Suddenlink Communications

Suddenlink owns there own in house collection company. "Usually the 1st scare tactic". Then at the start of the calendar year ( most common) any unpaid balances legitimate or not, are listed as write offs and reported to the IRS as such. The write off is then sold to a 3rd party collection company in which you have no obligation to pay. You have NO Contract with them - Period. UNLESS you respond and admit debt. That is how it works folks. The 30 day must respond non sense or "the debt will be considered valid" is smoke in mirrors scare tactics. Obviously if you are in serious debt, then seek a quality credit repair and service company, or legal assistance. I am posting this because as a former decade customer of Sudden Stink, I relocated, stopped service, paid my final amount. Three weeks later at my new address I receive a bill for $75.00, they claimed I had another modem issued to me, in my possession. UTTER Nonsense. "Buy we have it on record". I upgraded my Modem and picked it up at a local office and returned it. I went around and around, finally a supervisor said, case closed, no further bills or collections. A TEN Year Multi Service Paying customer! Yet $75.00 laid between SuddenStink and there collapse I guess. Case closed mid July 2017. What do I get in January 2018? You guessed it, a collection notice from a 3rd party agency. Knowing the Game, how it works, What am I going to do? Too bad the collection was not printed on toilet paper. POOR BUSINESS SUDDENLINK, ULTRA POOR!

After I returned my WiFi box on 10/25/2021 as of this date 12/23/2021 I still haven't received my refund of 100.00 which was taken out of by bank Acct. I've called at least 20 times and it sounds like the customer service is outsourced to somewhere overseas. It's very hard to ever get a live person to talk to but every time I call I get a different answer as to why I haven't received my 100.00. I have the tracking number from my 17.00 package with the WiFi box and the cords mailed via USPS. One time they say that they've received it and I'll get my refund in form of a check within 10 days. I waited and waited so I call back and now they say they've never received my equipment which I have tracked my package and it says it's been delivered on 10/27@ 9:30am. This is from the USPS and I know this is a reliable tracking. I've been hung up on several times when I pin them down and try to make them give me an answer. These people are liars and do not intend to give me back my 100.00 they charged me for the WiFi box. This is the worst internet company imaginable. The service is awful so I had to switch to Caprock telephone/ internet. Which was the only other service available in my area. I love this company by the way…
Do not ever let these people from Suddenlink in your house or you will be sorry you ever heard of Suddenlink. I would give them -000 rating. These people are crooks and liars.
I returned my spectrum equipment and received my refund with 10 days with no problems…

Hi

We been using Suddenlink ever since we moved down to Regina, Kentucky.

Years later, BAM, Suddenlink charges over $200 per month JUST for scams. High Speed Internet? All we got instead was refurbished equipment that came out of the damn RIVER! They've gotten fined $2.2 million dollars for their ignorance not too long ago. But they probably haven't even paid it. My family uses the internet for social media viewing, article reading, watching YT videos

But me personally, I'm a content creator, without the proper internet, I can't stream but I can record/upload videos. But their services has been so $#*!ty lately. It's gotten to the point where people are cancelling their services with the provider. It's ridiculous. Hell, over THREE WEEKS AGO. Suddenlink's sent in one of their newest so-called "contractors" over to my place and here's what they did. In the photo tied to this review, you can see that Suddenlink's newest so-called "contractors" came over to my place to replace the copper-wiring cable with fiberoptics and this is the $#*! that remains on our lawn. A spool of fiberoptic cable following by three $#*!ing pylons. They need to be banned from the country for LIFE! Cuz this $#*!'s ridiculous. I'm not paying over $200 per month with this $#*! in my lawn.

Suddenlink service is a ripoff. When you move you have to either pay for a full month of service or be without for the time your billing period ends and the time you move.

