Sunglass Hut

What kind of business does not allow their customers to make changes to orders 30 minutes after placing an order? After contemplating purchasing a new pair of sunglasses, I finally committed because they had a sale going on. During checkout, I was entering my details and my address auto populated per their system. I checked and my street number, street name and city/state were correct, but I didn't look close enough because the street type and zip were incorrect when I saw my order confirmation. I thought, no big deal, I can change that or cancel and reorder. I contacted Sunglass Hut over their chat system within 20 minutes of placing my order asking if they could assist me in changing my address. I was told unfortunately no changes can be made to orders once placed. What? First, how did my payment even go through when the address wasn't correct. Second, what kind of $#*! policy is that? Third, the address that auto-populated literally doesn't even exist, so why did it go through? I asked her to cancel my order so I could reorder - couldn't do that either. So I called customer service thinking maybe the person I chatted with was unwilling. The person on the line said the exact same thing. She told me best she could do is send me instructions to change the address for DHL and UPS, and follow whichever one the package is being delivered by. Literally what the hell. This is not the fault of individual customer service reps, this is entirely in Sunglass Hut's absolutely sketchy policies. I said ok, but what if DHL/ UPS can't change my address - I told them if the glasses are delivered to an incorrect address then I expect a refund. She said she could do that and I told her to send me that in writing. Glasses were shipped via DHL, transferred to USPS, are supposed to be delivered tomorrow, and are currently sitting at the Post Office in the incorrect zip code. We'll see what happens, but I can absolutely guarantee I will never shop online or in store at Sunglass Hut again.