• SuperJeweler

2024 CUSTOMER CHOICE AWARD

SuperJeweler

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Overview

SuperJeweler has a rating of 4.5 stars from 1,976 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SuperJeweler most frequently mention customer service, great price, and diamond earrings. SuperJeweler ranks 4th among Engagement Rings sites.

  • Service
    284
  • Quality
    1176

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Positive reviews (last 12 months): 84.2%
Positive
314
Neutral
26
Negative
33

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53,198 reviews

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How would you rate SuperJeweler?
Top Positive Review

“I love my jewelry!”

Tiff W.
9/1/24

I am in love with every single piece of my jewelry from SuperJeweler. I even have given gifts and everyone loves them! This is my new jewelry company because I love that I can purchase quality jewels and metals at affordable prices.

Top Critical Review

“OMG these earrings are for a baby or a child! I will be returning them”

Melody L.
8/11/24

Not for an adult to wear! Very poor quality and very small! I laughed when I opened the package! The old saying applies here- "you get what you pay for"! Please advise how to return the earrings

Reviews (1,976)

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Reviews that mention popular keywords

customer service (654) shopping experience (689)
Thumbnail of user tiffw3
2 reviews
0 helpful votes
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September 1st, 2024
Verified purchase

I am in love with every single piece of my jewelry from SuperJeweler. I even have given gifts and everyone loves them! This is my new jewelry company because I love that I can purchase quality jewels and metals at affordable prices.

Thumbnail of user lauras4064
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

The jewelry came properly packaged, and it is authentic and very nice. It is actually more beautiful than I thought it would be given the price. The only reason they are not getting 5 stars is for customer service. The package was said to be delivered by USPS and it was not. Three days went by and still no package, so at that point I emailed the email address provided and no one responded. The package eventually showed up and I let them know, but there still has been no response and it is a week later since delivery.

Thumbnail of user randih77
2 reviews
0 helpful votes
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September 1st, 2024
Verified purchase
• Updated review

I ordered a tiny pair of diamond solitaire earrings. I plan to mount one of the diamonds on a bronze pendant I already have. The earring will work perfectly for my needs.

No issues with ordering and placing order
February 6th, 2023
Verified site experience
• Previous review

No issues with ordering and placing order. Discount code worked as described.

Thumbnail of user amberm1280
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

The diamond had wonderful clarity and sparkle. The only reason I didn't give this five stars is because it stated it was a 14kt gold necklace. The pendant the diamond is in is 14kt gold but the chain is stamped 925 meaning it's gold plated, not what the description suggests which is 14kt gold. Shipping was also slow.

Quality
Thumbnail of user joycey285
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

I was in St Thomas and happened on this necklace that I have been searching for over 15 years. I was not able to bargain it to a reasonable price, which was upsetting. Frustrated, I searched online but used gram weight as a detail and found this website! I was shocked and so hopeful when I saw the same exact item at a price point I felt was right. Imagine my surprise when I received discounts on top of it. I held my breath that the item would be what iv been searching for. I have purchased so many and all disappointed. Over the moon with what i received! What a great experience! Will be online shopping here again! Thank you so much as you made my dream necklaces come true!

Thumbnail of user melodyl189
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Not for an adult to wear! Very poor quality and very small! I laughed when I opened the package! The old saying applies here- "you get what you pay for"! Please advise how to return the earrings

Thumbnail of user michaelb12640
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Very satisfied with the jeweler. Super Jeweler has good quality jewelry. Their delivery system almost gave me a heart attack. They use FedEx. I received a message that I signed for the package when I was at work. Ohhh Man. Thought the worst. Am pleased to report that the package was there. Needless to say, don't care for the delivery system.

Reason I chose this business:

I have bought from you before with no issues.

Quality
Thumbnail of user michelem313
3 reviews
0 helpful votes
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September 1st, 2024
Verified purchase

This is the second pair I bought because I lost one of the earrings! Now I have a spare. The earrings are beautiful.

Thumbnail of user lynnal
3 reviews
0 helpful votes
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August 5th, 2024
Verified purchase

Nice quality good pricing. Shipping faster than anticipated. I would have liked the tennis necklace to be in a box though. Not a drawstring bag.

Thumbnail of user darrelc54
1 review
0 helpful votes
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August 8th, 2024
Verified purchase
• Updated review

Ordered diamond earrings for our daughters 30th birthday. Earrings are beautiful and just the right size, all at over 85% less than retail!

Great value
August 11th, 2024
Verified site experience
• Previous review

Great value. Easy to place order.

Reason I chose this business:

Discount offer.

Thumbnail of user ritas801
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

The earring backs were not included with the diamond studs... Can you please send them?
Otherwise pretty nice earrings.