WE HAD GREAT SERVICE TECH SUPPORT WHEN IT WAS CEBRIDGE AND THEN SUDDENLINK FOR PAST 4 YEARS WE HAVE HAD TERRIBLE SERVICE. THEY GOT RID OF MOST TECH CENTERS THAT HELPED YOU. COUNTING THE CEBRIDGE ERA I HAVE BEEN A CUSTOMER FOR 43 YEARS. ALTICE BY FAR IS AS WORTHLESS AS CAN BE. THEY NOW BLAME EVERYTHING ON COVID 19 THEY WERE TERRIBLE BEFORE THAT. STATES 20 MIN WAIT. HAVE WAITED UP TO 2.5 HOURS FOR HELP LAST TIME WAS OVER 1 HOUR. STILL NOT FIXED THEY TAKE 2 WKS PLUS TO GET A TECH OUT TO YOUR HOME, MEANTIME CANNOT CALL OUT ON PHONE. THEY TRY TO SELL MORE THINGS THEY CANNOT TAKE CARE OF WHAT THEY HAVE OUT THERE. THEY HAVE A MONOPOLY ON SERVICE FOR OUR AREA, NO ONE ELSE BUT FRONTIER WILL COME IN. REASON LEFT FRONTIER TOOK THEM 11 DAYS TO FIX PHONE LINE YEARS AGO WHEN A TRUCK TORE IT OUT. IF YOU CAN GET ANYTHING ELSE GO THERE STAY AWAY FROM THIS ALTICE COMPANY THEY ARE THE MAIN OWNER OF SUDDENLINK NOW

After NO LESS then 5 phone calls each being told a 20 min wait would take place.
Each time the 20 went over a NEVER does a human answer...
You cannot resolve or ask any questions with this STONEWALL THE CUSTOMER approach.
Then, after going to a suddenlinkless store I was told by the employees that there really was little hope. That customers are comming for service and answers and that THEY are only a"SALES" team,,, with ability only to take your bill PAYMENT beyond the "sales".
I would sign with anyone else given that chance! AND forget calling a modemn number in for service WITH A TECH... YOU ARE SCREWED

I purchased internet payed with credit card was surposed to be installed two days later on 7th Jan. That morning they sent tec to wrong address tec would not install my internet, wrong address on work order. That day I spent over seven hours on phone talked to seven different customer service reps. Was hung up on six times finally late that day I got someone to help me. To get get installation I had to get address right which your person who sold me internet put wrong address on work order. I was given a date to install internet 11 day later. 11 days later they sent the tec to another different address luckily this tec hooked my internet up the address on work order is not my address so guess they can figure out where to send bill. Do I get 11 days off bill for there mistakes sudden link has the worst customer service reps I ever encountered. There reps wasn't americans from some towel head country which was impossible to talk english to. I am a disabled veteran serious problem with customer service support needs addressed. I would not recommend this internet service to my enemy shame

Called December 18,2019 to establish service. They took $206.14 frim my checking immediately for "1st month service, installation charges, fees, etc". I took off work 2 differenmt days and they did not shjow up. The 3rd time they were scheduled to come (Jan 6) they did. Only to tell me they could not connect to my house. I called their 800 number and explained they could not connect. They verified with the tech and gave me a refund# and said my full refund ($206.14) would be in my account in 5 business days. 8 calls and almost 2 months later (Feb 26) I finally filed paperwork with my bank to dispute the charge. The bank got my money back in 6 business days.

I feel if I had not filed the paperwork with the bank I would have not gotten my money back. Two different times during the 8 calls I asked to speak to a supervisor. I was either sent to an answering machine or disconnected. PLEASE keep a notepad handy and write down times/dates/names and any other info when you talk to these a**holes. It was a tremendous help when I filed the disputed charge.

Suddenlink has overpriced them self, my internet is $90 per month and my in-laws tv and phone is $196 per month. Customer service is terrible, I was on the phone with them for an hour and after so much complaining they lowered my bill $5 (wow) I care for my in-laws services and was on the internet with someone for over an hour bein switched between departments and was finally told they could do nothing for me and I need to talk to the customer loyalty department by phone when they opened up. I contacted them and got the same run around, dept, to dept., on hold, on hold, on hold... I tell him my in-laws are paying $60 per month more than their sister just across the road and they have tv, phone and internet and I was told that they were probably under a promotional plan and it would increase, I told him he was wrong and they had that service for a long time., I asked to speak with a supervisor after being on the phone over an hour and was told that was my right and to please hold... He returned (not a supervisor) and tried to tell me they (in-laws) were getting a good deal, I asked why wasn't I transferred to a supervisor and was told that the supervisor couldn't do any more for me than he could. After an hour and 20 minutes I finally had all I could handle without blowing my top and saying something that shouldn't and hung up! Suddenlink has the worst customer service to deal with as well as their prices being outrageous, they start you in at a good price but continue to increase the prices. Stay away unless their your only choice.

