Suddenlink Communications

Had suddenlink almost a year now. Very disapointed bill has been $130.00 every month, now jumped to $150.00. Haven't upgraded service, just the same crapy channels. I have more problems with this company than I did when I had dish. Just price gouging fools. I had to 200 with dish n only paid $130.00 a month with three t. V. s. I'm going back to dish. I dont recomend anyone to suddenlink. Just a big ripoff. I get maybe 100 channels n they want $150.00 from &130.00. That's just one t. V. So I recommend Dish network.

"""""Internet"""""' """""""""""SERVICE""""""""""" ""provider""

Everyone hates you. That's my review. "Yeah but we provide a valuable service to the pu..." NO... you pretend to... Stop...

Ever since suddenlink sold there company my internet quality has been absolute $#*!, some of the worst internet i've ever had. It constantly randomly cuts out or just lags.

My internet has been out for 2 days. My cable became disconnected from the house and run over by a car.
But yet they told me they could see my modem (because I always ask) when I was rebooting it?
Their fix was for me to bring my modem in to the store to get it swappped out... pretty sure that wasn't going to do me any good.
I work from home. Virtual calls, Teams call, zoom calls. You name it.
1.5 days later the service guy came arrived but he could not climb on the ladder and make the connection due to wind. Isn't it always windy in Amarillo?
My next appointment is now two days later.
Everyone at the lower levels you talk to understands your frustration... they say … you have a right to be upset... but you can't talk to anyone who could change things because they won't call you back.
One of the WORST companies I have to deal with.
And don't get me started on the whole dial in que…uuuggghhhh!

Deserves negative stars. By far worst service I've ever received. Raised my monthly internet fee without telling me. I found out from a friend who told me that her bill went up without warning by $10 (I had been using autopay). After having the displeasure of waiting eons for a customer service representative to get on the line to cancel my service, I find out months later that they've still been charging me. The rep blamed their "faulty system" but claimed that I still owe money for their modem. He also let me know that I was already charged (and I had unknowingly paid) $75 previously for the modem. I never used their modem and it was even stated on my first bill that I had my own. They were going to send my "unpaid" balance to a collection agency. Please do yourself a favor and do me a favor and never work with this company. The initial price may seem good but they will increase the bill in a few months claiming that the promotion expired (duration of promotion was never discussed upon installation) and charge for things you never used. Seriously not worth the high blood pressure.

I moved and cancelled my service in October they don't have Sudden link in the country. I asked that my service be cancelled on 10/15/19. I sent my modem and cable boxes with remotes back they have them and they are still charging me for service. They are robo calling my work phone. I called every number for them and could not get a real person to talk to. I finally ended up hitting the button for new service and was able to get a csr. I explained this was cancelled gave her the dates the RMA # and the tracking number for the box of equipment showing what day it delivered back to them and who signed for it. She said that was good but it will continue to bill until it is shut off and I needed to pay for it. I told her I would not pay for this and contacted the BBB and filed a complaint. This company is the worst and I don't recommend them to anyone. Please don't waste your money

Their customer service is non existent. Billing is confusing, and bills go up for no reason. On hold over an hour to talk to someone. And so far NO one has answered. Previously, after being on hold for an hour, the system said they are too busy and hung up.

They are the GREEDIEST COMPANY i HAVE EVER HAD TO DEAL WITH. They waste all your time, Probably cant put in a bunch of swear words here, but They deserve a lot of them.

The are Absolutely the worst company I have ever had to deal with. Unfortunately they are the only ones to provide service in this area. ZERO stars if I had that option.

Avoid them at all costs!

I have had for over 3 years. I have no other provider available. In the 3 years I might have whole service for the entire month maybe 4 times. When I started the time to get a service person was around 3 days. It currently is over a week. I had an appt scheduled for tommorrow. I made 10 days ago. I received a text saying they were canceling my appointment and hoped the problem was gone. Nothing had been done to make it go away. I called in. Was told due to weather outages the apt was canceled. I asked if I would be called with a new date. Was told no. Just keep calling back every couple of weeks to see if we are caught up. They are such a poor company to work for they can't keep service techs.

