• SupportBuddy

SupportBuddy

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Overview

SupportBuddy has a rating of 2.6 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SupportBuddy most frequently mention credit card, phone number, and bank account problems. SupportBuddy ranks 15th among Computer Repair sites.

  • Service
    4
  • Value
    4
  • Shipping
    2
  • Returns
    2
  • Quality
    3
How would you rate SupportBuddy?
Top Positive Review

“Good experience”

mary t.
4/1/16

My experience with the SupportBuddy tech support has been great. The HP printer that was giving me some or the other kind of issue for the last three months started working absolutely fine in just one call.

Top Critical Review

“Horrible scam don't fall for the refund”

Jacob R.
4/13/17

Terrible "company"they try to get you to pay extra for services you dont need or really want i lost over 1000$ with them when they said they would refund my money and it all looked very good the numbers were there and just poof gone

Reviews (144)

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support buddy (33)
Thumbnail of user georgek111
Texas
1 review
5 helpful votes
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July 2nd, 2017

Same issue happened for the scam from Support Buddy where they send a refund only if providing access to computer

Thumbnail of user jiml98
California
1 review
18 helpful votes
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September 5th, 2016

Any 5 star review of this ransomware is a pure 100% lie. They are the worst kind of dung on the net. My wife got caught in their garbage while I was gone, instead of waiting for me to get home. I immediately called the credit card company and told them it was a scam and not to pay them as they are crooks and thieves of the lowest class. I also turned off her laptop & will have a computer tech person come over to rid the junk they have inserted in the hard drive. DO NOT GET CAUGHT UP IN THIS BULL CRAP. AND FOR GOD'S SAKE DO NOT GIVE THEM ANY INFO AND DO NOT CALL THE NUMBER. Turn it off & if it won't let you by windows, then hold the power button down for about 6-10 seconds & don't turn it back on til you have a local computer trained expert do it. You may have to pay someone to do it, but it will be a heck of a lot cheaper than paying these scums.
Also, if you have been sucked in, immediately notify your bank to put a hold on any activity within your account & if you can go to another computer and change all your passwords plus notify your credit card to again put a hold on any attempt to use it not authorized by you.

Finally here is the best one yet by these scum baggers. When they called back, I told them to cancel the order, so he turns me over to customer service where I was put on hold for about 20 min. Then the scumbagger says customer service is very busy & they will call me back within 4 hours. Its been nearly 4 hours now & guess what? Your right, the phone has not rung at all. And it won't, at least from these con artists.

Thumbnail of user bcy1
California
1 review
1 helpful vote
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June 19th, 2017

This company (support buddy) is a scam. About a year ago (6/6/16), they called my cell phone stating that they were from "Windows" the big computer software company. They claimed that their computer monitors of the Windows software detected a damaging "virus" in my computer, that needed to be immediately repaired to prevent further damge to my computer. I allowed them access; they charged me $390.00; and told me that the $390 charge was for their ongoing service contract to repair my computer whenever I needed it for 2 years. In the next 2 or 3 weeks, the computer "crashed". I called them to repair the crash. The technicial put me on hold for 1 hr; then came back on the line and said he had to speak with a "supervisor" then will call me back. He did not. I called again next day, same thing. No call back. Same thing following day after that. I finally took my computer to a IT repair company who said that my hard drive had crashed, and that it needed to be replaced. I did that, and computer has worked fine ever since.
Now the Support Buddy company reps are calling me back (at least 10 times now), saying that they would give me a "refund" if I allow them to access my computer again. They claim that there is some kind of "form" that needed to be filled out. I asked them to send me the form by e-mail, I will fill in and return. They said they could not give refund unless I allow them to access my computer. I refused. They keep calling back. Same exchange. I think their scam is they make up an excuse to access your computer, then they put some kind of bad virus in it, causing it to crash. Then when you call back for repairs they want to charge you more money to fix it. If they truly intended to give me a refund, why can't they just send it by mail? They claim they can't do that because the "refund department" needs to be connected to the computer.

Thumbnail of user sandiev3
Alaska
1 review
5 helpful votes
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June 26th, 2017

This company is a SCAM/ RIPOFF and they constantly harrassing me with calls. As soon as I block one number they find a way to call me from another state. THIS NEEDS TO STOP!

Thumbnail of user samantham50
India
1 review
1 helpful vote
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January 27th, 2016

Whenever i face any technical problem i call to support buddy because of instant help and support.

Thumbnail of user markw208
Canada
1 review
0 helpful votes
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April 6th, 2016

Thank you SupportBuddy for the amazing service that you delivered for my Mozilla Firefox Internet browsing application.

Thumbnail of user bernicel7
California
1 review
8 helpful votes
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September 19th, 2016

Never heard of this company yet somehow have a THREE HUNDRED FIFTY dollar charge from them on my credit card... what?!?

Thumbnail of user amandaj38
India
1 review
1 helpful vote
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July 21st, 2015

Thank you very much for your help with my software problem.

Thumbnail of user roxyt2
Michigan
1 review
0 helpful votes
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January 18th, 2021

No pude actualizar el Windows 7 a Windows versión 10 en mi portátil Toshiba. Fue entonces que uno de mis amigos sugirió acercarse a SupportBuddy para el propósito. Y para mi sorpresa el tipo me ayudó y consiguió el trabajo hecho en sólo unos minutos.

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SupportBuddy offers expert technical support for your PC, its Windows OS, software, and peripherals. Call us to get instant help.

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Thumbnail of user supportb1
support B.

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