If I could give Suddenlink NO STARS I would. Or even negative stars. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Unacceptable. (Note: they are changing to Optimum so avoid them too! Probably to get away from the name Suddenlink that's associated with SO MANY unhappy customers and bad reviews).

Their service is TERRIBLE. I have not had internet now for 2 days. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours.?!?!?!?! One to two DAYS? For them to repair/resolve their own internet issue? Like most people I work from home and this is completely unacceptable. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Their service is a joke.

The only good thing about this horrible company is that there is no contract,,, but also no customer service, no decent wifi service and intermittent HD. TERRIBLE

I was a customer of Suddenlink for phone and internet service for 7+ years. I most recently upgraded and paid for 400 mbps for the last two years but on most days I never got more that 200 mbps and in the final months never got over 100 mbps. It was so slow that myTV streaming services often would not function properly. So I finally changed to another provider. My new provider installed installed their service on August 2nd, I cancelled Suddenlink service on August 3rd, and I personally returned the equipment to a nearby Suddenlink office on August 5th. Today on August 18th I received notice that my credit card had been charged for another month of service. I called in and was told that I cancelled on the first day of a new billing cycle so I had to pay in advance for another month of service. Service that I was not going to receive! They didn't charge me for one day, two days, or even ten days but a whole month. Customer service was not able to give me any satisfaction and there was not a supervisor or an assistant to discuss the matter with. Please understand that I was under no contract or obligation to give advance notice. This is nothing but a greedy money grab and should be illegal.

The worst provider in history. I asked to make an arrangement and they couldn't even do that and when I tried the phone system to that arrangement, again, I couldn't make an arrangement. Then, whenever I discussed with both Suddenlink and Altice USA reps, they act like they couldn't help me with billing or technical issues or at the very least was very reluctant to help and a lot more of them were rude on top of everything else. Hanging up in my face after waiting for an hour in a half just to get a representative on the phone and when they finally get on the phone, they tell me they can't help me with billing in the least and as for technical issues, I was almost falsely accused of not being at home when clearly I was and tried to charge me an extra $60.00 for that. They were just in my home on that same day working on my technical issue and wanna lie about us not being there to let them in. If that weren't bad enough with this stupid company, after your bundle deal package expires after a certain of time, they increase your bill to an unreasonable price monthly. That's how I ended up getting so far behind on my bills because they didn't tell me that part from when I first called for services. Anyway, they don't even help you make payment arrangements because of they're stupid policy which makes no sense whatsoever. Lastly, the customer service skills severely needs work as well as... Well... EVERYTHING ELSE WRONG WITH THIS STUPID COMPANY! Anyone reading this, don't choose this company to be your provider, they are NOT worth it!

There are good internet providers, there are bad ones and then there's Suddenlink. They are truly in the league of their own.
We have moved to a new home October last year. It's a new construction and is out of the Suddenlink coverage. When I called them to disconnect the service at our old place, they asked if I wanted to transfer it to a new one. I agreed and submitted a request for cost-to-build (basically paying to get connected to a nearby Suddenlink fiber line that runs in neighboring community close to our home.
A couple of months passed. Every time I called, they would transfer to a different department, yet nobody seemed to know if or when I would have my estimate. I spoke with customer care, residential sales, engineering dept, etc. Nothing.
In February upon one of my follow-ups I was advised to try to run through business department. I have a home-based business, so I said sure, that's fine, I just want the service. A guy from business department (Stephen), called and spend thirty minutes telling me how great he was at his job and how many happy customers they had. He seemed unfazed when I repeatedly told him that I was out of coverage and needed my own line built in order to get connected. No worries, he said, we'll get the tech out asap and get you going.
A technician came out a few days later, looked around and said "You don't have the line, do you? Why would they send me here?"
The best part came a few weeks later. Still hoping to receive a follow-up/cost-to-build estimate, I got a piece of mail from Suddenlink. It contained a two-month bill for business internet service package. The service they couldn't provide in the first place.
It's now December 2021, and it's been over a year since I submitted my first request. They are still "working on it."
I understand that right now Suddenlink has pretty much a monopoly on high-speed internet in Tyler, Lindale and other parts of east TX. However, I hope the time will come when an actually decent company/ies will take over Suddenlink's market.
If you can help it at all-steer clear from Suddenlink. Period.