Suddenlink it all started on the day of installation the technician was drinking I could tell he didn't even install the box Suddenlink said they would comp me for that month and was promised $100 prepaid visa card that I never received their response I was late on a payment a payment that I was comped for I have to reboot my router daily because their Internet keeps failing Suddenlink is the worst service I've ever experienced in my life their customer service is rude and obnoxious if you ever need Internet run away from Suddenlink they are the worst provider You could ever imagine

I don't personally have suddenlink but there is a twitch steamer that I regularly watch who does. The amount of DROPPED FRAMES AND CRASHES absolutely disgusts me. The worst part is, he's forced to use it because of where he lives. I even have friends who are forced to use it, everytime I go to there house the internet is terrible, SUDDENLINK GET YOUR DAMN $#*! TOGETHER! If you have the choice to get something else, please do. Don't force yourself to go through the pain. It's not worth anything.

Customers beware! Do not use this company, Ever! As you'll see, 1 star reviews are the norm for them. We'd give them a big fat 0 but that option is not available. This is the worst company that my husband and I have ever dealt with in our lives. They have overcharged us for months and we have spoken with at least 8 people in the company, including 2 supervisors to get things resolved. I've had to wait on hold for over an hour on several of those calls to talk with a customer service representative.

Each person we spoke with said they will get things resolved, but Nothing Ever Happens! Broken promise after broken promise! Finally, after hours of wasted time and them never handling our concerns, we decided to cancel our service. We scheduled an appointment for them to pick up their equipment, but of course, they never showed up and then added an equipment charge to our bill, on top of the 100's of dollars they've already overcharged us.

We made another appointment for them to pick up their equipment but yet again, they didn't show up. Our neighbor then returned the equipment directly to them on our behalf and sent us a receipt. Thankfully, we've got the receipt to prove we've returned their equipment because we just got a letter from a credit agency today asking for us to pay them $345.00 for it.

It's been an Absolute Nightmare dealing with Suddenlink! I honestly don't know how this company is still in business. We highly suggest you save yourselves tons of aggravation and avoid this company at all costs!

I have had REPORTED issues with my internet for the last two weeks. I have called Suddenlink repeatedly about the issue. My modem is defective and the internet signal is intermittent--on for five minutes, off for 30. I work from home and the inability to rely on a consistent signal is extremely detrimental to my ability to do my job. Finally, they agreed to send someone out. My appointment was for last night. The technician NEVER showed up, and marked the appointment as "customer cancelled." This is a complete and total fabrication. It never happened. Now, they can't come out until Thursday morning. Today is Tuesday. How am I supposed to work?

They do not care. Suddenlink customer service is non-existent. Even worse, is there is nowhere or nobody to escalate a problem to. This is beyond a doubt, the worst experience that I have ever had with an internet company, and I've had to deal with data caps from satellite!

If you have a choice, DO NOT go with Suddenlink. I'm moving in March. One of my reasons for doing so is to get away from being forced to choose between Suddenlink and satellite. Horrible service. Wretched customer service.

To whom it may concern I don't know what in the hell is going on here, for the last 3 months I have had intermittent service I have had my bill card overcharge several times I have called every day for the last few months and still have the problem, and it is not resolved and have no compensation whatsoever and has been told that I would be assured that the problem will be taken care of and somebody would show up never happens! Our office in Sedona Arizona is not open I have waited for hours and hours on the phone get told and reassured that the problem will be solved has not been solved

I have for ten years or more paid automatically every month by credit card. Then I receive a bill for over $300.00 as that stopped working and I did not spot that. I paid them, then again that happened but the bill was less. Again I tried to reinstate the autopay. Which seems impossible. I went to their store in Payson. After waiting over an hour in a full waiting room, she told me it has to be done on line. Tried that and everytime the system rejects me, does not like my password etc. I have used Suddenlink since 2001 and still it is hopeless. Internet is appallingly slow. Did they let me have an old type router so that they can get me to pay for faster service? When will be get an alternative service here in Payson? I now have to think about relocating because of the poor service. My bill is also higher than anyone else's I know of. Being on social security that is important to me. Other people younger than me pay half what I do for a greater service.
How on earth can I get to re set up my autopay without sitting in a crowded room for ages. Perhaps Suddenlink would like to tell me. I have tried for three weeks now to get this done on line and it never works.

