Suddenlink Communications

Your agent Andre in Tyler is the best! He walked us through procedure we requested clearly--step by step. Very clear and concise. Best agent we have ever gotten at Suddenlink. You are very fortunate to have him!

My service was down for days when Sudden link came out and got it back working by running a temporary cable in the street adjacent to the curb from a terminal box about a hundred feet away. This was on October 23rd, 2018, it is March 9th, 2019, and it is still laying in the street!
Do not even get me going on the slow Internet speed half of the time, not quite the scenario I was presented with when I signed up...

I have been waiting on new service for 2 weeks since relocating. Poor communication, poor customer service, and they have been paid in full since 6/13/2022. Please explore all options before choosing Sudden link for service. The 1st tech told me to go get firesticks because the job would take too long. The attorney general needs to be notified of their practice. If I am having all these issues I am sure the elderly and disabled customers experience the same service.

Their domain registration information is incorrect, the "abuse team" probably takes the complaints right into the trash, no action is being taken to stop criminal hacking activities in their network. America's Finest... They should be shut down for supporting criminal activities and ignoring their obligations to act on complaints.

My service base been out for four day's and no one at Suddenlink can tell me when it will be up. I have been on the phone numerous times trying to fix this situation with no luck. Internet has probably been out at least 4 times this year alone with no credit to our account. No one can tell you what the issue is or when the service will be back up. This company may have a higher speed the other other companies but the problem is they have outages at least once a month and you have no way of knowing when it's going to work again. Customer service is horrible. Stay away from this company and go for slower speed rather than very, very unreliable.

Moved to Greenville, NC 4 years ago, found that Suddenloss was the only cable internet service in town. S far, I would guess my service is about 30% reliable losing work data, lost streams, dead wire. 3 times service calls came up with no problem. 4th time service rep said there was an outside problem on their line and he would report it. 6 months later, no fix. They even charged me late charges for missing payments and I am using the auto pay feature they provided. Each time I call for help, I can't understand the helper for poor English skills. Overpriced, poor service, unreliable, throttling my speed and THEY DON'T CARE.

They will try to hook you with special deals that disappear in thin air when you call them. You will then get the deal after your persuasion but your bill will be different every time you talk to someone. This is a scam company. Do not ever be tempted to do business with them.

They suck at communication, didn't even tell me they cancelled my appointment just didn't show up wasted my time. Made me lose money since I only worked half day today to be here for them when they showed up. Then tell me it's gonna be a week before they can get back out here. I'm in college and due to COVID it's all online and I don't even have WiFi now thank suddenlink for your great business!

We cancelled our service at the end of February, and we just received a bill for 240.65. They refused to cancel my bill. They told me when I talked them that we didn't owe anything and we got this bill today.

In North Texas, I have used Suddenlink around 20 years. This company is the absolute worst in customer service, out of the call center in Tyler, Texas. They promise this and that, and nothing ever happens. This new corporate owner of Suddenlink, is Altice, and they really suck. We don't even have a manager here to talk to. There is no one up the ladder who we can complain to. They just don't care, and I spend over $200.00 a month for their garbage...

My cable went out and when I called to speak to someone the person named Cassandra stated my phone number was incorrect so they would not help me! Unbelievable! I am calling on the cell they said was incorrect and when I asked to speak to a supervisor she wanted to know why and said no one was available. I asked to have a supervisor call me back no one ever did. Some one from technical support called me and when I tried to explain how poor suddenlink had treated me he hung up on me as well. No I have spoken to today has a clear understanding of English and so they say they understand when they do not. Terrible you can't get a live person on the phone and when someone calls you back you cannot make them understand your issue. I would give them a zero if I could. Don't waste your time!

Sudden Link is one of the most terrible internet services. It is constantly lagging and losing service. The upload speed is always inconsistent as well. I stream on facebook for video gaming. Do yourself a favor and avoid Sudden Link at all costs. It would be a huge mistake on your part.

Didn't give discounted prices as advertised. Unable to reach anyone except for call center for purchasing services. Refuse to allow you to speak with a supervisor. Lies about having a supervisor call you back. Rude and poorly trained. Should be denied license to provide services.