Thumbnail of user kimj908
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Gorgeous ring at an amazing price. I'm so pleased with my purchase, I was looking for a ring to replace my engagement ring that was purchased in Mexico and turned out to be fake, this ring is very similar in style so I took a chance and ordered it. I love it.

Quality
Thumbnail of user gordonm471
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

With the ring being shipping international it was a little nerve wracking, but the support line was calm, cool and professional and able to provide me information and reassurance when it was needed the most.

Help with shipping tracking

Service
Quality
Thumbnail of user kristinam511
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Ordering was very good. It took a bit to get them, but it was worth it. Very shiny. The backs screw on the post, so less chance on losing them. All & all, a very good experience.

Thumbnail of user mildredf57
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Love the smallest pair of earrings. Was surprised at the size of the largest pair of earrings. Didn't realize they would be that big. Instead of sending back I will give as a gift. Thank you

Thumbnail of user michaelq801
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase
• Updated review

Every purchase I've made with super jeweler has been exactly as advertised and the shipping is always quick. Even sent a follow up to insure I received my package. Thank yall

Amazing prices
February 4th, 2024
Verified site experience
• Previous review
Thumbnail of user johns16044
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I received my pendant and chain. While I'm happy with the pendant, I'm wondering whether there was a mistake with the chain as it is 16", not 18". I will have to purchase a different chain.

Thumbnail of user nanettef33
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

The chain size is very small my other chains are somewhat longer yours is very tight on my neck, so I'm not very satisfied with that

Thumbnail of user lindak3071
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase
• Updated review

I received my 2 carat lab grown diamond necklace today and couldn't be happier. The necklace is beautiful and the price was exceptional.

Easy ordering and great prices!
September 13th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Repeat customer.

Thumbnail of user patriciah3753
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

I waited impatiently, to get my earrings I love them exactly what I was hoping for. Thank you so much for being honest company to ship the quality that you say you will

Thumbnail of user robertj3495
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

SuperJeweler ROCKS! Their service is top notch to match the merchandise. My girl freaked when I gave her Ring and Necklace. I can't wait to see what these earrings will look like on her and watch her sparkle with them! Their stuff is awesome. Your girl can look like a million dollars You just don't have to tell her you didn't pay that lol I've already refered 2 coworkers to you guys and gladly recommend you guys

Reason I chose this business:

Cuz these earrings match the pendent I already bought her and these earrings match the ring that I bought her.

Service
Quality
Thumbnail of user michellel2806
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I had a great experience. The prices were very good and quality was good.

Thumbnail of user detorial
1 review
0 helpful votes
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June 25th, 2024
Verified purchase
• Updated review

I had no problem with ordering. I have gotten the order earlier than expected. 3 sets for the price of one is rare and probably will not find this deal anywhere else.

Reason I chose this business:

I ordered a nose ring before and I love it, so when I seen this deal I just had to have them.

Quality
This was my first time using this website, and so far...
January 11th, 2024
Verified site experience
• Previous review

This was my first time using this website, and so far so good. It was an easy transaction. I hope the product is worth the money.

Reason I chose this business:

I stumbled upon this website looking for a new nose ring and I literally liked every piece of jewelry that I have seen. The prices aren’t bad either.

Thumbnail of user ernis1
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Very disappointed so tiny not exactly what I expected 😞

Thumbnail of user jennylillyc
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

Beautiful bracelet and delivered very quickly. Always good experience with super jewelers. Thank you

Good experience
January 7th, 2023
Verified purchase
• Previous review

Easy order and shipping is quick. Overall very good experience

One of my order missing pieces and I contacted customer service. They FedEx me the missing piece. I am very satisfied.

Reason I chose this business:

Always good products

Service
Quality

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From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!

Business History

Since 1999 SuperJeweler.com has been offering amazing jewelry at the absolute lowest prices. We scour the globe looking for the best deals on diamonds and gemstones.

All of our diamonds come from ethical, conflict-free suppliers. We buy direct from the source and pass the savings on to our customers. You simply will not find a better deal on jewelry anywhere. We have been featured on television shows such as The Price is Right, Dr. Phil, The Doctors and The View and in magazines like Woman's World and Good Housekeeping. We stand behind everything we sell. All of our jewelry comes with a Lifetime Guarantee and a no-risk 60 day money-back guarantee. We ship to almost every country on the planet for FREE and have served millions of customers worldwide.

Company Representative

Thumbnail of user socials9
Social S.
Customer Service Specialist
Typically does not respond to reviews
Nicole is one of SuperJeweler's most special colleagues. Aside from being a Military Veteran, she is a fantastic Mom, and customers LOVE HER! Nicole will be very happy to assist you in any way!

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