The rep was rude didn't help resolve my issue a d now I have to wait 5 days for a tech to come out. Don't ever get their service. They are a rip off and worst company ever. AS SOON AS I FIND ANOTHER PROVIDER IM DISCONTINUING ME SERVICE. They are pathetic. And the Reps are very rude

This is the only ISP I've had service with that will give you a decent deal up front but when your promo expires, they have no current promos for existing customers, or really poor ones with very little discount. This is all while they have offers for new customers at about 1/2 the rate they charge their existing customers. I don't know anyone in my area that isn't aggravated to no end with this practice. If there were another provider in the area, I'd be gone along with a whole bunch of folks I know. Also, recently found out there is a work-around for households with 2 of age tennants. Cancel service each year, then have the other call and setup service in their name. While its a lot of trouble, the call to cancel service and the call to setup service should be painless... unlike the frustrating call to work with Suddenlink to find out what the current promotions for existing customers would be. I'm finding out this is the case for several households I know. Hands down the worst ISP experience I've dealt with over the past 20 years of paying for internet service.

I work 6 days a week and Suddenlink understood that. I called suddenlink to confirm my appt between 5p-8p and they confirmed it was still set. At 8:46p I called customer service to find out if the tech was still coming and was on hold until 10p. The rep who answered said she knew I wasn't called about it and that the tech did not show up. She apologized and said she could reschedule for Monday... It's Thursday. I then explained to her how I was expecting this to be done today because I work 6 days a week with an unpredictable schedule. She then asks what does she want me to do? I asked her to refund me my money. Of course that department is closed. I also told her I would like to file a complaint. She disregarded and gave me the number to call and get a refund tomorrow morning. This company is 1 of 3 in my area, I will be trying Hughes out.

Suddenlink is the worst company for cable I've e ever seen my mom has cable in Florida with spectrum and no issues we need spectrum in west texas screw suddenlink

THIS IS THE MOST HORRIBLE SERVICE I HAVE EVER HAD, THE HAVE TAKEN A PAYMENT OUT OF MY BANK ACCOUNT THAT I DID NOT AUTHORIZE. THEY DID NOT SHOW UP FOR 2 APPOINTMENTS THAT MADE ME MISS WORK. THEY ALSO REFUSE TO DISCONNECT MY SERVICE UNTIL THEIR BILLING PERIOD ENDS. I DID NOT AGREE TO ANY OF THIS.

I have been a customer of Suddenlink since 2008. At one point I had all their products but found myself dropping services over time as performance degraded and technical support was unable to solve the issues. I have found that I would be caught up in a technical support loop with no resolution. The last service I have is their 400Mbps Internet service. The photos attached show what speeds I am getting throughout the day.

When I call technical support, the outsourced responders are professional, empathetic, and readily provide troubleshooting. When they cannot solve the issue, they request a contracted service tech to come to the house. The contracted service techs are professional, empathetic, and readily provide troubleshooting. When they cannot solve the issue, they say they will escalate the issue. I ask a timeline for resolution and I get a range of responses from an honest "I am not sure" to a 2 to 7 day guestimation. After this amount of time passes, I call technical support, and the loop repeats. I have been doing this since Mid January (posting this mid April).

When I decide to terminate my service, I am sent to the retention department. They are professional and empathetic, but they start the technical support loop over. I would actually like resolution as I am in the unfortunate position of only having one choice for broadband internet.

See ice is always out zero customer service and the bill is stupid high, my service is out 3 to 5 times a week they refuse to do anything to fix the issue

I have been trying to get this straight since November, it's now March. A tree fell across the cable lines in October and pulled them down. I called customer service which I assume is in India. Was told they had to send out a Tech over a 11 day period they worked to repair the lines I called on the eleventh day and asked what the status was on completion. They sent out service tech again. They charged me for two service calls $120.00, they never came in my house I got my new bill a few days ago and they only credited me $60.00 and went up $10.00 on my bill. I have been changed a service call in the past for them coming out to tell me nothing is wrong with my equipment. The problem was with their distribution lines. My Internet has not worked the last three evenings. I am afraid to call as I will get charged again. I also pay for 75mbps and only get a speed of around 50 and if you check the speed on speed check apps other than Suddenlink it's about 35 Mbps. They are terrible but the only Internet provider in my area.

Called to restore my channels that they accidentally cut off on me now I can't watch them. I got to wait 4 days just to talk to some one else. This sucke going back to my other company.