Raising price internet data caps no value... i switch to dish got frontier internet no data cap may not be as fast but i can count on frontier than suddenlink... and years after i cancelled they came to my house wanted me to come back i told them NO. Cancelled suddenlink and get something else dish or directv not suddenlink.

We've had Suddenlink for a couple years now and it was generally good internet service. They were recently purchased by Altice and ever since that happened, the internet service has been pure $#*!. We pay for the fastest internet service they offer in our area (gigabit) and it was blazing fast before Altice came into the picture. Now, our internet speeds are ridiculously inconsistent and it constantly goes out for ~30 seconds before working again. They gave us a new modem, but still terrible internet service. I truly don't understand how or why another company would purchase Suddenlink and make the internet service so awful. The only other option in this area is Frontier and they suck too. These expensive internet companies are screwing rural America and making us pay for the pleasure.

My door was knocked on 4 times to be told what was being done its been 3 weeks and they finally bury the cable the so called foreman barely spoke english wouldnt listen and when told of critical time of service being down he just shook his head Suddenlink doesnt care about its customers if your pay on time any problems is a slow response however if you dont pay they cut off your service thats the only thing they do quickly

Your customer service sucks. That is why you are loosing so many customers. And you just lost another. Dish and direct are so much better, no bull$#*! when you call customer service and they take care of the problem.not beat you around the bush. Advertise specials that are bull$#*!. 59.00 dollars for life bull$#*! program

I was looking into getting a new internet service and Suddenlink was available in my area. I called to see what the pricing would be and the amount of disrespect coming from customer service was ridiculous. They do not care about helping you. She gave me pricing for TV + Internet after telling her 4 times I only wanted internet. Then I asked for all pricing on all services I qualified for, she then would only offer one at a time and pressure me into getting one specific plan. I told her I was not interested, she hung up without any kind of "goodbye" "thank you for calling", NOTHING. I will never recommend this service to ANYONE!

For the past 5 years now my internet has been going out on a regular basis, daily here in pineville LA. I am switching to AT&T soon and would have switched much, much earlier had it been available to me. Countless of techs, engineers, and customer service reps and half a decade later, the same putrid service and daily outages occur.The recent hurricane Lara has only heightened my already boiling frustration and anger with this company due to the fact that I have not had a connection in over two weeks. Where are all the techs and engineers when I need them the most? I have called a dozen times and it's always the same; wait on hold for hours and hours only to eventually get hung up on. If I had the amount of money and power needed to bring this greed ridden, corporate abomination down, I would gladly do so in a heartbeat. $#*! this company to hell. The end.

My cable service was out for 2 weeks in November and every time I called I reached someone in India who had no idea what was going on. I asked for supervisor call backs several times, but no one ever called. Finally, I filed a complaint with the FCC, and voila', my service came on the next day. Then I was promised a credit on my bill, which I never got. Oh well, I guess it's back to the FCC...

I been a customer with them for 15 yrs. The last 8 or so with internet and phone. Have always had unlimited internet. In mat my bill went up to $200.59 i call and get somebody from India that tells me i went over my data. She then transfers me to somebody else also from India and this one tells me there is a mistake i got unlimited internet. I go to the Local Suddenlink and they told me i only owed $140.00 June's bill same way was $350 again told wrong and told what to pay, now we are in July my bill comes its $376,00 i go back and told wrong you pay this so i did after that Suddenlink disconnected my phone and will be disconneciing internet soon if i do not pay the balance of $376,00 very $#*!ty company to do business with worse customer service. I have went back to Frontier

I requested seasonal hold in August 2021. Service was not put on hold as requested. Called and talked with an agent and the instead still unresolved. Now it is January and I get a bill for a ridiculous amount. For a service that was not viewed for 5 months.

I called sudden link and let them know that I don't have any service for cable and internet since mid month. A technician came out and could not fix it, because technician told me the hub station is on your neighbors land. I cannot fix it. You talk with your neighbor and set up appointment for me to come out again so I can fix it. I stated I am not going to watch my neighbor when he comes home and go to my neighbors house to set the appointment for you so you can fix my cable and internet. Now suddenlink will not refund my money. I think suddenlink robbing their customer. I already paid in advace for the month. I have not even had service.