They tryed to fix twice still BAD! Service and no concern or help from suddenlink. I am cancelling service! A waste of money!
STAY AWAY FROM SUDDENLINK!

Cable & internet at my house keeps going on & off at my house. Yet my neighbors is working just fine! What's the problem?

These guys are slick as snake oil salesmen. If you have a choice, no matter how bad, take the alternative.

I put in a move in late July cause I'm moving on Aug 31st. Only July 29th, they disconnected my services for some reason and I had to call twice to get what I thought would be my cable and internet reconnected as I hadn't moved yet. Well, they did reconnect my internet but not my cable. I didn't find out for 3 days that my cable was still disconnected because I tried to watch the HBO app. HBO let's you log in through your cable provider and watch their show and movies without ads. I called them up again and was walked through the whole trouble shooting thing they do and it not work. They set up a tech appointment for several days later. Tech came out. Tech said someone royally messed up my account. He had to give me a new Altice One cable/modem box and take the other 3 off my account as I'd sent the minis back and no one ever took them off my account. The person who put in the move request for me didn't understand me when I kept saying Aug 31st and got it confused with July 31st. I don't understand why. I now have 3 accounts, one of which is pending install for Aug 31st and the other 2 have balances. I finally got them to transfer the balance from my original account to my current account but it's a bill for Aug even though that account was disconnected July 29th. I was told any disconnects requested before the 22nd of the month would be ignored billing wise and I'm still required by contract to pay that bill. Some of my credit were taken off and the rep of fb chat said they would be put back on and reflect on my next bill. I wish I had another company I could go with but there isn't another one around here. At least the tech knew what he was doing and fixed me right up.

. I have had intermittent service for the last 3 months, as in it works for 20 minutes then it doesn't work for 30 minutes or more. I have had numerous techs come to my house in that span of time. They have replaced my modem and the line to my house as well as the box outside my house and the problem persists. The problem has gotten much worse in the last month. When I call Suddenlink I am on hold for 1-2 hours and then when I get a person I am either hung up on midsentence or told my issue needs to be escalated and someone will call me back which never ever happens. Thursday 10/3/2019 I advised the representative I was speaking with who told me she didn't know when the problem would be fixed and that it would require a visit from a tech again that I would be reaching out to the BBB, FCC and my attorney general. Upon hanging up with her my internet came back on but I had an error that said Walled Garden Error 5. I assume this was done to punish me. The appointment I was given was for Saturday 10/4/2019 and no one ever showed up, this has happened at least 7 times in the last 3 months with the tech not showing up. I waited again on hold Saturday after the tech didn't show up for over two hours only to be told someone will call you back, then at 11:14PM I got a phone call informing I would get a callback in up to a week because they were still not able to find an agent to speak with me. I have been called back a total of 5 times and told that same thing and now it is an hour past the time they should have called and no one has called. I need internet that works at least 80% of the time. I don't feel I should be paying almost $100 a month for something that works less than half of the time. I also should not be lied to, hung up on and ignored by the same company I am paying almost $100 a month to provide a service to me. Keep your promises, do your job, call people back.

Please look at the reviews before chosing this horrible company. Starlink cant get to my area fast enough.

