy 2 get 1 free". We were excited to try the new menu. Unfortunately we arrived to pick up order, and only 2 subs were in order. When we asked about the coupon sent via app, we were told the. Upon was not applied, and there was nothing they could do about. A very aggressive, rude employee, Jeremiah, repeatedly stated they were not doing anything to rectify this situation. We asked them to call the mgr, whose name is "Queen". To which Jeremiah stated, "I can't wait until "Queen is going to OWN you". He was laughing and acting like a bully. We spoke to mgr and she said there was nothing they could do. We asked for another sandwich, a refund, something, but got only rude push back. We contacted Subway with our complaints as well. We didn't take the two sandwiches that were prepared because that was not our order. Don't go to this Subway, or use app, unless you want to be ripped off, abused, and mistreated.

Service
Value
Returns

Date of experience: August 3, 2022

Thumbnail of user lorag79
Texas
1 review
1 helpful vote
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March 1st, 2023

So I go to subway to get a 6" sandwich they put 3 pieces of meat on it literally my cheese was bigger than the meat if I wanted a Veg sandwich I would have ordered one it was bread and veggies and this pic from newspaper is false looks like more than 3 pieces I can buy bread Lunch meat and every thing else got around the same price as the sandwich

Date of experience: March 1, 2023

Thumbnail of user christineb141
GB
6 reviews
12 helpful votes
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January 22nd, 2018

I went for a sandwich to the Subway on Kirkstall Road Leeds on the 27 Jan, I wish I hadn't bothered, the male assistant was very rude and the rest of the staff looked like they couldn't be bothered. Won't be going there again, definitely don't recommend it. I wondered if it was because I'm old, I'm 72.

Date of experience: January 22, 2018

Thumbnail of user edwardd437
Washington
1 review
2 helpful votes
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November 10th, 2021

I have decommissioned several of these businesses and the lobbies are always fairly clean but the back house and under the counters are always completely nasty one time I took down the pop machine it had mold on the inside of the ice trays you could not pay me to eat that stuff even if it is different now which I don't believe it is the damage is already been done for me I can never eat a Subway ever again nor would I recommend anyone else too, just gross.

Tip for consumers:
Avoid subway

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2021

Thumbnail of user dontgotosubwayi
California
1 review
2 helpful votes
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December 2nd, 2022

AWFUL… if u listen to me about anything in life please let it be this… I don't know if they are short staffed but they only serve ONE car at a time… I sat in that drive thru for 45 min 20 of it was waiting for them to even take my order… then the worker were soooooo rude. I definitely do not recommend going there

Date of experience: December 2, 2022

Thumbnail of user jamesw2844
Pennsylvania
13 reviews
18 helpful votes
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November 29th, 2023

Wife is vegetarian. Ordered her a I izza sub with meat on the side. It was placed on the sandwich anyway. Mibe wss the ham sub; couldn't taste any ham so o I ened up sandwich and found 4 triangles of ham so thin yiu could see through them. Did the survey and called customer service 2 weeks ago. Have heard nothing. We're done with Subway!

Date of experience: November 29, 2023

Thumbnail of user rukia
Oman
3 reviews
0 helpful votes
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May 15th, 2023

TALABAT delivery Subway order 15May23 no seal sticker on sandwiches very annoyed & disappointed Usually they seal their sandwiches Tried speaking to customer service the lady agreed but was not the branch O ordered from as different franchises BTW they didn't attach my receipt so am attaching TALABAT order no

Products used:
Restaurant Food Chain

Service
Value

Date of experience: May 15, 2023

Thumbnail of user bobm670
California
4 reviews
5 helpful votes
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July 26th, 2023

Subway Apple Valley Bear Valley Rd. Today's date is7/26/23 at 6:30 I went to Subway by Staterbrothers and Jack in the box. I walked in and the girl said no meats to make a sandwich and out of breads lol. How in the heck does this Subway stay in business. I did a review a couple months ago and that review that I wrote wasn't good either. I had to give this Subway a one star to do a review. Don't deserve a one star at all. They should just shut this Subway down period. Not even meatballs what a joke.

Date of experience: July 26, 2023

Thumbnail of user joeyduranceau
Canada
1 review
1 helpful vote
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April 28th, 2023

Subway has veered towards placing cheap items to old menu items to scam to increase the price. This as example is the new meatballer which is just a scam of the old meatball marinara which was a $9 footlong combo to now being 16 by adding practically bologna on it which by the way makes this sub kind of gross now. But the increase in $6 for a slice of bologna most people want is just that a scam to increase the price by putting something cheap on it. On the contrary to literally sacrifice an hour out of your work pay for it isn't worth it. I advise not supporting any increased prices in food markets at all in generally.

Date of experience: April 28, 2023

Thumbnail of user aileneg1
South Carolina
1 review
0 helpful votes
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November 3rd, 2022

The Anderson, S. C. location off of 28 by pass has the WORST customer service I have EVER seen before. As a Restaurant Manager myself, I am floored by this so called Manager. The DT cashier asked for me to wait a moment, np. As O waited for over 7 minutes I hear him continuing to help 1 customer after another. So I walked in with my daughter still waiting at the DT. I was correct, and as I watched 2 other employees just standing around, I asked who the Manager was. One of the girls quickly snapped, I AM. I said is there anyway you could help the DT cashier as we have been waiting as I have watched 4 other people come inside after I was asked to wait, and he is waiting on them first. She fired back, NO YOU HAVEN'T, AND NO I CANT, SO HAVE A GOOD DAY. What disrespectful management, I will NEVER go back there! This customer is lost, and I recommend to no one I know.

Service

Date of experience: November 3, 2022

Thumbnail of user arturh11
GB
1 review
1 helpful vote
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January 12th, 2024

Not food, but garbage. Absolutely tasteless, no matter where I tasted it. I don't understand why I'm giving it a chance. Only drinks are okay.

Date of experience: January 12, 2024

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