I cancelled service with Suddenlink over a year ago because of the run around and the constant outages but no where in Kingwood offers internet except them so I had to restart service with them. I had all the equipment so I called and asked if I could just get it restarted without having someone come out to my house because I work full time 45 minutes from my house and I don't have time to go out there for them to just look at the modem and call it in and start the service when I could do that same thing. I called them and they said it was possible to do that but I would need to speak with Technical support and give them the CMAC code on my modem. I called them at 7:30 PM when I got home and they said that it was not them that could do it but it was possible I just needed to call Retention but they were unfortunately closed. I CONFIRMED with him that they would be able to restart it without someone coming out. The next morning I called retention and explained that I had spoken to someone and explained what they had said about starting my service. She said that I would need to go to technical for that. So she transferred me. I spoke with him and he said sorry there was nothing he could do and I needed to wait for someone to come out and get it restarted, I said that doesn't make sense. Ive now talked to three people that said that my account shows that it can be restarted remotely. I finally decided I needed to speak with a manager, not for them to resolve this at this time because I had given up, but because this is a training opportunity and I get the run around everytime I talk to someone. Amar from technical support argued with me for over 10 minutes as to why he was not going to get a manager for me and why I needed to get a manager from another department. He finally put me on mute until I said something about him having me on mute. He said that his manager would tell me the same thing - I told him that was fine and I just needed to clarify a few things. He then transferred me to sales and the call was disconnected. I want to cancel again before my service even restarts!

I would basically describe Suddenlink/Altice as "Not quite as terrible as their competition." All telecom companies are basically monopolies. They all charge as much as they can get away with. Wherever you are, you probably have up to two companies to choose from. AT&T is always the most expensive. The other company is usually slightly cheaper than AT&T. As it is with Altice/Suddenlink.

Starting this year, they jacked up their illegal "internet enhancement fee" another dollar a month and doubled my monthly price while reducing the data cap from 250GB to 150GB. How's that for a greedy company? My only alternative is to pay more even for AT&T or go without internet altogether.

Just look at all the bad 1 Star reviews here. SUDDENLINK SUX

When I had problems with Suddenlink, I contacted the FCC, assuming they would look into the issue. To make a long story short, that's when I leaned the FCC does not enforce regulations. That's the FTC which handles enforcement. But the FTC is overloaded with more important issues than to deal with us lowly consumer surfs.

Suddenlink/Altice is owned by some gazillionaire living in Switzerland. Good luck trying to fight a company like that. They don't care because their customers have no choice but to select them or another crooked utility. That's capitalism in the good ol' USofA!

UPDATE April 2021:
A friend gave me some tips on how to finagle a discount out of Suddenlink. Now I pay $45/mo for more data and faster than I'll ever use. I'd describe here how to get it for yourself, but to say it was complicated would be a huge understatement. So all I can really say is that it can be done, but you'll need luck and a whole lot of patience and perseverance.

They just suck!

Unfortunately the best (read ONLY) option in the area. Signing up with them is like signing up to run a marathon after you put the time training to run the marathon and then finding out after you run the first mile of the race that you have to add a 5 lb weight to your ankles every mile. YOU WILL NOT GET WHAT YOU PAY FOR. I have a 100mbps connection... Speedtest says under 10 on a regular basis.

Update December 2021:
NO THEY ARE NOT AWESOME TO WORK WITH!

- Nobody in customer service can articulate a sentence in English.
- Website says no outages, Phone says outage.
- Suddenlink employee cut the cable to my house... 3 weeks have passed... still not fixed, despite trucks being spotted in my neighborhood and 2 canceled appointments for "safety" on sunny clear days?
- They overcharge for services they haven't provided.
- They won't allow existing customers to change to lower priced plans that provide faster speeds.
- Their technicians will tell you they don't have the infrastructure to support the plans they sell.
- Despite multiple outages for more than a week at a time, they refuse to issue credit...
- They want me to pay $60 for an "appointment" scheduled 2 weeks out which is due to problems that they are responsible for... wtf?

MY BILL IS OVER $200 a month consistently with overage charges despite being out of town for several months!

SO F'ing CROOKED!
There are supposed to be laws to protect consumers against such monopolized practices... but they are literally the only company in the area which offers this service.

I was one of their first highspeed customers... I have been a customer for over a decade. I can say there has been ZERO improvement. In fact it has gotten worse. Suddenlink definitely gets my vote for WORST COMPANY IN NORTH AMERICA!